What to do if the computer can't access the hard drive of the Xiaomi Router BE19000 Pro?

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Accepted Answer

If the computer can't access the hard drive of the Xiaomi Router BE19000 Pro, please refer to the following steps to troubleshoot:
1. Ensure your computer and the Xiaomi Router BE19000 Pro are on the same local network. If connected via Wi-Fi, make sure you are not connected to a guest network.
2. Press Win + R, enter \192.168.31.1, and check if the router’s hard drive can be accessed.
3. Make sure the Samba function on the router is enabled, as it is required for file sharing between the router and the computer.
4. If Samba is enabled but the hard drive is still inaccessible, try connecting from another computer to rule out device-specific issues.
5. Reset the router to factory defaults if the issue persists.
6. If none of the above methods resolve the issue, please contact the after-sales service center for further assistance.