What to do if the Mi TV Bezel-less’s screen appears color gradient or uneven color?
If you are experiencing color gradients or uneven color on your Mi TV Bezel-less’s screen, please refer to the following steps to troubleshoot the issue:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the picture settings of your TV;
3. Navigate to [Settings] >> [Device Preferences] >> scroll down to find [Picture] >> adjust the picture settings. If the issue persists, you could also go back to [Picture] >> select [Reset Current Picture];
4. Clear app cache and date as follows: go to [Settings] >> [Apps] >> select the problematic app >> select [Clear data] and [Clear data] as needed;
5. Ensure that the app you are using is up to date by going to [Apps] >> [Google Play Store] >> [Account] icon at the upper right corner >> [Manage apps & games] >> [Updates];
6. Uninstall and reinstall the problematic app to see if the issue persists;
7. Ensure that your TV system is up to date. Go to [Settings] >> [Device Preferences] >> [About] >> [System update]. System updates may include bug fixes and improvements that can address display issues;
8. As a last resort, you can try performing a factory reset on your TV. Navigate to [Settings] >> go to [Device Preferences] >> select [Reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
2. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its own display settings. Make sure the settings on the source device match the settings on your TV;
3. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
4. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Ensure that your TV and external device are connected to a stable and high-speed network connection;
3. Ensure that the content being played doesn't have display issues from their source or affected during downloading or copying;
4. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings;
5. Test casting with a different device to see if the issue persists. If the issue doesn’t occur, it indicates that the TV is in good condition;
6. Ensure the casting compatibility with your external device. The device system version must be Android 4.2/Windows 10 or above and must also have built-in cast feature. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the picture settings of your TV;
3. Navigate to [Settings] >> [Device Preferences] >> scroll down to find [Picture] >> adjust the picture settings. If the issue persists, you could also go back to [Picture] >> select [Reset Current Picture];
4. Clear app cache and date as follows: go to [Settings] >> [Apps] >> select the problematic app >> select [Clear data] and [Clear data] as needed;
5. Ensure that the app you are using is up to date by going to [Apps] >> [Google Play Store] >> [Account] icon at the upper right corner >> [Manage apps & games] >> [Updates];
6. Uninstall and reinstall the problematic app to see if the issue persists;
7. Ensure that your TV system is up to date. Go to [Settings] >> [Device Preferences] >> [About] >> [System update]. System updates may include bug fixes and improvements that can address display issues;
8. As a last resort, you can try performing a factory reset on your TV. Navigate to [Settings] >> go to [Device Preferences] >> select [Reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
2. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its own display settings. Make sure the settings on the source device match the settings on your TV;
3. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
4. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Ensure that your TV and external device are connected to a stable and high-speed network connection;
3. Ensure that the content being played doesn't have display issues from their source or affected during downloading or copying;
4. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings;
5. Test casting with a different device to see if the issue persists. If the issue doesn’t occur, it indicates that the TV is in good condition;
6. Ensure the casting compatibility with your external device. The device system version must be Android 4.2/Windows 10 or above and must also have built-in cast feature. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Does it help?
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