Xiaomi 17 and Xiaomi 17 Ultra
(the Leica Leitzphone powered by Xiaomi)
VIP SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/pk/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (applicable only to the following specific models: Xiaomi 17 and Xiaomi 17 Ultra (the Leica Leitzphone powered by Xiaomi) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Pakistan (hereinafter the “Territory”). These Services (as defined here below) are provided by Xiaomi Pakistan (Private) Limited having office at No. 1502, 15th Floor, Tricon Corporate Center, Main Jail Road, Gulberg 2, Lahore, Punjab (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. SERVICES
This offer will include the following services (hereinafter, “Services”):
i. Enjoy a 24-month quality assurance (please refer to 4.1)
ii. One free screen replacement within 6 months (please refer to point 4.2)
iii. Xiaomi 17 Ultra Xiaomi Smartphone International Warranty Service (please refer to point 4.3)
iv. A one-time replacement right within the warranty period (please refer to point 4.4)
v. Out-of-warranty repair with free labor costs within warranty period (please refer to point 4.5)
3. PERIOD OF THE SERVICES
Enjoy a 24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user
One (1) free screen replacement within 6 months: six (6) months from the date of first purchase of the Product by end user. The purchase date must be before (March 9th, 2027).
Xiaomi 17 Ultra Xiaomi Smartphone International Warranty Service: twenty-four (24) months from the date of first purchase of the Product by end user.
Users who successfully purchase Xiaomi 17 Ultra during the initial sales month (from March 9th, 2026 to April 9th, 2026) will receive a one-time replacement right within the warranty period. The validity period of this service commences on the start date of the warranty period and terminates on the end date of the warranty period.
Out-of-warranty repair with free labor costs within warranty period ：The validity period of this service commences on the start date of the warranty period and terminates on the end date of the warranty period.
4. SERVICES DESCRIPTION
4.1 Enjoy a 24-month quality assurance
The Product must be free from defects in materials and workmanship under normal use for twenty-four (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”).
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/pk/support/warranty/.
In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “back-up” and/or delete all personal data before handing the Product to Xiaomi Authorized Service Center (as listed on https://www.mi.com/pk/support/service-centre/). Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and no personal data and settings in the Product will be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
damage caused by transportation or loading and unloading during return or replacement or repair;
damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
damage caused by the use of non-original battery or battery leakage;
Beneficiaries do not provide the invoice of the purchase or delivery bill or warranty card if it is required;
serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
the Product is a counterfeit and was not manufactured by Xiaomi.
defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals, or guidelines;
defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
operational problems and malfunctions caused by software installation and configuration or computer viruses;
weak signal due to telecommunication operator’s service problem; or
the Warranty Period has expired.
4.2 One (1) free screen replacement within six (6) months
Beneficiaries who purchase the Product between the March 9th, 2026 and March 9th, 2027 are eligible for a one-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by you, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action (i.e. like non-intentional falling of the Product).
If the Xiaomi Authorized Service Center assesses that the screen should be replaced, such replacement of the screen shall be free of any charge.
In order to benefit from this service, Beneficiaries must contact Xiaomi Customer Support (at https://www.mi.com/pk/support/). Beneficiaries might be requested to provide the invoice for the purchase or the delivery bill.
a) Exclusions
This service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by or due to malware, unauthorized software, or third-party apps used;
You do not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals, or guidelines; or
The defect arises from your own or unauthorized repair or manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new product. Such a replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
4.3 Xiaomi 17 Ultra Xiaomi Smartphone International Warranty Service
Beneficiaries who purchased Xiaomi 17 Ultra will be eligible for the Xiaomi Smartphone International Warranty Service (including repair service and software upgrade service) at the designated service center(s) of Xiaomi in the markets listed in the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 17 Ultra.
The services under this international warranty service will be provided: (1) in accordance with the laws and standards in the market where the services are provided, to the extent permitted by local laws, and (2) based on the availability of materials in this market, to ensure that the Product can be used normally in the market where services are provided.
Please refer to the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 17 Ultra https://www.mi.com/global/support/warranty to get more information.
