Why can't the Xiaomi Home App find the Xiaomi Robot Vacuum 5 Pro?
If the Xiaomi Home App is unable to detect the Xiaomi Robot Vacuum 5 Pro, please refer to the following information:
1. Ensure the robot vacuum is powered on and the voice prompt is "Waiting to connect" or the indicator is in the network pairing state.
2. Check if your phone and the device are on the same Wi-Fi network.
3. Please use a 2.4 GHz Wi-Fi network for connection. Ensure the Wi-Fi signal is stable.
4. Confirm Bluetooth and location permissions. Turn on your phone's Bluetooth function. Ensure the Xiaomi Home App has obtained location permissions to search for nearby devices.
5. If the device is still not found, press and hold the power button and the recharge button simultaneously for 7 seconds until you hear the voice prompt "Waiting to configure network". Restore network settings and re-pair the device.
6. Update the Xiaomi Home App. Ensure the App is updated to the latest version for compatibility with the latest devices.
7. Restart both your phone and the robot vacuum. A simple restart can resolve temporary connection issues.
8. Check the region settings. Confirm that the region in the Xiaomi Home App is set to a region supported by the device.
Does it help?
Yes
No