Xiaomi Smart Band 9 Pro FAQ

High-quality knowledge base
1. Q: Why can't find the portrait band display in the band display market?
A: Sorry, the portrait band display is currently only supported on the Xiaomi phones with HyperOS.

2. Q: What to do if the Xiaomi Smart Band 9 Pro cannot be charged or fully charged?
A: Please follow these steps to troubleshoot:
1. If you’re using a power bank for charging, please note that power banks have a protection mechanism. When the power bank’s battery is low, it will not be able to fully charge the band. It’s recommended to use a standard USB charger with a 5V voltage and at least 1A output current along with the designated charging cable;
2. Check if there’s any dirt on the metal contacts of the band and the charging cable. Try cleaning them with an alcohol swab or tissue to ensure good contact between the band and the charging cable;
3. Check if the charging adapter is functioning properly. You can try using a different standard adapter to charge the band;
4. Check if the charging cable is working. If you have a spare cable compatible with the band, try using it;
5. Charge in an environment with a temperature above 10℃;
6. The Xiaomi Smart Band 9 Pro’s charging time is approximately 1 hour. If it’s not fully charged, ensure that the charging duration is sufficient and hasn’t been cut short;
7. When the battery level reaches 100%, don’t immediately unplug the charging cable. It’s recommended to leave the band on the charger for about 10 more minutes;
8. If there’s no response after a long charging period, consider requesting the after-sales service center support for further inspection.
Note:
Please ensure the environment where the band is charging is not too hot or too cold. If the temperature is too high or too low, the system will prevent charging. The charging function will resume once the temperature returns to normal.

3. Q: Why cannot set a custom photo as the band display on the Xiaomi Smart Band 9 Pro?
A: To set a custom photo, you need to use the album band display. Go to the Mi Fitness APP >> [Device] >> [Manage band displays] >> [Album band displays].

4. Q: Why can’t the exercise records on the Xiaomi Smart Band 9 Pro sync to the phone?
A: After updating the band to version 1.1.100, the Mi Fitness APP also needs to be updated to the latest version (Android 3.35.x & iOS 3.29.0).
Reason: Older APP versions don’t support outdoor running data, so the report cannot sync to the phone.
Solution: Reset to factory settings to clear old data. Update the Mi Fitness APP to version 3.35.0 or above on Android, or 3.29.0 or above on iOS. Future exercise records will sync to the phone properly.

5. Q: Why can’t the resting heart rate be measured?
A: The resting heart rate is the number of heartbeats per minute in a calm, inactive, and awake state. It cannot be measured while you are in an active state.

6. Q: What functions are in the Control center of the Xiaomi Smart Band 9 Pro?
A: Top status indicators from left to right: battery level, Bluetooth connection status (indicates if disconnected from the phone), and time.
Functions from left to right:
Do Not Disturb: Tap DND to select the start time, press and hold for 1 second to enter settings;
Alarm: Quickly access the Alarm APP;
Raise to wake: Quickly enable the raise-to-wake function;
Flashlight: Turn on the flashlight quickly;
Multi-device linkage: Quickly access multi-device linkage;
Find phone: Tap to open the Find phone APP;
Settings: Tap to enter the Settings APP;
Battery saver: Tap to enter the Battery saver mode;
Screen on for 5 minutes: Keeps the screen on for 5 minutes when activated.


7. Q: What to do if the Xiaomi Smart Band 9 Pro freezes or the touch screen becomes unresponsive? How to force restart it?
A: If the Xiaomi Smart Band 9 Pro freezes or the touch screen becomes unresponsive, you can force restart it by quickly plugging and unplugging the charger 10 times within 5 seconds.

8. Q: Why are there about 12 days of data on the Mi Fitness APP after the sleep apnea is added to the APP?
A: Due to memory limitations, the data on the band can only be stored for about 12 days. You need to tap sync in the Mi Fitness APP to continue to store new data. It is recommended to update the data in time.

9. Q: The lap and distance data for swimming on the Xiaomi Smart Band 9 Pro are inaccurate. How to set the pool length?
A: The swimming feature requires the correct pool length to generate accurate workout reports.
If the lap and distance data in your swimming report is inaccurate, you can follow these steps to set the pool length for improved data accuracy:
Open [Workout] on the band >> [Pool swimming] >> [Settings] >> [Pool length] >> set the actual value based on the length of your pool.

10. Q: Why is the step count on the Xiaomi Smart Band 9 Pro inaccurate, showing many steps even though no walking and the step count suddenly increases?
A: The Mi Fitness APP supports data fusion from multiple devices. Data from several devices under the same account (including the phone connected to the band, the phone logged into the same account, or other devices like the band or watch connected to the same account) will be merged. If multiple people are using the same account, it could result in inflated step count, calories, and other daily data. It is recommended to use each Xiaomi account by one person only and not share it among multiple persons.

11. Q: Does the Xiaomi Smart Band 9 Pro support music storage?
A: The band does not have a speaker and does not support actively playing music or storing music files on the band itself. However, it supports controlling music playback on your phone through the band.

12. Q: Why does the green light flicker even when the Xiaomi Smart Band 9 Pro is not being worn?
A: If the green light flickers intermittently for 10-30 seconds, it is because the band uses infrared and green light for wear detection. Compared to traditional wear detection, this provides much higher accuracy and precision. Therefore, even when not worn, there will be brief green light flickering.
If the green light continues to flash, check whether you have activated sports mode. In this mode, the green light stays on to ensure fast heart rate measurement.

13. Q: Why is there no reminder when the heart rate is too high on the Xiaomi Smart Band 9 Pro?
A: The band will only send a reminder if the heart rate remains above the set high threshold or below the low threshold for 10 minutes in a resting state. It is normal if there are occasional instances where the heart rate exceeds or falls below the threshold without a reminder.

14. Q: Why is the step count on the Xiaomi Smart Band 9 Pro inaccurate, showing no increase even after walking a little?
A: To avoid counting steps from slight wrist movements, the algorithm is designed to only count steps when it detects continuous and obvious walking. Therefore, if you only take a few steps or move your wrist slightly, the step count will not increase. It is recommended that you walk a few more steps and check again. We are continuously optimizing the step counting algorithm to improve your experience.

Product overview
1. Q: What are the features of the Xiaomi Smart Band 9 Pro?
A: The features of the Xiaomi Smart Band 9 Pro are as follows:
1. It has a 1.74-inch AMOLED Retina-level full-color display with a narrow bezel;
2. It comes with a high-quality metal middle frame, more durable and provides a better product feel;
3. It adopts an upgraded linear motor, providing a more delicate and rich vibration experience;
4. It has 21-day ultra-long battery endurance, keeping you connected anytime, anywhere;
5. It is equipped with an independent satellite positioning, an independent GNSS chip for faster and more accurate positioning, supporting five global satellite systems for precise location tracking;
6. It supports more than 100 band displays, and AOD screen displays. The data rhythm dial in the preset band displays can be customized to choose the style, with colorful and multi-material straps, free combination, showing personality;
7. It supports all-day heart rate monitoring, sleep monitoring, all-day blood oxygen saturation monitoring, all-day stress monitoring, breathing training, vitality scores and women's health management, protecting your health omnidirectional;
8. It supports 150+ sports modes to suit your preferences. Adopt more professional exercise algorithms, supporting four major professional exercise data: "maximum oxygen uptake", "training load", "recovery time", and "aerobic/anaerobic training effect", comprehensively measuring the exercise effect;
9. It supports vitality indicator display and supports Calories, Steps, Standing and duration of moderate to high intensity activity (three out of four displays), scientifically records daily activities, and gets results of exercise standards at a glance. You can start a week long vitality competition with friends, invite them to participate in the 7-day competition on the Mi Fitness APP, PK the Health Rainbow score, and monitor each other's sports results. Those with more total points at the end of the week will receive an exclusive challenge medal;
10. A variety of thoughtful small functions enhance the experience of details in life, support AOD display, Focus, and enable various health monitoring functions on the band (all-day heart rate monitoring, blood oxygen monitoring, stress monitoring, etc.).

2. Q: What is the appearance of the Xiaomi Smart Band 9 Pro?
A: The appearance of the Xiaomi Smart Band 9 Pro is as follows:
1. Dimensions: 43.3 × 32.5 × 10.8mm(excluding the heart rate sensor);
2. Weight: Approximately 40.4g (with the strap), and 24.5g (without the strap).

3. Q: What does the Xiaomi Smart Band 9 Pro come with? What colors are available?
A: The Xiaomi Smart Band 9 Pro comes with a band, a strap, a charging cable, and a user manual (including a warranty certificate). The strap of the Xiaomi Smart Band 9 Pro is available in black (TPU), silver (TPU), and pink (TPU).

4. Q: How many types of straps does the Xiaomi Smart Band 9 Pro have?
A: There are 8 types of straps available for the Xiaomi Smart Band 9 Pro currently.
The standard straps that come with the Xiaomi Smart Band 9 Pro are made of an antibacterial TPU material. The black band is paired with a black strap, the silver band is paired with a gray TPU strap. The pink band is paired with a pink TPU strap.
The other five straps: Leather yellow strap, red Xiaomi Magnetic Strap, brown Xiaomi Magnetic Strap, Leather blue strap, and Leather pink strap.

5. Q: How to install and remove the strap of the Xiaomi Smart Band 9 Pro?
A: 1. TPU strap installation/removal:
Install the strap: Align the strap with the band and buckle it. Pull the strap to ensure it is firmly buckled before wearing;
Remove the strap: Press the quick release buttons on both sides of the strap respectively, and pull the strap outward to separate it from the band.
2. Installation and removal of the leather strap:
Install the strap: Align the strap with the band and buckle it. Pull the strap to ensure it is firmly buckled before wearing; 
Remove the strap: Press the quick release buttons on both sides of the strap respectively, and pull the strap outward to separate it from the band.

8. Q: Is the strap of the Xiaomi Smart Band 9 Pro compatible with other Xiaomi Smart Bands?
A: It is compatible with the strap of the Xiaomi Smart Band 8 Pro.

9. Q: Is the charging cable of the Xiaomi Smart Band 9 Pro compatible with other Xiaomi Smart Bands?
A: The Xiaomi Smart Band 9 Pro uses the Xiaomi Magnetic Charging Cable for Wearables 2.

10. Q: Is the Xiaomi Smart Band 9 Pro waterproof? Can it be worn while swimming, bathing, or soaking in hot springs?
A: The Xiaomi Smart Band 9 Pro supports 5ATM waterproofing, allowing you to enjoy swimming in the pool without removing it. However, it is not suitable for wearing in scenarios such as hot showers, hot springs, saunas, and high-speed water flow sports.
Note:
Leather straps and woven straps are not suitable for use in scenarios contacting water such as swimming or sports scenes with high sweating. If such requirements exist, it is recommended to replace the TPU rubber and other types of straps.

11. Q: What is the 3D screen packaging technology?
A: By using 3D screen packaging technology, the adhesive is applied at the cover glass bonding area to form a support structure, significantly reducing the black borders of the screen, and achieving a four-sided narrow bezel display.

12. Q: What are the application functions of the Xiaomi Smart Band 9 Pro?
A: The application functions are as follows:
System Requirements

Function		Compatible with iOS phonesCompatible with Android phones

Notes
iOS 12.0 and aboveAndroid 6.0 and above
(iOS system)(Android system)
Quick entryWidgetYY 
Band displaysBand display dataYY 



Reminders		Incoming calls reminderYY 
Reject callYY 
Notification alertYY 
StandYY 
Reply to calls with messagesNY 
Sports150+ sports modes
Y
Y		 
Running coursesYY 
Professional sports algorithmYY 
Sports recordYY 
Sports statusYY 
VitalityFour choices and three ringsYY 
Message NotificationEmoji display (expression)N
(subject to the actual display of the font library)		N
(subject to the actual display of the font library)		Only some emotions in the message are supported


Health		Heart rateYY 
SleepYY 
Blood oxygenYY 
 StressYY 
BreathingYY 
Women's healthYY 
Vitality scoreYY 











Gadgets		StopwatchYY 
MusicYY 

Camera
Y
Y		Some models could not be supported, please refer to the actual situation.
AlarmYY 
WeatherYY 
CalendarYY 
ScheduleY
 		YOnly supported by MIUI and iOS phones, other Android phones are not supported
Sleep modeYY 
CountdownYY 
FlashlightYY 
Find phoneYY 
FocusYY 
DNDNN 
Unlock phoneNY(Only supported by MIUI system)
EventsNN 
World clockYY 
Silence phoneNY 

13. Q: What are the main differences between the Xiaomi Smart Band 9 Pro and the Xiaomi Smart Band 8 Pro?
A: The differences are as follows:
CategoryXiaomi Smart Band 9 Pro Xiaomi Smart Band 8 Pro
Bluetooth versionBluetooth 5.4 BLEBluetooth 5.3 BLE
Battery endurance (Normal use status)Typical usage mode: 21 days; 
Turn on AOD: 10 days; Heavy load mode: 8 days		Typical usage mode: 14 days; 
Turn on AOD: 6 days;
Find phoneSupportSupport
Find deviceSupportSupport
Unlock phoneSupport (MIUI system only)Support (MIUI system only)
Music playbackSupportSupport
Sleep monitoringSupportSupport
Whole-day heart rate monitoringSupportSupport
Remind to stand upSupportSupport
Incoming calls reminderSupportSupport
DNDSupportSupport
APP notificationsSupportSupport
WeatherSupportSupport
Swimming accidental touch modeSupportSupport
Women's healthSupportSupport
Stress monitoringSupportSupport
CameraSupportSupport
World clockSupportSupport
Game band displaysNot supportSupport
 
Style band displaysSupportSupport
Custom band displaysSupportSupport
Vitality indexSupportSupport
Sports mode161 sports modes, and 150+ sports modes in the advertised conference161 sports modes
Sports recordSupportSupport
Sports statusSupportSupport
Running courseSupportSupport
Maximum oxygen uptakeSupportSupport
Training loadSupportSupport
Aerobic & anaerobic trainingSupportSupport
Recovery timeSupportSupport
Breathing trainingSupportSupport
Vitality scoreSupportSupport
Blood oxygen saturationSupportSupport
All-day blood oxygen saturation monitoringSupportSupport
Abnormal heart rate alertSupportSupport
AODSupportSupport
High-intensity interval trainingSupportSupport
Wrist off lockSupportSupport
Silence phone SupportSupport
AlarmSupportSupport
CalendarSupportSupport
StopwatchSupportSupport
CountdownSupportSupport
To-doSupportSupport
ScheduleSupportSupport
FocusSupportSupport
Battery managerSupportSupport
WidgetsSupportSupport
FlashlightSupportSupport
Quick gesturesSupportSupport (OTA)
Portrait band displaySupportNot support

Function and use
Device connection
1. Q: Which smartphones do the Xiaomi Smart Band 9 Pro support pairing? Which APP needs to be downloaded?
A: For initial use, connect to the charging cable to charge and activate the device.
It only supports pairing and use with the Mi Fitness APP (does not support pairing with the Zepp Life APP). The Xiaomi Smart Band 9 Pro supports devices with Android 8.0 or iOS 12.0 and above. HarmonyOS 2.0, 3.0 and 4.0 are all supported.

