This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/sg/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 15T/Xiaomi 15T Pro) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Singapore hereinafter the “Territory”). This offer is provided by XIAOMI ELECTRONICS PTE. LTD. a company incorporated in Singapore (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. SERVICES
This offer will include the following additional services:
i. 4-month free trial of Spotify Premium (please refer to point 3.1.);
ii. 3-month free trial of Google AI Pro (please refer to point 3.2.);
iii. 3-month free trial of YouTube Premium (please refer to point 3.3.);
iv. Enjoy a 24-month quality assurance (please refer to 3.4.;)
v. One free screen replacement within 6 months (please refer to point 3.5.);
vi. One out-of-warranty repair with free labor costs within 12 months (please refer to point 3.6.);
vii. A spare phone is exclusively provided for you within 24 months (please refer to point 3.7.);
viii. 24-month Exclusive VIP customer services (please refer to point 3.8.).;
ix. Hassle-Free Repairs within 24 months (please refer to point 3.9.)
(hereinafter, “Services”)
3. SERVICES DESCRIPTION
3.1 4-month free trial of Spotify Premium
This offer is valid for new Spotify Premium users only and only applies to the Individual Plan. Must be redeemed by 8 August , 2026, at 11:59 PM local time. Enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at https://www.mi.com/sg/support/policy/xiaomi15tseriesvip
How to redeem the offer?
· Go to the redemption page: https://www.mi.com/sg/imei-redemption
· Enter your smartphone’s IMEI/SN number and your email.
· Click “Submit” – you’ll receive a redemption email with a link and code.
· Open the link and sign up or log in to Spotify.
· A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. You can cancel anytime before the trial expires to avoid being charged.
· Redeem the offer and enjoy!
· If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/global/support. Click “Contact us”, and choose phone, email, or chat. You can also contact Spotify support here: https://support.spotify.com/contact-spotify-support/
3.2 3-month free trial of Google AI Pro
This offer is only available for ages 18 and above and the offer must be redeemed by 31 March 2026, at 11:59 PM local time. Enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms athttps://www.mi.com/sg/support/warranty/
How to redeem the offer?
· Open the Gemini app or Google One app
· Click “Try now” on the pop-up that says “Try Google AI Pro at no extra cost”. If you don’t see the pop-up, tap the profile icon in the right hand corner and select “Try Google AI Pro” from the menu
· Tap “Start trial.” A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. Cancel anytime before the trial expires to avoid being charged.
If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/sg/support/. Click “Contact us”, and choose phone, email, or chat. Please note that this Service is not available in Hong Kong region.
3.3 3-month free trial of YouTube Premium
This offer is valid for new users only (no previous trials of YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music) and must be redeemed by 31 August , 2026, at 11:59 PM local time. Enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at https://www.mi.com/sg/support/policy/xiaomi15tseriesvip
How to redeem the offer?
· Open your YouTube app and tap the profile icon in the top right corner.
· Tap “Get YouTube Premium.” You will need to sign in if you aren’t already signed in.
· Click “Get YouTube Premium.” The offer will be here.
· If you don’t have a payment method on file, you will be asked to add one. Otherwise, your existing method will be used. This screen displays your trial end date.
If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/sg/support/. Click “Contact us”, and choose phone, email, or chat.
3.4 Enjoy a 24-month quality assurance
The Product shall be free from defects in materials and workmanship under normal use during TWENTY-FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”).
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/sg/support/warranty/.
In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings may be restored to factory settings and all personal data and settings in the Product may not be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
· damage caused by transportation or loading and unloading during return or replacement or repair;
· damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
· damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
· damage caused by the use of non-original battery;
· Beneficiary does not provide the proof of purchase if it is required;
· serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
· the Product is a counterfeit and was not manufactured by Xiaomi.
· defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;
· defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
· operational problems and malfunctions caused by software installation and configuration or computer viruses;
· weak signal due to telecommunication operator’s service problem;
· the Warranty Period has expired.
3.5 One free screen replacement within 6 months
Beneficiaries who purchase the Product between the 11 October 2025 and 10 October 2026 are eligible for a One-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
Exclusions: This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service does not cover products requiring full replacement due to screen damage or modifications. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
3.6 One out-of-warranty repair with free labor costs within 12 months
Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:
i. Take the Product to the front-end Xiaomi Authorized Service Center for on-site repair
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers as listed on https://www.mi.com/sg/support/service-centre/ for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this agreement: ownership and product eligibility.
