Mijia Capsule Coffee Machine FAQ
Overview
Q1: What are the features of the Mijia Capsule Coffee Machine?
A: Compared with traditional semi-automatic or fully automatic coffee machines, the Mijia Capsule Coffee Machine simplifies the complex coffee extraction system. The two coffee buttons are pre-programmed for small espresso cups and large cups. Using a 19-bar high-pressure pump and a rapid-heating boiler, it quickly extracts the coffee from the capsules. With standardized coffee pod packaging and a well-matched extraction system, it consistently delivers high-quality espresso. Its one-touch operation provides a simpler and more convenient coffee experience. In addition, the Mijia Capsule Coffee Machine is easy to clean, allowing you to complete the cleaning process in just a few simple steps.
Q2: What are the common types of capsule coffee machines?
A: Capsule coffee machines can be divided into single-function and multi-function types. Single-function capsule coffee machines focus solely on making coffee and cannot prepare other beverages. Multi-function machines, in addition to making coffee, usually include a milk frothing function, and some can even make drinks like milk tea. The Mijia Capsule Coffee Machine focuses on delivering high-quality coffee and cannot prepare other beverages.
Q3: What types of coffee can the Mijia Capsule Coffee Machine make?
A: The Mijia Capsule Coffee Machine uses a 19-bar high-pressure pump and a rapid-heating boiler to quickly extract the coffee from capsules, delivering authentic espresso. It can also be paired with milk, juice, and other ingredients to make a variety of coffee beverages.
Q4: What types of coffee capsules can the Mijia Capsule Coffee Machine use?
A: The Mijia Capsule Coffee Machine requires specific coffee capsules to operate. Using incompatible coffee capsules may cause the machine to clog and damage the extraction mechanism. You can check with the third-party capsule service center to see if the capsule size is compatible with the Mijia Capsule Coffee Machine. The height of the capsule coffee is 29 mm, and the width is 37 mm.
Q5: What is espresso coffee?
A: Here are the characteristics of espresso coffee:
1. Observe the crema’s density, thickness, and spread. And the color is typically golden or slightly reddish-brown.
2. Common aromas include caramel, nuts, and other typical coffee scents.
3. You can taste the coffee’s sweetness, acidity, body, and aftertaste. For capsule coffee, a smooth body indicates good quality.
Q6: What are the different types of coffee beans?
A: There are mainly two types of coffee beans: Arabica and Robusta.
For your reference, here are the details of Arabica:
1. Arabica beans are oval-shaped, with an S-shaped crease in the middle.
2. Arabica beans originate from Ethiopia and are typically cultivated at altitudes of 1,000–2,000 meters.
3. The caffeine content of these coffee beans is about 0.8%–1.5%, and they contain approximately 14%–18% organic acids and oils.
4. The aroma is complex, featuring floral and fruity notes.
5. The flavor is dominated by high-quality acidity, with a layered taste that includes sweetness and bitterness.
For your reference, here are the details of Robusta:
1. Robusta beans are more rounded, with a straight crease in the middle.
2. Robusta beans originate from the Congo and are mainly grown in lowland areas at altitudes below 800 meters.
3. The caffeine content of these coffee beans is about 1.7%–3%, and they contain approximately 8%–9% organic acids and oils.
4. The aroma is relatively mild, and the taste is more bitter.
5. Robusta is primarily used in espresso blends to enhance the body and create a richer crema.
FAQs
Q1: What is the appearance of the Mijia Capsule Coffee Machine?
A: The Mijia Capsule Coffee Machine continues the classic Mijia ID design, featuring the signature white color scheme. On top of the coffee machine, there are the Capsule Chamber, Upper Lid, Small Cup Button, and Large Cup Button. In front of the coffee machine, there are a Coffee Outlet Nozzle, a Used Capsule Container, and a Cup Holder Assembly. On the side of the coffee machine, there is Capsule Holder. Behind the coffee machine, there is a water tank, which is equipped with a cover. The coffee machine is also equipped with a power cord.
The appearance of the machine is shown below:
Q2: What is the pump pressure of the Mijia Capsule Coffee Machine?
A: The Mijia Capsule Coffee Machine uses an imported water pump with a pressure of 19 bar.
Q3: What are the dimensions and weights of the Mijia Capsule Coffee Machine?
