Home/Support/FAQ/

POCO M4 Pro 5G FAQ

/

POCO M4 Pro 5G FAQ

Overview
1QWhat are the features of POCO M4 Pro 5G
APOCO M4 Pro 5G adopts 3D quad-curved body + wave texture, has a 5000mAh large rechargeable batterythe standard fast wired charging output is 33W Pro, quick charge at critical moments50MP main camera and 8MP ultra-wide camera, 4-speed dynamic refresh rate (30Hz, 50Hz, 60Hz, 90Hz) for eye-protection, brings a cinematic visual experience. The POCO M4 Pro 5G features the same classic POCO design that fans know and love, with three cool color options. It feels so good in your hand, you'll never want to set it down.

Appearance
 
1QWhat are the features of POCO M4 Pro 5G , and what material does it use
APOCO M4 Pro 5G was built using a 6nm flagship process. It is equipped with an octa-core CPU with a clock speed of up to 2.4GHz, and a powerful ARM Mali-G57 GPU. The upgraded configuration delivers substantial improvements in performance. This display provides a variable refresh rate suitable for a variety of different applications. Made with flagship LCD materials, it delivers a high 90Hz refresh rate and 240Hz touch sampling rate.
 
2QDoes POCO M4 Pro 5G have touch button
APOCO M4 Pro 5G doesn’t have touch button and uses a virtual button scheme.
Setting path: Additional settings >> Full screen display>>Buttons
 
3QDoes POCO M4 Pro 5G have a LED charge indicator light
APOCO M4 Pro 5G has no LED charge indicator light.
 
4.QWhat specification interface does POCO M4 Pro 5G use?
APOCO M4 Pro 5G supports 3.5mm interface, support Type-C headset and Type-C connector.
 
5Q: Does POCO M4 Pro 5G support AI face unlock function?
A: POCO M4 Pro 5G supports AI face unlock.The face unlock of POCO M4 Pro 5G can achieve fast and safe face unlock through high-precision intelligent matching through face detection, attitude estimation, quality assessment, feature extraction, face comparison, in vivo detection and other technologies.
Risk tip: Face recognition is less secure than graphic, digital and hybrid passwords, and the phone could be unlocked by photos, people with similar looks or objects with similar features.
 
6. Q: Does POCO M4 Pro 5G support waterproofing?
A: Waterproof rating is IPX3, full-ring foam sealing + P2i whole machine coating. Do not charge your mobile phone in wet condition.
 
7. Q:How long does it take to charge POCO M4 Pro 5G fully with a standard charger?
A:It is fully charged in 64 minutes in Lab test environment.
 
8. Q:Standard package:
A:POCO M4 Pro 5G / Adapter / USB Type-C Cable / SIM Eject Tool / Protective Case / Quick Start Guide / Warranty Card / Logo Sticker 
 
Hardware related
1.Q: What is the selfie effect of POCO M4 Pro 5G front camera?
A: POCO M4 Pro 5G uses a 16MP camera in the front,you can express the emotions through the lens.
 
2. Q: How does the POCO M4 Pro 5G rear camera?
A: The POCO M4 Pro 5G rear camera adopts 50MP main camera and 8MP ultra-wide camera, which can detect multiple scenes to create better images.
 
3.Q: Does it support EIS electronic anti-jiggling?
A: Support EIS anti-shake.
 
4.Q: Why doesn't POCO M4 Pro 5G blur in preview when taking photos in portrait mode?
A: For the comprehensive consideration of power and performance, POCO M4 Pro 5G will not render the blur effect in the preview state when taking photos in portrait mode. After the shooting, the photos taken in portrait mode will show the background blur effect.
 
5.Q: What display does POCO M4 Pro 5G use?
A: POCO M4 Pro 5G use a 90Hz DCI-P3 Dot display. At present, most apps on the market can automatically recognize the size and resolution of the phone's screen. A small number of software or play video may not be full screen, not full screen software can be in the full screen Settings can force full screen, no black edge.
Note: if the current frequently used App of the user shows abnormal display and screen proportion is out of balance, it can be suggested to use submits feedback in the desktop >> system tools folder >>Services & feedback, and the module selects more >> third party Application >>select the corresponding application name, and detailed description of the problem of the App name, App developers will make adaptation updates.
 
