What to do if the screen of the Mi TV 4S 55 dims or glows abnormally?
If your Mi TV 4S 55 screen dims or glows abnormally, please refer to the following troubleshooting steps:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data];
2. Check for updates for the apps installed on your TV. An outdated app can cause compatibility issues;
3. If the issue persists, try uninstalling the app and then reinstalling it;
4. Ensure that the brightness, contrast, and other display settings are adjusted correctly. Please navigate to [Settings] >> [Device Preferences] >> [Picture] >> check for the picture settings here;
5. Check for TV firmware updates by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
6. If none of the above steps works, you can consider performing a factory reset on your TV by going to [Settings] >> [Device Preferences] >> [Reset].
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Disconnect any external devices (such as gaming consoles, Blu-ray players, etc.) connected to your TV. Test if the issue persists with only the TV itself;
2. If you're using external devices, like a cable box or gaming console, ensure that the HDMI or other cable connections are secure and functioning properly. Faulty connections can cause display abnormalities;
3. If the issue is related to an external device, check for firmware updates for that device.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data];
2. Check for updates for the apps installed on your TV. An outdated app can cause compatibility issues;
3. If the issue persists, try uninstalling the app and then reinstalling it;
4. Ensure that the brightness, contrast, and other display settings are adjusted correctly. Please navigate to [Settings] >> [Device Preferences] >> [Picture] >> check for the picture settings here;
5. Check for TV firmware updates by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
6. If none of the above steps works, you can consider performing a factory reset on your TV by going to [Settings] >> [Device Preferences] >> [Reset].
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Disconnect any external devices (such as gaming consoles, Blu-ray players, etc.) connected to your TV. Test if the issue persists with only the TV itself;
2. If you're using external devices, like a cable box or gaming console, ensure that the HDMI or other cable connections are secure and functioning properly. Faulty connections can cause display abnormalities;
3. If the issue is related to an external device, check for firmware updates for that device.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Does it help?
Yes
No