A: The dimensions and weights of the Mijia Capsule Coffee Machine are as follows:
1. The coffee machine dimensions are approximately 332mm × 90 mm × 212 mm.
2. The overall packaging dimensions are 396 mm × 154 mm × 370 mm.
3. The net weight of the coffee machine is approximately 2.4 kg.
4. The gross weight (including packaging) of the coffee machine is approximately 3.7 kg.
Q4: What is the material of the Mijia Capsule Coffee Machine?
A: The Mijia Capsule Coffee Machine’s body is mainly made of ABS plastic, the water tank is made of AS material, and the top cover is made of aluminum alloy.
Q5: What materials are used for the parts of the Mijia Capsule Coffee Machine that come into contact with water?
A: The water tank of the Mijia Capsule Coffee Machine is made of AS material, and the sealing silicone is food-grade silicone. The pipes inside the boiler that contact water are made of 304 stainless steel, the coffee outlet nozzle is made of POM, and all other silicone tubes in the water path are food-grade silicone.
Q6: How long is the power cord of the Mijia Capsule Coffee Machine?
A: The external power cord of the Mijia Capsule Coffee Machine is approximately 90 cm long, suitable for most usage scenarios.
Q7: What type of power plug does the Mijia Capsule Coffee Machine use?
A: The Mijia Capsule Coffee Machine uses a 2-pin straight plug (two round pins with a grounding hole), with the plug style as shown below:
Q8: Are the plug and power cord of the Mijia Capsule Coffee Machine detachable?
A: The plug and power cord of the Mijia Capsule Coffee Machine are not detachable.
Q9: What is the rated power of the Mijia Capsule Coffee Machine?
A: The rated power of the Mijia Capsule Coffee Machine is 1400 W.
Q10: How to use the capsule holder of the Mijia Capsule Coffee Machine?
A: To use the capsule holder of the Mijia Capsule Coffee Machine, please refer to the following steps:
1. Take the capsule holder out of the package and attach it to the left or right side of the coffee machine. Once secured, place the coffee capsules on the holder.
2. You can lift the coffee machine by holding the ring on the top cover to move it.
3. Before moving, wiping, or cleaning the coffee machine, remove the attached capsule holder to prevent it and the capsules from falling.
Note:
Each column of the capsule holder can hold 5 capsules, with a total capacity of 20 capsules.
Q11: Why are there small amounts of coffee residue inside the Mijia Capsule Coffee Machine?
A: The Mijia Capsule Coffee Machine undergoes strict quality inspections before leaving the factory. Prior to shipment, each unit is tested for coffee extraction, which can result in a very small amount of residue remaining inside. This is a normal phenomenon, and you can use the machine with confidence.
Q12: How to install the Mijia Capsule Coffee Machine?
A: To install the Mijia Capsule Coffee Machine, please refer to the following steps:
1. First, install the cup holder assembly. Remove it from the packaging, align the clips on the holder with the slots beneath the used capsule container, and gently press until it clicks securely into place. You can adjust the height of the holder by choosing different slot positions. To remove it, lift the holder upward to disengage it from the slots, then pull it outward.
2. Clean the water tank, fill it with purified water, and then install it onto the coffee machine.
Q13: How to adjust the cup holder of the Mijia Capsule Coffee Machine?
A: The cup holder of the Mijia capsule coffee machine has two adjustable height levels. To adjust it, lift the holder upward to release it from the slot. Then align it with a new slot position and press down firmly until it clicks into place. If your cup is too tall, you can remove the holder and use the machine without it.
Q14: What type of water does the Mijia Capsule Coffee Machine use?
A: To ensure the longevity of the machine, it is recommended to use purified water. Only room-temperature water should be added to the coffee machine’s water tank. Do not add hot water or any other liquids.
Q15: Can milk be added directly into the Mijia Capsule Coffee Machine?
A: Milk can not be added directly into the Mijia Capsule Coffee Machine. This can cause clogging in the machine’s pipes and other malfunctions. The water tank of the Mijia Capsule Coffee Machine can only be filled with bottled or container-purified water, or water purified by a household water filter.
Q16: What is the water tank capacity of the Mijia Capsule Coffee Machine?
A: The water tank of the Mijia Capsule Coffee Machine has a capacity of approximately 650 mL, which is enough to make about 15 cups of espresso or 5 cups of large coffee. Please keep an eye on the water level during use, and refill the tank in time if the water is insufficient.
Q17: What do the indicators on the Mijia Capsule Coffee Machine mean?
