How to deal with TV sound output port not working on the Mi TV 4S 65?
If the sound output port on your Mi TV 4S 65 doesn’t function properly, please try the following steps to troubleshoot and potentially resolve the issue:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Some apps have their own audio settings. Check if the app you’re using has any specific settings for adjusting sound;
2. Check the TV's volume and mute settings to ensure the volume is not muted or set too low;
3. Ensure that the output is correctly set by going to [Settings] >> [Device Preferences] >> [Sound] >> [Speakers] >> [TV Speakers] or [S/PDIF];
4. Make sure that your TV's system is the latest version by going to [Settings] >> [About] >> [System Update]. If available, install the updates;
5. If the problem persists, you can perform a factory reset by navigating to [Settings] >> [Device Preferences] >> [Reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the device you’re using has any specific settings for controlling sound.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any audio settings. Make sure the casting device is physically intact without any visible damage.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Some apps have their own audio settings. Check if the app you’re using has any specific settings for adjusting sound;
2. Check the TV's volume and mute settings to ensure the volume is not muted or set too low;
3. Ensure that the output is correctly set by going to [Settings] >> [Device Preferences] >> [Sound] >> [Speakers] >> [TV Speakers] or [S/PDIF];
4. Make sure that your TV's system is the latest version by going to [Settings] >> [About] >> [System Update]. If available, install the updates;
5. If the problem persists, you can perform a factory reset by navigating to [Settings] >> [Device Preferences] >> [Reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the device you’re using has any specific settings for controlling sound.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any audio settings. Make sure the casting device is physically intact without any visible damage.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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