What to do if the display on the Mi TV 4A 32 goes black?
If the display on the Mi TV 4A 32 goes black, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs while you are using external devices like DVD players or game consoles on your TV, please refer to the following methods:
1. Ensure the power cables of your external devices are securely plugged into the device and the power outlet. Verify that the power outlet is functional by testing it with another device. If you’re using a power strip, make sure it’s working properly;
2. Your external device, like a DVD player, streaming box, or gaming console, may also have its own aspect ratio settings. Make sure the settings on the source device match the settings on your TV;
3. Confirm that the correct input source is selected. The TV may be set to an input with no active signal. So please go to [Settings] >> [Device Preferences] >> [Inputs].
Scenario 2:
If the issue occurs while you are casting on your TV, please refer to the following methods:
1. Restart your casting device, which can often resolve temporary glitches;
2. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
3. Check the casting device settings (e.g. smartphone, tablet, or computer) for any picture settings. Make sure the casting device is physically intact without any visible damage;
4. Make sure your casting device has the latest firmware or software updates installed as outdated software can sometimes cause compatibility issues.
Scenario 3:
If the issue occurs while you are using apps on your TV, please refer to the following methods:
1. Ensure the app’s settings are configured to match the screen size and resolution of your TV as some apps have their own display settings;
2. Ensure that the app you are using has enough storage by opening [Settings] >> [Apps] >> [Clear cache] or [Clear data];
3. Install any available updates and see if that resolves the issue. Please navigate to [Apps] >> select Play Store >> select the icon at the upper right corner >> [Manage apps & games] >> [Updates] >> [Check for updates];
4. You can uninstall the app and reinstall it from the Play Store;
Note:
Uninstalling and reinstalling may affect the data. Please save or back up the data in advance.
5. Check the TV settings and turn off any power-saving features that may be activated by going to [Settings] >> [Timer] >> [Sleep Timer] >> [Off];
6. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
7. Ensure that your TV’s firmware is up to date by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
8. If all else fails, please reset your TV to the factory defaults by going to [Settings] >> [Device Preferences] >> [Reset].
Note:
Keep in mind that this will erase all settings and data on your TV. So be cautious before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs while you are using external devices like DVD players or game consoles on your TV, please refer to the following methods:
1. Ensure the power cables of your external devices are securely plugged into the device and the power outlet. Verify that the power outlet is functional by testing it with another device. If you’re using a power strip, make sure it’s working properly;
2. Your external device, like a DVD player, streaming box, or gaming console, may also have its own aspect ratio settings. Make sure the settings on the source device match the settings on your TV;
3. Confirm that the correct input source is selected. The TV may be set to an input with no active signal. So please go to [Settings] >> [Device Preferences] >> [Inputs].
Scenario 2:
If the issue occurs while you are casting on your TV, please refer to the following methods:
1. Restart your casting device, which can often resolve temporary glitches;
2. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
3. Check the casting device settings (e.g. smartphone, tablet, or computer) for any picture settings. Make sure the casting device is physically intact without any visible damage;
4. Make sure your casting device has the latest firmware or software updates installed as outdated software can sometimes cause compatibility issues.
Scenario 3:
If the issue occurs while you are using apps on your TV, please refer to the following methods:
1. Ensure the app’s settings are configured to match the screen size and resolution of your TV as some apps have their own display settings;
2. Ensure that the app you are using has enough storage by opening [Settings] >> [Apps] >> [Clear cache] or [Clear data];
3. Install any available updates and see if that resolves the issue. Please navigate to [Apps] >> select Play Store >> select the icon at the upper right corner >> [Manage apps & games] >> [Updates] >> [Check for updates];
4. You can uninstall the app and reinstall it from the Play Store;
Note:
Uninstalling and reinstalling may affect the data. Please save or back up the data in advance.
5. Check the TV settings and turn off any power-saving features that may be activated by going to [Settings] >> [Timer] >> [Sleep Timer] >> [Off];
6. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
7. Ensure that your TV’s firmware is up to date by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
8. If all else fails, please reset your TV to the factory defaults by going to [Settings] >> [Device Preferences] >> [Reset].
Note:
Keep in mind that this will erase all settings and data on your TV. So be cautious before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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