What to do if the videos recorded in Home Surveillance on the Xiaomi Smart Camera C300 Dual are not continuous?
If the videos recorded in Home Surveillance on the Xiaomi Smart Camera C300 Dual are not continuous, please refer to the following troubleshooting methods:
1. Home surveillance playback uses event recording, which only starts recording when a human figure, moving object, or abnormal activity is detected. Therefore, the playback will present short video clips instead of a continuous recording. If this is the case, it is normal, and you can use it with confidence.
2. Dirt or obstructions on the lens can cause blurry images. Please gently wipe the lens with a clean, soft cloth and ensure that the camera is installed in an unobstructed location.
3. Power off the device and turn it on again. Restarting the device can clear temporary software glitches.
4. If the problem persists, consider resetting the camera to factory settings by pressing and holding on the reset button for about 7 seconds until you hear a prompt.
5. If none of the above steps resolve the issue, please contact the local official after-sales center for further assistance.
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