2. Q: How to remain the connection between the Xiaomi Smart Band 9 Pro and the Mi Fitness APP?
A: Set the Mi Fitness APP as a whitelist for mobile system applications, and ensure that the APP runs in the background. Without turning off the phone's Bluetooth, keep the band within the Bluetooth connection distance of the phone (Around 10 meters in open areas).

3. Q: What to do if the Xiaomi Smart Band 9 Pro disconnects from the Mi Fitness APP?
A: If the Xiaomi Smart Band 9 Pro disconnects from the Mi Fitness APP, please refer to the following troubleshooting:
1. Please keep the band and phone within a Bluetooth connection distance (In open areas, the Bluetooth range is about 10 meters);
2. Check if the band and APP have been upgraded to the latest version;
3. In the multitasking window of an Android phone, lock the Mi Fitness APP to prevent it from being removed in the background;
4. Please submit the feedback in the APP.
Note:
Due to differences in mobile phones and systems, please refer to the background running permission guide on the Mi Fitness APP for detailed operation steps.

4. Q: Which information can be viewed before connecting the Xiaomi Smart Band 9 Pro to the Mi Fitness APP?
A: When the band is not bound, it will display the scan pairing QR code and the instruction icon. The pairing instructions include the band name and the last four digits of the Bluetooth address, as well as two items: About and System.
In About, there are device name, model, Bluetooth address, version number, serial number and regulatory information. In System, there are three items of information: Reboot, Power off and Reset.
In the Regulatory section, there is certification information, which can be viewed by tapping.

5. Q: How to check the System version, Bluetooth and SN on the Xiaomi Smart Band 9 Pro?
A: 1. You can check the information on the band by tapping [Settings] >> [About].
2. If the Xiaomi Smart Band 9 Pro has been connected to the Mi Fitness APP, you can also check the information in the Mi Fitness APP by opening the Mi Fitness APP >> [Device] >> [About].

6. Q: How to pair and unpair the Xiaomi Smart Band 9 Pro with the smartphone?
A: Please download and open the Mi Fitness APP, log into your Xiaomi Account and turn on the related APP permissions according to the prompts.
Android pairing methods
Method 1:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Tap [Add devices];
3. Wait for the search and place the band next to the phone;
4. Select the device that matches the last four digits of the Bluetooth address of your band;
5. After connecting your band to the smartphone, there will be a check on the band;
6. Tap the [√] icon on the band.
Method 2:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Tap [Add devices];
3. Tap [Add model];
4. Select [Xiaomi Smart Band 9 Pro] and the phone will search for the device nearby and connect to the band;
5. After connecting your band to the smartphone, there will be a check on the band;
6. Tap the [√] icon on the band.
Method 3:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Select [Scanner] and scan the QR code on the band to connect.
Method 4:
When an unpaired new band approaches the phone (only supported by some MIUI models), the MIUI system will pop up a window to discover the device. The phone will pop up a box indicating the device model, the last four digits of the Bluetooth address, and the device image. You can directly tap [Connect to this device].
Android unpairing methods
Method 1:
1. Open the Mi Fitness APP and go to [Device];
2. Tap [Manage your devices];
3. Press and hold on the Xiaomi Smart Band 9 Pro and tap [Unpair];
4. After unpairing, the band will reset to the factory settings.
Method 2:
1. Open the Mi Fitness APP and go to [Device];
2. Swipe down and select [Unpair] when the band has been connected to the Mi Fitness APP.
Note:
If you cannot find the band during the process of pairing, or if you are unable to connect the band during use, please try sliding up and down on the pending binding page, select [Reset] on the System interface, and then connect the band to the Mi Fitness APP again.
iOS pairing methods
Method 1:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Tap [Add devices];
3. Wait for the search and place the band next to the phone;
4. Select the device that matches the last four digits of Bluetooth address of your band;
5. After connecting your band to the smartphone, there will be a check on the band;
6. Tap the [√] icon on the band and tap [Pair] on the phone.
Method 2:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Tap [Add devices];
3. Tap [Add model];
4. Select [Xiaomi Smart Band 9 Pro] and the phone will search for the device nearby and connect to the band;
5. After connecting your band to the smartphone, there will be a check on the band;
6. Tap the [√] icon on the band and tap [Pair] on the phone.
Method 3:
1. Open the Mi Fitness APP and tap the [+] icon at the upper right corner;
2. Select [Scanner] and scan the QR code on the band to connect;
3. Tap the [√] icon on the band and tap [Pair] on the phone.
iOS unpairing methods
Method 1:
1. Open the Mi Fitness APP and go to [Device];
2. Tap [Manage your devices];
3. Find the Xiaomi Smart Band 9 Pro and slide left and tap [Unpair];
4. After unpairing, the band will reset to the factory settings.
Method 2:
1. Open the Mi Fitness APP and go to [Device];
2. Swipe down and select [Unpair] when the band has been connected to the Mi Fitness APP;
3. After unpairing, the band will reset to the factory settings.

7. Q: Why does the Xiaomi Smart Band 9 Pro fail to connect/pair to the Mi Fitness APP?
A: If the Xiaomi Smart Band 9 Pro fails to connect/pair to the Mi Fitness APP, please refer to the following troubleshooting:
1. If the band cannot pair with iOS phones, the reason will be that the iOS system will clean the background when there are many applications opened in the background.
Here are some suggestions as follows:
(1). Open the Mi Fitness APP to confirm if it can be reconnected properly;
(2). If unable to reconnect, tap the [Connect] icon to see if it reconnects properly;
(3). If the device still cannot be reconnected, confirm if it is connected to the Bluetooth of the mobile phone. If it is connected, ignore the device and confirm if the reconnection is normal. If the device is not connected, it is recommended to restart and try again;
(4). If the device still cannot be reconnected, restore it to the factory, ignore the device in the system Bluetooth again, and the Mi Fitness APP will scan and connect to the device again.
2. If the band cannot connect to the iOS phone after being reset to the factory settings, please refer to the following steps:
(1). Please check if the band has connected to the Bluetooth of the iOS phone. If so, please ignore it and return to the Mi Fitness APP. Follow the prompts to pair again;
(2). When there are three "X" icons when binding to iOS, confirm if the device is ignored in the Bluetooth. If the device connects to the Bluetooth, please ignore it and try connecting again.
3. When connected to iOS, the reset the band to the factory in the device end, and fails to connect the band to the APP:
After connecting the band to the Mi Fitness APP, if reset the band to the factory unilaterally and fail to connect the band in the APP, please go to Bluetooth and ignore the band, then connect it again.
4. The permission that allows the Mi Fitness APP to run in the background has not been turned on, resulting in the Mi Fitness APP being cleaned in the background.
To use the band better and avoid cleaning the Mi Fitness APP in the background in Android systems. It is recommended to keep the Mi Fitness APP running in the background.
To enable it, please refer to the steps:
(1). For the first pairing, follow the instructions to enable background permissions.
(2). Open the Mi Fitness APP >> [Device] >> enable [Background permissions].
5. After the reset the band to factory, it can not be searched for.
(1). After unpairing, the device cannot be found. Please turn off and enable the Bluetooth on your phone again;
(2). Confirm if there is a pop-up prompt on nearby mobile phones to connect, and if so, refuse.
6. The band or phone has turned on the Battery saver mode.
(1). After enabling Battery saver mode on the band, the Bluetooth of the band will be turned off, the currently connected phone will be disconnected, and it will not be able to automatically reconnect;
(2). After turning on the Battery saver mode on the phone, the Bluetooth of the phone will be turned off, the currently connected band will be disconnected, and it will not be able to reconnect.
7. During pairing, the Bluetooth disconnects or the phone turns off.
(1). If the iOS phone Bluetooth is turned off during pairing, there will be a prompt on the band to remind you that the pairing fails, and the Mi Fitness APP will prompt that the Bluetooth has been turned off and then prompts you to turn on Bluetooth to re-scan. After reopening the Bluetooth on the iOS phone, a pairing failure interface will appear. tap the [Retry] pop-up again to repair;
(2). If the Android phone Bluetooth is turned off during pairing, there will be a prompt on the band to remind you that the pairing fails, and the Mi Fitness APP will prompt that the pairing fails, and then prompts you to turn on Bluetooth to re-scan. After reopening the Bluetooth on the Android phone, the band will connect to the Mi Fitness APP successfully;
(3). If the phone turns off or reboots when pairing, there will be a prompt on the band to remind you that the pairing fails. Please turn on the phone and connect the band and the phone again.
8. Other reasons why the band cannot be connected.
(1). In a disconnected state, unpair the band on the APP and it is not restored to its factory settings. It needs to be restored to its factory settings before the next binding, otherwise it will not be able to pair with a new phone;
(2). After the iOS phone is connected to the device and the device is unilaterally restored to the factory, the Bluetooth on the phone will try to reconnect the device, and there is a probability that the new phone will not be able to search for the device (The iOS phone will remain disconnected from the device, and during the connection period, the new phone will not be able to search. During the disconnection period, the new phone is just in scanning mode and can be searched). You need to go to the Bluetooth on the phone, find the corresponding connected device, and ignore this device. At this time, use the new phone to search for the band;
(3). When an Android phone is connected to the band and the band is unilaterally restored to the factory, the Mi Fitness APP will connect back to the device and prompt you whether to delete or add the device. At this time, the new phone cannot search for the device. Tap [Delete] and then use your new phone to search for the band.
 

8. Q: Why does the phone prompt that the band is already linked to another account when trying to bind it?

A: If you see a prompt in the Mi Fitness APP that the band is already bound when searching for the device, it can be because the APP has detected others band rather than your own. During a successful binding, when the APP finds an uninitialized band, the band will vibrate and display a message “Accept the banding request?”
To resolve this issue, please refer to the following steps to troubleshoot:
1. If you are using the band for the first time, please check whether it is in pairing mode. In pairing mode, the band screen will display “Download the mobile app and bind the xiaomi band”;
2. During the binding process, check if the band vibrates and displays the message “Accept the banding request?” If no such prompt appears on your band, it is not your device that is being connected. Please check if other bands are in the area;
3. Once the band vibrates and displays the binding prompt, tap [√] to confirm the binding. After a successful binding, the band will display the band display home page.
 

9. Q: Does the Xiaomi Smart Band 9 Pro support proximity discovery and pairing?

A: The Xiaomi Smart Band 9 Pro supports proximity discovery and pairing. Only the MIUI system will pop up a window for device discovery. When a new band that hasn't been paired is brought close to the phone, the phone will display a pop-up with the device model, Bluetooth address and the device image.
To achieve this function, the following conditions need to be met:
1. On the phone, network, Bluetooth and Pair compatible devices need to be turned on for band searching to begin. The Pair compatible devices activation path is [Settings] >> [Bluetooth] >> [Additional settings] >> [Pair compatible devices];
2. The band should be in an unpaired state;
3. Distance between the band and phone is recommended to be within 1 meter.
 

10. Q: Does the phone’s Bluetooth need to be turned on all the time when using the Xiaomi Smart Band 9 Pro?

A: You can refer to the following steps for Bluetooth usage:
1. Steps, sleep, heart rate monitoring, stress or blood oxygen monitoring, vitality scores, breathing training and women's health management can record data independently without the need for a constant Bluetooth connection. However, regular connection to the phone is necessary to sync health data. It is recommended to connect the phone during exercise to record the trajectory;
2. Functions such as stopwatch, alarm, focus, calendar, world clock, etc., do not require the Bluetooth to be constantly turned on;
3. Functions like incoming calls reminder, APP notification reminder, find phone, events reminder, weather, find device, control phone music playback, remote control phone photography, etc., require Bluetooth to be turned on to maintain communication with the band and phone.
Note:
1. For better usage of the band, it is recommended to keep the Mi Fitness APP running in the background. To avoid memory cleaning and interference from some management software on the Android system, please follow the instructions on the APP: [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [Background permissions] >> set up as required on the page;
2. The iOS cannot perform background protection for APPs. When the APP is removed in the background, the Bluetooth connection will not be disconnected and message notifications can be used normally. However, other sync data APPs such as weather, health data sync, events, etc. will require reopening the Mi Fitness APP;
3. Enabling low power mode on the iOS will result in decreased Bluetooth connection stability and potential disconnection issues.
 

11. Q: Which features are affected after disconnecting the Xiaomi Smart Band 9 Pro from the phone?

A: If you disconnect the Xiaomi Smart Band 9 Pro, the following features will be affected:
1. You cannot update the firmware on the Mi Fitness APP;
2. The band cannot update weather information, etc.;
3. The generated workout data cannot be synchronized to the phone in the first time, and the band will lose the information after restoring to the factory;
4. You cannot receive notification reminders from your phone, and the band cannot find the phone.
 

12. Q: Why does the Xiaomi Smart Band 9 Pro unsynchronized data when in a prolonged disconnected state with an iOS phone?

A: When APPs run in the background for an extended period, they will be removed, causing the device to disconnect from the Mi Fitness APP and preventing data synchronization. To sync data, you need to enter the Mi Fitness APP for automatic reconnection and data synchronization. After the APP is removed in the background, reopening it will automatically reconnect the Xiaomi Smart Band 9 Pro for normal synchronization.
The occurrence of being removed in the background is primarily due to the APP using up the RAM. To free up sufficient resources for newly opened APPs, the system needs to terminate some background-running APPs to free up RAM. The frequency of being removed in the background varies depending on the device model and iOS software version. For example, on an iPhone 12 with 4GB of RAM, running 4 APPs will lead to being removed in the background on iOS 16.3.1. However, on the iOS 16.4 official version, running 5-6 APPs does not lead to being removed in the background. This varies depending on specific APPs, such as the camera APP which consumes relatively more memory.
To reduce the frequency of being removed in the background during normal usage, consider the following two points:
1. Ensure sufficient battery power to avoid overheating of the phone and disable low power mode. Insufficient battery power, severe overheating or running the phone in low power mode will significantly increase the frequency of background APP termination;
2. Open [Settings] >> [General] >> [Background App Refresh] on your phone and enable this feature.
To determine whether the APP has been removed in the background by the system, please refer to the following operation:
1. If the Mi Fitness APP has been removed in the background, reopening it will follow these two steps: first, display the APP launch page, then display the APP's homepage;
2. If the Mi Fitness APP has not been removed in the background, reopening the APP will resume the previous operation before exiting.
 

13. Q: Why can't the current phone reconnect and why is the Mi Fitness APP not showing the Xiaomi Smart Band 9 Pro when multiple phones are logged into the same Xiaomi Account?

A: Here are several reasons for this issue:
1. The current phone cannot reconnect because the old phone has unbound the Xiaomi Smart Band 9 Pro and the new phone has not synchronized the account. Therefore it cannot reconnect to this device;
2. Check what the band is displaying. If it's on the QR code screen or language selection screen, unbind the device from the Mi Fitness APP on your phone and then re-scan to pair;
3. Make sure the Bluetooth icon on the band is constantly on. If it is, use the Find my phone feature to check if it's connected to the current phone. If not, unbind the device from the APP and then rebind it with the current phone;
4. If the device is not shown on the old phone's Mi Fitness APP device page, it means the old phone has unbound the device. After logging in with the same account on the new phone and syncing, the band will not be displayed. If the band is on the QR code screen or language selection screen, re-scan to pair;
5. When connecting the band to two phones using the same Xiaomi Account, after resetting the band, pair it again with the new phone and turn off Bluetooth on the old phone. If the new phone still cannot reconnect, this could be because the new phone hasn't automatically retrieved the updated login and pairing information.
To avoid this issue, here are some suggestions as follows:
1. Try to avoid logging in with the same account on multiple phones;
2. If there is already a situation where you cannot connect back, turn off Bluetooth on other devices logged in with the same account and then try again;
3. Ensure a stable network connection and restart the APP after removing it to trigger the re-delivery of login and pairing information from the cloud, ensuring the band can reconnect.
 