A: The button indicator statuses of the Mijia Capsule Coffee Machine are as follows:
1. Both button lights flashing simultaneously indicate that the machine is preheating.
2. Button lights staying on continuously indicate that preheating is complete.
3. Both lights flashing three times simultaneously indicate that the water tank is empty.
4. Both button lights flashing alternately indicate that the machine is performing cleaning or descaling.
Q18: Why does the Mijia Capsule Coffee Machine get hot after preheating?
A: After preheating, it is normal for the area around the Mijia Capsule Coffee Machine to get slightly hot. This is not a product quality issue, and the machine can be used with confidence. The water used for coffee extraction requires a high temperature, so the built-in boiler preheats before extraction. It takes about 25 seconds for the machine to reach the designated preheating temperature from a cold start, during which the boiler continues to heat.
Additionally, within 10 minutes after coffee extraction, the boiler operates intermittently to maintain temperature, allowing for a quicker start for the next extraction. As a result, the sides of the machine can get slightly hot.
The surface temperature of the Mijia Capsule Coffee Machine has passed safety tests, so it is safe to use. If you do not need the machine to remain in standby mode, you can manually turn it off. Once powered off, the boiler stops working, and the surface temperature gradually decreases.
Q19: How to turn the Mijia Capsule Coffee Machine on and off?
A: The Mijia Capsule Coffee Machine turns on when powered. To turn it off, briefly press the small cup and large cup buttons simultaneously.
Q20: Can the Mijia Capsule Coffee Machine turn off automatically?
A: The Mijia Capsule Coffee Machine supports turning off automatically. If there is no operation within 10 minutes after the machine is turned on, it will automatically power off.
Q21: Why does the Mijia Capsule Coffee Machine need to preheat before use?
A: Preheating is required to heat and pressurize the water to the optimal temperature for coffee extraction, ensuring the best quality of the brewed coffee. Without preheating, the coffee will not reach its final flavor, resulting in a less desirable taste.
Q22: Does the Mijia Capsule Coffee Machine make noise during operation?
A: The Mijia Capsule Coffee Machine produces a slight noise during operation. The internal high-pressure electromagnetic pump vibrates rapidly while brewing, generating sound.
Some surfaces can amplify the vibration noise, so please ensure the machine is placed on a stable, flat surface. Additionally, if a capsule is densely packed with coffee, the initial piercing can be slower, causing higher extraction pressure and greater pump load. In such cases, the machine can sound louder, which is a normal phenomenon.
Q23: Why does the Mijia Capsule Coffee Machine have an odor?
A: After production, the Mijia Capsule Coffee Machine is immediately packed in a sealed box with all-new packaging and foam. Being sealed can trap certain odors inside, which is a normal phenomenon. It is recommended to let the machine sit for a few minutes, and the odor will dissipate quickly.
Q24: Does the Mijia Capsule Coffee Machine need to be cleaned before use?
A: The Mijia Capsule Coffee Machine needs to be cleaned before use.
To clean the Mijia Capsule Coffee Machine, please refer to the following steps:
1. Fill the water tank and, after preheating, place a cup under the coffee outlet.
2. Press the large cup button 2–3 times to dispense water and discard it.
3. After cleaning, pull out the used capsule container and cup holder assembly from the machine and separate them.
4. Empty any remaining liquid from the used capsule container and rinse it with clean water.
5. Wipe dry with a towel and reinstall them into the machine.
Q25: How to make coffee with the Mijia Capsule Coffee Machine?
A: To make coffee with the Mijia Capsule Coffee Machine, please follow the following steps:
1. Lift the top cover fully open.
2. Insert a compatible capsule correctly and close the top cover.
3. Place a cup under the coffee outlet, then press the small cup or large cup button and wait for the coffee to brew. During brewing, pressing any button will stop the process.
4. After brewing, lift the top cover again; the used capsule will automatically drop into the used capsule container.
Note:
1. After use, promptly clean out used capsules and any remaining liquid. The top layer of the used capsule container can hold up to 6 capsules.
2. Do not open the top cover while coffee is being brewed to avoid accidents.
Q26: Why does the Mijia Capsule Coffee Machine have an odor after brewing coffee?
A: All parts of the Mijia Capsule Coffee Machine that come into contact with water meet food safety standards, so it is safe to use. Before use, it is recommended to let the machine sit for a while to allow any odors to dissipate and to perform a cleaning cycle.
Q27: Does the Mijia Capsule Coffee Machine support a water shortage memory?
A: The Mijia Capsule Coffee Machine does not support a water shortage memory. However, it supports a low water alert. If the machine runs out of water during brewing, the button indicators will flash three times simultaneously. After refilling the water, press the small cup or large cup button again, and the machine will brew the full small or large cup amount. Please estimate the remaining capacity of your cup to prevent overflow.
