Rdemi Note 14 - PREMIUM SERVICES TERMS AND CONDITIONS

Rdemi Note 14 - PREMIUM SERVICES TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/ng/support/warranty .

 

1.       SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Redmi Note 14 (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Nigeria (hereinafter the “Territory”). This offer is provided by Xiaomi Technology H.K Limited, having its registered office at Suite 3209,32/F, Tower 5, The Gateway Harbour City 15, Canton Road, Tsim Sha Tsui Kowloon, Hong Kong (hereinafter “Xiaomi” or “we”). Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.

 

2.       AFTERSALES SERVICES

This offer will include the following additional after-sale services:

i.  One-time (1) free screen replacement or repair within 6 months from the date of first purchase of the Product by end user (please refer to point 4.1);

3.       PERIOD OF THE SERVICES

-  One-time (1) free screen replacement or repair: six (6) months from the date of first purchase of the Product by end user. The purchase date must be before February 28, 2025 (Based on activation date).

4.       SERVICES DESCRIPTION

4.1   One-time (1) free screen replacement or repair within 6 months

Beneficiaries who purchase the Product before February 28, 2025 (Based on activation date) are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the end user (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.

Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

a)        Exclusions

This Service does not apply to or cover the following situations: 

  1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

  2. The Product is a counterfeit and was not manufactured by Xiaomi;

  3. Damages to the screen are caused intentionally or with gross negligence;

  4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

  5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

  6. The Beneficiary does not provide the invoice of the purchase or delivery bill where it is required;

  7. The defect is caused by a non-intended purposes of use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

  8. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

5.       MISCELLANEOUS

5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair) to you.

For the purpose of providing with you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/ng/support/warranty remain applicable. In the event of a contradiction between this offer and the general terms and conditions, this T&C shall prevail. The offers are subject to Nigeria Law.

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE UNDER THE LAW. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.