What to do if there is noise on the Xiaomi TV A Pro 50?
If there is noise on the Xiaomi TV A Pro 50, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. You can adjust the sound mode. Go to [Settings] >> [Display & Sound] >> [Sound] >> [Sound Mode] >> select your preferred sound mode;
2. Some apps have their own audio settings. Check if the app you’re using has any specific settings for syncing sound;
3. Clear the cache and data of the streaming app experiencing issues by going to [Settings] >> [System] >> [Storage] >> [Internal shared storage] >> select the app to clear cache >> select [Clear data], [Clear cache] or [Clear defaults];
4. Ensure that the app you are using is up to date;
5. You can uninstall and reinstall the apps from the TV and check if the issue persists;
6. Make sure your TV’s operating system is up-to-date. Go to [Settings] >> [System] >> [About] >> [System update] >> [Check for update];
7. As a last resort, you can try performing a factory reset on your TV. Go to [Settings] >> [System] >>[About] >> [Reset] >> [Factory reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the app on your external devices you're using has any specific sound settings, and you can adjust these settings if possible.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network with a strong signal;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct audio settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. You can adjust the sound mode. Go to [Settings] >> [Display & Sound] >> [Sound] >> [Sound Mode] >> select your preferred sound mode;
2. Some apps have their own audio settings. Check if the app you’re using has any specific settings for syncing sound;
3. Clear the cache and data of the streaming app experiencing issues by going to [Settings] >> [System] >> [Storage] >> [Internal shared storage] >> select the app to clear cache >> select [Clear data], [Clear cache] or [Clear defaults];
4. Ensure that the app you are using is up to date;
5. You can uninstall and reinstall the apps from the TV and check if the issue persists;
6. Make sure your TV’s operating system is up-to-date. Go to [Settings] >> [System] >> [About] >> [System update] >> [Check for update];
7. As a last resort, you can try performing a factory reset on your TV. Go to [Settings] >> [System] >>[About] >> [Reset] >> [Factory reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the app on your external devices you're using has any specific sound settings, and you can adjust these settings if possible.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network with a strong signal;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct audio settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
Does it help?
Yes
No