Q28: How to add water to the water tank of the Mijia Capsule Coffee Machine?
A: You can open the top cover of the water tank and pour in room-temperature purified water directly, and you can also remove the tank, fill it with water, and then place it back onto the machine.
The water tank has a capacity of approximately 650 mL, with the minimum water level line located at around 40 mL. Please check the water level before use and refill in time if the water is low.
Q29: Do Mijia Capsule Coffee Machine capsules need to be unwrapped before use?
A: No. The capsules do not need to be unwrapped and can be used directly. You can just place them in the machine and close the top cover.
Q30: Can Mijia Capsule Coffee Machine capsules be reused?
A: No, the capsules are designed for single use only and cannot be reused.
Q31: Does the Mijia Capsule Coffee Machine support capsules from other brands?
A: To ensure the machine’s longevity and optimal coffee taste, it is recommended to use the officially recommended capsules. Capsules from other brands can vary in size and can not fit the Mijia Capsule Coffee Machine properly. In addition, differences in coffee grounds among capsules could cause clogging during extraction, resulting in failed brewing. DIY capsules can also have different shell materials, such as steel, which the machine cannot pierce, potentially deforming the needle and damaging the coffee machine.
Q32: Can the Mijia Capsule Coffee Machine brew coffee using loose coffee grounds?
A: The Mijia Capsule Coffee Machine cannot brew coffee using loose coffee or instant coffee. Please do not attempt to put coffee powder directly into the machine and start the extraction process. The Mijia Capsule Coffee Machine is designed to work with specific coffee capsules. Using third-party or homemade capsules can damage the machine’s extraction mechanism. Please avoid using third-party products, as any resulting malfunctions will not be covered under the product warranty.
Q33: Can the Mijia Capsule Coffee Machine grind coffee beans?
A: The Mijia Capsule Coffee Machine cannot grind coffee beans. It uses capsule-based coffee extraction technology, and the compatible capsules already contain pre-ground coffee. Therefore, no grinding is needed to brew coffee with this machine.
Q34: Can the Mijia Capsule Coffee Machine make specialty coffee drinks?
A: The Mijia Capsule Coffee Machine does not support making specialty coffee drinks. It can brew espresso and large cups of coffee. You can use these two types as a base and, according to your preference, add milk or other ingredients to create different specialty coffee beverages.
Q35: What are the recipes for creating specialty coffee?
A: For your reference, here are some basic specialty coffee recipes:
1. To make espresso, brew about 40 mL of coffee using the small cup button on the Mijia Capsule Coffee Machine.
2. To make a large coffee, brew about 110 mL using the large cup button.
3. To make an Americano, brew about 40 mL of coffee with the small cup button and then add approximately 100 mL of hot water.
4. To make a latte, first froth about 100 mL of whole milk, then brew about 40 mL of coffee using the small cup button, and add it to the frothed milk.
5. To make an iced latte, prepare about 100 mL of cold whole milk with some ice cubes, brew about 40 mL of coffee with the small cup button, and pour it over the iced milk. If adding sugar, dissolve it in the hot coffee first or use syrup.
6. To make a cappuccino, use a cup of about 200 mL, brew about 40 mL of coffee with the small cup button, then froth about 80 mL of whole milk and slowly pour it along the edge of the cup with the milk foam.
7. You can also create other coffee drinks according to your personal taste.
Q36: Does the Mijia Capsule Coffee Machine support a low water alert function?
A: The Mijia Capsule Coffee Machine supports low water alert. When the water tank is empty, the machine will automatically stop operating, and both button indicators will flash three times to remind you to refill the water. After refilling, if the machine does not supply water properly, lift the handle to ensure the capsule has dropped into the used capsule container, then press the button again. The machine will start and function normally.
Q37: Can the Mijia Capsule Coffee Machine be used without a capsule?
A: The Mijia Capsule Coffee Machine cannot be used without a capsule. The machine is designed specifically to meet the performance requirements for brewing coffee, and it is not recommended to use it as a water dispenser.
Q38: Can the cup holder of the Mijia Capsule Coffee Machine be adjusted?
A: The Mijia Capsule Coffee Machine has three cup holder positions, accommodating cups with a maximum height of 88 mm, 110 mm, or 130 mm (with the holder removed). Choosing the appropriate holder height ensures optimal use.
