What to do if the Xiaomi TV A Pro 32 screen has dark edges or an incomplete display?
If your Xiaomi TV A Pro 32’s screen has dark edges or an incomplete display, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Please check the app cache and clean it by going to [Settings] >> [Apps] >> [Google Play Store]. Then you can select [Clear data], [Clear cache] or [Clear defaults];
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Please check the app cache and clean it by going to [Settings] >> [Apps] >> [Google Play Store]. Then you can select [Clear data], [Clear cache] or [Clear defaults];
2. Check if the app is the latest version, please go to [Settings] >> [Apps] >> [Google Play Store] >> [Uninstall updates] >> [OK];
3. If the above methods don't work, please uninstall and reinstall the app.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device to the TV is in good condition. Try using a different HDMI cable to rule out any cable-related issues;
2. Ensure that the external device is configured correctly. Check the settings on the external device to see if there are options related to brightness and contrast.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that your TV's firmware is up to date. You can go to [Settings] >> [System] >> [About] >> [System update];
2. Check the display settings on your TV. You can navigate to [Settings] >> [Display & Sound] >> [Screen]. Adjust the display settings or follow the on-screen instructions;
3. If the above methods don't work, please uninstall and reinstall the app.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device to the TV is in good condition. Try using a different HDMI cable to rule out any cable-related issues;
2. Ensure that the external device is configured correctly. Check the settings on the external device to see if there are options related to brightness and contrast.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that your TV's firmware is up to date. You can go to [Settings] >> [System] >> [About] >> [System update];
2. Check the display settings on your TV. You can navigate to [Settings] >> [Display & Sound] >> [Screen]. Adjust the display settings or follow the on-screen instructions;
3. Sometimes, a simple restart can resolve display issues. Power off your Google TV, wait for a few seconds, and then power it back on;
4. If the issue persists, you may consider performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Keep in mind that this will erase all data on the device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
4. If the issue persists, you may consider performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Keep in mind that this will erase all data on the device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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