Why can't the Xiaomi Robot Vacuum 5 Pro be controlled by the Xiaomi Home App?
If the Xiaomi Robot Vacuum 5 Pro can't be controlled by the Xiaomi Home App, please refer to the following information:
1. Check if you are using a 2.4 GHz Wi-Fi network or a dual-band Wi-Fi network.
2. Please check whether the Xiaomi Home App is updated to the latest version. Updating the App ensures compatibility and stable device control.
3. Please ensure that the phone's Bluetooth, Wi-Fi, and location permissions for the Xiaomi Home App are enabled.
4. Please confirm that the router has no settings that can block the device connection.
5. Please check whether the device is shown offline in the App. If so, try restarting the router and device.
6. Please reset the device’s network settings and reconnect it to the Xiaomi Home App.
7. If the problem persists, please submit feedback for further assistance.
Does it help?
Yes
No