Q39: Does the Mijia Capsule Coffee Machine support cup size memory?
A: The Mijia Capsule Coffee Machine supports cup size memory. Press and hold the desired button for 3 seconds. Then, once the desired cup volume is reached, briefly press the same button to save it. The small cup and large cup buttons can each store a separate cup volume. The small cup button can be set from approximately 15–80 mL, and the large cup button from approximately 15–180 mL. The default volumes are about 40 mL for the small cup and 110 mL for the large cup.
Note:
1. Setting a new cup volume will overwrite the previous memory.
2. While the machine is powered off, pressing both the small and large cup buttons simultaneously for 3 seconds will restore all buttons to their default volumes.
Q40: Why is the used capsule container of the Mijia Capsule Coffee Machine designed with two layers?
A: After brewing, when the top cover is opened, used capsules and any remaining liquid automatically fall into the used capsule container. Coffee grounds mixed with a large amount of liquid for a long time can cause mold and odor. Therefore, the Mijia Capsule Coffee Machine’s used capsule container is designed with an upper layer for storing used capsules and a lower layer for collecting residual liquid. A drainage hole between the two layers helps separate the liquid from the capsules.
Please clean the used capsule container regularly to prevent capsules from remaining inside for too long. When cleaning, disassemble the container and wash the upper and lower layers separately.
Q41: How many used capsules can the Mijia Capsule Coffee Machine’s capsule container hold?
A: The used capsule container of the Mijia Capsule Coffee Machine can hold up to approximately 6 capsules. Please remember to empty it regularly.
Q42: Is the Mijia Capsule Coffee Machine waterproof?
A: The Mijia Capsule Coffee Machine is not waterproof. When cleaning or maintaining the machine, please follow the instructions in the user manual carefully and do not immerse the machine in water.
Q43: How to descale the Mijia Capsule Coffee Machine?
A: To descale the Mijia Capsule Coffee Machine, please refer to the following steps:
1. Pour the diluted citric acid solution into the water tank up to the maximum water level (about 650 mL). Place a container of at least 800 mL under the coffee outlet to collect the hot water discharged during cleaning and descaling.
2. After preheating is complete, press and hold both the small cup and large cup buttons for 3 seconds to start the cleaning (descaling) program.
3. After completion, clean the water tank, refill it with room-temperature purified water to the maximum water level, and press the large cup button to dispense water. Repeat 2–3 times to rinse the internal pipes.
Note:
1. Dilute the citric acid solution according to the instructions on its packaging.
2. Pressing any button will exit the cleaning (descaling) program.
3. During the cleaning (descaling) process, the small and large cup button indicators will flash alternately.
4. Please do not drink the hot water discharged during cleaning (descaling).
Q44: How to maintain and care for the Mijia Capsule Coffee Machine?
A: To maintain and care for the Mijia Capsule Coffee Machine, please refer to the following steps:
1. If the machine is not used for a long time, unplug it and empty any remaining water from the tank. Before using it again, press the large cup button 2–3 times to flush water and discard it.
2. After each coffee brewing, promptly clean the used capsule container and ensure that there are no capsules or leftover liquid inside.
3. Please use purified water. Using tap water or poor-quality water can cause low water output, clogging, scaling, and shorten the machine’s lifespan.
Q45: Does the Mijia Capsule Coffee Machine have dry-boil protection?
A: The boiler in the Mijia Capsule Coffee Machine supports dry-boil protection. The machine stops operating when the water tank is empty. Occasional dry-boil events will not damage the machine, so there is no need to worry. After a water shortage alert, please refill the water promptly, and do not repeatedly start the machine while it is empty, as this can affect its performance.
Capsule coffee
Q1: What is capsule coffee？
A: Capsule coffee consists of coffee grounds individually sealed in a pod, produced using professional roasting and grinding techniques. When used with a coffee machine’s preset extraction program, it ensures consistent quality and flavor with every brew.
Q2: What are the advantages of capsule coffee?
A: Capsule coffee has a long shelf life and comes in individually sealed packaging, lasting up to 18 months. In addition, the quality of the coffee is consistent. The coffee grounds inside each capsule are roasted and ground using professional equipment, ensuring stable roasting and grinding of the beans, and effectively preserving your preferred coffee flavor.
Q3: Can capsule coffee be brewed directly?
A: Capsule coffee cannot be brewed directly and needs to be used with the Mijia Capsule Coffee Machine.
Q4: What is the recommended extraction volume for Mijia Capsule Coffee Machine capsules?