The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labor cost will be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.
ii. Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed on https://www.mi.com/sg/support/service-centre/ and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This Service does not apply to or cover the following situations:
a. The serial number and/or IMEI number is damaged or has been removed or tampered with;
b. The product is a counterfeit and was not manufactured by Xiaomi.
3.7 A spare phone is exclusively provided for you within 24 months
Spare phone is understood as a device provided to the Beneficiaries while the Product is being repaired by the Xiaomi Authorized Service Center (hereinafter “Spare Phone(s)”).
Beneficiaries will be eligible for the Spare Phone service, when Beneficiaries going directly to the front-end Xiaomi Authorized Service Center (as listed on https://www.mi.com/sg/support/service-centre/) during the Period of TWENTY FOUR (24) months since first purchase by Beneficiaries and Beneficiaries’ Product needs to be repaired but the reparation is not possible to be finalized on the same day when going to the Xiaomi Authorized Service Center, for example due to parts in transit, delivery delays and other technical issues.
Mechanism of the Spare Phone service
The Xiaomi Authorized Service Center will require Beneficiaries to:
i. Firstly, provide information of the Product (model of Product and IMEI number). The Xiaomi Authorized Service Center will verify the existence of all conditions for the application of this Service.
ii. Secondly, once confirmed that all the conditions are met, the Xiaomi Authorized Service Center will provide the Spare Phone to the Beneficiary.
iii. The Beneficiary will need to fill in and sign the “Spare Phone Lending Agreement” first where all the conditions and obligations of Spare Phone Service are fully described.
iv. Once the repair of the Product is finalized, the Beneficiary will be notified by the Xiaomi Authorized Service Center and the Beneficiary will need to return the Spare Phone as per the conditions set out in the Spare Phone Lending Agreement.
Conditions of the Spare Phone
Spare Phones may be either new or refurbished phones, at the discretion of Xiaomi. Same with the specific model of the Spare Phone.
Accessories or spare parts (including but not limited to charger or cable) generally will not be provided together with the Spare Phone but if so, the Beneficiary must return all the items to the Xiaomi Authorized Service Center.
Beneficiary must take reasonable measures to protect the Spare Phone against damage, loss or abuse. If Beneficiary fails to return the Spare Phone due to theft or loss, the Beneficiary shall be liable for damages. In case the Spare Phone returned by Beneficiary is damaged, Beneficiary shall be liable for the cost to repair the damage.
3.8 24-month Exclusive VIP customer service
During the Service period, Beneficiaries can also benefit from additional hotline services: Please contact the XIAOMI Customer Service on 8008528474 (Monday to Friday 9am - 6pm).
In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in https://www.mi.com/sg/support/.
3.9 Hassle-Free Repairs within 24 months
Beneficiaries are eligible for free pick-up and delivery services from Xiaomi Authorized Service Centers for replacement / return / repair service of the Product as required during the period of Twenty-Four (24) months since first purchase by end user.
In order to enjoy this service, Beneficiaries shall contact the Xiaomi Customer Support. The time of pick-up and delivery will depend on the distance between the Xiaomi Authorized Service Center and the pick-up/delivery address. Please note that if the pick-up/delivery address is outside the delivery range, you may not be able to enjoy this service at such address.
Mechanism of the free pick-up and delivery service
The mechanism of this service may include the following processes, and please contact the Xiaomi Customer Support to get the specific mechanism:
(1) Contacting the Xiaomi Authorized Service Center as shown in the listed below under Annex I "Xiaomi Authorized Service Centers"
(2) Providing Beneficiary’s information as name, address, telephone number and IMEI number, etc. and the damage of the Product.
(3) Writing down the information above on the specified place, and packing the Product in with enough cushioning material to prevent the Product from damage transportation.
(4) Waiting for the delivery staff to pick up the Product.
(5) When the Xiaomi Authorized Service Center receives the Product, it will repair it and may contact the Beneficiary for additional information or clearer details, and the Beneficiary is obliged to answer or acknowledge such information.
(6) After the repair is completed, the Xiaomi Authorized Service Center will return the Product to the address specified.
4. MISCELLANEOUS
4.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.
4.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
4.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
4.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/sg/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Singapore Law.
ANNEX I
XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
8008528474
Monday to Friday 9am - 6pm