XIAOMI 17T AND XIAOMI 17T PRO
PREMIUM SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/pk/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (applicable only to the following specific models: Xiaomi17T and Xiaomi 17T Pro (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Pakistan (hereinafter the “Territory”). These Services (as defined here below) are provided by Xiaomi Pakistan (Private) Limited having office at No. 1502, 15th Floor, Tricon Corporate Center, Main Jail Road, Gulberg 2, Lahore, Punjab (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. SERVICES
This offer will include the following services (hereinafter, “Services”):
24-month quality assurance (please refer to 4.1)
One free screen replacement within 6 months (please refer to point 4.2)
3-month trial of Google AI Pro at no cost (please refer to point 4.3)
3. PERIOD OF THE SERVICES
24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 28/05/2026 and 15/07/2026.
One (1) free screen replacement within 6 months: six (6) months from the date of first purchase of the Product by end user. The purchase date must be between the 28/05/2026 and 01/07/2027.
3 months of Google AI Pro. To enjoy this service, beneficiaries need to purchase and activate the product before June 12, 2027. The offer expires and must be redeemed by June 12, 2027, 11:59 PM (local time).
4. SERVICES DESCRIPTION
4.1 24-month quality assurance
The Product must be free from defects in materials and workmanship under normal use for twenty-four (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”). The purchase date must be between the 28/05/2026 and 15/07/2026.
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/pk/support/warranty/.
In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “back-up” and/or delete all personal data before handing the Product to Xiaomi Authorized Service Center (as listed on https://www.mi.com/pk/support/service-centre/). Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and no personal data and settings in the Product will be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
damage caused by transportation or loading and unloading during return or replacement or repair;
damaged caused by accidental or man-made behaviors, such as liquid damage occurring outside IP68/IP69 conditions, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
damage caused by the use of non-original battery or battery leakage;
Beneficiaries do not provide the invoice of the purchase or delivery bill or warranty card if it is required;
serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
the Product is a counterfeit and was not manufactured by Xiaomi.
defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals, or guidelines;
defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
operational problems and malfunctions caused by software installation and configuration or computer viruses;
weak signal due to telecommunication operator’s service problem; or
the Warranty Period has expired.
4.2 One (1) free screen replacement within six (6) months
Beneficiaries who purchase the Product between the 28/05/2026 and 01/07/2027 are eligible for a one-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by you, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action (i.e. like non-intentional falling of the Product).
If the Xiaomi Authorized Service Center assesses that the screen should be replaced, such replacement of the screen shall be free of any charge.
In order to benefit from this service, Beneficiaries must contact Xiaomi Customer Support or visit nearest Xiaomi authorized service center. Beneficiaries might be requested to provide the invoice for the purchase or the delivery bill.
a) Exclusions
This service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by or due to malware, unauthorized software, or third-party apps used;
You do not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals, or guidelines; or
The defect arises from your own or unauthorized repair or manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new product. Such a replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
4.3 3-month trial of Google AI Pro at no cost
Gemini is a trademark of Google LLC. Terms apply. Only available for ages 18+. Unless canceled earlier, Google One will charge a monthly fee after the trial ends (price varies by region). Cancel anytime. Return of purchased device may result in cancellation of subscription. Please read these terms carefully before participating: https://one.google.com/offer/terms-and-conditions/xiaomi_3month_aip_trial
How to Redeem:
Open the Gemini app or Google One app
Click “Try now” on the pop-up that says “Try Google AI Pro at no extra cost”. If you don’t see the pop-up, tap the profile icon in the right hand corner and select “Try Google AI Pro” from the menu
Tap “Start trial.” A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. Cancel anytime before the trial expires to avoid being charged.
Support: For issues redeeming, contact Xiaomi Customer Service at https://www.mi.com/global/support. Click “Contact us”, and choose phone, email, or chat. An eligible payment method must be registered with Google Pay to redeem the offer. For any payment issues, visit the Google Play help center. After you redeem the Offer, you can confirm the Offer Period end date in your Subscriptions page in the Google Play Store.
5.MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to Beneficiaries privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this document, Xiaomi will act as the data controller and may collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary. To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the phone including, but not limited to, your personal and/or confidential documents and data. You are responsible for: (a) erasing all data (including personal and/or confidential files and data from the Product); and (b) making back-up copies of all data you wish to retain, before returning the Product to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the Product when you return it.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. The Services are only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for the Services.
5.4. Please be sure to delete all your files, log out your Xiaomi account and disable your security password when hand over the old phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before hand over your old phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the old phone when you hand over.
5.5. The Beneficiaries acknowledge that the general terms and conditions described on https://www.mi.com/pk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail.
5.6. These Terms and Conditions are subject to laws of Pakistan. This document does not intend to exclude, limit or suspend other rights you may have. For a full understanding of your rights, we advise you to refer to the relevant consumer laws of Pakistan.