A: The recommended extraction volume varies depending on the capsule, generally ranging from 25 to 110 mL.
Q5: How many cups of coffee can one coffee capsule make?
A: One coffee capsule can make a single cup of coffee. Each capsule contains about 5.2 g of coffee grounds. To ensure the best coffee quality, it is recommended to follow the cup size suggested on the capsule packaging. One capsule is intended for one cup only and can not be reused.
Q6: Why are there leftover coffee grounds in a coffee capsule after use?
A: Coffee capsules contain coffee grounds, not instant coffee. The coffee grounds cannot fully dissolve in water, so after extraction, the undissolved coffee residue remains inside the capsule. Each coffee capsule is intended for single use only.
Troubleshooting
Q1: Why is the water cloudy and has an unusual smell when cleaning the Mijia Capsule Coffee Machine?
A: This is a normal phenomenon and is safe to use. The Mijia Capsule Coffee Machine undergoes strict quality inspections before leaving the factory. Additionally, each machine is tested with coffee extraction prior to shipment, which can leave a very small amount of residue.
Q2: Why is there a gap in the handle of the Mijia Capsule Coffee Machine?
A: This is a normal phenomenon. The handle of the Mijia Capsule Coffee Machine has a certain gap from the body to prevent pinching when lowering the handle and to make it easier to lift.
Q3: Why can’t the Mijia Capsule Coffee Machine turn on?
A: The Mijia Capsule Coffee Machine has no power-on indicator. After plugging in, you need to press the large or small cup button to start preheating before making coffee.
If there is no response, please refer to the following troubleshooting steps:
1. Ensure the coffee machine is properly connected to power and that the outlet or power strip is working.
2. Verify that the machine is being used correctly, and try reconnecting the power and preheating again.
3. If the issue persists, please contact the local official after-sales service center for inspection.
Q4: Why does the coffee made with Mijia Capsule Coffee Machine capsules have varying strength?
A: Each capsule is designed to make a single cup of coffee. Reusing a capsule can result in differences in coffee strength. The amount of coffee grounds in each capsule corresponds to the recommended extraction for one cup. Please do not use a single capsule to brew multiple cups or over-extract the coffee. It is recommended to follow the cup size suggested on the capsule packaging.
Q5: Why is there a layer of foam on the coffee made with the Mijia Capsule Coffee Machine?
A: The layer on top of the coffee is not foam, but coffee crema. Coffee crema is formed when carbon dioxide in the coffee grounds mixes with the coffee liquid under pressure during extraction, creating tiny bubbles on the surface that resemble oil. The presence of crema can indicate the quality of the coffee grounds and the extraction process.
Q6: Why does the coffee made with the Mijia Capsule Coffee Machine taste burnt?
A: A burnt taste usually occurs due to over-extraction. Each capsule contains a specific amount of coffee grounds tailored for a recommended extraction volume. If you select a cup size significantly larger than recommended, the coffee can be over-extracted, which greatly affects the flavor.
It is recommended to follow the cup size suggested on the capsule packaging. Alternatively, you can brew a small-cup capsule and add a certain amount of hot water to make a larger cup of coffee.
Q7: What to do if the top cover of the Mijia Capsule Coffee Machine can’t open?
A: This is because the machine builds up pressure during extraction. If the top cover cannot be opened, do not force it or restart the machine. You can unplug the coffee machine and wait 15–30 minutes for it to cool down and release pressure before opening.
Q8: Why can’t the coffee capsule lid of the Mijia Capsule Coffee Machine close?
A: If the coffee capsule lid of the Mijia Capsule Coffee Machine can not close, please refer to the following troubleshooting steps:
1. The capsule is placed incorrectly. Make sure the coffee foil side is facing away from the button.
2. Please do not force the lid closed or start brewing. Open the lid fully, empty the used capsule container, and check for any foreign objects in the capsule compartment.
3. The used capsule container is full, preventing the capsule from fitting properly or the lid from closing.
4. The capsule is deformed, making it impossible to insert.
5. The coffee machine lid is not fully opened, preventing proper placement of the capsule.
6. If none of the above works, please contact the local official after-sales service center for inspection.
Q9: Why can’t the coffee capsule be inserted into the Mijia Capsule Coffee Machine?
A: If the capsule cannot be inserted into the Mijia Capsule Coffee Machine, please refer to the following troubleshooting steps:
1. Make sure the top cover is fully opened. When fully opened, the lid forms about a 90° angle with the machine body. Try opening it fully and reinserting the capsule.