4.4 A one-time replacement right within the warranty period
a) If the device is verified by Xiaomi's official after-sales service to have a warranty-covered hardware quality defect, the user shall be entitled to an optional one-time replacement-instead-of-repair service as an additional after-sales benefit, with Xiaomi directly shipping a new device to the user's designated location. This service will not limit consumers’ statutory right to repair.
b) When using this service, users shall firsthand over their old mobile phones to be replaced to Xiaomi's official after-sales service before receiving the new mobile phones for replacement.
c) This service entitlement shall become null and void and unenforceable if the device has any repair records.
d) The replacement-instead-of-repair entitlement is limited to a single use and shall expire immediately after a device replacement is completed under this entitlement.
e) For device replacement, a brand-new device of the same model (same capable and color) will be the primary option.
f) The scope of this warranty service is limited to hardware malfunctions covered by the three guarantees (repair, replacement and refund) provisions. It excludes malfunctions caused by accidental or intentional human damage, including but not limited to falling, collision, extrusion, liquid ingress, unauthorized disassembly or repair, dents, scratches and loss of components; in addition, the relevant accessories (the charger, data cable, and other items included in the packaging that come with the mobile phone) of the device must be complete.
g) No replacement-instead-of-repair service shall be provided for battery issues arising from normal wear and tear during use, nor for problems unrelated to electrical performance.
h) The replacement-instead-of-repair service is only available for use in the local market where the mobile phone was purchased.
i) A one-time replacement right within the warranty period is only available for Xiaomi 17 Ultra.
4.5 Out-of-warranty repair with free labor costs within the warranty period
Beneficiaries are eligible for out-of-warranty repair (“OOW Repair”) with free labor cost within the warranty period from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can utilize the offer in two (2) ways:
i. Take the Product to the front-end Xiaomi Authorized Service Center for on-site repair
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers as listed on https://www.mi.com/pk/support/service-centre/ for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions (such as ownership and product eligibility) imposed for the eligibility of this offer under the scope of this document.
The Xiaomi Authorized Service Center will perform an inspection and provide you with a work estimate for the repair of the Product. The labor cost will already be extracted from this service. Please note that the cost of spare parts and, if necessary, logistics are not part of this offer and shall be borne by you.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned, and the inspection costs will be borne by the Beneficiaries.
ii. Contact Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed on https://www.mi.com/pk/support/service-centre/ and apply for the offer.
Xiaomi Customer Service will ask Beneficiaries to provide an invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the offer are fulfilled and arrange mail-in repair.
After the device has arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product will be made. The labor cost will already be extracted from this service. Please note that the cost of spare parts and logistics is not part of this offer and shall be borne by you. Beneficiaries can then decide whether to accept the service and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This offer does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with; or
The Product is a counterfeit or was not manufactured by Xiaomi.
5.MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to Beneficiaries privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this document, Xiaomi will act as the data controller and may collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary. To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the phone including, but not limited to, your personal and/or confidential documents and data. You are responsible for: (a) erasing all data (including personal and/or confidential files and data from the Product); and (b) making back-up copies of all data you wish to retain, before returning the Product to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the Product when you return it.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. The Services are only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for the Services.
5.4. Please note when you enjoy one-time replacement right:
5.4.1. Please be sure to delete all your files, log out your Xiaomi account and disable your security password when hand over the old phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before hand over your old phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the old phone when you hand over.
5.4.2. This one-time replacement right offer is only applicable to Xiaomi 17 Ultra.
5.5. The Beneficiaries acknowledge that the general terms and conditions described on https://www.mi.com/pk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail.
5.6. These Terms and Conditions are subject to laws of Pakistan. This document does not intend to exclude, limit or suspend other rights you may have. For a full understanding of your rights, we advise you to refer to the relevant consumer laws of Pakistan.
ANNEX I
AUTHORIZED SERVICE CENTERS AND SERVICE CONTACT INFORMATION
Xiaomi Service contact: https://www.mi.com/pk/support/service-centre/ The Leica Leitzphone powered by Xiaomi enjoys the same benefits as the Xiaomi 17 Ultra.