14. Q: Why does the Xiaomi Smart Band 9 Pro show disconnected when connecting to a device?

A: It is because the Mi Fitness APP was removed in the background. Please check if you have enabled all background running permissions for the APP.
Here are two ways to set the permissions:
1. After the device and Mi Fitness APP are first connected, tap the [Settings] to set the permissions;
2. Open the [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [Background permissions] to set the permissions. Check whether the permissions of [Turn off Battery saver], [Select “No restrictions” in Background settings], [Allow app autostart] and [Lock the app in background] are all enabled.
 

15. Q: Why can't the Xiaomi Smart Band 9 Pro be found when pairing with a new phone after it has been reset to factory settings?

A: To resolve this issue, please troubleshoot as follows: 
1. When the Xiaomi Smart Band 9 Pro is connected to an iOS phone and it is reset to factory settings, the iOS phone's Bluetooth will attempt to reconnect to it. This can result in the new phone being unable to find the band because the iOS phone and the band will keep connecting and disconnecting. During the connection period, the new phone cannot search for the band. If the new phone is in scanning mode when in the disconnection period, it will find the band. To resolve this, go to the iOS phone's Bluetooth settings, find the previously connected band and tap [Forget This Device]. Then, use the new phone to search and pair with the band;
2. When the band is connected to an Android phone and it is reset to factory settings, the Mi Fitness APP will reconnect to the band and prompt you holder to either [Remove] or [Add]. Select [Remove] and then use the new phone to search and connect or select [Add] and then you can directly reconnect.
 

16. Q: Why does the iOS phone fail to connect the Xiaomi Smart Band 9 Pro to the Mi Fitness APP?

A: The connection can be interrupted due to reasons such as being out of range, Bluetooth not being enabled on the phone, or the Xiaomi Smart Band 9 Pro being ignored in Bluetooth settings.
Please check if the Xiaomi Smart Band 9 Pro is listed under the devices connected to the system’s Bluetooth. If it is, tap it, forget the device, and then attempt to reconnect.
Here are some troubleshooting steps:
1. If there is a disconnection due to being out of range, or if the device is restarted and the Mi Fitness APP shows connecting but fails to connect within 5 seconds, please try manually tapping to reconnect or remove the APP and reopen it;
2. It is recommended to turn the Bluetooth off and on again in your phone's settings and then re-entering the APP to see if the connection can be successfully established;
3. When the Xiaomi Smart Band 9 Pro is connected to an iOS phone and it is reset to factory settings, the iOS phone's Bluetooth will attempt to reconnect to it. This can result in the new phone being unable to find the band because the iOS phone and the band will keep connecting and disconnecting. During the connection period, the new phone cannot search for the band. If the new phone is in scanning mode when in the disconnection period, it will find the band. To resolve this, go to the iOS phone's Bluetooth settings, find the previously connected band and tap [Forget This Device]. Then, use the new phone to search and pair with the band.
 

17. Q: Why the Xiaomi Smart Band 9 Pro cannot be found during search when trying to rebind after unbinding?

A: Manually toggle the Bluetooth switch on the phone's system settings and restart both the Xiaomi Smart Band 9 Pro and the phone.
 

18. Q: Does the Xiaomi Smart Band 9 Pro need to be reset to factory settings when reconnecting it after switching to a new phone?

A: If your Xiaomi Smart Band 9 Pro is connected to the same Xiaomi Account, a factory reset is not required. However, if it's connected to a different Xiaomi Account, a factory reset will be necessary.

Band display related
1. Q: How to change the band display of the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro comes with 10 pre-installed band displays. Also, you can download more than 100 market band displays in the Mi Fitness APP. The style of the band display can be changed on the band.
Please refer to the following methods to change the band display on the Xiaomi Smart Band 9 Pro:
1. Enter the main interface of the band >> go to [Settings] >> [Band displays] >> swipe left and right to select your favorite band display >> tap the screen to confirm and change the band display;
2. Press and hold on the main interface to enter preview mode. Swipe left and right to select your favorite preview image of the band display. Tap the preview image to confirm and apply the selected band display.
Note:
You can turn on or off the settings of pressing and holding on action by entering the main interface of the band >> swiping right and going to [Settings] >> [Preferences] >> [Press and hold screen]. When turned on, press and hold the screen for 0.7s to edit the band display.
Please refer to the following steps to change the band display on the Mi Fitness APP:
Go to [Mi Fitness] APP >> [Device] >> [Manage band displays] >> select your favorite band display >> download and apply it.

2. Q: How many band displays can the Xiaomi Smart Band 9 Pro install at most?
A: The Xiaomi Smart Band 9 Pro comes with 10 pre-installed band displays and reserves around 15MB of storage for additional band displays. The custom photos of the band display can also be stored in this storage space. Since each band display occupies different amounts of space, the total number of installable band displays can vary. Including the pre-installed band displays, up to 30 band displays can be stored on the device: a maximum of 20 additional band displays and 10 pre-installed ones.
The capacity of a regular band display is approximately 0.5MB, while more complex band displays require more storage space. Please refer to actual usage for specific storage requirements.

3. Q: How many band displays does the Xiaomi Smart Band 9 Pro support?
A: The Xiaomi Smart Band 9 Pro supports over 100 market band displays, with multiple categories, colors, and styles to better match your outfit.

4. Q: Does the Xiaomi Smart Band 9 Pro support a custom background of the band display?
A: The Xiaomi Smart Band 9 Pro supports a custom background of the band display. This function needs to be implemented through a [Custom] band display and needs to be set up on the Mi Fitness APP.
For your reference, please check the following steps:
Go to [Mi Fitness] APP >> [Device] >> [Manage band displays] >> [Custom] >> select the band display style >> add the custom image >> tap [Apply] >> tap [Edit] and follow the instructions to complete the band display configuration.
Note:
After the screen turns off, tap the screen to wake it up and switch between multiple images.

5. Q: Does the Xiaomi Smart Band 9 Pro support the Always-on display function, and how to enable it?
A: The Xiaomi Smart Band 9 Pro supports the Always-on display function.
For your reference, please check the following steps:
Enter the main interface of the band >> go to [Settings] >> [Display] >> [Always-on display] >> choose to [Off], [Smart] or [Scheduled]. In the [Scheduled] option, you can set to all-day start (start time = end time).
Note:
1. After turning on this function, the power consumption of the band will increase significantly;
2. After turning on this function, the band will continue to display the sport status while in workout mode and will not close the screen;
3. You can also select a style for the Always-on display from [Settings] >> [Display] >> select the default Always-on display style. If the chosen band display does not have its own Always-on display, the system's default always-on display will be used.

6. Q: Can the function on the band display of the Xiaomi Smart Band 9 Pro be customized?
A: The function on the band display can be customized (only some band displays support customization). The band display with the settings icon supports customization. You can adjust the band display according to your preferences. Due to the diversity of band displays, the content displayed on each band display will vary.
There are two methods to customize the function of the band display:
1. Press and hold the main interface on the Xiaomi Smart Band 9 Pro >> select a band display with the settings icon >> tap the settings icon >> select the function icon that needs to be changed >> select the function option that you wish to change to;
2. Enter the main interface of the band >> go to [Settings] >> [Band displays] >> select a band display with the settings icon >> tap the settings icon >> select the function icon that needs to be changed >> select the function option that you wish to change to.

7. Q: How to turn off the settings of pressing and holding for editing the band display on the Xiaomi Smart Band 9 Pro?
A: You can go to the [Settings] APP on your Xiaomi Smart Band 9 Pro >> [Preferences] >> [Press and hold screen] >> turn off this option.

8. Q: How to switch photos on the custom band display of the Xiaomi Smart Band 9 Pro?
A: For your reference, please check the following methods:
1. Hold and press the main interface of the Xiaomi Smart Band 9 Pro to switch photos;
2. After the screen turns off, tap the screen to wake it up and switch between multiple images.

9. Q: Is there a prompt on the Xiaomi Smart Band 9 Pro when installing a band display?
A: The Xiaomi Smart Band 9 Pro supports downloading the band display in the background. After confirming to download the band display on the APP, you can view the installation progress on the APP. After transmission and installation, the band display on the band will automatically update to the selected one.

10. Q: Do the widgets (such as weather) on the Xiaomi Smart Band 9 Pro band display support navigation?
A: Tapping the widgets icon will navigate to the corresponding APP. Actual support depends on the specific band display in use.

11. Q: Why does the AOD maximum brightness dim when using the Xiaomi Smart Band 9 Pro?
A: When the Xiaomi Smart Band 9 Pro has the Raise to wake feature turned off and the Always-on display (AOD) function enabled, you can notice that the AOD maximum brightness dims after covering to sleep and shining a flashlight or strong light on it, especially when the screen brightness exceeds the 60nit limit. This happens because, to save power, the AOD brightness is adjusted to a standard 60nit. Due to the slight dimming in earlier versions, this issue will be optimized in a future OTA update. Please continue using the device as normal and wait for the upcoming OTA version.
 

Message reminder related

1. Q: How to set up APP notifications on the Xiaomi Smart Band 9 Pro?

A: The Xiaomi Smart Band 9 Pro supports APP notifications. To receive notifications from APPs on your phone, such as messages, you need to enable APP notifications in the Mi Fitness APP.
To set this function, you need to go to the [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [App notifications] >> enable [App notifications]. In this interface, you can set the types of notifications and the APPs that support notifications according to your preferences.
Note:
To enable notifications for an application in the Mi Fitness APP, you must also enable notification permissions for this application on your phone.
 

2. Q: Does the Xiaomi Smart Band 9 Pro support the Wake screen function?

A: Support. After enabling this function, the band will automatically light up the screen when it receives notifications from the APP on your phone. If this function is disabled, the band will not light up but only vibrate when receiving APP notifications, which can be helpful in improving battery life.
The setting path on the Mi Fitness APP:
Open the [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [App notifications] >> enable [App notifications] >> [Wake screen].
The setting path on the Xiaomi Smart Band 9 Pro:
Enter the main interface of the band >> go to [Settings] >> [Notifications] >> [Wake screen] to enable it.
 

3. Q: How to view the APP notifications on the Xiaomi Smart Band 9 Pro?

A: When the Xiaomi Smart Band 9 Pro receives a notification, it will vibrate to alert you and will automatically display the content of the notification. If the notification is not viewed immediately after it is received, you can access the notification center by sliding down on the main interface. When you enter the notification center, the first thing you see is the latest notifications. Scroll down in the notification center and you can view the history of notifications. If the content of the notification exceeds one screen, you can continue to swipe down to view it.
The band can save up to 10 recent notifications. After 10 notifications, the earliest notification will be automatically deleted for each new notification received.
Please check the following methods to delete or empty the notifications:
1. Tap the notification list in the notification center to enter the notification details. Tap [Dismiss] to delete the notification;
2. In the notification list, swipe left to delete the notification;
3. In the notification center, scroll down to the top and tap [Clear all] to delete all the notifications;
4. Aggregated messages are displayed as "X notification" in the list. Aggregated messages can only be deleted by swiping left or entering the group of aggregated messages.
 

4. Q: How to open the message on the phone by tapping the notification details on the Xiaomi Smart Band 9 Pro?

A: This function can quickly open the phone’s message interface by tapping the notification details on the Xiaomi Smart Band 9 Pro.
This function requires the following conditions:
1. Ensure the Mi Fitness APP is running in the background;
2. The phone does not lock the screen, and the phone does not enter another interface when the screen is locked;
3. The function cannot be realized on some phones;
4. The compatibility between the phone system and the application is important. The current function is trying to adapt to more models, please wait patiently.
 

5. Q: Why doesn’t the Xiaomi Smart Band 9 Pro take effect when tapping the notification details to open it on the phone?

A: If the phone does not respond after tapping the notification details on the Xiaomi Smart Band 9 Pro, it is due to the following reasons:
1. Check whether the Mi Fitness APP is running in the background of your phone. Please turn on the APP background protection;
2. Check if your phone is currently in lock screen status. If the phone is locked, the phone can not jump to the APP page;
3. Currently, the function is trying to adapt to more Android models. Please wait patiently;
4. This feature is not supported on iOS, Huawei, Honor, and Samsung phones.
 

6. Q: Why is the Dismiss option on the Xiaomi Smart Band 9 Pro only available for some notifications?

A: The Xiaomi Smart Band 9 Pro supports notification aggregation. The APP type is related to whether the notifications are aggregated or not. You can't delete the notifications that are aggregated or in the aggregated notifications. Tap the aggregated notification card to enter the aggregated notification list, and the [Clear all] option will be displayed at the bottom. You can tap [Clear all] to clear these aggregated notifications.
 

7. Q: Does the Xiaomi Smart Band 9 Pro support incoming call notifications?

A: The Xiaomi Smart Band 9 Pro supports incoming call notifications. When the band is connected to the phone, the band will vibrate to remind you and display the caller's number or name if there is an incoming call from the phone. You can tap the red phone icon on the band screen to reject the call or tap [Dismiss] to mute the call.
To enable this function, please check the following methods:
Open the [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [Incoming calls] >> [Vibration].
Note:
The caller ID name on the band will match that on your phone, while unknown callers will be displayed by their phone numbers.
 

8. Q: Does the Xiaomi Smart Band 9 Pro support quick SMS reply to calls?

A: The Xiaomi Smart Band 9 Pro supports quick SMS reply to incoming calls. However, this function is supported only by Android phones and it is not supported by iOS phones.
 

9. Q: Why can't the Xiaomi Smart Band 9 Pro receive incoming call notifications?

A: Please make sure the Mi Fitness APP has enough permissions, including the permission to get incoming calls and the permission to run in the background. Please make sure the Mi Fitness APP can push incoming calls to the Xiaomi Smart Band 9 Pro in the background. You can refer to the following path to set: [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [Incoming calls] >> [Vibration].
Please confirm whether the band is in the following modes:
1. Whether the Do Not Disturb mode is enabled;
2. Whether the Do Not Disturb synchronization is enabled and the Do Not Disturb mode is enabled on the phone;
3. Whether the sleep mode is enabled.
If any of these conditions apply, the band will not receive notifications for incoming calls.
 

10. Q: Why can't the Xiaomi Smart Band 9 Pro receive message notifications?

A: Please confirm whether the message notification in the APP is turned on, and whether the sync notification is turned on or the switch of the corresponding APP is turned on. If it is turned off, the Xiaomi Smart Band 9 Pro cannot receive the message.
Please confirm whether the Mi Fitness APP has sufficient permissions, including the permission to get notifications and the permission to run in the background, to ensure that the APP can push notifications to the band in the background.
Please check if the band is in any of the following modes:
1. Please confirm whether Notify only when worn is enabled and the band is not being worn. You can set this function in the following path: the [Mi Fitness] APP >> [Device] >> [Notifications and calls] >> [App notifications] >> [Notify only when worn];
2. Whether the Do Not Disturb mode is enabled;
2. Whether the Do Not Disturb synchronization is enabled and the Do Not Disturb mode is enabled on the phone;
3. Whether the sleep mode is enabled or is in the sleep status.
Any of the above states will not remind the band when the message is notified.
 

