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WARRANTY

Xiaomi Smartphone Eco-products Xiaomi TV
Xiaomi Smartphone

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products. For handset defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair service within the warranty period.


Item

Warranty Period

Scope of Warranty

Warranty service

Hardware product

1 year

Labor and parts

Walk in

Xiaomi original battery, adapter and other accessories packaged with the product

6 months

Labor and parts

Walk in

The Limited Warranty starts from the day the customer receives the product.

SUPPLEMENTARY SPECIFICATION

  1. This limited warranty is only valid in Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.

  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. The warranty will continue in the event that the product is found to be defective after OTA upgrade released by Xiaomi officially (no hardware defects).

  6. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.
    • Liquid damage due to liquid ingression.
    • Any other circumstances that are contradictory or are not in compliance with business ethics.

  7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

PREMIUM SERVICE TERMS AND CONDITIONS

Xiaomi 12 Pro & Xiaomi 12 & Xiaomi 12X

Xiaomi 11T Pro

Mi 11

Mi 10T

Redmi Note 11

XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE

Xiaomi 12 Pro

Eco-products

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products. For ecosystem product defects under normal use circumstances, and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Item Warranty Period Notice
Sweeping Robot 1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories This policy applies to new products which launch after December 1st , 2021. For products which launch before this date, please contact the distributor for assistance.
Vacuum Cleaner 1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories
True Wireless Earphones 1 year
Xiaomi Watch 1 year
Air Purifier 1 year
Xiaomi band 1 year
Monitor 3 year
Laptop Main Device 2 years; Accessories (adapter & cable) 12 months; 7 days quality issue replacement

The limited warranty period starts from the date the customer first purchases the product.

  1. This limited warranty is only valid in Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand: a) Model, serial number if available. b) Customer’s full address and contact information. c) Purchase order number, a copy of the customer’s original invoice/receipt.

  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. This warranty does not cover the following cases:
    a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes.
    c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments.
    d) Liquid damage due to liquid ingression.
    e) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.
    f) Any other circumstances that are contradictory or are not in compliance with business ethics.

  6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

  7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.

  8. Repair or replacement will be carried out through the Xiaomi authorized service center.

  9. The obligation under this warranty shall be limited to repair or providing replacement of parts only.

  10. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.

  11. Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

  12. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.

  13. In the event of any unforeseen circumstance, and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.

  14. This warranty will automatically be expired on the expiry of the warranty period as specified herein.

  15. No dealer/distributor/retailer has authority to vary the terms of above warranty.

  16. Warranty is applicable only for products purchased in Philippines. Applicable service charges may be different for products purchased outside of Philippines.

  17. Any issues relating to the Product, customer may send an email to service.ph@xiaomi.com, or contact the Customer Service Center: 1-800-131-20048 (PLDT), 1-800-8386-5529 (Globe) Mon – Fri : 9am – 6pm.

Xiaomi TV

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products only. For product under normal use circumstances and at the discretion of Xiaomi authorized service center shall provide free of charge repair and/or replacement service within the warranty period.


Product

Warranty Period

MI TV

24 Months

Main Parts

24 Months

Accessories (Remote Control, the base)

6 Months

The limited warranty period starts from the date the customer first purchases the product.

  1. This limited warranty is only valid in Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:
    a) Model, serial number if available.
    b) Customer’s full address and contact information.
    c) Purchase order number, a copy of the customer’s original invoice/receipt.

  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. This warranty does not cover the following cases:
    a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes.
    c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments.
    d) Liquid damage due to liquid ingression.
    e) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.

  6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

  7. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.

  8. Repair or replacement will be carried out through the Xiaomi authorized service center.

  9. For installation of TV product, customer may contact dealer/distributor/retailer who sell the product.

  10. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.

  11. Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

  12. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.

  13. This warranty will automatically be expired on the expiry of the warranty period as specified herein.

  14. No dealer/distributor/retailer has authority to vary the terms of above warranty.

  15. Warranty is applicable only for products purchased in Philippines. Applicable service charges may be different for products purchased outside of Philippines.

  16. Any issues relating to the Product, customer may send an email to service.ph@xiaomi.com, or contact the Customer Service Center: 1-800-1312-0048, 1-800-8386-5529 (Monday to Friday 09: 00-18: 00 pm).