6.Q: How many scenes does the AI Scene Camera support? Does it support sunlight screen, glow-in-the-dark screen and eye protection mode?
A: The AI camera has 27 scenes and India has 33 scenes. Support sunlight screen, do not support the night light screen support eye protection mode. The sunlight screen supports independent opening or closing.
 
7.Q: What kind of SIM card can POCO M4 Pro 5G use?Does it support external SD card?
A: POCO M4 Pro 5G adopts Dual SIM, dual standby: 5G+5G card slot design,External SD card is supported.Memory can be expanded to 1TB.
Note 1: It is not recommended to cut the card by themselves, which may cause damage to the card holder, fail to recognize the card or SIM card can not be taken out, etc.
 
8.Q: Does POCO M4 Pro 5G support 5G and esim card?
A: POCO M4 Pro 5G  support 5G doesn’t support esim card.
 
9.Q: Does POCO M4 Pro 5G support VoLTE?
A: POCO M4 Pro 5G supports VoLTE (HD voice and video calling).Use this feature to make the call faster, better call quality.It needs SIM card operator to support, and the region has VoLTE network signal coverage.
 
10.Q: Does POCO M4 Pro 5G support VoWiFi?
A: POCO M4 Pro 5G supports VoWiFi. Some operators support VoWiFi, depending on the actual situation.
 
11.Q: Does WiFi support dual antennas?
A: Not supported, POCO M4 Pro 5G is a single antenna WIFI
 
12.Q: What is the capacity of the POCO M4 Pro 5G battery?
A: POCO M4 Pro 5G battery capacity is 5000mAhtyp/4900mAhmincapacity.
* The actual situation may vary with usage scenarios and software versions.
 
13.Q: Does POCO M4 Pro 5G support quick charging? What specific versions of fast charging are supported?
A: POCO M4 Pro 5G supports PD3.0/QC2.0 quick charge protocol for 33W Pro fast charging.
 
14.Q: Does POCO M4 Pro 5G support NFC (near field communication)?
A: POCO M4 Pro 5G supports NFC function.
 
15.Q: Does POCO M4 Pro 5G support WiFi Direct\WiFi Display?2.4G/5GWiFi?
A: POCO M4 Pro 5G supports WiFi Direct\WiFi Display,WiFi 2.4G and WIFI 5G.
 
16.Q: What is the Bluetooth version of POCO M4 Pro 5G ?
A: POCO M4 Pro 5G supports Bluetooth 5.1 version and Bluetooth HID, can connect to external devices such as Bluetooth mouse and Bluetooth keyboard.
 
17.Q:Does Bluetooth of POCO M4 Pro 5G support HD audio transmission (AAC, aptX, aptX HD, LDAC, IHDC)?
A: POCO M4 Pro 5G supports AAC and LDAC.
 
18.Q: Does POCO M4 Pro 5G support radio function?
A: POCO M4 Pro 5G supports FM.
 
19.What Global band does POCO M4 Pro 5G support?
A:5G: n1/3/5/7/8/20/28/38/40/41/66/77/78
4G:FDD-LTE Band 1/2/3/4/5/7/8/12/17/20/28/32/66,TDD-LTE Band 38/40/41
3G: WCDMA Band 1/2/4/5/8
2G: GSM 850/900/1800/1900MHz
Note: 5G connectivity may vary based on regional availability and local operator support.
 
System related
1.Q: Is the factory system version of POCO M4 Pro 5G MIUI12?
A: MIUI 12.5 for POCO, based on Android 11
 
2.Q: Does POCO M4 Pro 5G have voice assistant?
A: POCO M4 Pro 5G has Google voice assistant.
 
3.Q: Does POCO M4 Pro 5G support high volume mode?
A: POCO M4 Pro 5G supports the high-volume mode. After adjusting the call volume to full, press the volume + button upward to enable the high-volume mode. By optimizing the software with the underlying hardware, the volume of the receiver can be increased again.At the same time, POCO M4 Pro 5G supports external amplifying volume, which greatly improves the external playback volume and sound quality of the phone.
 
