Overview
1. Q: What is a humidifier?
A: A humidifier is a household appliance designed to increase the humidity inside the room, which can be used to humidify a designated room, or connected to a boiler or central air conditioning system to humidify an entire building. Based on the theory of heat and moisture exchange, the humidifiers are composed of the two types below in practical engineering:
1. Equal enthalpy humidifier: It is used for evaporation and humidification by means of absorbing the sensible heat in the air with water, of which the change on the psychrometric chart is an approximate isenthalpic process. (increase in humidity and decrease in temperature); the ultrasonic humidifiers falls into the category of isenthalpic humidifier.
2. Isothermal humidifier: It is designed to convert liquid water into steam that is mixed with air for humidification by means of heat energy, of which the change on the psychrometric chart is an approximate isothermal process. (The humidity increases but the temperature remains unchanged).
The humidifiers can be divided into three major categories, namely industrial humidifiers, commercial humidifiers and household humidifiers.
2. Q: Is a humidifier detrimental to human bodies?
A: The risk of humidifiers lies in the humidity content in the air after use, and excessive humidity can result in adverse impact on your body. The indoor air can be humidified by sprinkling water, placing water basins, etc., but the most convenient way is to activated the humidifier.
When the humidifier is in service, it must be cleaned on a regular basis; otherwise, the microorganisms such as mold in the humidifier will come into the air with the mist and then enter the respiratory tract of people, which will easily lead to humidifier-related pneumonia. Moreover, as for the humidity in the air, it is not the higher the better. In winter, the human body feels more comfortable when the humidity is about 50%. If the humidity in the air is too high, people will feel chest tightness and difficulty in breathing, so it is advisable to realize moderate humidification.
3. Q: What are the benefits of humidifiers?
A: 1. Proper humidification in the living room can effectively prevent the wooden furniture from being deformed and the walls just painted from getting cracked;
2. Spare you the trouble of tears by powering on the humidifier when cutting onions;
3. Reduce indoor dust and static electricity.
Product introduction and usage
1. Q: What are the selling points of Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 is a new type of smart product with the following main selling points:
1. The sterilization rate is up to 99.9% with UV-C ultraviolet rays
2. Fill in water without flipping up the cover, so you can easily fill in water while sitting or lying down
3. Discharge dense mist via double rotating rings at the flow rate of 350mL/h
4. The one-key smart constant-humidity mode and new over-humidity protection are available
5. The user can enjoy fresh and moist SPA with hidden aromatherapy box
6. Moisturizing is at your hand via Mi Home App remote control
2. Q: What do Xiaomi Smart Humidifier 2 look like?
A: The appearance of Xiaomi Smart Humidifier 2 is shown in the figure below.
3. Q: What are the standard features of Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 comes with the standard main unit × 1, fiber cotton x3 (1 installed and 2 for replacement) and the manual × 1 of Xiaomi Smart Humidifier 2.
4. Q: How does Xiaomi Smart Humidifier 2 work to generate water mist for humidification?
A: By virtue of ultrasonic waves, Xiaomi Smart Humidifier 2 can generate 1.7 million high-frequency vibration per second to atomize the water into ultra-fine particles, and diffuse the water mist into the air by means of the pneumatic device, so as to achieve the even humidification in the air and reach ideal humidity to prevent the generation of static electricity.
5. Q: How to install Xiaomi Smart Humidifier 2?
A: After receiving Xiaomi Smart Humidifier 2, the user shall follow the guidelines below to install it:
1. Lift the water tank and take out the floating plate fixing part inside the main unit
2. After reinstalling the water tank, fill water into the concave surface of the water tank cover
Note:
1. The machine must be placed on the level table.
2. Fill in an appropriate amount of clean tap water or distilled water, and the water level should not exceed the max. water level.
6. Q: How to switch on/off Xiaomi Smart Humidifier 2?
A: Power-on: Press the power key once. When this equipment is turned on for the first time, it will run at level I by default.
7. Q: How to set the humidification level on Xiaomi Smart Humidifier 2?
A: Press the level button to switch between level I, II, III and constant humidity in cycle, of which the corresponding level indicator will be always on in white. When the humidifier is powered on next time, it will run at the level when it is turned off.
