Mi Care Singapore

Terms & Conditions

Why purchase Xiaomi Care

The text explains a service that covers core failure scenarios for mobile phones, such as accidental screen breakage and water damage, allowing for multiple repairs within a coverage limit to save on costs. It guarantees original factory quality with genuine Xiaomi parts, ensuring a reliable and efficient repair process managed by Xiaomi.

Scope of Service

The image outlines a service plan with the following features: 1. **Free Accidental and Liquid Damage Protection**: Covers up to 2 incidents within 12 months, including screen damage and liquid damage. 2. **12 Months Extended Manufacturer's Warranty**: Offers unlimited repair services for mechanical and electrical defects. 3. **Free Battery Replacement**: Available based on battery capacity after the standard warranty ends. 4. **Device Replacement (BER)**: If repair costs exceed the device's purchase price, a new device may be issued.
Xiaomi Care offers additional protection for devices, including an extended warranty and coverage for accidental and liquid damage. The extended warranty lasts for one year, with an option for two years under specific conditions. Users can file up to two claims for accidental or water damage within 24 months, with deductible payments required for each claim. Battery replacements are free during the extended warranty period, provided the battery capacity falls below specified thresholds. The original factory maintenance requires users to cover repair fees, with no additional benefits for battery or device replacement.

Applicable devices and prices

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The table lists various Xiaomi smartphone models along with their respective Xiaomi Care recommended retail prices (RRP) and deductibles. - **Xiaomi 15T Pro**: RRP 129 SGD, Deductible 79 SGD - **Xiaomi 15T (12GB+512GB)**: RRP 129 SGD, Deductible 79 SGD - **Xiaomi 15T (12GB+256GB)**: RRP 89 SGD, Deductible 79 SGD - **Redmi Note 15 5G**: RRP 49 SGD, Deductible 29 SGD - **Redmi Note 15**: RRP 49 SGD, Deductible 29 SGD
Click the link to view the Xiaomi Care repurchase process.

Repair process

A user discovers a device malfunction and takes it to a Xiaomi service center in Singapore for inspection. If the damage is from an accident or liquid, they must pay a deductible fee for repair. After the repair, the user will receive a notification to pick up the device.
Two contact numbers and business hours information have been provided. The contact details include: - Inquiry phone: 800 852 8474 - Repair status inquiry phone: +65 8084 3675 Business hours are from 11:00 AM to 8:00 PM daily.
Xiaomi Exclusive Service Center information: 1. **Funan Center** - **Address:** 107 #03-08 North Bridge Road, FUNAN Mall, 179105 - **Business Hours:** Monday-Sunday, 11:00 am - 8:00 pm - **Contact Number:** +65 8084 3675 2. **Jewel Center** - **Address:** 78 Airport Boulevard #04-227/228, Jewel Singapore 819666 - **Business Hours:** Monday-Sunday, 11:00 am - 8:00 pm - **Contact Number:** +65 8084 3675 **Notes:** - Accidental Damage and Liquid Damage device insurance is underwritten by Allianz Insurance Singapore Pte. Ltd. - Xiaomi Care Protection Service is only applicable in Singapore and must be enjoyed in the region of purchase. - Devices must be new and purchased from Xiaomi authorized channels in Singapore.