Mijia Front Load Washer Dryer Pro 12.5kg FAQ

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Product InformationQ1: What are the selling points of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The selling points of the Mijia Front Load Washer Dryer Pro 12.5kg are as follows:1. The washing machine automatically dispenses the appropriate amount of detergent and fabric softener based on the selected wash program and laundry load, helping to improve washing performance while reducing waste.2. The 32-minute quick wash program provides fast and efficient cleaning for lightly soiled clothes, making it ideal for everyday laundry needs.3. The extra-large 525 mm drum provides more space for clothes to tumble freely, helping improve washing performance, reduce tangling, and care for fabrics more effectively.4. The washing machine supports Xiaomi smart features, allowing you to remotely control and monitor the appliance through the Xiaomi Home App, create smart automation, and seamlessly integrate it with other compatible Xiaomi smart home devices. Q2: What are the market regions for the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg has been launched in Vietnam, Thailand, Malaysia, Russia, Belarus, and Kazakhstan. Q3: What color is the Mijia Front Load Washer Dryer Pro 12.5kg?A: The color of the Mijia Front Load Washer Dryer Pro 12.5kg is silver gray. Q4: What are the body dimensions of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The product dimensions of the Mijia Front Load Washer Dryer Pro 12.5kg are 598 × 610 × 850 mm (W × D × H). Q5: What are the package dimensions of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The package dimensions of the Mijia Front Load Washer Dryer Pro 12.5kg are 735 × 695 × 890 mm (W × D × H). Q6: What is the net weight of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The net weight of the Mijia Front Load Washer Dryer Pro 12.5kg is 71 kg. Q7: What is the gross weight of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The gross weight of the Mijia Front Load Washer Dryer Pro 12.5kg is 76 kg. Q8: What material is the Mijia Front Load Washer Dryer Pro 12.5kg body made of?A: The material of the body of the Mijia Front Load Washer Dryer Pro 12.5kg is metal sheet. Q9: What material is the drum of the Mijia Front Load Washer Dryer Pro 12.5kg made of?A: The material of the drum of the Mijia Front Load Washer Dryer Pro 12.5kg is stainless steel. Q10: What material is the Mijia Front Load Washer Dryer Pro 12.5kg door made of?A: The material of the part that contacts the door seal of the door of the Mijia Front Load Washer Dryer Pro 12.5kg is glass. Q11: What is the operating environment of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The operating environment of the Mijia Front Load Washer Dryer Pro 12.5kg is 0 °C-40 °C. Q12: What is the IP rating of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The IP rating of the Mijia Front Load Washer Dryer Pro 12.5kg is IPX4. Q13: What is the energy efficiency rating for the Mijia Front Load Washer Dryer Pro 12.5kg?A: The energy efficiency rating of the Mijia Front Load Washer Dryer Pro 12.5kg varies by region:1. Vietnam: 5-star energy efficiency.2. Thailand: 5-star energy efficiency.3. Malaysia: 3-star water efficiency. Q14: What is the noise level for the Mijia Front Load Washer Dryer Pro 12.5kg?A: The maximum noise level of the Mijia Front Load Washer Dryer Pro 12.5kg is less than or equal to 72 dB. Q15: What is the required water pressure for the Mijia Front Load Washer Dryer Pro 12.5kg?A: The water pressure required for the Mijia Front Load Washer Dryer Pro 12.5kg is 0.05 MPa-0.8 MPa. Q16: What is the application to connect and manage the Mijia Front Load Washer Dryer Pro 12.5kg?A: The application to connect and manage the Mijia Front Load Washer Dryer Pro 12.5kg is the Xiaomi Home App. Q17: What is the rated voltage of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The rated voltage of the Mijia Front Load Washer Dryer Pro 12.5kg is 220 V-240 V in Vietnam, Thailand, Malaysia, Russia, Belarus, and Kazakhstan. Q18: What is the maximum current of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The maximum current of the Mijia Front Load Washer Dryer Pro 12.5kg is 10 A. Q19: What is the power of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The rated drying power of the Mijia Front Load Washer Dryer Pro 12.5kg is 1500-1800 W in Vietnam, Thailand, Malaysia, Russia, Belarus, and Kazakhstan. Q20: What is the standby power