Note:
1. When the humidifier is running at level I and II, and the humidifier detects that the ambient humidity reaches 85%RH, it will automatically switch to level I humidification; when the ambient humidity reaches 85%RH and above for more than 30 minutes, the humidifier will be automatically powered off.
Tip: This feature is disabled by default, which can be enabled in the APP
2. In the constant-humidity mode, the humidity around the humidifier is kept at 60%RH by default.
8. Q: How does Xiaomi Smart Humidifier 2 work in constant-humidity mode?
A: The constant-humidity mode of Xiaomi Smart Humidifier 2 refers to the mode where the humidifier is running to create constant humidity with the constant-humidity indicator on, and the ambient humidity is about 60% by default. When the ambient humidity reaches such humidity value, the humidifier will be automatically switched to level I mist output.
Note: According to research, the average humidity of cities in China in April is about 58%, which is also suitable for human health and furniture. Therefore, the humidity set in the constant-humidity mode of Xiaomi Smart Humidifier 2 is about 60%.
9. Q: How to control the lights on Xiaomi Smart Humidifier 2?
A: Turn the indicator on/off via Mi Home App
10. Q: What is the low water level protection on Xiaomi Smart Humidifier 2?
A: When the humidifier is powered on and the water level in the water tank low, the buzzer will sound three alarms of beep, beep and beep, and the 4 red indicators will be off in 30 seconds. The humidifier returns to standby mode. After filling water into the water tank, press the power switch to reset the humidifier.
11. Q: What are precautions to be taken for using Xiaomi Smart Humidifier 2?
A:
1. Installation
a) Make sure to install this product correctly according to the manual; otherwise, there may be electric shock, fire, personal injury and other damages.
b) Do not connect this product with power supply until it is not assembled.
c) Do not disassemble this equipment and parts at will.
2. Handling
a) Before handling this equipment, make sure to power it off and remove the power plug.
b) Before handling or moving the product, drain the remaining water in the water tank first
3. Placement
a) When using the humidifier for the first time in a new environment, please keep it standstill at room temperature for 30 minutes to prevent the water tank from being damaged due to sudden temperature changes. Please place it in a level position and prevent it from tilting.
b) Do not use the humidifier directly on a wooden surface to prevent it from being deformed and damaged by moisture.
c) Place the humidifier 2 meters away from furniture and electrical appliances to protect them from moisture.
d) Please keep it away from heat sources and avoid direct sunlight.
e) When the water tank is placed separately, the water stored therein must be emptied.
4. Power cord
The power cords and outlets shall be used as described below to prevent fire, electric shock or damage:
a) This equipment shall be connected to the power outlet suitable for the power plug.
b) Do not pull the power cord.
c) Remember to disconnect the power supply before maintaining or moving the humidifier.
5. Water tank
a) Do not fill hot water above 40°C into the water tank and sink to avoid damage to the machine.
b) Do not allow water to flow into the base from the air outlet. If there is water in the base, please wipe it off with dry cloth to prevent damage to the machine.
c) When the room temperature is lower than 0℃, please drain the water in the water tank and sink to prevent the water from getting frozen and causing damage to the machine.
d) Do not put metal parts, chemicals, detergents into the water tank or sink; otherwise, the water will not be properly atomized.
e) Before draining the water in the sink, please turn off the power supply and remove the power plug first.
6. Filling water
a) Remove the power plug when filling water and cleaning the equipment.
b) It is strictly forbidden to fill water via the mist outlet and air outlet
7. Operation
a) In case of any abnormal noise, odor, or high temperature, please stop it immediately.
b) Do not put hair, fabrics, etc. close to the humidifier to prevent them from being caught in or blocking the air inlet and outlet.
c) Do not sit on, lean against or tilt the machine.
d) When this equipment is used together with household gas appliances (such as gas stoves, gas-fired water heaters, etc.) simultaneously, please keep the room ventilated to avoid carbon monoxide poisoning
8. Restrictions on usage (Do not use this equipment under the circumstances below in case of electric shock, fire and other damages)
a) When the main body of the humidifier is tilted, it may result in water level error or even water overflow, so it needs to be kept stable in operation.
b) The voltage of the power supply must be consistent with the rated voltage of this product. Otherwise, do not connect this product with the power supply.
c) Please use this equipment at normal room temperature (5℃~40℃)
9. Cleaning
When cleaning this equipment, take measures to prevent the water from getting inside the appliance.
