What to do if the Xiaomi Home App cannot connect to the Mijia Smart Air Purifier with Humidification Pro?

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If the Xiaomi Home App cannot connect to the Mijia Smart Air Purifier with Humidification Pro, please refer to the following troubleshooting steps:1. Update the Xiaomi Home App to the latest version.2. Verify that the Wi-Fi password entered during connection is correct. The Wi-Fi network name must not contain Chinese characters, and the password must not include special characters such as @ or %. If necessary, reset the network name and password to use English letters, numbers, and standard characters, then try again.3. The Mijia Smart Air Purifier with Humidification Pro does not support enterprise EAP 802.1x authenticated networks, 5 GHz networks, or public Wi-Fi networks that require web authentication. Switch to a compatible network and try connecting again.4. Check whether the router's internet connection is working properly by trying to open a webpage on the phone or on a computer connected to the same Wi-Fi network.5. Confirm whether the distance between the router and the device is too far (beyond 5 meters or with walls in between). Try moving the router to within 1 to 2 meters of the device and attempt to reconnect.6. When reconnecting, reset the humidifier Wi-Fi first. Reset method: press and hold the Mode button for 7 seconds until a beep is heard. The Wi-Fi indicator will blink, indicating that the reset is successful and the device is in the waiting-for-connection state. Open the phone App to reconnect to Wi-Fi and bind the device.7. Check whether the router has too many connected devices, causing slow network speed or router unresponsiveness. Try restarting the router.8. Connection failure may also be related to the phone. Try using another phone to connect, or re-download the Xiaomi Home App and update it to the latest version.9. Use the phone as a Wi-Fi hotspot and try connecting with another phone. If the hotspot connection also fails, contact your local after-sales service center for further support.10. If the issue persists after the above troubleshooting steps, please contact your local after-sales service center for further assistance.