What to do if the Xiaomi TV Stick 4K gets stuck?

If the Xiaomi TV Stick 4K gets stuck, please refer to the troubleshooting methods as follows:
  1. Check that your network connection is working properly. An unstable network connection can cause the Xiaomi TV Stick 4K to get stuck.
  2. Unplug the TV Stick from the HDMI port and power source. This often resolves temporary freezes or glitches.
  3. Check if your Xiaomi TV and the Xiaomi TV Stick 4K need to be updated. If so, please update to the latest version.
  4. Check the video source and try playing another video to see if the problem lies with the video itself.
  5. Make sure you are using the original power adapter and cable.
  6. Check if your Xiaomi TV Stick 4K is connected to the original power cord. A third-party power cord can also cause lag.
  7. Reset your Xiaomi TV Stick 4K, noting that this will result in data loss.
If the problem persists, you can contact the after-sales service to resolve the issue.

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