Note: The water in the base of the humidifier can be emptied as shown in the figure below. If the water is emptied in a wrong method, it may cause water leakage in the base or water ingress into the equipment.
12. Q: Is the Bluetooth gateway available on Xiaomi Smart Humidifier 2?
A: On Xiaomi Smart Humidifier 2, the Bluetooth gateway is unavailable for the time being.
13. Q: Is Xiaomi Smart Humidifier 2 noisy?
A: The noise of Xiaomi Smart Humidifier 2 running is about ≤38dB, which will not disturb the user at rest.
14. Q: How does Xiaomi Smart Humidifier 2 sterilize?
A: As for Xiaomi Smart Humidifier 2 in service, the water source for humidification is critical. The tap water generally contains bacteria, and the purified water will also have bacteria after being stored in the water tank for a long time. In Xiaomi Smart Humidifier 2, the water must flow into the UV-C sterilization area before humidification and atomization each time, which is sterilized and purified in time to prevent the stored water and tap water from being contaminated. The purified water is oscillated and released in the form of mist.
15. Q: Can the water mist from Xiaomi Smart Humidifier 2 moisturize your skin?
A: Xiaomi Smart Humidifier 2 is provided with select high-frequency atomizing sheet with a ceramic core, which can atomize the water source into micron-sized particles that are sprayed instantly through the mist diversion channel. The tiny molecules can penetrate and moisturize the skin to achieve the effect of skin hydration.
16. Q: What is the capacity of the water tank on Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 is equipped with a 4.5 L large-capacity water tank, which is equivalent to 9 bottles of 500ml mineral water, so the equipment can keep on humidifying for 34 hours when it is filled with water once, which allows users to say goodbye to the trouble of repeatedly filling water and make their life and work convenient. The water tank is designed with an opening of a large diameter, so it is easy to clean.
Note: The humidifier can run continuously for 34 hours at the temperature of 23.2℃ and the humidity of 68%RH at level I mist output for continuous humidification.
17. Q: What is the humidification capacity of Xiaomi Smart Humidifier 2?
A: The humidification capacity of Xiaomi Smart Humidifier 2 is 350mL/h.
18. Q: What is the transparent line on Xiaomi Smart Humidifier 2?
A: The line on Xiaomi Smart Humidifier 2 is a transparent water gauge, which allows users to grasp the remaining water level of the humidifier more intuitively and clearly.
19. Q: Is there any air inlet filter on Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 is not provided with air inlet filter.
20. Q: Is Xiaomi Smart Humidifier 2 equipped with a display?
A: Xiaomi Smart Humidifier 2 is not designed with display.
21. Q: Is it OK to run Xiaomi Smart Humidifier 2 with essential oils?
A: Xiaomi Smart Humidifier 2 does not come with built-in aromatherapy box
To fill in essential oil, it must be dropped in the aromatherapy box; otherwise, it will cause corrosion and damage to the machine
Xiaomi Smart Humidifier 2 is made of ABS plastic except the aromatherapy box and the aromatherapy box bracket. Since essential oils are corrosive chemicals, they will cause corrosion and damage to the machine. Therefore, it is not recommended to fill in various types of essential oils when the humidifier is running.
23. Q: Besides essential oils, is it possible to use Xiaomi Smart Humidifier 2 with other additives (such as vinegar, radix isatidis, fungicides, toilet water, etc.)?
A: As the humidifier generates fine mist through the high-frequency vibration of the atomizing sheet, which is dissolved into the air and will be inhaled into the human body along with their breathing, it is not recommended to put any additives into the water when this equipment is running to avoid harm to human body. It is recommended to fill filtered or purified water into the humidifier when feasible.
24. Q: What does the humidification efficiency rating of Xiaomi Smart Humidifier 2 mean?
A: The humidification efficiency rating of the humidifier mainly refers to the ratio of the actual humidification capacity of the humidifier to the input power, which signifies the humidification capacity generated per unit of power consumption and is an important indicator to measure the performance of the humidifier.