4.Q: Does POCO M4 Pro 5G support big MAC fonts?
A: POCO M4 Pro 5G supports big MAC font, which makes reading large characters easier and more convenient for the elderly.
Open path: System Settings >> Display >> Text size >> select "big MAC".
 
5.Q: Does POCO M4 Pro 5G support split screen mode?
A: POCO M4 Pro 5G supports split screen mode.
 
6.Q: Does POCO M4 Pro 5G support full-screen gestures?
A: POCO M4 Pro 5G supports full-screen gestures, which you can select directly at the first boot or switch in the full-screen options set by the system after entering the system.
 
7.Q: Does POCO M4 Pro 5G support one-handed mode?
A: POCO M4 Pro 5G supports one hand mode, open method: Settings >> Additional settings >> One-handed mode, you can choose to use different sizes.
 
8.Q: Does POCO M4 Pro 5G support double click to wake up?
A: POCO M4 Pro 5G supports double click on the screen to wake up (the system is turned off by default), which needs to be turned on manually.
Open Double tap screen to wake setting path: system settings >> Lock screen >> Double tap screen to wake.
 
9.Q: Does POCO M4 Pro 5G support super wallpaper?
A:Yes,support.
 
10.Q: How does POCO M4 Pro 5G perform hardware detection?
A: There are two ways of hardware detection for POCO M4 Pro 5G :
Method 1: enter "*#*#64663#*#*" in the dial interface, or enter "*#*#6484#*#*".
Mode 2: in the Setting>>About phone>>All specs, click "kernel version" four times.
 
11.Q: Does POCO M4 Pro 5G have Bootloader lock?
A: In order to improve the security of user data, ensure the reliability of phone search function, and prevent scalpers from batch swiping third-party ROM, which may lead to user information leakage or other system problems, POCO M4 Pro 5G has added Bootloader lock.
 
12. Q: Does POCO M4 Pro 5G support the Recovery mode to empty data?
A: POCO M4 Pro 5G supports the Recovery mode to clear all data.Enter the Recovery mode: in the shutdown state, hold down the volume + power button, and release the power button until entering the Recovery mode after Mi Logo appears on the screen. 
FAQ
 
1.Q:Why will cracks appear on the battery cover when the phone is accidentally dropped to the ground?
A:The battery cover will be hit by foreign objects during the process of dropping the phone, as the battery cover is made of plastic, scratches and cracks will appear; it is recommended to avoid external impacts and scratches when using the phone, for example, the phone is covered with a protective cover during use, etc.
 
2.Q:Why will white spots appear on the screen when the phone is accidentally dropped to the ground or knocked to the screen?
A:In the process of dropping the phone, the screen is squeezed by external forces and collision, the layers in the backlight (such as the light guide) will be damaged, resulting in the appearance of white spots, it is recommended to avoid external collision and squeezing when using the phone, while using a protective cover.
 

3.Q: Why does the screen not go out after using the phone to raise the hand to light up the screen and put down the screen while holding the phone?

 A: The POCO M4 Pro 5G uses a hand-raising screen algorithm developed by Xiaomi team, if you hold the POCO M4 Pro 5G, the algorithm will recognize it and think you will continue to use the phone, so it will not go out; when you place the phone on the desktop or flip the screen down, the algorithm will think you are not using the phone for a while, it will go out to save power consumption.

 

4.Q: Why is there no sound and noise when I use Type-C headset?

A: Thank you for purchasing Xiaomi phone, if this problem occurs, please OTA upgrade the latest version or use 3.5mm standard headset for.

 

5.Q: Why is the other can't hear me when I enter the subway station?

A: The call quality of the call is also affected by the antenna signal, when entering the subway station or corners and other weak signal areas, the prototype can not receive the signal very well, so the call process will appear lag. Will also make the other party inaudible.

 

6.Q: Why are the four corners of the screen shiny when I take a selfie?

A: Due to the shooting direction and light in some special angle, the lens will produce glare, please adjust the shooting angle to try.

 

7.Q: Why are the brightness effects of my photos taken continuously with HDR on different?

A: Since HDR shooting requires the phone to do a lot of calculations to optimize the photo effect, continuous photo shooting will cause the phone to not have enough time to optimize the continuous photos, so there is a difference in brightness effect, and the faster you shoot, the bigger the difference.