Here are three possible reasons why the turntable shaft melts after microwaving:
1. The turntable motor does not work;
2. The glass tray is not put into the slot;
3. The microwave oven is operating empty.
If the turntable shaft melts, please refer to the following troubleshooting steps:
1. Please check the microwave oven situation (including fire gear, heating time, food type, heating utensils, etc.) and confirm how severely the turntable shaft melts;
2. If it is slightly melting, you can change a new turntable shaft as a replacement;
3. If the melting is more serious, for instance, the motor melts too, please change the turntable shaft and the motor component.
Note:
Please ensure that the turntable shaft, bottom track, and glass tray fit securely each time before using. Please do not leave the microwave oven operating empty, and make sure not to use metal utensils.