11. Q: Why does the missed call reminder still pop up on the Xiaomi Smart Band 9 Pro after rejecting an incoming call?

A: The Xiaomi Smart Band 9 Pro still pops up the missed call reminder after performing some operations such as hanging up on the phone, hanging up on the band, entering the interface of SMS reply failed, or ignoring the incoming call. The reason is that the missed call message is sent by the phone, and neither the band nor the Mi Fitness APP can control it.
 

12. Q: How many types of notification icons does the Xiaomi Smart Band 9 Pro support when connected to an iPhone?

A: When the Xiaomi Smart Band 9 Pro is connected to an iPhone, a default icon will appear the first time a notification is received. Once the app icon is pushed to the band, the corresponding app icon will then be displayed.
 

13. Q: Does the Xiaomi Smart Band 9 Pro display default icons when receiving notifications?

A: The notification icons of the Xiaomi Smart Band 9 Pro support dynamic caching of 20. If the 21st message is received with 20 icons cached, the band needs to delete the APP icon that hasn't received a message for the longest time and cache the new icon. At this time, if the band receives the message with the deleted icon again, it needs to cache the icon again. If there are more APPs on your phone and the messages are pushed regularly, the band messages will show the default icon on the global notification page, and the corresponding APP icon will be shown only after entering the notification center. You can choose to turn off the infrequently used messages.
 

14. Q: What is the notification number and word count supported by the Xiaomi Smart Band 9 Pro?

A: The Xiaomi Smart Band 9 Pro supports displaying up to 10 messages.
 

15. Q: How long can the Xiaomi Smart Band 9 Pro store data independently?

A: The Xiaomi Smart Band 9 Pro can store data independently. Some functions of daily activities can be used independently. Only the band needs to be connected to the phone when synchronizing data with the Mi Fitness APP. The band can store up to about 100 hours of recorded exercise data, display 20 exercise records, and store up to 7 days of vitality data and health data such as sleep, heart rate, blood oxygen, and stress. The band can only display the data of the day.
The data that has been synchronized to the APP will be automatically uploaded to the cloud storage. You can go to [Mi Fitness] APP >> [Profile] >> [App settings] >> [Sync with the cloud] >> enable [Sync with the cloud]. If you change to a new phone, you can use the previous Xiaomi Account on the new phone to bind with the band, and the previous data can be synchronized from the cloud to the new phone.
Note:
With the size of the exercise record, the number of saved entries will change. Please refer to the actual situation.
 

16. Q: Why doesn't the Xiaomi Smart Band 9 Pro receive incoming call notifications on an iOS phone?

A: To resolve this issue, please refer to the following steps:
1. On the [Mi Fitness] APP >> [App notifications] >> enable [App notifications] >> turn on the [Phone] APP’s permission;
2. You also need to enable the Mi Fitness APP notification switch in iOS [Settings] >> [Notifications].
 

Health related

1. Q: How to measure and view heart rate on the Xiaomi Smart Band 9 Pro?

A: On the Xiaomi Smart Band 9 Pro, if continuous monitoring is enabled, you can directly see heart rate data by tapping the heart rate icon. Once you enter the Heart rate APP, rest your arm flat, and you’ll see an animation during measurement. When complete, the heart rate reading will display.
On the Mi Fitness APP, you can go to [Health] >> [Heart rate] to access a comprehensive view. This includes a heart rate graph for the entire day, along with the highest, lowest, and resting heart rates, as well as alerts for excessively high or low heart rates.
Note:
Improper wear can affect heart rate signal accuracy. Light leakage from loose wear, arm movements, and minor shifts of the band on your skin can disrupt measurements. A band worn too tightly, raising the arm, or clenching a fist can also impact blood flow, potentially interfering with heart rate signals.
 

2. Q: What is the heart rate range of the Xiaomi Smart Band 9 Pro?

A: The heart rate interval refers to the range or level where the current heart rate is compared with the maximum heart rate. It reflects the load level of the heart. It is used to measure your exercise intensity. Exercise at the appropriate heart rate interval can help you enhance your heart and lung ability and improve your fitness level.
There are several states in the heart rate interval:
1. When the heart rate is between [50%, 60%] of the maximum heart rate: Warm-up zone;
2. When the heart rate is between (60%, 70%] of the maximum heart rate: Burning fat zone;
3. When the heart rate is between (70%, 80%] of the maximum heart rate: Aerobic zone;
4. When the heart rate is between (80%, 90%] of the maximum heart rate: Anaerobic zone;
5. When the heart rate is above 90% of the maximum heart rate: Limit zone;
6. When the heart rate is between (0, 50%] of the maximum heart rate: This range is not included in heart rate zone statistics.
 

3. Q: Does the Xiaomi Smart Band 9 Pro support continuous heart rate monitoring?

A: The Xiaomi Smart Band 9 Pro supports continuous monitoring. You can go to the application list on the band to navigate the Heart rate APP and tap to view the current day’s heart rate details. Scroll up and tap [Settings] to set the preference you want, such as [Continuous monitoring], [High HR alert], or [Low HR alert]. Additionally, you can set [Off], [Smart], [1 min], [10 mins], or [30 mins] in [Continuous monitoring]. If you enable [Smart], the band will adjust monitoring frequency based on your activity level.
On the Mi Fitness APP, you can go to [Device] >> [Fitness and health] >> [Heart rate] to set. The band will automatically measure and record your heart rate according to the specified interval. Different modes impact battery life differently.
With continuous monitoring enabled, heart rate is tracked continuously throughout the day, which can reduce battery life. You can choose a monitoring frequency of 1 minute, 10 minutes, 30 minutes, or enable smart monitoring. When smart monitoring is enabled, the band increases measurement frequency during periods of activity, capturing more frequent heart rate changes. In rest moments, it measures every 10 minutes for 25 seconds, while in high activity, it measures every minute for 25 seconds.
 

4. Q: Does the Xiaomi Smart Band 9 Pro support high or low HR alerts?

A: The Xiaomi Smart Band 9 Pro supports high or low HR alerts.
If your heart rate reaches the preset alert level while at rest (non-activity state) and remains elevated for 10 minutes, the band will vibrate to notify you. The high heart rate alert can be set between 100 and 150 beats per minute. This feature requires enabling continuous monitoring to be set to smart monitoring, or intervals of 1, 10, or 30 minutes.
To enable this mode, please refer to the following methods:
1. On the band, you can go to the heart rate APP in the application list and tap to view the current day’s heart rate details. Scroll down and tap [Settings] to set [High HR alert] or [Low HR alert];
2. On the Mi Fitness APP, you can go to [Device] >> [Fitness and health] >> [Heart rate] to set [High heart rate] or [Low heart rate].
 

5. Q: Does the Xiaomi Smart Band 9 Pro support sleep monitoring and what is the monitoring range?

A: The Xiaomi Smart Band 9 Pro supports sleep monitoring. For sleep periods lasting 3 hours or more, the band will display the average heart rate for that segment based on available data. For shorter naps under 3 hours, it only shows the sleep and wake times. Sleep periods under 20 minutes are not recorded.

6. Q: Why is the sleep data not accurate in the process of monitoring sleep and wake-up? 
A: The monitoring principle of sleep and wake-up is listed below:
The sleep algorithm determines whether you sleep or wake up by detecting changes in the ACC. When the ACC data changes little for a period of time, it can be considered that the activity is small, and the algorithm will determine that you sleep. When the ACC data changes for a period of time, it can be considered that the activity consumes more power, and the algorithm will determine that you wake up. In scenes such as playing with your phone and watching movies, since the changes in ACC in this scene are relatively slight, sleeping will be detected wrongly. If you enable [Advanced monitoring] and [Breathing rate], the data of the PPG sensor will be used, and the algorithm will analyze the sleep state through the ACC and PPG data to obtain the sleep stage results and sleep data.
The reasons for inaccurate data of sleep and wake-ups are listed below:
1. If the band itself does not record sleep or the detection time is less than the actual sleep time, your wrist movements are more during sleep, and the sensor determines that you are not sleeping, resulting in no record or a shorter recorded sleep time;
2. If the band itself records more sleep than the actual sleep time, your wrist movements are less during non-sleep time and you are in a very quiet state (playing with your phone before going to bed or sitting and watching a movie, etc. will be judged as falling asleep), causing the sensor to detect it as a sleeping state;
3. Please check whether you are wearing a double-loop genuine leather black and white strap. When using this strap, it is easy to cause the back shell of the band to not directly contact the skin, which will affect the wearing detection and cause false detection of sleep.
Note:
1. The algorithm continues to optimize possible sleep missed detection and false detection scenarios;
2. For quiet scenes when not sleeping, the detection accuracy will be further improved with the promotion of joint detection of multiple sensors and auxiliary equipment.

7. Q: Does the Xiaomi Smart Band 9 Pro support monitoring breathing rate?
A: Support. When you enable [Breathing rate], the band will consume more power. Please follow your requirements to enable or disable.
You can go to the [Mi Fitness] APP >> [Sleep] >> the three-dot icon >> [Settings] >> [Breathing rate].
You can also go to [Sleep] on the band >> [Settings] >> [Breathing rate].

8. Q: Why are there no monitoring records or scores after breathing rate is enabled in the Mi Fitness APP? 
A: Please confirm whether it is enabled on the APP. You can go to the [Mi Fitness] APP >> [Sleep] >> the three-dot icon >> [Settings] >> [Breathing rate].
Here are more details about the issue:
1. If the sleep time is too short, the effective monitoring time will not make the sleep breathing score or monitoring data be displayed (the night sleep time is more than 3 hours);
2. Improper wearing will cause the sleep breathing score to be unable to be monitored. It is recommended not to wear it too loosely, and the band should be one finger away from the wrist bone;
3. If the problem is not caused by the details above, check whether the APP and firmware versions are the latest. It is recommended that you restart the band or unbind the band and try to bind it again.

9. Q: Does the Xiaomi Smart Band 9 Pro supports blood oxygen monitoring and all-day tracking? 
A: Support. After waking up the band, you can manually measure the blood oxygen in the respective APP. The band will show the result after the measurement.
The Xiaomi Smart Band 9 Pro supports all-day tracking. After enabling it, when the band detects the inactive status, it will measure the blood oxygen automatically and consume more power.
You can go to the [SpO2] on the band >> [Settings] >> [All-day tracking].

10. Q: How long does the Xiaomi Smart Band 9 Pro take to singly measure the blood oxygen?
A: About 15 to 60 seconds. Several factors will influence the measuring time, such as wearing status, skin characteristics and environment. It is recommended that the back of the band fit snugly on the wrist.

11. Q: What changes does the sensor at the bottom of the Xiaomi Smart Band 9 Pro have when measuring the blood oxygen?
A: The red light and infrared light will be turned on. If the green light is blinking, the heart rate is being measured.

12. Q: Can the blood oxygen be displayed on the band display of the Xiaomi Smart Band 9 Pro?
A: Support. Some of the band displays support displaying oxygen blood. You need to manually switch the band displays, however, not all of the band displays can display blood oxygen. You can download the band display in the Mi Fitness APP.

13. Q: Does the Xiaomi Smart Band 9 Pro support blood oxygen alert when the data is abnormal?
A: The Xiaomi Smart Band 9 Pro supports blood oxygen alerts in the options of 80%, 85%, 90% and Off. The measured values are for reference only and are not intended for medical reference or diagnosis. If you feel any discomfort, please consult a medical institution.

14. Q: Why are the measured values of blood oxygen too low? 
A: If the measured values of blood oxygen are too low, please refer to the following details:
1. Inaccurate wearing position: Since there are fewer blood vessels in the wrist, the blood oxygen value is not easy to measure. Please wear the band to a distance of one finger from the wrist bone (ulnar protrusion);
2. The band is worn too loose. please wear the band tighter, with a slight sense of tightness, and the band will not move when shaking the wrist;
3. Stretch your forearm and open your elbow joint to avoid squeezing the blood vessels, which will cause blood to flow poorly and make the measurement value inaccurate;
4. Put your arm on a stable place such as a desktop for measurement, with the band screen facing up, to avoid shaking and unstable signals;
5. It is recommended that you move the band wearing position, ensure that the back of the band fits the wrist and keep it still before measuring again;
6. The latest version has been optimized accordingly, please upgrade to the latest version for further experience.

15. Q: Does the Xiaomi Smart Band 9 Pro support reminding to stand up? 
A: Support. After [Remind to stand up] is enabled, when the band detects inactivity for 50 minutes in each natural hour, it will vibrate and remind you to stand up at the 50th minute. If standing and walking are detected within 10 minutes after the reminder, you will be reminded of standing finished.
You can go to the [Mi Fitness] APP >> [Standing] >> the three-dot icon >> [Settings] >> [Remind to stand up] >> configure the relevant settings.

16. Q: Why does the Xiaomi Smart Band 9 Pro remind to stand up in the standing status? 
A: The purpose of reminding to stand up is to get you moving. The band needs to detect wrist movement and step count to determine whether the standing activity behavior has been achieved. Therefore, if you have been standing still or moving slightly, you will receive a standing reminder. At the same time, we are also constantly optimizing the standing determination algorithm to gradually improve your experience.

17. Q: Why does the Xiaomi Smart Band 9 Pro remind to stand up when the movement just happened? 
A: The determination of standing reminder requires certain conditions. If you just start to move and suddenly receive a standing reminder from the band, it is because you are in an active state but have not reached the condition of determining the standing. At this time, you can continue to move and ignore the standing reminder issued by the band. If this phenomenon occurs frequently, you can submit relevant feedback. The algorithm is constantly being improved to improve your experience.

18. Q: How to check the steps, calories, standing times and moving on the Xiaomi Smart Band 9 Pro? 
A: To check the relevant data, please refer to the following details:
1. Check it on the band: You can swipe on the band, tap [Stats] and check the relevant data of [Steps], [Calories], [Moving]/[Standing];
2. Check it on the APP: After the band is connected to the APP and the data synchronization, you can check the relevant data on the [Health] page on the Mi Fitness APP.
Note:
1. The data on the APP comes from both the phone and the band, and the displayed data is integrated. If the number of steps recorded by the phone is more than that of the band in the recent period (about 30 minutes), there will be a difference between the data on both ends. You can try to synchronize again after a while;
2. The Xiaomi Smart Band 9 Pro will sync the data every one hour. The frequency of synchronization between the band and the phone is different, so the data will be different.

19. Q: Does the Xiaomi Smart Band 9 Pro support connecting to body fat scale?
A: Not support.

20. Q: Why does the Xiaomi Smart Band 9 Pro not have heart rate records? 
A: If the Xiaomi Smart Band 9 Pro does not have heart rate records, please refer to the following details:
1. First check whether the green light flashes when the back of the band touches the skin. If the green light flashes, it means that the heart rate monitoring function of the band is enabled normally. If there is no green light flashing, please verify whether the heart rate monitoring is enabled;
2. Please wear it accurately. The band can not be worn too loose. Adjust the wearing and then re-enter the page of heart rate function of the band on the APP to check;
3. Excessively dry skin and skin scars will affect heart rate measurement. Low winter temperatures will also affect heart rate measurement;
4. If the problem is not caused by the details above, you can restart the band and change the arm to wear to try again.