2. Check if the used capsule container is full or contains any foreign objects. Clear any used capsules or debris before trying again.
Q10: What to do if a capsule gets stuck in the Mijia Capsule Coffee Machine?
A: If a capsule gets stuck in the Mijia Capsule Coffee Machine, please refer to the following troubleshooting steps:
1. During use, a capsule may rupture or become blocked due to variations in the coffee grounds or severe deformation of the capsule shell, causing excessive pressure in the capsule compartment. Do not force the lid open. First, unplug the machine or turn it off and let it sit for about 30 minutes. Once cooled, the compartment will release pressure, and you can try opening the lid again. After opening, check that the capsule has fallen into the used capsule container and clean out any used capsules and leftover liquid before reinserting the container and powering on the machine.
2. Please do not reuse a problematic capsule.
3. Please do not use capsules that are severely deformed or past their expiration date.
4. If the issue still persists, please contact the local official after-sales service center for inspection.
Q11: Why does the Mijia Capsule Coffee Machine release water intermittently during coffee brewing?
A: If the Mijia Capsule Coffee Machine releases water intermittently during coffee brewing, please refer to the following troubleshooting steps:
1. Due to differences between capsules or variations in coffee ground density, the coffee flow can occasionally be uneven during brewing. This is a normal phenomenon, and just wait for the machine to complete the brewing process.
2. If the water flow completely stops for an extended period, do not force the lid open, as this can cause internal damage. In this case, you need to unplug the machine, let it cool, then try opening the lid and replacing the capsule before brewing again.
3. If the issue still persists, please contact the local official after-sales service center for inspection.
Q12: Why does the Mijia Capsule Coffee Machine make louder or softer sounds and vibrations?
A: The Mijia Capsule Coffee Machine uses a reciprocating 19 bar high-pressure electromagnetic pump, which produces more vibration and noise compared to a diaphragm pump. At the start of extraction, the pressure rises rapidly, increasing the pump’s load, so vibrations and noise are louder. After the capsule ruptures, the pressure gradually stabilizes, and the pump’s vibration and noise decrease. Additionally, some tabletops can amplify the pump’s vibrations, so make sure the machine is placed on a stable surface.
Q13: Why can’t the Mijia Capsule Coffee Machine brew coffee after being refilled with water?
A: When the machine stopped working previously, air had entered the water circuit, preventing the pump from drawing water. It is recommended to first unplug the machine, open the lid to let the capsule drop into the used capsule container, then close the lid and press the small cup button to run a cycle of plain water. Once water flows normally again, you can resume regular operation.
If the lid cannot be opened normally, do not force it. Please wait for the machine to cool before trying again. If the capsule is deformed, please do not reuse it.
Q14: Why does each cup of coffee from the Mijia Capsule Coffee Machine have a different volume?
A: The grind size and amount of coffee grounds in each capsule can vary slightly, causing the extracted coffee volume to fluctuate. The difference between capsules is generally within ±20 mL. If the preset program does not meet your needs, you can use the cup size memory function to set your preferred extraction volume.
Q15: Why does the Mijia Capsule Coffee Machine make little coffee even when using the same type of capsule?
A: If the Mijia Capsule Coffee Machine makes little coffee even when using the same type of capsule, please refer to the following troubleshooting steps:
1. First, check the selected cup size. The small cup button brews approximately 40 mL by default, while the large cup button brews about 110 mL. You can try using the large cup setting.
2. If you previously customized the cup size, try restoring the default cup volumes and then adjust according to your personal preference and needs.
3. If the issue still persists, please contact the local official after-sales service center for inspection.
Q16: Why are there coffee grounds in the cup when brewing with the Mijia Capsule Coffee Machine?
A: After the capsule ruptures, a small amount of very fine coffee grounds can be carried into the cup by the high-pressure coffee extraction. This is normal and safe to use.
Q17: Why is there coffee powder in the used capsule container of the Mijia Capsule Coffee Machine?
A: If there is coffee powder in the used capsule container of the Mijia Capsule Coffee Machine, please refer to the following details:
1. When brewing, the needle that pierces the capsule can carry a small amount of coffee powder when it is withdrawn.
2. After brewing, a small amount of coffee powder can fall out when the capsule drops into the container.
3. Coffee powder may leak if capsules in the used capsule container are compressed.
4. These are normal phenomena, and you can use the product with confidence.
Q18: Why is there water remaining in the capsule compartment after brewing with the Mijia Capsule Coffee Machine?