To help users purchase energy-saving and environment-friendly products and promote the development of more efficient products, the humidification efficiency is classified into four levels, namely A, B, C, and D. Generally, the humidification efficiency of the humidifier is not allowed to be lower than level D; the humidification efficiency of the standard Xiaomi Smart Humidifier 2 is level B.
25. Q: How to clean and maintain Xiaomi Smart Humidifier 2?
A:
1. Make sure to turn off the power supply and remove the power plug before cleaning this equipment.
2. The machine body and filter element casing can be wiped with the clean soft damp cloth directly. It is recommended to clean them once a week.
3. If there is scale in the sink, pour citric acid into the sink, then remove the scale with the cotton swab or soft brush, and then wash it off with water.
Attention: If there is too much dirt in the sink, the humidifier may fail to spray out mist at a low humidification level, which can be used properly after the dirt is removed. The base of the humidifier cannot be immersed in water, and the water shall be prevented from flowing inside the equipment via air inlet and outlet
26. Q: What are the safety precautions for using Xiaomi Smart Humidifier 2?
A: The safety precautions for using Xiaomi Smart Humidifier 2 are listed below:
1. Do not pull out the plug with wet hands to avoid the risk of electric shock;
2. Do not disassemble, repair or modify this product without authorization;
3. When the humidifier is started, please do not touch the atomizing sheet with your hands; otherwise, you will feel stung;
4. The power cord shall not be knotted, damaged or crimped by heavy objects or modified for use; otherwise, it may cause electric shock, short circuit and fire;
5. In case of any fault when the product is running, please remove the plug immediately and contact the after-sales service personnel;
6. If the power cord is damaged, it must be replaced by a professional from the manufacturer, its repair department
or similar departments to prevent hazards;
7. Do not separate the water tank from the base when the humidifier is in operation, and do not touch the water and parts in the water tank;
8. This humidifier is for indoor purpose only;
9. Remove the power plug in thunderstorm weather or when the humidifier is not in use for a long time;
10. Do not overturn the machine when it is powered on and there is water inside to avoid damage to the internal electronic components;
11. Do not allow children or persons incapable of taking care of themselves to operate the machine.
Note:
1. When the room temperature is lower than 0℃, please drain the water in the water tank and sink to prevent the water from getting frozen and causing damage to the machine.
2. If it is not used for a long time, there may be dust on the atomizing sheet, dust and foreign matters in the water tank. It is recommended to clean it before starting it up; otherwise, there will be insufficient mist or no mist at the beginning.
3. When the humidifier is running, foreign objects may fall into the water tank. Remove the foreign objects in the water tank/base on a regular basis; otherwise, the foreign objects may block the water valve.
Introduction of APP
1. Q: How to connect Xiaomi Smart Humidifier 2 with Mi Home App?
A: Xiaomi Smart Humidifier 2 has been connected to Mi Home App, so it can be controlled via Mi Home App. Please scan the code in the manual or download and install Mi Home App in the mobile phone's own application store. Connection of Xiaomi Smart Humidifier 2
The specific operation steps of Mi Home App are listed below:
1. Open Mi Home App and enable the Bluetooth on the mobile phone at the same time;
2. Press and hold the WiFi button on the humidifier until you hear the beeping sound; the WiFi indicator will flash, and the humidifier will be in the ready-to-connect state;
3. Click the + button in the upper right corner in Mi Home App interface to activate automatic search;
4. After Xiaomi Smart Humidifier 2 is found, click on the humidifier;
5. Configure the network;
6. After the network is successfully configured, the mobile phone will be automatically connected with the device; just wait for the successful connection.
2. Q: What to do after Xiaomi Smart Humidifier 2 is connected to Mi Home App?
A: After Xiaomi Smart Humidifier 2 is connected to Mi Home App, the humidifier can be controlled with the mobile phone to power it on/off, set humidification level, set the timed power-on/off, turn on/off the indicators, enable/disable the voice prompt, enable/disable the over-humidity protection, etc. As shown in the figure below.
3. Q: How to switch on/off Xiaomi Smart Humidifier 2 via Mi Home App?
A: Xiaomi Smart Humidifier 2 can be turned on and off via Mi Home App in the specific operation path below: Mi Home App->Select Xiaomi Smart Humidifier 2->Select On/Off to turn on/off the humidifier.