Sports Related
1. Q: What sports modes does the Xiaomi Smart Band 9 Pro support? 
A: The Xiaomi Smart Band 9 Pro supports 158 sports modes, and the information chart is listed below:
CategorySport modeType
Defaulted displayOutdoor runningProfessional sport
Trail runProfessional sport
FreestyleExtended sport
TrekkingProfessional sport
Outdoor cyclingProfessional sport
Indoor runningProfessional sport
Jump ropeProfessional sport
Pool swimmingProfessional sport
Water activitiesPool swimmingProfessional sport
Open waterProfessional sport
SailingExtended sport
PaddleboardingExtended sport
Water poloExtended sport
Other water sportsExtended sport
Water skiingExtended sport
KayakingExtended sport
RaftingExtended sport
RowingExtended sport
PowerboatingExtended sport
FinswimmingExtended sport
DivingExtended sport
Artistic swimmingExtended sport
SnorkelingExtended sport
KitesurfingExtended sport
FlowridingExtended sport
Dragon boatExtended sport
Outdoor activitiesOutdoor runningProfessional sport
Trail runProfessional sport
TrekkingProfessional sport
Outdoor cyclingProfessional sport
HikingProfessional sport
Cross-country runningProfessional sport
TriathlonProfessional sport
Rock climbingExtended sport
SkateboardingExtended sport
Roller skatingExtended sport
ParkourExtended sport
ATVExtended sport
ParaglidingExtended sport
BMXExtended sport
Race walkExtended sport
TrainingFreestyleExtended sport
Indoor runningProfessional sport
Jump ropeProfessional sport
HIITExtended sport
YogaExtended sport
Indoor cyclingExtended sport
EllipticalProfessional sport
RowerProfessional sport
Stair climberExtended sport
StepperExtended sport
SpinningExtended sport
Core trainingExtended sport
FlexibilityExtended sport
PilatesExtended sport
GymnasticsExtended sport
StretchingExtended sport
StrengthExtended sport
Cross trainingExtended sport
Stair climbingExtended sport
AerobicsExtended sport
Physical trainingExtended sport
Wall ballExtended sport
DumbbellExtended sport
BarbellExtended sport
WeightliftingExtended sport
DeadliftExtended sport
BurpeeExtended sport
Sit-upsExtended sport
Functional trainingExtended sport
Upper bodyExtended sport
Lower bodyExtended sport
AbsExtended sport
BackExtended sport
Air walkerExtended sport
Horizontal barExtended sport
Parallel barExtended sport
StepperExtended sport
Mass gymnasticsExtended sport
Cardio combatExtended sport
Battle ropeExtended sport
Aerobic comboExtended sport
Indoor walkingExtended sport
Indoor fitnessExtended sport
DanceSquare danceExtended sport
Belly danceExtended sport
BalletExtended sport
Street danceExtended sport
ZumbaExtended sport
Folk danceExtended sport
Jazz danceExtended sport
Lating danceExtended sport
Hip hopExtended sport
Pole danceExtended sport
BreakingExtended sport
Ballroom danceExtended sport
Modern danceExtended sport
DanceExtended sport



Combating activities		BoxingExtended sport
WrestlingExtended sport
Martial artsExtended sport
Tai chiExtended sport
Muay thaiExtended sport
JudoExtended sport
TaekwondoExtended sport
KarateExtended sport
KickboxingExtended sport
KendoExtended sport
FencingExtended sport
JujitsuExtended sport
Ball sportsTennisExtended sport
BasketballExtended sport
GolfExtended sport
SoccerExtended sport
VolleyballExtended sport
BaseballExtended sport
SoftballExtended sport
American ballExtended sport
HockeyExtended sport
Table tennisExtended sport
BadmintonExtended sport
CricketExtended sport
HandballExtended sport
BowlingExtended sport
SquashExtended sport
BilliardsExtended sport
ShuttlecockExtended sport
Beach soccerExtended sport
Beach VolleyballExtended sport
Sepak takrawExtended sport
FutsalExtended sport
Hacky sackExtended sport
BocceExtended sport
Jai alaiExtended sport
GateballExtended sport
DodgeballExtended sport
Winter sportsIce skatingExtended sport
Indoor ice skatingExtended sport
CurlingExtended sport
Other winter sportsExtended sport
SnowmobileExtended sport
Ice hockeyExtended sport
BobsleighExtended sport
SleddingExtended sport
Recreation sportsArcheryExtended sport
DartsExtended sport
HorseExtended sport
Tug of warExtended sport
Hula hoopExtended sport
Kite flyingExtended sport
FishingExtended sport
FrisbeeExtended sport
ShuttlecockExtended sport
SwingingExtended sport
Somatosensory gameExtended sport
Table footballExtended sport
ShuffleboardExtended sport
EsportsExtended sport
Card/board gameChessExtended sport
CheckersExtended sport
WeiqiExtended sport
BridgeExtended sport
Board gameExtended sport
OtherEquestrianExtended sport
AthleticsExtended sport
Auto racingExtended sport

2. Q: How to use the running courses of the Xiaomi Smart Band 9 Pro? 
A: The running courses of the Xiaomi Smart Band 9 Pro have 10 types. You can select one from the options and start the exercise according to the course introduction.
10 types of running courses include: Basic run/walk, Advanced run/walk, Basic jog, Fat burn run (Basic), Far burn run (Advanced), MIIT run, Endurance run (Basic), Endurance run (Advanced), Interval run (Basic) and Interval run (Advanced).

3. Q: Does the Xiaomi Smart Band 9 Pro support pushing notification during workout? 
A: Support.

4. Q: What to do if the Xiaomi Smart Band 9 Pro wrongly detect or does not detect the workout after enabling auto detect? 
A: If your band wrongly detect or does not detect the workout, please refer to the following details:
1. The Xiaomi Smart Band 9 Pro supports the function of automatically detecting workout. You need to enable [Auto detect] in [Settings] on the band. Supported workout types include running, walking, cycling, rowing, elliptical and rope jumping. During actual workout, the accuracy and sensitivity of the motion detection function vary from person to person and are related to the posture and proficiency of the workout. Short-term workout or frequent changes in posture will not trigger the automatic detection function. Some life scenarios, such as driving a car, taking a bus, and special activities in life that are similar to workouts, will make the band wrongly detect;
2. If the workout is not detected, the duration of the workout is not sufficient or the workout gesture is not standard.

5. Q: Why does the Xiaomi Smart Band 9 Pro wrongly display the information of outdoor cycling? 
A: The wrist position in some scenarios, like brushing teeth, pushing a stroller or driving on bumpy roads, is highly similar to cycling. If the position lasts for over 3 minutes, cycling will be wrongly detected by the band. The algorithm will be constantly optimized to bring you a better experience.

6. Q: How to adjust the order of the workout mode of the Xiaomi Smart Band 9 Pro? 
A: The order of the workout mode supports adjusting automatically. Adjusted according to the number of times the you use it, the workout modes shown above are the frequently used ones.

7. Q: How to keep the screen on during workouts on the Xiaomi Smart Band 9 Pro? 
A: You can go to [Workout] >> select the workout mode >> settings icon >> [Keep screen on] on your band.

8. Q: What professional sports data does the Xiaomi Smart Band 9 Pro support checking? 
A: The Xiaomi Smart Band 9 Pro supports checking VO2, training load, recovery time and aerobic and anaerobic training effect.

9. Q: What data does the Xiaomi Smart Band 9 Pro support checking during workouts? 
A: You can check different data of main workout modes on the band.
The supported data checked on the band is listed below:
1. Outdoor running: Time, distance, heart rate, pace, calorie, cadence, average pace and steps;
2. Trail run: Time, distance, heart rate, pace, calorie, average pace and steps;
3. Freestyle: Time, calorie, heart rate;
4. Trekking: Time, distance, heart rate, speed, calorie, cadence, average pace and steps;
5. Outdoor cycling: Time, distance, heart rate, speed, calorie, average pace;
6. Indoor running: Time, distance, heart rate, pace, calorie, cadence, steps;
7. Jump rope: Set, time in this set, jumps in this set, calorie, JPM, heart rate, total time, total jumps and calorie;
8. Pool swimming: Time, distance, lengths and calorie;
9. Extended workouts: Time, calorie, heart rare;
10. Hiking, cross-country running, trekking: Time, calorie, heart rate, steps, average speed.

10. Q: Why is there a great deviation of outdoor workouts and no trajectory after the workout ends?
A: You need to keep the Bluetooth connected during the outdoor workouts.
1. For Android phones: You need to configure the location permission of the Mi Fitness APP as the status of being allowed or allowed when using the APP, and enable the configuration of no limitation in the background in the device page of the APP, otherwise, there will be no movement trajectory and the distance will be inaccurate after the workout ends. If you configure the location permission as allowed when using the APP or the Mi Fitness APP is running in the background, there will be a large error in outdoor workout distance or there will be no trajectory after the workout ends;
2. For iOS phones: You need to configure the location permission of the Mi Fitness APP as being allowed, and refresh the Mi Fitness APP in the settings on your phone before the outdoor workout with the band, otherwise, there will be a large error in outdoor workout distance or there will be no trajectory after the workout ends.

11. Q: Why is there no workout data on the Xiaomi Smart Band 9 Pro? 
A: If there is no workout data on the Xiaomi Smart Band 9 Pro, please refer to the following details:
1. Please make sure that the Xiaomi Smart Band 9 Pro has sufficient power. During exercise, if the band is turned off or restarted, no workout data will be generated;
2. If outdoor workouts are enabled on the Mi Fitness APP, please ensure that the APP runs in the background and remains connected to the band. If the APP is disconnected from the band or the APP is removed from the background, it will cause the band to be forcibly exited and unable to generate motion data;
3. Outdoor workouts need mobile GPS to record trajectories and distance. Therefore, when engaging in outdoor activities, it is necessary to enable GPS and APP location permissions on the phone.
(1). For iOS phones: You need to enable the location permission of the Mi Fitness APP in the privacy settings page on your phone  (When the APP location permission is set to while using the APP, there will be situations where the track and location are lost);
(2). For Android phones: You need to enable the location permission of the Mi Fitness APP in the APP settings page on your phone.

12. Q: Why can the record not be checked on the Xiaomi Smart Band 9 Pro after the workout initiated on the APP ends?
A: The workout initiated by the Mi Fitness APP will not synchronize the motion report to the band, and the motion record can only be viewed on the band by initiating the motion from the band. So if you need to check your exercise records on the band, please initiate the exercise from the band.

13. Q: Why is the data on the Xiaomi Smart Band 9 Pro and the Mi Fitness APP different? 
A: If the data on the band and the APP is different, please refer to the following details:
1. If the difference is small, it is because the data on the band is synchronized every minute, and the automatic synchronization interval with the phone is 30 minutes. Please manually tap the synchronization icon and check again;
2. If the difference is significant, it is because the data source of the APP comes from other devices, and the data of the band only comes from the various data recorded by the band itself.

14. Q: Does the Xiaomi Smart Band 9 Pro support identify swimming styles and what swimming styles can it identify?
A: Support. The Xiaomi Smart Band 9 Pro supports identifying breaststroke, freestyle, butterfly and backstroke.

System Settings
1. Q: What language does the Xiaomi Smart Band 9 Pro support?
A: The Xiaomi Smart Band 9 Pro supports 32 languages, which will be changed with the phone’s system.

2. Q: What functions does the Xiaomi Smart Band 9 Pro have in settings?
A: The Xiaomi Smart Band 9 Pro has many functions in settings, including band displays, notifications, vibration, display, DND settings, preferences, gesture shortcut, APP layout, Auto detect, PIN, battery, system and About.

3. Q: Does the Xiaomi Smart Band 9 Pro support widgets and how to edit it?
A: Support. If you need to edit the widgets, please go to the [Mi Fitness] APP >> [Device] >> [System] >> [Widgets]. Please update the Mi Fitness APP to the latest version.

4. Q: How to configure the widgets of the Xiaomi Smart Band 9 Pro?
A: Please go to the [Mi Fitness] APP >> [Device] >> [System] >> [Widgets] >> drag to adjust the order of widgets/drag to the bottom to delete the widget/add the widget.

5. Q: Why can the widgets of the Xiaomi Smart Band 9 Pro not be tapped or swiped left or right? 
A: The widgets display main data of the respective APP, which is supported to swipe left or right to enter the APP, but not supported to swipe up or down. You will go to the respective APP after tapping the widget (supporting swiping up or down and swiping right to go back). You can swipe right to go back to the widget and swipe right or right to switch the widget.
The full-screen widgets of Weather, Breathing, Cycle, Vitality, Pressure and SpO2 display the same page with the initial page of the APP, which will make you wrongly feel that the tapping or the swiping is useless. Actually, you are at the interface of the APP, and you can swipe up or down to check the detailed data.

6. Q: How to configure the APP list on the Xiaomi Smart Band 9 Pro? 
A: Please go to the [Mi Fitness] APP >> [Device] >> [System] >> [Sort apps] >> drag to adjust the order of APPs.

7. Q: What reminders does the Xiaomi Smart Band 9 Pro support?
A: The Xiaomi Smart Band 9 supports inc· oming calls reminder, events reminder, alarm reminder, APP notifications reminder, standing reminder, messages reminder, workout goal reminder, calender reminder and other band APP reminder.

8. Q: How to configure and use DND mode on the Xiaomi Smart Band 9 Pro?
A: After enabling Do Not Disturb (DND) mode on the band, you can still receive notifications such as calls, messages, and APP notifications, but the band will not vibrate or light up the screen to alert you. The Do Not Disturb mode is turned off by default. However, the following reminders are not blocked: abnormal heart rate reminder, abnormal blood oxygen reminder, high stress relaxation reminder, low battery, find device, alarm, countdown, and wake-up alarm in sleep mode, workout detection, unlocking the phone, and reaching the workout goal.
Band setting path: [Settings] >> [DND settings] >> [DND].
Note:
1. When you disable [DND], DND mode will be disabled;
2. When you enable [DND] all-day long, DND mode will be enabled for a whole day;
3. When you tap [Custom] in [DND], DND mode will be enabled in the customized time;
3. When you enable [Sync with phone] in [DND settings], DND mode will be effective on the Mi Fitness APP (DND needs to be enabled on the APP).
You can also configure the following settings of DND by swiping right and tapping [DND]:
1. When you enable [All day], DND mode will be enabled for a whole day;
2. When you enable [1 hour], DND mode will be enabled for an hour;
3. When you enable [4 hours], DND mode will be enabled for 4 hours;
4. When you tap [Custom] in [DND], DND mode will be enabled in the customized time;
5. When [DND] is enabled, you can tap the DND icon to disable the DND mode.

9. Q: Does the Xiaomi Smart Band 9 Pro support nighttime mode?
A: Not support. The Xiaomi Smart Band 9 Pro supports adjusting the brightness automatically which can more accurately adjust the brightness according to the surrounding light to match your usage needs.

10. Q: How to calibrate the time of the Xiaomi Smart Band 9 Pro and does it support 24-hour format?
A: The Xiaomi Smart Band 9 Pro will automatically synchronize the time on your phone when connected to the APP, which supports 24-hour format.

