REDMI Note 17 series - Premium SERVICES TERMS AND CONDITIONS

REDMI Note 17 series - Premium SERVICES TERMS AND CONDITIONS

According to the terms and conditions published on: https://www.mi.com/uk/support/warranty/, these Premium Services are voluntary commercial after-sales benefits provided by Xiaomi, and are in addition to the consumer rights granted by the statutory guarantee under applicable law. If these Terms and Conditions provide a less favourable remedy than the mandatory legal remedy, the mandatory legal remedy will apply.

1.SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones and applies only to the following models: REDMI Note 17, REDMI Note 17 5G, REDMI Note 17 Pro 5G and REDMI Note 17 Pro Max 5G (each a “Product” and together, the “Products”), purchased through Xiaomi’s official sales channels—namely, mi.com/uk, official Xiaomi stores and Xiaomi’s official sales channel on amazon.co.uk—and activated in the United Kingdom (the “Territory”). This offer is provided by Xiaomi Technology UK Limited (“Xiaomi”, “we” or “us”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.   

2.AFTER-SALES SERVICES

This offer will include the following additional after-sale services:

a. One free screen replacement within 24 months (please refer to point 4.1);

b. One free battery replacement within 36 months (please refer to point 4.2);

3.PERIOD OF THE SERVICES

a. One free screen replacement: 24 months from the date of first purchase of the Product by end user. The purchase date must be between the 17/09/2026 and 16/10/2026.

b. One free battery replacement: 36 months from the date of first purchase of the Product by end user. The purchase date must be between the 17/09/2026 and 16/10/2026.

4.SERVICES DESCRIPTION

4.1 One free screen replacement service within 24 months

Beneficiaries who purchase the Product between the 17/09/2026 and 16/10/2026 are eligible for a one-time (1) free screen replacement service during the first 24 months after the date of first purchase of the Product by the end user, if the screen of the above-mentioned Products is damaged by a non-intentional action by end users (i.e. like non-intentional falling of the Product). If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge. Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again.

Beneficiaries might be requested to provide acceptable proof of purchase.

Exclusions

This Service does not apply to or cover the following situations:

a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

b. The product is counterfeit and was not manufactured by Xiaomi;

c. Damages to the screen are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;

d. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

e. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

f. The Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;

g. The defect is caused by use for unintended purposes or by use contrary to Xiaomi’s or the seller’s instructions, manuals or guidelines;

h. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This Service also does not apply to Products that, due to damage to or alteration of the screen, must be replaced with a new Product. Any such replacement will be subject to the applicable statutory warranty requirements.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law

4.2 One (1) free battery replacement within 36 months

Beneficiaries who purchase the Products between the 17/09/2026 and 16/10/2026 are eligible for one free battery replacement within 36 months after the date of first purchase of the Product by the end user. Beneficiaries are eligible for one-time (1) free battery replacement if, within 36 months from the date of purchase of the Product, an authorized Xiaomi Service Center confirms that the battery health of the Product drops below 80%. Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again.

In order to benefit from this offer, beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide acceptable proof of purchase.

Exclusions

This Service does not apply to or cover the following situations:

a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

b. The product is counterfeit and was not manufactured by Xiaomi;

c. Damage caused by accidental or man-made behaviors, such as liquid damage, falling;

d. Damage caused by the use of non-original battery or battery leakage;

e. Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;

f. The defect is caused by use for unintended purposes or by use contrary to Xiaomi’s or the seller’s instructions, manuals or guidelines.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

5.MISCELLANEOUS

5.1 Data Privacy: Beneficiaries’ personal data will be processed for the purpose of providing the Services described in these Terms and Conditions. Xiaomi will share Beneficiaries’ basic personal and contact information, such as their name, address and telephone number, as well as any other data necessary to provide the Services, with its Authorized Service Centers. Please note that Authorized Service Centers will process personal data independently and provide the Services using their own personnel. Basic information on data protection is set out below:

  •  Independent data controllers: Xiaomi and Authorized Service Centers.

  •  Purpose of the processing: Your personal information will be processed for the purposes of managing your appointment and to complete the Service as requested. It will also be processed to collect your feedback regarding the Service.

  •  Legal basis for the processing: Necessary for the performance of a contract as well as the legitimate interest Xiaomi has in solving any problem and improving the quality of the Services by knowing the opinion Beneficiaries have regarding the quality of the Services.

  •  Data subjects’ rights: You can exercise your data protection rights here: https://privacy.mi.com/support/?locale=en.

  •  Further information: Refer to our Privacy Policy here: https://privacy.mi.com/all/languages/.

Please note that the provision of Services includes the complete deletion of all data stored on the device, making any subsequent recovery impossible.

Therefore, before sending your device, it is mandatory to:

  •  Back up all your personal information.

  •  Sign out of your Mi Account in the “Settings” menu.

  •  Restore the device to its factory settings.

These steps are necessary to protect the security of your data and to ensure a faster and safer provision of services.

5.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3 This offer is only applicable to the Products described above in clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4 The Beneficiaries acknowledge that the general terms and conditions described on https://www.mi.com/uk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to the law of England and Wales.

 

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.