1. Scope
This warranty policy outlines your specific rights after purchasing Xiaomi products bought at an official Xiaomi offline store in the United Kingdom, without prejudice to other rights you may enjoy under applicable laws. The current version of warranty policy is updated on 12th Nov 2025.
2. Standard Return Policy
You can return for refund or replace the Product(s) purchased in an official Xiaomi store to the Seller as set out below. You are required to submit or show proof of purchase when applying for the relevant service.
Only for the product (s) of manufacturing problems: You can return for refund within thirty (30) calendar days or replacement within thirty (30) calendar days from the delivery date or the invoice, which is later.
Note: Subject to the sole discretion of the Seller, if the Product(s) may not be available or no longer in stock for refund and/or replace, the Seller shall refund according to the terms under this Return Policy.
3. How to Return the Product to Seller
The product refund process is as follows. Please back up your data and delete all personal data from the product in advance.
1. You can contact the official Xiaomi store, Xiaomi customer service, or a local Xiaomi authorised service centre for corresponding service support.
a. Official Xiaomi store receives device: If the official Xiaomi store has service testing capabilities, it will perform the service test in-store. If the product meets the return conditions, the after-sales team will issue an inspection work order, and the sales team will process the refund for you (please consult the sales staff on-site for specific refund procedures). If the official Xiaomi store only has Collection Point (CP) service capabilities, we will collect the product from you and forward it to a designated Xiaomi authorised service point for testing. If the product meets the return conditions, the after-sales team will issue an inspection work order. Afterwards, please contact the sales team to process the refund for you (please consult the sales staff on-site for specific refund procedures).
b. Contact Xiaomi Customer Service Center：
i. Online Chat；
ii. Call our hotline: 0800 021 1888(available Monday to Friday, 09:00-18:00);
iii. Email support：service.uk@support.mi.com;
2. Additional Return Information
Bundled Products
a. A bundle consists of two or more items that can be purchased together at a discounted price.
b. Items sold as part of a bundle cannot be returned individually for refund.
Promotional Items and Gifts
a. Xiaomi may provide free promotional items with a product. Xiaomi requires that promotional items be returned together with the corresponding main product.
4. Not Eligible for Return and/or Replacement
1. Product Exceeds Return Period
If the product exceeds the eligible return period, a refund cannot be processed. However, your product might still be within the warranty period. To verify Xiaomi's warranty coverage and options, please check the terms on this warranty policy page or consult Xiaomi Customer Service.
2. Product Not Eligible for Refund or Replacement
It is not possible to return your product to the Seller if there is an occurrence of any of the following:
a. Product(s) was not purchased from an official Xiaomi store.
b. Product(s) with lost, damaged, modified, or illegible IMEI or serial number labels, manufacturer's model, and/or warranty labels in part or in whole.
c. Product(s) that is returned without all original packaging, initial items and its Attachment including but not limited to the Product box, user manuals, cables, and all other items originally included in the Product box. Product return requests received in incomplete condition will be rejected.
d. Product(s) that show physical damage due to improper use (e.g. dropping, pressure, exposure to liquids, etc.). The exception in this condition is if you receive the Product(s) in a defective, damaged, or incorrect condition since the beginning of the purchase. In this condition, you may contact the Customer Service Centre for further guidance. This condition is not included in the category of Product Return application.
e. Product(s) that exhibits physical damage and malfunctions due to unavoidable disasters (e.g. floods, fires, earthquakes, lightning, and traffic accidents).
f. Product(s) that show damage due to you not using and maintaining the Product(s) in accordance with the instructions for use, including but not limited to use at extreme temperatures, use of unauthorized accessories, etc.
g. Product(s) which appears tampered, customized, or altered in any way.
h. Any consumable product that already opened, such as hair clipper, toothbrush, shaver.
i. Product(s) that have malfunctioned due to accessories (scratch resistance, protective casing, etc.). Products in this condition cannot be used as a reason for returning the Product to get a replacement unit.
j. Product(s) that the Seller has sold as part of a bundle offers campaign, unless all Product(s) in the bundle offers campaign are properly returned in accordance with the requirement under this Return Policy.
5. Warranty Policy for Different Products
Xiaomi Phone/Eco-Product/Xiaomi TV/Xiaomi Accessories，please refer to the following link(s): https://www.mi.com/uk/support/warranty/
6. Disclaimer
The after-sales services provided by our company are subject to the following disclaimers:
Data Security: During the service process, the customer is responsible for backing up and removing all personal data, software, and confidential information in advance. Our company shall not be held liable for any form of data loss, leakage, or damage. Submitting the product for repair shall be deemed as confirmation that the customer has completed the necessary data backup.
Service Content Changes: Without prejudice to any applicable law, our company reserves the right to adjust service hours and specific procedures at service outlets based on actual circumstances, and retains the final right of interpretation.