11. Q: How to use the screen of the Xiaomi Smart Band 9 Pro? 
A: After the band is successfully bound, it will start recording and analyzing workout, nighttime sleep, etc. You can tap the screen to light up the screen.
Swipe up and down to display the various entries of the first-level menu of the band, and tap the screen to view different application functions.
The methods of using the band screen are listed below:
1. Swipe down from the top of the screen home page: Open message notifications;
2. Swipe up from the bottom of the screen home page: Open the application list;
3. Swipe left on the screen home page: Switch widget items;
4. Swipe right on the screen home page: Open quick control;
5. Swipe right from the left side on other pages: return to the previous level;
6. Press and hold the band display page to enter the band display preview, and swipe up and down to change the favorite band display.

12. Q: How to adjust the brightness of the screen of the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro supports automatic screen brightness and custom 255-level brightness. You can go to [Settings] >> [Display] >> [Brightness] on the band.
Note:
1. The brightness is configured as [Auto] by default. The Xiaomi Smart Band 9 Pro supports automatic brightness according to the changes in the surrounding brightness;
2. The Xiaomi Smart Band 9 Pro supports manually adjusting the brightness to the desired brightness (you need to disable [Auto] and the customized brightness will be enabled, otherwise it will be enabled next time).

13. Q: What is Screen on for and how to enable it? 
A: When [Screen on for] is enabled, the band screen will be on for the configured time.
You can go to [Settings] >> [Display] >> [Screen on for] >> [5 mins], [10 mins], [15 mins] or [20 mins], which will consume more power quickly after enabling.

14. Q: Does the Xiaomi Smart Band 9 Pro support covering to sleep and customizing the time of auto lock?
A: The Xiaomi Smart Band 9 Pro supports covering to sleep. You can go to [Settings] >> [Display] >> [Cover to sleep] on the band.
When you enable [Cover to sleep], the defaulted time of auto lock is 5 seconds. You can go to [Settings] >> [Display] >> [Auto lock] >> [5 secs], [10 secs], [20 secs], [30 secs], [1 min] or [5 mins] on the band to customize the time of auto lock.

15. Q: Does the Xiaomi Smart Band 9 Pro support raising to wake?
A: Support. The function of raising to wake is enabled from 08：00 to 22：00 by default. You can enable or disable it and configure the customized time in settings in the band. Please go to [Settings] >> [Display] >> [Raise to wake] on the band.
Note:
1. When the start time is equal to end time, the function is enabled all-day long;
2. When [Always-on display] is enabled, [Raise to wake] will be disabled to reduce the impact on battery life. You can enable [Raise to wake] in the settings on the band;
3. Please verify the customized time of raising to wake, which will be disabled when it is not in the time range.

16. Q: Why does the Xiaomi Smart Band 9 Pro not wake after enabling the function of raising to wake?
A: 1. Please confirm whether the screen is turned on. Turning on the screen will automatically disable the function of raising to wake;
2. Please confirm whether the power saving mode is turned on. After switching to power saving mode, the function of raising to wake will be disabled automatically;
3. Please confirm whether the band is in the time period when the function of raising to wake is enabled. The default time period is 8:00 to 22:00. You can manually adjust the time period when the function of raising to wake is enabled according to your needs;
4. The function of raising to wake is strongly related to the wrist-turning, wrist-dropping, and wrist-raising postures. Since the device cannot take into account all wrist-turning, wrist-dropping, and wrist-raising postures, there will be recognition deviations. Please refer to the standard wearing posture and try again after wearing it.

17. Q: Why can the Xiaomi Smart Band 9 Pro not configure the responding speed of raising to wake?
A: The Xiaomi Smart Band 9 Pro uses a new raising to wake algorithm. Taking into account the use habits, the current default speed balances the experience and battery life, providing a better experience.

18. Q: Why does the function of raising to wake on the Xiaomi Smart Band 9 Pro not sensitive?
A: The function of raising to wake is strongly related to the wrist-turning, wrist-dropping, and wrist-raising postures. Since the device cannot take into account all wrist-turning, wrist-dropping, and wrist-raising postures, there will be recognition deviations.
If the function of raising to wake is not sensitive or the responding speed is slow, it is recommended that you adjust the wearing position and the posture of raising the wrist to find the ideal position that fits you most. You can also increase the inward angle of your wrist to try again.

19. Q: How to turn on, turn off, restart or reset the Xiaomi Smart Band 9 Pro?
A: 1. Turn on/turn off: The band will automatically turn off when the battery is too low. It supports manual shutdown. When the battery is low and the band is turned off, it will automatically turn on after charging again when the battery reaches the power-on level (about 3 minutes);
2. Restart/reset: You can reboot or reset the band in the settings on the band. You can also unbind the band to the APP and reset the band;
3. You can turn off, reboot or reset in the interface of waiting for binding the band to the APP.

20. Q: What data will be cleaned when resetting the Xiaomi Smart Band 9 Pro?
A: The following data will be cleared when resetting the band:
1. Daily data such as heart rate, sleep, stress, blood oxygen, daily activities (calories, steps, standing, medium and high intensity moving) on the band, including historical data not pulled by the APP;
2. The workout records on the band;
3. The weather data cached on the band;
4. The non-preset band displays that you have pushed to the band;
5. The messages in the message list;
6. The alarms that have been added;
7. All settings are restored to factory defaults.

21. Q: How to update the firmware of the Xiaomi Smart Band 9 Pro? 
A: To update the firmware on the Xiaomi Smart Band 9 Pro, please refer to the following details:
1. Go to the [Mi Fitness] APP >> [Device] >> [More] >> [Update];
2. If a new version is found to be available for update, tap to download the upgrade package;
3. After downloading the upgrade package, it will be automatically pushed to the band. After receiving the update package, the band will automatically update and restart.
Note:
The battery level of the band needs to be kept at 20% or above during the upgrade. During the update process, the band needs to remain connected to the phone, try to keep the band close to the phone, and try to keep the Mi Fitness APP running in the foreground. If the APP is running in the background, it can be detected and stopped, causing the update to fail.

22. Q: What to do if the Xiaomi Smart Band 9 Pro is upgrading slowly or taking an unusually long time?
A: If the band upgrade is very slow and the band takes a long time to restart even after the APP shows the transfer is complete. 
For your reference, please perform the following steps:
1. The time required for the upgrade depends on the version download and the phone model. Android upgrades take about 15 minutes, and iOS upgrades take about 20 minutes. Please wait patiently;
2. Check whether the device has sufficient power. The remaining power will affect the upgrade speed of the band. Please ensure that the power of the device is above 20% during the upgrade. You can connect the band to a power source before upgrading;
3. Check whether the network status is good. The time required for the upgrade is closely related to the network status. Please ensure that the network environment (4G/5G, WLAN) is in good condition;
4. Check the phone system version. Android phones are advised to upgrade the phone system to Android 6.0 or above before trying to upgrade the band;
5. Do not operate the band and APP frequently during the upgrade process. It will cause the system to take longer to complete the upgrade of the band.

23. Q: What to do if the Xiaomi Smart Band 9 Pro shows the information that upgrade failed, reverted to the previous version? 
A: 1. During the update process of the Xiaomi Smart Band 9 Pro, if a disconnection (Bluetooth connection) occurs, the installation package transmission will fail. In this case, the band will restart and display the information that update failed, reverted to the previous version;
2. If the APP has not performed other operations and is still on the update transmission interface, once the device reconnects and completes synchronization, please move to a location with fewer Bluetooth and Wi-Fi devices and retry to reduce interference from other signals. If the APP has returned to the main function interface, please move to a location with fewer Bluetooth and Wi-Fi devices, check the available updates, and initiate the update again;
3. When the update is initiated again, the band will continue to update;
4. If the update fails again while in Bluetooth connection status, it is recommended that you reset the device (this operation will unbind the band) and rebind to the phone. After both the phone and device have restarted, re-pair the band with the APP to attempt the update again;
5. Keep the band and phone close together, and follow the update prompts. Stay at Mi Fitness APP's update interface. Please be patient and wait for the update to complete.

24. Q: Why does the Xiaomi Smart Band 9 Pro stay on the "Preparing for Update Verification" interface for a long time after the transfer is 100% completed? 
A: After the transfer interface shows 100%, it means that the new version upgrade package has been transferred. The interface of preparing for update verification is verifying the integrity, legality, and encryption of the upgrade package. This is a normal upgrade process. Please wait patiently.

25. Q: Does the Xiaomi Smart Band 9 Pro support setting a device password?  
A: Support. The device password is disabled by default. When it is enabled, the device will be locked if it is detected that you are not wearing it. You need to input the password after wearing it again.
You can go to the [Mi Fitness] APP >> [Device] >> [Security] >> [Set password] >> [PIN].

26. Q: What to do if the password is forgotten on the Xiaomi Smart Band 9 Pro? 
A: If you forget the password of your band, please refer to the following details:
You can connect the band to the APP and disable or change the password in the Mi Fitness APP.
Note:
If you forget the device password of your band and cannot connect back to the APP, please contact the local after-sales service center.

27. Q: Why does the Xiaomi Smart Band 9 Pro need to input the password again when wearing the band after enabling the password?
A: Since wearing posture will vary, the algorithm has been optimized to the latest version to reduce the occurrence of misidentification of wrist drops. Please upgrade to the latest version to experience it.

28. Q: Why does the Xiaomi Smart Band 9 Pro show password interface after tapping the screen but no response when swiping? 
A: The locking has been optimized. The new version supports tapping and swiping to input the password, Please update to the latest version.

29. Q: Does the Xiaomi Smart Band 9 support the Unlock phone function?
A: The Xiaomi Smart Band 9 Pro supports the Unlock phone function. The band is paired one-to-one with the phone, and within a secure distance, the band acts as an identity ID, allowing it to replace the need for entering a password or pattern. This enhances convenience while ensuring security. The Unlock phone function can be enabled in the Mi Fitness APP and requires the phone to be connected to the band via Bluetooth.
To enable the function, please refer to the following steps:
Go to the [Mi Fitness] APP >> [Device] >> [Security] >> [Unlock phone] >> tap [Set screen lock] >> set a screen lock as you prefer >> tap [Confirm on your wearable device].
After the lock screen password is set, confirm the unlock on the band to be successfully paired. You can choose the unlock distance (close, moderate, or slightly far).
To unbind the band, you need to disable the Bluetooth device unlock feature in the phone's system settings:
Go to [Settings] >> [Fingerprints, face data, and screen lock] >> [Unlock with Bluetooth device].
Note:
The Unlock phone feature requires a Xiaomi phone with the system of MIUI 12 or above.

30. Q: Does the Xiaomi Smart Band 9 Pro support finding the device?
A: Support. The Xiaomi Smart Band 9 Pro supports motor vibration to help you find the device.
You can go to the [Mi Fitness] APP >> [Device] >> [System] >> [Find device].

31. Q: How to find the phone using the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro supports finding the phone using the band. This function needs to keep the band connected to the phone.
You can swipe right on the band and tap [Find phone].
You can also go to [More] >> [Find phone] on the band.

32. Q: Why is the workout data on the Xiaomi Smart Band 9 Pro not synchronized to the phone?
A: If the workout data is nor synchronized, please refer to the following details:
1. You can refresh the data in the Mi Fitness APP to synchronize the data;
2. We have made a major system upgrade to the band and the Mi Fitness APP. This upgrade involves adjustments to the data storage and synchronization mechanism, so past running records will not be displayed in the new version of the APP for the time being;
3. The adjustment of data storage and synchronization mechanism is being optimized. Currently, after the device is bound, the newly generated running records are only displayed in the latest 3.35.0 version of the APP. It is recommended that you upgrade the Mi Fitness APP and band as soon as possible.

Charging and Battery Endurance
1. Q: What is the battery endurance of the Xiaomi Smart Band 9 Pro?
A: The battery endurance modes of the Xiaomi Smart Band 9 Pro are listed below:
1. Typical AOD endurance mode for 10 days: After the battery is fully charged, use the static band display, restore the band to factory setting, configure the AOD as smartly enabling, and disable [Advanced monitoring] and [Breathing rate] in sleep settings and [All-day monitoring] in stress settings. Configure [Continuous monitoring] as [30 mins] in heart rate, enable notifications (100 message notifications, 10 incoming calls and 3 alarms every day), enable data synchronization with APP once a day, manually measure the blood oxygen twice a day and enable workout records of 60 minutes every week;
2. Typical endurance mode for 21 days: After the battery is fully charged, use the static band display, restore the band to factory setting, and disable [Advanced monitoring] and [Breathing rate] in sleep settings and [All-day monitoring] in stress settings.  Configure [Continuous monitoring] as [30 mins] in heart rate, enable notifications (100 message notifications, 10 incoming calls and 3 alarms every day), raise your arm to wake the band 200 times every day, enable data synchronization with APP once a day, manually measure the blood oxygen twice a day and enable workout records of 60 minutes every week;
3. Heavy-load mode for 8 days: After the battery is fully charged, use the static band display, restore the band to factory setting, enable [Advanced monitoring] and [Breathing rate] in sleep settings, configure the automatic heart rate monitoring 960 times a day (1 minute each time, 16 hours, the remaining 8 hours are in sleep), receive 200 notification pushes and 15 incoming calls a day, vibrate for 30 seconds every time, raise your arm to wake the band 500 times every day (5 seconds each time), manually measure the blood oxygen twice a day, have a workout of 90 minutes every week (GNSS mode), and configure the alarm as 3 times a day (30 seconds each time).
Note:
In actual use, battery endurance depends on various factors such as settings, operations and usage environment, and differ from laboratory data.

2. Q: What is the battery endurance of the Xiaomi Smart Band 9 Pro in actual use?
A: 1. In the condition of enabling AOD and nearly all of the health monitoring function, the Xiaomi Smart Band 9 Pro can be used for almost 2 to 3 days (enable AOD, heart rate monitoring, all-day stress monitoring, all-day blood oxygen monitoring, REM sleep, fighting games and use other functions normally). If other functions are used frequently, the battery endurance will be shortened to almost 2 days;
2. In the condition of disabling AOD and enabling nearly all of the health monitoring function, the Xiaomi Smart Band 9 Pro can be used for almost 8 days (enable heart rate monitoring, all-day stress monitoring, all-day blood oxygen monitoring, REM sleep, fighting games and use other functions normally). If other functions are used frequently, the battery endurance will be shortened to less than 7 days.

3. Q: What will accelerate the power consumption of the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro supports the function of battery management. You can go to [Settings] >> [Battery] >> [Optimization] on the band to check the items enabled that consume more power.
The functions that consume more power include breathing rate monitoring in sleep settings, advanced monitoring in sleep settings, AOD, keeping the display on during workouts, frequently receiving notifications and waking up the screen, all-day stress monitoring and all-day blood oxygen monitoring and frequently measure blood oxygen.

