What to do if the Mi TV 4S 43 turns on but no picture or sound?
When the Mi TV 4S 43 turns on but displays no picture or sound, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Ensure that your TV is connected to the internet. Poor or unstable internet connectivity can lead to issues with streaming apps;
2. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data];
3. Make sure that the apps you are using are updated to the latest versions;
4. If the issue persists, try uninstalling the app and then reinstalling it;
5. Some apps have their own display and audio settings. Check if the app you're using has any specific settings for picture and sound;
6. Perform a simple restart of your TV. This can help refresh the system and resolve minor glitches;
7. Check for available updates for the system. Go to [Settings] >> [System] >> [About] >> [System update];
8. If the issue persists please reset the factory by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset].
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture or sound settings.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Ensure that your TV is connected to the internet. Poor or unstable internet connectivity can lead to issues with streaming apps;
2. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data];
3. Make sure that the apps you are using are updated to the latest versions;
4. If the issue persists, try uninstalling the app and then reinstalling it;
5. Some apps have their own display and audio settings. Check if the app you're using has any specific settings for picture and sound;
6. Perform a simple restart of your TV. This can help refresh the system and resolve minor glitches;
7. Check for available updates for the system. Go to [Settings] >> [System] >> [About] >> [System update];
8. If the issue persists please reset the factory by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset].
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture or sound settings.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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