What to do if the Mijia Front Load Washer Dryer 10.5kg does not stop running?

Here are the reasons why the Mijia Front Load Washer Dryer 10.5kg does not stop running:
1. When there is too much foam inside, in order to prevent the foam from overflowing, the washing machine will perform a defoaming process. At this time, the timer will stop and will continue to run after the defoaming process is completed;
2. During the Spin program of the washing machine, the clothes inside turn over. When the clothes inside are unbalanced, the washing machine will enter the process of automatic balancing. At this time, the time will not run and it cannot rotate at high speed. When the clothes are balanced and then enter high-speed operation, the time will continue to decrease. If it is not balanced for a long time, you can try to pause the washing machine, take out the clothes and shake them loose, and then put them into the drum to continue dehydrating.
To reduce the occurrence of unbalanced clothes, please place the clothes according to the following steps:
1. Put clothes of different sizes together, and do not put small items to spin alone;
2. The clothes are placed in a scattered manner. If the clothes are placed in a disorderly manner, the clothes have risk to become tangled and cause imbalance.
If the above methods still cannot solve the problem, please contact after-sales service.