What to do if the Mijia Front Load Washer Dryer 10.5kg keeps running for a long time and cannot stop?

If the Mijia Front Load Washer Dryer 10.5kg continues operating for an extended period and does not stop, this issue is often related to program settings, laundry loading methods, and the machine's automatic protection mechanisms. The specific reasons and corresponding solutions are as follows:
Core reasons for long running times and suggestions:
1. Program selection:
Different drying programs have varying rated capacities and logic, which can cause significant differences in working time.
2. Laundry load:
Follow the principle of "small loads for efficiency, excessive loads for inefficiency." Overloading the machine can cause clothes to tangle, hindering hot air circulation in the drum and resulting in the outer layer drying while the inside remains damp. The machine will automatically extend drying time to meet the drying standard.
3. Suggestion:
Depending on the fabric type and quantity of clothing, prioritize using the Dry only mode. If you use the Wash & Dry mode, ensure the fabric type and amount of clothing are compatible with the program, and strictly follow the instructions regarding the corresponding load capacity.
Core reasons for continuous operation and solutions:
1. Excessive foam:
If too much foam is present during washing, the machine will activate the automatic defoaming program. It will only continue operation after defoaming is complete—a normal protection mechanism.
2. Unbalanced load:
If laundry is unevenly distributed during the spin cycle, the machine will automatically level. During this process, the timer stops, and the machine will not spin at high speed. If leveling takes too long, pause the machine, remove the clothes, shake them out, then reload. When loading laundry, mix large and small items evenly to avoid spinning only small items.
Note:
If the machine still experiences prolonged operation that cannot be stopped after completing the above troubleshooting steps, please get in touch with after-sales service for inspection and repair.