Search for your device and add it to the cart, just like you would when shopping online. You then create an order and post your mobile device to Recommerce. On receipt of your mobile device(s), payment is issued via bank transfer by Recommerce.

Search for your mobile phone or other device using the search box. Answer all the questions and enter device IMEI or serial number. Complete all the requested data and submit for trade-in. Instructions on how to pack and send your device are shared via email. A shipping label is also sent via email. Please follow the instructions and send your device.

Recycled mobile devices are sold and re-used in developing countries. In many of these countries, fixed landlines can be expensive or simply not available. Second-hand mobiles are an affordable and sustainable means of communication that help businesses to run more efficiently and families stay in touch more easily.

No.

Use the search box on the website to find your device either by typing the name or entering the IMEI or serial number. Then answer the simple questions and the estimated value of the device will be displayed.

The estimated value depends on the model and the status of the device. The estimated valuation is provided by Recommerce.

We reserve the right to request evidence (e.g. a copy of the purchase receipt) if we have any doubts about the ownership or the origin of the device.

No. Once the device has been shipped, you cannot cancel the process uncless both parties cannot agree upon the valuation of the device.

We accept all conditions of mobile devices – from fully working to those with no power. If your device cannot be found by the name or IMEI, then it is not eligible for trade-in.

Yes, Recommerce buys devices of all conditions. You can find out your device condition using the grading questions displayed on the website.

In case your evaluation of the devices, including the preliminary trade-in price you offered, corresponds to or is lower than Recommerce's evaluation of the devices, Recommerce will accept your purchase offer and the sales contract between you and Recommerce is deemed concluded. Recommerce will inform you of the acceptance by e-mail. In case your evaluation is higher than the actual value of devices as evaluated by Recommerce, Recommerce will contact you via e-mail, inform you of the reasons why the actual value of these devices is lower than as per your evaluation, and Recommerce will make you a trade-in offer for a new price that corresponds to the actual value of the device as evaluated. You have 7 days to accept the new purchase offer. If you accept the purchase offer, the contract between you and Recommerce is deemed concluded. If you decline the new purchase offer, Recommerce will send the devices back to you and the cost will be borne by you. If there is no response within 7 days confirming your acceptance or rejection, Recommerce will assume that you have accepted the offer.

Working:

• Fully intact, without any physical damage and a working device with battery

Faulty:

• Physical damage

• Missing parts (SIM-tray, stylus etc)

• Faulty buttons

• Faulty camera, keyboard, speaker, microphone etc

Faulty LCD:

• Faulty display/LCD

• Faulty touchscreen

• Burned-in screen (check on white background!)

• Dead pixels

• LCD is not fully covered with glass

Unrepairable:

• Faulty motherboard (PCB), heavy physical damage (for example the device is broken in half)

No power:

• Not turning on

• Does not start completely (does not boot up, freezes when turning on)

• Heavily damaged (missing LCD, built-in battery is swollen)

• Device turns on only if connected to the charger

• Device has traces of corrosion on the frame, in the headphone jack, in the charging port and in the SIM slot, which can referto liquid damageLocked:

• iCloud Activation Lock

• CheckMend blocked (http://www.checkmend.com/uk/) / Blacklisted by operator

Device model can be found from Settings at About or written somewhere on the mobile phone menu. Older mobile phones can also have the mobile model located on the label under the battery.

We only need the mobile device and battery. Please remove SIM and memory cards. If you do not need chargers or any other accessories, then you can send them with the device, but no extra money will be paid for them.

Devices must be sent to us within 10 days as of the date you register your trade-in offer online. In case you send your devices to us after 10 days as of the date you register your trade-in offer online, we have a right to re-evaluate the trade-in price of the devices as per clause 7 of the T&C.

Please do not include accessories (batteries, chargers and other fittings of Products) in your shipment of the devices to us. If we have to send the device back to you according to article 11 of the T&C the accessories shall not be returned to you.

For more information, please refer to Trade-in T&C : GENERAL TERMS AND CONDITIONS OF Trade-in Service

One at a time

A cracked screen will be evaluated as Faulty. If the LCD has also been damaged due to the crack, then it will be classed as Faulty LCD.

We recommend that you charge your mobile phone before recycling it. If the battery of the mobile phone you send is flat, we will check whether the battery can still work properly and provide a quotation based on the actual situation of the battery.

The International Mobile Equipment Identity (IMEI) number is a serial number unique to every mobile device. This is usually printed on the back of the mobile device or under the battery. You can display the mobile device’s IMEI on the screen if you enter *#06#.

We do not accept stolen or barred mobile devices. We check all received mobile devices via Checkmend service - a crime protection database, to ensure that each mobile device is not barred or registered as stolen.

Different manufacturers have different solutions on how to erase the data from mobile devices. Usually it is located under Settings – Reset.

Your mobile device is either obsolete or of no value to Recommerce.Recommerce cares about the environment and by recycling your mobile device(s) you will be helping prevent potentially harmful substances ending up in landfills. If it is a new model and you believe it may be worth something, please email us and we will see if we can add it to the website.

We will pay the estimated value quoted at the time you made your order as long as we receive the mobile device within 7 days and it matches the status as submitted on the website. After this time we reserve the right to pay you the value listed at the time of processing.

The inspection process is usually completed within the first 7 days after receiving the device.

Recommerce will only return mobile devices under certain circumstances such as if there is a dispute over the condition of the device.

If you have incorrectly listed the mobile device, we will amend it to the correct model and pay the current price. We will also amend the value if you have got the condition wrong (we may upgrade your mobile device to working from Damaged/Faulty). If you think the mobile device may be Damaged/Faulty, but are unsure then list it as working, but please be aware we may downgrade it to Damaged/Faulty.

Recommerce will send a shipping label by email to you once you've placed the trade-in order successfully. Shipping label validation is 7 calendar days from registered.

Shipping is free of charge.

You do not need to send the charger. We only need your mobile device and battery. You can send it but no extra value is paid for them.

If the order has been processed then it is unfortunately impossible to return your SIM/Memory card, as they will have been destroyed. If your order is still pending then email us with your details and we will try our best to save the cards when they are processed. Recommerce will be happy to return your Memory/SIM card.

Yes. You must remove all blocks before sending the device to Recommerce. We recommend you restore the factory settings to clear all personal data. Before that, please remember to backup your data.How do I know if my mobile devices have arrived?You will be notified by email when your mobile devices have been processed. Alternatively you can check the status by emailing us with your details.

Hotline:Monday~Friday 9:00-18:00 
0800 021 1888
Email:service.uk@support.mi.com

.The payment of the agreed trade-in price is made to you via a bank transfer to a bank account specified by you online.

Recommerce will make the payment to you in 48 working hours as of accepting your trade-in offer in accordance with article 6 of the T&C or as of your acceptance of our purchase offer in accordance with article 8 of the T&C.

When the registration has been made on the website and you have received the confirmation email, but have not sent your device yet, then just please email us and we will cancel the transaction.If you have sent your phone already, but we have not processed and paid yet, then also please write us an email and we can send your phone back.If the order has already been processed and the money has been transferred, then sadly there is no way to cancel the transaction.

If everything goes smoothly, you will receive the amount corresponding to the estimated valuation of the old device, otherwise recommerce will contact you.Normal Trade-in Terms and ConditionsImportant information about the Trade-in program agreement and how it works.Conditions of the Trade-in program operated by recommerce. For more information, click here.