4. Q: How to set the humidification level of Xiaomi Smart Humidifier 2 via Mi Home App?
A: Xiaomi Smart Humidifier 2 can be set in humidification level via Mi Home App in the specific operation path below: Mi Home App->Select Xiaomi Smart Humidifier 2->Select the corresponding level based on the user's needs. There are 4 levels available: Level I-Level II-Level III-Constant-humidity mode.
As shown in the figure below:
Note: If the humidifier detects that the ambient humidity reaches 85%RH when running in level II or level III, it will automatically switch to Level I humidification; when the ambient humidity reaches 85%RH and above for more than 30 minutes, the humidifier will be automatically shut down.
Tip: This feature is disabled by default, which can be enabled in the APP.
5. Q: How to set the timed power-on/off of Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 can be powered on/off at the time set via Mi Home App in the specific operation path below: Mi Home App->Select Xiaomi Smart Humidifier 2->Click on the timed power-on/off->Select the + button in the lower right corner to set the timer.
There are 3 timing modes available: Time period, timed power-on and timed power-off. Users can set the timer based on their own needs.
6. Q: How to cancel the timed power-on/off set on Xiaomi Smart Humidifier 2?
A: To cancel the timer set for Xiaomi Smart Humidifier 2 in Mi Home App, please follow the steps below: Mi Home App->Select Xiaomi Smart Humidifier 2->Click on the timed power-on/off->Press and hold the set timer->Click the Delete button.
7. Q: How to turn on/off the indicator (water tank indicator and power indicator) on Xiaomi Smart Humidifier 2 via Mi Home App?
A: The indicator (water tank indicator and power indicator) on Xiaomi Smart Humidifier 2 can be turned on/off via Mi Home App. The specific operation path is stated below: Mi Home App->Select Xiaomi Smart Humidifier 2->Select the indicator to turn it on/off. You can also press the Wi-Fi button to turn on/off the water tank indicator and power indicator (for water level and power).
8. Q: How to enable/disable the voice prompt of Xiaomi Smart Humidifier 2 via Mi Home App?
A: The voice prompt of Xiaomi Smart Humidifier 2 can be enabled/disabled via Mi Home App. The specific operation path is stated below: Mi Home App->Select Xiaomi Smart Humidifier 2->Select the voice prompt to enable/disable it.
Note: After the voice prompt is disabled, there will be no voice reminder when the water tank is separated from the base and the water level is low in operation.
9. Q: How to update the firmware of Xiaomi Smart Humidifier 2?
A: Xiaomi Smart Humidifier 2 is a smart device, of which the firmware can be upgraded in the specific operation path below: Mi Home App->Select Xiaomi Smart Humidifier 2->Click the three dots in the upper right corner->Click the Firmware Upgrade option; if there is a new firmware version, click the Firmware Upgrade option. As shown in the figure below:
10. Q: Can the constant-humidity mode of Xiaomi Smart Humidifier 2 be adjusted via Mi Home App?
A: After the constant-humidity mode is enabled, the machine will be in the constant-humidity mode, and the default humidity is about 60%. When the humidifier is powered on and switched to the constant-humidity mode, the mist output will be high. When the humidity sensor inside the machine detects that the humidity in the surrounding environment is higher than 60% of the current constant humidity set, the humidifier will be automatically switched to the low mist output. When the sensor detects that the ambient humidity around the machine is lower than 60% of the current constant humidity set, the humidifier will be automatically switched to high mist output. The machine will not shut down throughout the whole process.
Note: Adjustable constant humidity range on APP is 40-70%
Common issues and troubleshooting
1. Q: There is water around Xiaomi Smart Humidifier 2/the table/floor is wet. Is there any water leakage in the machine?
A: Follow the operation instructions below:
1. The humidifier can be set to level I if there is water around the humidifier during operation. It may be caused by excessive indoor humidity; please adjust the mist output appropriately to avoid excessive humidity;
2. It is recommended that the user place the humidifier in a slightly higher position to make the air flow faster, which can also prevent the floor from being too wet;
3. Do not overfill the water, which should not exceed the max. water level;
4. If there is water leakage confirmed, please check whether the humidifier is placed stably;
5. If this problem persists, the user can be guided to perform inspection after sales.
Note: If the base is cleaned and the water is filled in the incorrect way, or there is water accumulated in the mist outlet, water leakage may be caused at the joints of the water tank or in the base.
