A: Please confirm if the water tank is installed properly. Water leakage may occur if the tank is inserted diagonally or not pressed in place. The correct way to install the water tank is to insert it vertically into the base from above, and then gently press the water tank. After covering the water tank cover, it will be flush with the main body cover.
The device is designed with anti-leakage holes. In case of internal leakage or overflow of the internal pure water tank, the device will discharge the internal water through the drainage holes. When the machine experiences water leakage, please apply for after-sales service in time.