What to do if the Xiaomi TV Max 86 is unable to browse the internet or access specific websites?
If your Xiaomi TV Max 86 is unable to browse the internet or access specific websites, please refer to the following steps:
1. Ensure that your TV is connected to the internet;
2. If your TV is unable to access specific websites, try accessing those sites on other devices, such as a computer or smartphone, using the same network. This can determine if the issue is with the TV or with the websites themselves;
3. If you are using Wi-Fi, try reconnecting the Wi-Fi to see if that resolves the issue by navigating to [Settings] >> [Network & Internet] >> choose the Wi-Fi you connected >> [Forget network] >> [OK] >> choose the Wi-Fi you want to connect >> enter the Wi-Fi password and confirm it;
1. Ensure that your TV is connected to the internet;
2. If your TV is unable to access specific websites, try accessing those sites on other devices, such as a computer or smartphone, using the same network. This can determine if the issue is with the TV or with the websites themselves;
3. If you are using Wi-Fi, try reconnecting the Wi-Fi to see if that resolves the issue by navigating to [Settings] >> [Network & Internet] >> choose the Wi-Fi you connected >> [Forget network] >> [OK] >> choose the Wi-Fi you want to connect >> enter the Wi-Fi password and confirm it;
4. Sometimes, network issues can be resolved by power cycling your router and modem. Unplug them, wait for about 30 seconds, and then plug them back in. After the restart, try to connect your TV again;
5. Check the DNS settings on your TV. Alternatively, you can use your router's DNS settings;
6. Double-check the website URL for typos. Ensure you've entered the correct address;
7. If you are using a web browser on your TV, try clearing the browser cache and data;
8. If the issue is specific to a particular browser, try using a different browser on your TV;
9. If you are using a VPN or proxy on your TV, try disabling it to see if it's causing the problem. Some VPNs or proxies may restrict access to specific websites;
10. If you have parental control settings or website filtering enabled on your router or within the TV's settings, make sure they are not blocking the websites you want to access;
11. Contact your ISP to ask if there are any network issues in your area;
12. If the issue still persists, please update the firmware of your TV by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
13. If all else fails, you can perform a factory reset on your TV by navigating to the [Settings] icon >> [Device Preferences] >> scroll down and select [Reset].
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
5. Check the DNS settings on your TV. Alternatively, you can use your router's DNS settings;
6. Double-check the website URL for typos. Ensure you've entered the correct address;
7. If you are using a web browser on your TV, try clearing the browser cache and data;
8. If the issue is specific to a particular browser, try using a different browser on your TV;
9. If you are using a VPN or proxy on your TV, try disabling it to see if it's causing the problem. Some VPNs or proxies may restrict access to specific websites;
10. If you have parental control settings or website filtering enabled on your router or within the TV's settings, make sure they are not blocking the websites you want to access;
11. Contact your ISP to ask if there are any network issues in your area;
12. If the issue still persists, please update the firmware of your TV by navigating to [Settings] >> [Device Preferences] >> [About] >> [System update];
13. If all else fails, you can perform a factory reset on your TV by navigating to the [Settings] icon >> [Device Preferences] >> scroll down and select [Reset].
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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