2. Q: Why does Xiaomi Smart Humidifier 2 fail to generate mist/generate low mist with air supply when powered on?
A: If Xiaomi Smart Humidifier 2 is out of service for a long time, there may be dirt, scale, etc. that block the air outlet and sink on the humidifier, which will cause the mist blockage of the humidifier.
1. In case of any dirt, the user can be guided to wipe it off with the clean soft damp cloth directly;
2. In case of any scale, the user can be guided to pour white vinegar or citric acid into the sink (to dissolves the scale), after which it can be washed with water;
3. Check whether the water in the water tank is sufficient, and the water level should be higher than the water level sensor.
Note:
1. The indicator is on, but there is no air supply or mist: The water level in the base is too high, just pour out some water in the base and restart the machine.
2. The indicator is off, and there is no air supply or mist: Check whether the power supply is connected; if it still cannot work when powered on, the after-sales inspection is required.
3. Q: Is it difficult to clean Xiaomi Smart Humidifier 2?
A: Gently scrub the sink with a soft bristle brush when cleaning the humidifier. Wipe the atomizer with the soft cloth or cotton swab; shake it a few times after filling the water tank, and then pour it out. If the humidifier will be out of user for a long time, the water in the water tank should be drained; all parts of the humidifier shall be cleaned and dried; then, the humidifier can be stored in a cool and dry place.
4. Q: What is the purpose of UV lamp in the base of Xiaomi Smart Humidifier 2? Is it harmful to human body?
A: The UV lamp in the base of Xiaomi Smart Humidifier 2 is the ultraviolet sterilization lamp. It is harmless to human body.
1. The built-in ultraviolet sterilization lamp on the humidifier first kills 99.9% of germs in the water, making the water purer. The pure moisture will be turned into vapor and released into the room air to increase the humidity in the room.
2. The sterilization lamp on Xiaomi Smart Humidifier 2 is enclosed inside, so the light source cannot be seen, which will not cause any harm to the human body. It is recommended to turn off the power supply before opening the base for cleaning or filling water.
5. Q: What should I do if Xiaomi Smart Humidifier 2 fails to run when it is powered on, and the indicator is not on?
A: If Xiaomi Smart Humidifier 2 fails to run when powered on, and the indicator does not light up as reported by the users, the following operations shall be conducted:
1. Please check whether the plug is inserted in the outlet properly and whether the power supply is turned on;
2. In case of poor contact in the power switch, this equipment will not run even if powered on;
3. It may be because the wires in the base are loose and come off during transportation, for which after-sales repair is recommended.
6. Q: What to do if the status indicator (water tank indicator and ring indicator) on Xiaomi Smart Humidifier 2 fails to turn on?
A: If the status indicator does not light up when Xiaomi Smart Humidifier 2 is in operation, please follow the steps below:
1. Please check whether the WiFi button is pressed. Press the WiFi button when the humidifier is running to turn off the status indicator (water tank indicator and power indicator), and press it again to restart the status indicator;
2. Power off and restart the humidifier to see if the status indicator will be on;
3. If the indicator is off all the time, but the humidifier works properly, the users can be instructed to carry out after-sales inspection.
7. Q: What should I do if Xiaomi Smart Humidifier 2 causes abnormal PM2.5 value on the air purifier and the PM2.5 detector when it is used together with them?
A: As Xiaomi Smart Humidifier 2 can atomize the water into relatively tiny droplets in the mist, the diameter of the water droplets is similar to that of various dusts in the air, such as PM2.5, so the water droplets and dusts are indistinguishable to the particle sensor on Xiaomi air purifier, which would mistake the tiny water droplets for dusts in the air.
Therefore, when the purifier in auto mode detects that the PM2.5 content in the air is high, it will run at a higher power, which is normal; it is the same case for the PM2.5 detector, the PM2.5 value displayed will increase, which is normal.
Therefore, it is recommended that users try to run Xiaomi air purifier and humidifier at different times. If they must be used at the same time, try to keep the purifier and PM2.5 detector away from the humidifier in different rooms.
