What to do if the Xiaomi TV A Pro 55 has picture but no sound?
If the Xiaomi TV A Pro 55 has picture but no sound, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Please adjust the sound mode by going to [Settings] >> [Display & Sound] >> [Sound] >> [Sound mode]. And you can select [Movie], [Standard], or other options to check if the problem is resolved;
2. You can also choose to set up a dialogue enhancer to improve the sound effects. Go to [Settings] >> [Display & Sound] >> [Sound] and select [DAC-4 dialogue enhancer]. After that, you can find the [Low], [Medium] or [High] option;
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Please adjust the sound mode by going to [Settings] >> [Display & Sound] >> [Sound] >> [Sound mode]. And you can select [Movie], [Standard], or other options to check if the problem is resolved;
2. You can also choose to set up a dialogue enhancer to improve the sound effects. Go to [Settings] >> [Display & Sound] >> [Sound] and select [DAC-4 dialogue enhancer]. After that, you can find the [Low], [Medium] or [High] option;
3. Check for available updates for the system. You can go to [Settings] >> select [System] >> select [About] >> select [System update];
4. If the issue persists, you may consider performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Keep in mind that this will erase all data on the device.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Verify that the settings on the external device are configured correctly;
2. Ensure that the external device is properly connected to the TV. Verify that the cables are securely plugged into the correct input ports;
3. Inspect the HDMI cable for any damage. If possible, try using a different HDMI cable to see if the issue is related to the cable itself.
If the above troubleshooting methods can't resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
4. If the issue persists, you may consider performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Keep in mind that this will erase all data on the device.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Verify that the settings on the external device are configured correctly;
2. Ensure that the external device is properly connected to the TV. Verify that the cables are securely plugged into the correct input ports;
3. Inspect the HDMI cable for any damage. If possible, try using a different HDMI cable to see if the issue is related to the cable itself.
If the above troubleshooting methods can't resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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