4. Q: What to do if the Xiaomi Smart Band 9 Pro drains fast and has short battery endurance?
A: When the band is connected to the APP, the band can be used for 21 days in typical endurance mode by default. After enabling AOD, the band can be used for 10 days.
If the band drains fast and has short battery endurance, please refer to the following details:
1. It takes about 1 hour to charge the band, please confirm whether it is fully charged first;
2. After charging, update the band firmware to the latest version  for use;
3. Check whether breathing rate monitoring function is enabled in sleep settings, the advanced monitoring is enabled in sleep settings, AOD is enabled, the screen is always on during workouts, there are frequent message reminders and screen on, all-day stress monitoring is enabled, and all-day blood oxygen monitoring is enabled or blood oxygen monitoring is used frequently. The use of the above functions will cause the battery endurance of the band to shorten. You can disable them and restart it and then use it to observe;
4. If the function that consumes power quickly is not enabled, you can restore the band to factory settings, reconnect it, and continue to use it for observation;
5. If the function that consumes power quickly is not enabled and the band consumes power quickly, you can submit feedback on the Mi Fitness APP and the relevant technologies will be optimized.
Note:
The Xiaomi Smart Band 9 Pro supports the function of battery management. You can go to [Settings] >> [Battery] >> [Optimization] on the band to check the items enabled that consume more power. You can also check the battery endurance after disabling the functions.

5. Q: Does the Xiaomi Smart Band 9 Pro support battery saver mode?
A: Support. You can directly set the band to the battery saver mode in the band settings. After enabling the mode, the band will only record basic time, steps and basic sleep information.
The Bluetooth and other functions of the band (Raise to wake, Heart rate, Blood oxygen monitoring, etc.) will be disabled, and it cannot be connected to the APP for data synchronization.
In the battery saver mode, a dark interface will be displayed, and only press and hold the interface to exit (press and hold for more than 0.5s to exit the battery saver mode, and continue to press and hold for about 2s to exit the battery saver mode). The battery saver mode does not support left, right, up, or down sliding.
You can go to [Settings] >> [Battery] >> [Battery saver].
Exit the battery saver mode: Press and hold the band screen for about 2 seconds or plug in the charger, the band will exit power saving mode.
Note:
When the band is in the battery saver mode, Bluetooth will be automatically disconnected and the raise to wake function will also be disabled.

6. Q: Can the Xiaomi Smart Band 9 Pro be used for 21 days when the battery is fully charged?
A: The latest version of the band uses more power-saving strategies for the screen and chip, which greatly increases your actual usage time. Please update to the latest version to experience it.

7. Q: How to charge the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro features a 350mAh battery, which can be fully charged in about 1.5 hour. The band comes with a special magnetic charging stand as standard.
You do not need to remove the strap for charging. You need to connect the two ends with metal contacts to the dedicated charging dock. Then connect the charging cable to a standard USB charging head with a voltage of 5V and an output current of 1A.和参数保持一致
图片水印
Note:
1. Make sure the charging contacts are clean and dry, and check whether the charging buckle and charger are in good contact;
2. If you have not used the band for a long time, you need to wait for a while before the band displays the charging interface when charging again;
3. You can check the current time, receive call reminders and APP notifications while the band is charging;
4. Only the charging cable that comes with the Xiaomi Smart Band 9 Pro is allowed to be used for charging. Other non-standard charging cables are not allowed. If other non-standard charging cables are used, it will cause the entire device to burn out or other abnormalities.

8. Q: How to check the charging status of the Xiaomi Smart Band 9 Pro?
A: After the band is inserted into the charging dock, the charging icon, current time and specific percentage will be displayed. When fully charged, the band will vibrate to remind you and the power level will be displayed as 100%.

9. Q: What to do if the Xiaomi Smart Band 9 Pro cannot be charged or cannot be fully charged?
A: If the Xiaomi Smart Band 9 Pro cannot be charged or cannot be fully charged, please follow the steps below to troubleshoot:
1. If you use a mobile power bank to charge, the power bank has a protection mechanism. When the battery level of the bank is low, it cannot fully charge the band. It is recommended that you use a standard USB charging head with a voltage of 5V and an output current of more than 1A and a standard dedicated charging cable for charging;
2. Check whether there are stains on the metal contacts of the band and the charging cable. You can try to wipe them with alcohol cotton, paper towels, etc. to ensure that there is no poor contact between the band and the charging cable;
3. Check if the charging adapter is normal. You can try to replace it with another standard adapter and connect it to the band charging cable for charging;
4. Check if the charging cable is normal. If you have a spare charging cable for the same band, you can try to replace it;
5. Please charge in an environment with a temperature above 10°C;
6. The charging time of the Xiaomi Smart Band 9 Pro is about 1 hour. If it is not fully charged, please check the charging time to see if it is not fully charged due to the short charging time;
7. When the charging power reaches 100%, please do not unplug the charging cable immediately. It is recommended that the band continue to be charged on the charging stand for 6 to 7 minutes;
If there is no response after charging for a long time, you can contact the local after-sales service center.
Note:
Please check whether the temperature of the environment where the band is located is too low or too high when charging. If the temperature of the band is too high or too low, the system will stop charging. The charging function will automatically resume when the temperature returns to normal.

10. Q: Does the Mi Fitness APP support checking the charging records of the Xiaomi Smart Band 9 Pro?
A: Not support. Please wait for the subsequent updates. The charging status can be checked on the Mi Fitness APP.

11. Q: Can a power bank be used to charge the Xiaomi Smart Band 9 Pro?
A: The band can not be fully charged when charging with a power bank. It is not recommended that you use a power bank to charge the band.
Because most of the power banks have a full-charge automatic shutdown function, the power bank will automatically disconnect when the discharge current is small to a certain extent. When the band is charging, the current is very small, and the power bank will mistakenly determine that it is full, and thus disconnect the charging current of the band, which will cause the band to not be fully charged or cannot be charged.

12. Q: What to do if the charging base falls off during charging the Xiaomi Smart Band 9 Pro?
A: The back of the Xiaomi Smart Band 9 Pro is arc-shaped, and the charging base is flat. In the magnetic state, the band and the base will shake or loosen during the pressing or pulling process.
It is recommended that you place the band on a stable surface for charging, and avoid pulling the charging base during charging.

APP Related
1. Q: How to use the Alarm function on the Xiaomi Smart Band 9 Pro?
A: The alarm function of the Xiaomi Smart Band 9 Pro can be set in the Mi Fitness APP, or set, edit, add, and delete alarms in the band.
You can choose to set alarms only once, daily, weekdays, holidays, and custom settings for single and multiple days from Monday to Sunday. You can set up to 10 alarms. 
Here are more details about the alarm on the Xiaomi Smart Band 9 Pro:
1. The Xiaomi Smart Band 9 Pro can automatically synchronize the alarm of MIUI system mobile phones. When connected, if one device is turned off, the other will also be turned off;
2. The Xiaomi Smart Band 9 Pro supports smart wake-up 10 minutes in advance. Within 10 minutes before the alarm rings, the device will automatically find the best time for you to be in light sleep and ring the alarm. If the light sleep time is not found, the alarm will ring at the original time;
3. When the band alarm rings, tap the icon of turning off to turn off the alarm. Tap the icon of reminding later to remind you again in 10 minutes.

2. Q: Does the Xiaomi Smart Band 9 Pro support alarm reminders on the phone and how to disable and delete the alarms synchronized to the MIUI phones?
A: Support. This function is only supported by the Xiaomi phones and needs to be set in the Mi Fitness APP. To use this function, you need to keep the phone and the band connected. When the phone alarm rings, the band will vibrate synchronously to remind you.
Here are more details about the alarms synchronized with the MIUI phone:
1. Connection state: Enable the MIUI phone alarm reminder. When the alarm is set, it will be triggered on both the phone and the band. You can use the band to disable and delete the alarm reminder. The band cannot change the phone alarm information. If you need to change it, you need to modify it on the phone;
2. Disconnected state: MIUI alarm triggering cannot be synchronized to the band and needs to be processed on the phone;
3. The MIUI phone system alarm will not be synchronized to the band, which only serves as a synchronization reminder.
Alarms added on the band and those added in the [Mi Fitness] APP >> [Device] >> [Apps] >> [Alarm] can be synchronized to both the APP and the band. Alarms added can be deleted and synchronized.

3. Q: How to use the stopwatch function on the Xiaomi Smart Band 9 Pro?
A: The Xiaomi Smart Band 9 Pro has a stopwatch function. Enter the stopwatch function and press the bottom icon to start timing. The screen will stay on during timing. After starting, press the top icon to record points, and press the pause icon at the bottom to pause timing. After pausing, press the continuing icon at the bottom to continue timing, and press the square icon to end timing. The stopwatch can record up to 23 hours, 59 minutes, 59 seconds and 99 centiseconds, and can record up to 99 points.

4. Q: How to use the timer function on the Xiaomi Smart Band 9 Pro?
A: Enter the timer function on the band, and the timer function will start directly after selecting the time. After starting, press the pause icon at the bottom to pause the countdown. At this time, press the continuing icon at the bottom to continue the countdown, and press the square icon at the top to stop the countdown. You cannot return to the band display during the countdown.

5. Q: How to use the calender function on the Xiaomi Smart Band 9 Pro?
A: You can check the relevant information on the calender on the band. You can also tap the arrow icon to check the before and after calender information. The holiday information can only be displayed at that day.

6. Q: Does the Xiaomi Smart Band 9 Pro support synchronizing the calender on the phone?
A: Support. After the Xiaomi Band 9 Pro is connected to the phone and all notification permissions are enabled normally, the band will automatically synchronize the calendar in the phone calendar.
The band can store and display the unstarted schedules in the next 7 days (up to 20), which requires connecting to the phone and enable [Sync events]. You need to go to the [Mi Fitness] APP >> [Apps] >> [Sync events].
Note:
The function of syncing events is only supported in phones with the system of Android 6.0 and above and MIUI phones or phones with the system of iOS 12.0 and above, which can only sync the events information on the phone calender.

7. Q: Why can the events on the Xiaomi Smart Band 9 Pro not be synchronized?
A: The function of syncing events only supports the system calender on the MIUI phones or iOS phones. Third-party calenders are not supported.

8. Q: How to check the weather on the Xiaomi Smart Band 9 Pro?
A: Please go to the [Mi Fitness] APP >> [Apps] >> [Weather] >> [Weather updates].
Tap the weather APP on the band interface to view the current weather. The displayed content includes update time, weather icon, current temperature, all-day temperature, air quality, location, sunrise and sunset, wind scale, humidity, and UVI. You can view the weather for up to 7 days in the future.
Here are more details about checking the weather on the Xiaomi Smart Band 9 Pro:
1. Tap the city switch icon on the top of the band interface to switch to other regions (supports manual addition of up to 5 cities in the APP);
2. You can set the region and city in the Mi Fitness APP and enable the weather alert. After enabling it, the band will receive a push notification when you receive a weather alert notification;
3. You can go to the [Mi Fitness] APP >> [Apps] >> [Weather] >> [Weather updates]. You can also configure the location (automatically positioning or manually adding), temperature unit (℃ or ℉) and weather alert notification push.
Note:
To check the real-time weather on the band, the phone and band should be connected. If the band and phone are not connected, the weather displayed is the information synchronized when it was last connected to the phone.

9. Q: Does the Xiaomi Smart Band 9 Pro support switching city in the weather APP? 
A: Support. After adding other city on the Mi Fitness APP, the icon of switching city will be displayed on the weather interface. If not, only the current location will be displayed without the icon of switching city.

10. Q: Why does the weather data not update automatically after switching city on the Xiaomi Smart Band 9 Pro? 
A: If the location on the band does not automatically update weather data after switching cities, it is recommended that you resynchronize it in the Mi Fitness APP.
1. Android phone: You can refresh the weather data or reposition after taping the city in the weather settings in the Mi Fitness APP;
2. iOS phone: You can tap the sync icon to refresh the weather data in the Mi Fitness APP.

11. Q: Why are the weather conditions displayed on the Xiaomi Smart Band 9 Pro and the phone different?
A: If the weather conditions displayed on the band and the phone are different, please refer to the following details:
1. Due to the city switch, the location on the band is not automatically updated and the weather of the previous area is still displayed. It is recommended that you resynchronize with the Mi Fitness APP;
2. The weather data on the band is directly sent by the server network, which will be different from the data source of various weather applications on your mobile phone. It is normal to have a small difference.

12. Q: How to use the Xiaomi Smart Band 9 Pro to control the camera on the phone? 
A: You can use the band to control the phone to take photos, which needs to keep the band and the phone connected. Before using the function, please pair the band in the APP.
1. iOS phones: After binding the band to the phone, a frame will be popped out, and tap the pair icon;
2. Android phones: You can pair the band to the APP in the Mi Fitness APP.
After pairing, please go to [Camera] on the phone and tap the shooting icon on the band to take a photo.

13. Q: Why does the Xiaomi Smart Band 9 Pro fail to control the camera on the phone? 
A: The principle of the function of remotely shooting is to use the phone’s volume buttons to shoot. Before use, you need to configure the volume buttons to have the shooting function.
If the band fails to control the camera on the phone, please refer to the following details:
1. Please check whether the volume buttons on your phone have shooting function;
2. If the APP shows that the band is connected, but the remotely shooting function cannot be used, first check the Bluetooth list to see if the band is correctly connected (it must be connected). If it is not connected, you need to connect Bluetooth according to the process.
Note:
The function of remotely shooting belongs to laboratory functions. Because of compatibility, some models do not support the function.

14. Q: Why does the phone screen light up when swiping left or right on the widgets on the Xiaomi Smart Band 9 Pro? 
A: The band will preload the interfaces of the left and right screens, so when you swipe the widget left or right to the previous interface of the music, the music interface will be loaded in advance. At this time, it will request the phone to use the music function and the phone screen will be temporarily lit. Please do not worry too much. The relevant issues will be optimized in the subsequent versions.
If you do not frequently use the music function, you can go to the [Mi Fitness] APP >> [System] >> [Widgets] to replace the music widget with other widgets.

15. Q: Does the Xiaomi Smart Band 9 Pro support playing music?
A: The Xiaomi Smart Band 9 Pro can control the music playback on your phone. When the band and phone are connected, open the music player on the phone and start playing music. The band will enter the music interface. Press the pause icon on the band to pause the playback. Press the song switch icon to switch to the previous or next song at any time. Press the volume icon below and then press the volume adjustment icon to adjust the volume.
Note:
1. After the band is connected to the APP, you need to enable the permission of notification for the Mi Fitness APP before using the music control function;
2. In order to better use the band to control the music playback on the phone, this function needs to be used after the phone starts playing music and the Mi Fitness APP needs to be kept running in the background. To avoid removing the Mi Fitness APP from the background, please enable the permission of running in the background for the Mi Fitness APP.

16. Q: What to do if the Xiaomi Smart Band 9 Pro cannot access to music of the phone?
A: For your reference, please check the following methods:
1. Check whether the APP has enabled notification permissions correctly. If it is the latest system of Xiaomi phone, please go to [Settings] >> [Privacy] >> [Permission manager] >> [Notifications] >> navigate to [Mi Fitness] APP >> disable it and then enable it;
2. Confirm whether the music player of your phone is enabled, and whether Mi Fitness APP is connected to your band;
3. If only a certain music APP cannot be controlled, it is recommended that you reinstall that APP and try again. 

17. Q: Does the Xiaomi Smart Band 9 Pro support to connecting to earphones?
A: Not support.

18. Q: Does the Xiaomi Smart Band 9 Pro support flashlight function?
A: The Xiaomi Smart Band 9 Pro supports flashlight function. You can enable flashlight in [More] >> [Flashlight] on the band. You can also swipe right to enter the control center to enable flashlight. After enabling, press the screen to disable the flashlight.