The user shall be clearly informed that this is not a quality issue or a defect. Most of the current sensors are prone to such issue. When they are used, try not to use them at the same time or keep them far away.
8. Q: What should I do if Xiaomi Smart Humidifier 2 fails to be connected with Mi Home App?
A: 1. Check if the WiFi passwords entered for connecting are correct. There shall be no Chinese characters in WiFi username or special characters such as @￥% in passwords; otherwise, please reset the account and password to numbers and letters in English, and then try again;
2. Check whether the router is connected with the external network properly, and whether the webpage can be opened smoothly on the mobile phone or PC connected to the WiFi;
3. Check if the distance between the router and the humidifier is too far (beyond the range of 5 meters or with a partition wall in the middle); if so, you can try to move the router to a place within 1~2 meters from the humidifier and try to reconnect it;
4. You can use your mobile phone as a WIFI hotspot and connect it with another mobile phone. If they can be connected properly, refer to (3)
to perform troubleshooting. If the equipment fails to connect with hotspot, you can contact us for after-sales services;
5. Check if the router is connected to many devices, which may cause the network to be jammed or the router to be unresponsive. You can restart the router
and try again;
6. The current humidifier is incompatible with EAP 802.1x networks, 5G signal networks or public WiFi networks that require web authentication, such as CMCC, ChinaUnicom, etc.; you need to swap the network and try to connect with it;
7. The connection failure may also be attributable to the mobile phone. It is recommended to use another mobile phone to try the link, or download Mi Home App again.
Try upgrading to the latest version;
8. When you need to reconnect the humidifier, it is recommended to reset the humidifier’s WIFI and reconnect it. The humidifier can be reset in the method below: Press and hold the WiFi button for 3 seconds until you hear the beeping sound; when the WiFi indicator flashes, it is reset successfully; wait for it to be connected. Open the mobile APP to reconnect the equipment with the WiFi and bind the equipment.
9. Q: Is it normal to see water in the base when you lift the water tank of Xiaomi Smart Humidifier 2?
A: If the user reports that there is water in the base after lifting the water tank, they may be worried that there is current leakage. The users can be informed that this is a normal phenomenon and the humidifier can be used at ease.
The water in the water tank needs to flow into the water tank in the base before it flows through the sterilization area, atomizer, etc., to complete the whole process of water sterilization, which is then oscillated into mist through atomization and sprayed in the form of mist via the mist outlet to realize humidification.
10. Q: Is it OK to see water in Xiaomi Smart Humidifier 2 after it is received and opened?
A: The reason why there are few water droplets in Xiaomi smart humidifier is that the products have been tested before delivery. It is normal to see a small amount of water droplets therein, which will not affect the hygiene and safety performance of the product. All new products purchased via official sales channels are not second-handed, so please be assured and use them with confidence.
11. Q: How to deal with the water in the mist outlet when using Xiaomi Smart Humidifier 2?
A:
1. If this equipment is used for the first time or put into use after long-time shutdown, there may be water droplets in the mist outlet at the beginning;
2. In the case of high humidity and poor air circulation, the issue of water accumulation may be aggravated;
3. When there are water droplets, wipe them off and the equipment will run properly without any water droplet again;
4. If such issue occurs repeatedly, it shall be fed back for after-sales maintenance or replacement;
Note: In case that the water droplet flows back due to water in the water outlet blocking the mist, there will be water leakage at the joints of the water tank
12. Q: What is the reason why the humidity displayed on Mi Home App of Xiaomi Smart Humidifier 2 is inconsistent with that on the hygrometer?
A: Xiaomi Smart Humidifier 2 is designed with humidity detection, and the sensor is located in the base. If different humidity values are displayed on different devices, you can make judgments based on the points below:
1. The humidity measured with hygrometer may vary greatly depending on its location in the indoor environment. Therefore, the hygrometer can be placed near the humidifier to measure the humidity for 10 minutes until the value is stable.
2. As for different products, the humidity detection method and working method may be slightly different, so there will be slight differences in the values on different measuring instruments. Each product has received strict quality inspection before delivery, which also has the product performance certification report issued by the national certification agency.
Does it help?