Xiaomi Washing Machine Installation Service - Xiaomi UK

Terms & Conditions
The document provides installation instructions for a washing machine, covering several key areas: 1. **Installation Size Requirements**: Ensure appropriate spacing around the machine for ventilation and stability. The left and right sides need at least 15mm space, with 20mm preferable, and the back should have 30mm. 2. **Safe Use of Electricity**: Avoid using multi-purpose sockets and ensure the power supply is grounded with a minimum capacity of 10A. 3. **Unpacking and Preparing the Machine**: Remove transit bolts using a wrench and retain them for future use. Adjust the leveling feet to stabilise the machine. 4. **Water Connection**: Instructions on attaching the water inlet hose, ensuring it is secure and leak-free. Check faucet compatibility. 5. **Drain Connection**: Guidelines for securely connecting the drain hose to avoid leaks during operation. Overall, the document emphasises safety and proper installation to ensure the washing machine functions correctly without issues.
Installation Service Guarantee highlights three main features: 1. **Professional Service**: Xiaomi's authorized service provider offers on-site installation. 2. **Price Transparency**: Clear pricing to prevent hidden charges. 3. **Convenient Appointment**: Customers will be contacted to schedule the installation after opting for the service.
Standard Installation Service Content includes: 1. **Product Installation and User Guide**: Completing the installation of new products and guiding customers to understand their basic functions. 2. **Installation Warranty Period**: Warranty is valid for 90 days from the completion date, covering any defects in the installation.
Standard Installation Service Process: 1. **Purchasing the products** 2. **An appointment for the delivery and installation service shall be made with you** 3. **Delivery and installation service will be carried out on the same day** 4. **Checked and accepted the installation** 5. **Delivery and installation service completed**
Service appointment details include a hotline number: 0800 021 1888 and an email contact: service.uk@support.mi.com.
This document outlines the installation service disclaimer for Xiaomi products. It emphasizes that customers should review the Terms and Conditions periodically. Xiaomi disclaims responsibility for issues arising from installations by unauthorized personnel or user-provided accessories. Specific scenarios where they will not be liable include inadequate site preparation, faulty connections, customer access refusal, and failure to agree on service appointments. Xiaomi's liability is limited to direct damages, and they are not responsible for delays due to unforeseen circumstances.