A: At the end of brewing, a small amount of residual water from the capsule remains in the capsule compartment. It is recommended to open the lid after each brew so that the used capsule drops into the used capsule container. The residual water in the compartment will then flow into the cup holder beneath the used capsule container.
Q19: Why does coffee liquid drip into the used capsule container in the Mijia Capsule Coffee Machine?
A: The Mijia Capsule Coffee Machine’s outlet uses a residual water backflow design. After the pump stops, any remaining coffee liquid that is not fully extracted due to insufficient pressure is directed into the used capsule container. This is a normal phenomenon. The used capsule container has a dual-layer design, with the lower layer serving as a cup holder, effectively separating the capsules from the coffee liquid.
Q20: Why is there sound and steam when opening the Mijia Capsule Coffee Machine handle?
A: During brewing, the boiler water temperature exceeds 90 °C. After brewing, the remaining heat in the boiler can continue to heat or even vaporize the residual water. If you open the lid immediately after brewing, a small amount of steam or hissing from the boiler can occur. This is normal and safe to use. When opening the handle, be cautious of the hot steam, and it is recommended to enjoy your coffee first before opening the lid.
Q21: Why do the two button indicators on the Mijia Capsule Coffee Machine flash alternately?
A: In standby mode, if you press and hold both the small cup and large cup buttons for more than 3 seconds, the machine will start the descaling program. During this process, the indicators will flash alternately. To stop the program, press any function button to exit and return to standby mode.
Q22: Why can the Mijia Capsule Coffee Machine start even when the water tank is empty?
A: Coffee extraction operates under high pressure and high temperature, which creates significant resistance for the pump and water inlet. After refilling the water tank, the pump needs some time to resume normal operation. Therefore, the machine’s water shortage alert is designed with a delay. During use, please monitor the water level and refill promptly when low. After a water shortage alert, do not repeatedly start the brewing program without water.
Q23: Why does coffee splash when brewing with the Mijia Capsule Coffee Machine?
A: Splashing usually occurs when the cup size or the cup holder height is not properly adjusted. It is recommended to use a cup of suitable capacity and adjust the cup holder height according to the selected cup size.
Q24: Why are there water droplets at the outlet of the Mijia Capsule Coffee Machine?
A: After brewing, negative pressure forms at the outlet, causing water droplets to remain on the coffee spout. It is recommended to remove the cup and open the lid after each brew so that the remaining water can naturally flow into the cup holder before closing the lid.
Q25: Why does the Mijia Capsule Coffee Machine fail to brew coffee when making a large cup?
A: If the Mijia Capsule Coffee Machine fails to brew coffee when making a large cup, please refer to the following troubleshooting steps:
1. Ensure that the selected capsule is used according to its recommended cup size. Each capsule has a suggested volume for optimal flavor. Using a small-cup capsule to brew a large cup may result in significant volume deviation, which is normal.
2. Check that the capsule shell is not severely deformed. Deformed capsules may damage the machine’s internal extraction mechanism and should not be used.
3. Inspect whether the capsule bottom is properly pierced and the top ruptures correctly. If not, try replacing the capsule.
4. Using third-party capsules can cause machine malfunctions and affect its lifespan. It is recommended to use the recommended capsules.
5. If the issue still persists, please contact the local official after-sales service center for inspection.
Q26: Why does the Mijia Capsule Coffee Machine produce noise when brewing coffee?
A: The machine uses a high-pressure electromagnetic pump, which produces high-frequency vibrations during operation. It is equipped with an efficient noise-reduction structure internally and cushioning pads at the base to absorb vibrations. During the capsule pressurization stage, the pump load is high, so vibrations and operational noise may be louder. Once internal pressure stabilizes, the noise decreases, which is normal. Some tabletops may amplify the sound, so ensure the machine is placed on a stable surface.
If the water tank is empty, the pump may run dry, producing a louder noise. Please refill the water tank promptly to avoid this. Additionally, some capsules have densely packed coffee grounds, resulting in higher extraction pressure and pump load, which can make the machine seem louder. This is normal and safe to use.
Q27: Why does the capsule holder fall off when attached to the Mijia Capsule Coffee Machine?
A: The capsule holder has a magnet at each of its four corners, which correspond to four magnets on the inner sides of the machine. The holder is held in place by magnetic attraction rather than a fixed structure. If lateral force is applied and the magnets misalign, the holder may fall. When moving or cleaning the machine, remove the capsule holder to prevent it or the capsules from falling.
Does it help?