19. Q: Does the Xiaomi Smart Band 9 Pro support compass?
A: Support.
Note:
Metal straps can affect the compass. Metal materials can interfere with the compass's magnetic field sensing, resulting in inaccurate direction indication. To obtain more accurate compass readings, it is recommended that you avoid metal objects close to the device when using it.

20. Q: Does the Xiaomi Smart Band 9 Pro support GPS? 
A: Support. GPS positioning is strongly related to environmental factors. Tall buildings, signal reflections, metal interference, water reflection interference (lakeside, seaside) and other environments can shield GPS signals, causing satellite search to slow down. It is recommended that you exercise in an open area with less obstruction.

21. Q: Why can the Xiaomi Smart Band 9 Pro not position accurately in some places like underground garage? 
A: GPS positioning depends on being able to search for satellites. It is normal that no satellites can be found in underground warehouses, resulting in failure to locate. It is recommended that you locate in a wide space. At the same time, the Xiaomi Smart Band 9 Pro needs to be combined with a mobile phone for positioning (connecting the band to a mobile phone that can be normally positioned can make the band position with the phone).
Note:
1. Common factors that affect satellite search include densely packed buildings, tunnels, underground parking lots, under viaducts, and rainy weather;
2. When there is no GPS signal, the movement track of the band will not be displayed. For example, after running for one kilometer, the GPS signal is lost when entering indoors or in an underground garage.

Troubleshooting
1. Q: Why can the Xiaomi Smart Band 9 Pro not be turned on? 
A: If the band cannot be turned on, please refer to the following details:
1. When using the band for the first time, you need to connect the charging cable to activate and turn it on;
2. Depleting the power will make the band power off. You need to charge it for about 10 minutes before you can turn it on and use it;
3. It is recommended that you use the standard charging cable for charging;
4. If you use a mobile power bank to charge, you need to replace the standard USB adapter for charging;
5. Check whether there are stains on the metal contacts of the device body, the charging surface of the back shell and the metal contacts, and charging surface of the charging stand and cable. You can try to wipe them with a paper towel, etc. If rust occurs, wipe it with a cotton swab or cotton cloth dipped in alcohol. Ensure that there is no poor contact between the device body and the charging cable;
6. Check whether the protective film of the charging stand and the protective film of the device back shell have been torn off;
7. Check whether the charging cable and the device are plugged in the wrong way, and try to plug and unplug it several times (try to plug it in with a little force or shake it to avoid poor contact);
8. Whether the charging adapter is normal, you can try to replace other adapters to connect the device charging cable for charging (make sure that the USB interface is powered normally);
9. If there is a spare charging cable (or a charging cable for the same device), you can try to replace a charging cable;
10. Whether the charging environment temperature is low, it is recommended that you charge it in an environment above 10℃;
11. If the device is connected to the charger for a long time without response, you can contact the local after-sales service center.

2. Q: Why is there is no response when pressing the black screen of the Xiaomi Smart Band 9 Pro?
A: The band will automatically shut down after 15 minutes without pairing with APP. Please charge the band and turn it on again to use it.

3. Q: Why does the Xiaomi Smart Band 9 Pro turn off at high temperature?
A: Considering the safety usage in terms of heat damage, the band is equipped with high-temperature shutdown protection. It will prompt you to turn off the band at a high temperature. You can reboot the band by charging it after the high-temperature shutdown protection is triggered.

4. Q: Why the quick-release button of the Xiaomi Smart Band 9 Pro does not spring back correctly after the strap is assembled?
A: The strap of the Xiaomi Smart Band 9 Pro supports quick release. The quick-release button is a movable element. To avoid the strap shaking after assembly, it has a slightly tight design. If the button does not spring back properly after assembly, you need to press the strap quickly and firmly when assembling to make sure the strap is assembled in place so that the button can spring back properly.

5. Q: Why does the strap of the Xiaomi Smart Band 9 Pro shake slightly after assembly?
A: The strap of the Xiaomi Smart Band 9 Pro supports quick release. The quick-release button is a movable element. There is a gap between the button and the strap head, so the strap will wobble slightly. This is not a malfunction. The gap is designed to ensure the normal movement of the quick-release button and to ensure the quick-release feel.

6. Q: Can the Xiaomi Smart Band 9 Pro generate allergic reaction when wearing? 
A: The standard wristband of the Xiaomi Smart Band 9 Pro is made of professional healthy antibacterial material. Due to individual differences, a small number of people will have discomfort reactions to specific materials and have symptoms of suspected allergies.
The reasons for allergic reactions are listed below:
1. If you wear the band too tight, the air between the band and the skin is not circulated, leaving marks and repeated friction leading to redness and itching;
2. Wearing after bathing and not cleaning for a long time, residues accumulate and lead to suspected allergic symptoms.
If you have allergic reactions, please refer to the following steps:
1. If severe allergic reactions occur while wearing, it is recommended that you stop wearing and consult a doctor in time;
2. If there are only slight redness and itching symptoms, it is recommended that you follow the following instructions for wearing: When exercising, do not wear it too loose or too tight to ensure that the band does not slide up and down on the wrist. For daily use, you can slightly loosen the band to ensure a comfortable experience of skin ventilation. After long-term continuous wearing, you can take off the band and let your wrist rest for about half an hour. After exercise, clean and wipe the sweat on your arm and band, and wear it after cleaning and drying.

7. Q: Why is the black strap of the Xiaomi Smart Band 9 Pro prone to dust?
A: The Xiaomi Smart Band 9 Pro will inevitably come into contact with dust while wearing. In fact, whether it is easy to absorb dust has nothing to do with the color, just that the black strap will show dust a little more strongly. Hence, the foreign objects will be more visible on the black strap.

8. Q: Why is it difficult to close the buckles of the Xiaomi Smart Band 9 Pro?
A: In order to ensure that the strap will not come loose after the buckles are closed, the buckles and holes of the strap are designed for interference fit.

9. Q: Why are the buckles on the Xiaomi Smart Band 9 Pro prone to unbuckling?
A: When wearing the band, please be careful not to cut the end of the short strap (buckles end) with hard objects, so as to avoid the buckle coming off due to accidental contact. The strap is designed with a wrist-like curved structure, and the buckle will not come off automatically without external force. If the buckle is loosened by mistake, please fasten the buckles in time. If the corresponding buckle hole is deformed and the buckle is disengaged due to long-term wear, please replace the strap promptly.

10. Q: Why can the Mi Fitness APP in iOS phones not synchronize the data of third-party APPs when using the Xiaomi Smart Band 9 Pro?
A: If the third-party data cannot be synchronized, please refer to the following details:
1. Please go to the [Mi Fitness] APP >> [Profile] >> [Third-party data] and select the APP to synchronize the relevant data;
2. Please enable the permission for the Mi Fitness APP in third-party APPs;
3. After the synchronization, the data will be displayed on the APP;
4. If the data can still not be displayed, please submit feedback in the Mi Fitness APP.
 

11. Q: Why is the Xiaomi Smart Band 9 Pro not receiving messages after pairing with an Android phone?

A: Please check that the Mi Fitness APP has the necessary permissions enabled.
To enable the necessary permissions, please refer to the following methods:
1. During the initial pairing, follow the prompts to allow background permissions;
2. After pairing, you can go to the [Mi Fitness] APP >> [Device] >> enable [Mirror phone notifications] and follow the instructions there to adjust the settings as needed.
 

12. Q: Why does the Xiaomi Smart Band 9 Pro stop displaying weather data after midnight, and can it not store data for the next seven days?

A: When the Xiaomi Smart Band 9 Pro is connected to the Mi Fitness APP on your phone, the APP periodically sends the weather data for the next seven days to be stored on the band. Weather information is updated in real-time, as it requires high accuracy. At midnight, cached weather data is cleared to avoid displaying outdated information, and the latest forecast data is reloaded. This ensures that the weather information shown remains accurate, especially when the band is offline.
 

13. Q: Is the Xiaomi Smart Band 9 Pro’s gray strap resistant to stains, and what are the cleaning methods?

A: The gray strap is made of antibacterial TPU material. Compared to the black strap, the gray strap is more prone to showing everyday dirt and staining agents. During daily use, it’s best to avoid contact with red ink, watercolor pens, and various industrial dyes. If staining occurs, it is recommended to wipe the strap with regular cleaners such as laundry detergent or soap to remove dirt.
Additionally, the Xiaomi Smart Band 9 Pro offers 8 other retail strap options, which you can choose from if you’d like to switch to a different color.
 

14. Q: Should the Xiaomi Smart Band 9 Pro be removed during MRI scans or health checkups?

A: The Xiaomi Smart Band 9 Pro should be removed during MRI scans or other health checkups. The band charges using a magnetic attachment, and MRI machines create powerful magnetic fields that can disrupt the magnets on the back of the band. This could potentially alter the magnetic fields inside the band, reversing the polarity, which would prevent the charging cable from attaching properly. It could also damage internal components, leading to screen blackouts and other issues.
Therefore, always remove the band and store it in a safe place as per medical instructions before MRI scans and other checkups. Similarly, remove the band before entering any environment with strong magnetic fields.
 

15. Q: Why does the data on the Xiaomi Smart Band 9 Pro differ between live tracking and the final summary after finishing swimming?

A: The swimming data combines factors such as stroke count and swim style to assess accuracy in real time. Corrections can be applied upon session completion, which can result in differences between the live and final data. This is an area under ongoing improvement, and updates will be made in future iterations. If discrepancies continue to be significant over multiple swimming sessions, it’s recommended to submit feedback in the Mi Fitness APP for further assistance.
 

16. Q: Why is the Xiaomi Smart Band 9 Pro not fully charging?

A: Thank you for your support of Xiaomi product. Please check if you are using a power bank to charge the Xiaomi Smart Band 9 Pro. Power banks have a protective mechanism, and if the battery level is low, they can not be able to fully charge the device. For best charging results, it is recommended to use a standard USB charger with an output voltage of 5V and a current of 1A or higher, along with the provided charging cable.
 

17. Q: Why does the Xiaomi Smart Band 9 Pro's weather APP show data expire and without updates?

A: The weather data for the Xiaomi Smart Band 9 Pro updates every 30 minutes. To ensure this, the Mi Fitness APP must remain active in the background on your phone. If the APP is removed from the background, the weather will update once the APP is reopened and the data syncs.
 

18. Q: Why does the Xiaomi Smart Band 9 Pro's touch screen not respond?

A: To resolve this issue, please refer to the following methods:
1. Trigger the screen to turn off by lowering your wrist or waiting for the screen to automatically turn off. Then, tap the screen to turn it back on;
2. If the Xiaomi Smart Band 9 Pro is not paired, leave it stay for 15 minutes. When the band automatically powers off, then use the charger to reactivate the band;
3. If the band is already paired, unbind it from the Mi Fitness APP. After the band restarts automatically, repair it.
 

20. Q: What music control features does the Xiaomi Smart Band 9 Pro support?

A: For your reference, you can view the chart below:
Phone systemMIUI phonesiOS phonesThird-party phones
(non-MIUI phones)
Mainstream music player featuresSupportSupportSupport
Display artist nameSupportSupportSupport
Display progress barSupportSupportSupport
Display lyricsOnly MIUI built-in player supports displaying lyricsSupportSupport
 

21. Q: Can the Xiaomi Smart Band 9 Pro be set to Receive only when phone is locked on the iOS phone?

A: The iOS phone does not support Receive only when phone is locked.
 

22. Q: What should be done if the Xiaomi Smart Band 9 Pro cannot pair with a third-party (non-Xiaomi) phone?

A: Some third-party (non-Xiaomi) phones can have compatibility issues. If the Xiaomi Smart Band 9 Pro fails to pair with a third-party phone after multiple attempts, it is recommended to first connect the band with another phone. Once connected, update the band to the latest version, and then try pairing it again with the original third-party phone.
 

23. Q: Why does the Xiaomi Smart Band 9 Pro vibrate for one minute when switching from custom vibration mode to default in the Mi Fitness APP settings?

A: Thank you for your support of Xiaomi product. When setting vibration modes in the Mi Fitness APP (such as call reminder, event reminder, alarm, app notification, stand alert, SMS alert, or schedule reminder), the Xiaomi Smart Band 9 Pro previews the selected vibration pattern. Each reminder type has a default vibration duration, with call and alarm alerts lasting about one minute and others lasting just a few seconds. We are actively evaluating potential optimizations and adjustments to vibration settings. Thank you for your feedback.
 

24. Q: Why does the Xiaomi Smart Band 9 Pro sometimes fail to receive messages after pairing with an iPhone?

A: Please ensure that the Bluetooth connection between the iPhone and Xiaomi Smart Band 9 Pro is active. If disconnected, try reconnecting. If this fails, select [Forget This Device] on your Bluetooth settings and re-pair through the Mi Fitness APP, allowing all required permissions when prompted.
If Bluetooth is already connected, tap the info icon next to the connected device on the iPhone's Bluetooth settings, and make sure [Share System Notifications] is enabled. If it's not, enable it to ensure message notifications.
 

25. Q: Why can't the Xiaomi Smart Band 9 Pro connect to the paired iPhone after the Mi Fitness APP is removed from the background?

A: Open the Mi Fitness APP to confirm if the Xiaomi Smart Band 9 Pro reconnects automatically. If it doesn't, tap [Connect] to attempt reconnection. If still unsuccessful, check whether the Bluetooth settings on the iPhone show the band as connected. If so, tap [Forget This Device] and try reconnecting. If the band does not appear connected, try resetting the band to factory settings and re-pair it through the Mi Fitness APP.
 

26. Q: Why can't the Xiaomi Smart Band 9 Pro’s Bluetooth be found when pairing?

A: The Xiaomi Smart Band 9 Pro’s Bluetooth can have been paired with another device, or the band was previously paired, but the pairing information was not cleared from the phone.
For your reference, you can troubleshoot as follows:
1. Restart the Mi Fitness APP, toggle Bluetooth off and on, then try adding the device again;
2. Please check the APP's region;
3. Check if the band’s Bluetooth information appears in the phone’s Bluetooth list. If so, remove it before rescanning to pair;
4. On the band’s binding page, swipe up to enter the settings page, perform a factory reset, and then scan again to pair from the QR code page;
5. Restart both the band and phone, or try pairing with a different phone;
6. If previously paired with another phone, turn off Bluetooth on that device.
 

27. Q: Why does the Xiaomi Smart Band 9 Pro display “After-sales mode, please contact customer service for repair”?

A: Thank you for your support of Xiaomi product. This screen indicates after-sales mode, a rare issue that can occasionally occur during updates. The bug has been resolved in the latest firmware. You can send the Xiaomi Smart Band 9 Pro to the service center for re-updating, which will restore it to normal functionality without affecting future use or updates. For any further assistance, please contact the local after-sales service center.
 

28. Q: Why can't the phone reconnect to the Xiaomi Smart Band 9 Pro?

A: Try removing the Mi Fitness APP, reopen it, and check for successful reconnection. If the issue persists, go to the phone's Bluetooth settings, unpair the Xiaomi Smart Band 9 Pro, then return to the Mi Fitness APP to add the device again.
Additionally, you can reinstall the Mi Fitness APP, reopen it, and allow about a minute to check if previously missing data appears.
 

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