of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The standby power of the Mijia Front Load Washer Dryer Pro 12.5kg is ≤0.5 W. Q21: What is the length of the power cord of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The length of the power cord of the Mijia Front Load Washer Dryer Pro 12.5kg is 1.5 m. Q22: What is the power consumption of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Please refer to the energy efficiency label on the washing machine to estimate its power consumption. Actual power consumption may vary depending on the selected washing program, the laundry load, and other usage conditions. Q23: What is the length of the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The length of the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg is 1.2 m in Vietnam, Thailand, and Malaysia. It is 1.5 m in Russia, Belarus, and Kazakhstan. Q24: What are the specifications of the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg is 1.2 meters and features a filter and a quick-connector in Vietnam, Thailand, and Malaysia. It is 1.5 meters and features a British 6-point connector in Russia, Belarus, and Kazakhstan. Q25: What is the length of the Mijia Front Load Washer Dryer Pro 12.5kg drain hose?A: The length of the Mijia Front Load Washer Dryer Pro 12.5kg's drain hose varies depending on the reference measuring point:1. When measured from the pump, the drain hose is approximately 2.25 m.2. When measured from the casing outlet, the drain hose is approximately 1.5 m.3. When measured from the drainage hose clip, the drain hose is approximately 1 m. Q26: What are the specifications of the Mijia Front Load Washer Dryer Pro 12.5kg Drain Hose?A: The specifications of the Mijia Front Load Washer Dryer Pro 12.5kg Drain Hose are as follows:1. Head outer diameter: 26 mm.2. Head inner diameter: 20 mm.3. Hose body diameter: 22.5 mm. Q27: Does the Mijia Front Load Washer Dryer Pro 12.5kg have a Night Wash?A: The Mijia Front Load Washer Dryer Pro 12.5kg supports Night Wash, but it can only be selected using the App after connecting to the Xiaomi Home App. Q28: Does the Mijia Front Load Washer Dryer Pro 12.5kg come with protective film on the exterior?A: The Mijia Front Load Washer Dryer Pro 12.5kg has protective film on some areas of the exterior, but it is not fully covered. Q29: What is the drainage method of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses upper drainage. Q30: Does the Mijia Front Load Washer Dryer Pro 12.5kg support being remotely controlled?A: The Mijia Front Load Washer Dryer Pro 12.5kg supports being remotely controlled.A lit remote control icon indicates that remote control is enabled. When the icon goes out, it means remote control is disabled. You can set "Remote control" to On/Off on the program selection page, or press [Scroll up/Confirm] to enable/disable remote control while a program is running. Q31: What buttons does the Mijia Front Load Washer Dryer Pro 12.5kg have?A: The Mijia Front Load Washer Dryer Pro 12.5kg includes six buttons as follows:1. On/Off2. Start/Pause3. Select/Switch4. Return5. Scroll up/Confirm6. Scroll down/Confirm Q32: What is the structure of the door lock of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses an electromagnetic door lock. Q33: Is the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg antibacterial?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses an antibacterial door seal. Q34: Does the Mijia Front Load Washer Dryer Pro 12.5kg support a silent mode?A: The Mijia Front Load Washer Dryer Pro 12.5kg supports a silent mode. Q35: What is a DD motor on the Mijia Front Load Washer Dryer Pro 12.5kg and what are its advantages?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses a DD motor. The working principle of the DD (Direct Drive) motor: In a direct-drive structure, the motor rotor shares the same shaft with the washing drum, eliminating the need for belts, pulleys, or other transmission devices. The power is applied directly to the inner drum. The electronic controller precisely adjusts the motor’s speed and torque to match different washing programs. FunctionsQ1: What are the precautions when using the Mijia Front Load Washer Dryer Pro 12.5kg?A: The precautions when using the Mijia Front Load Washer Dryer Pro 12.5kg are as follows:1. Do not dry clothes with any of the following symbols in the washing machine. Otherwise, clothes can be damaged.2. Do not dry clothes with lace, prints, or other materials prone to cracking.3. Do not dry protein fibers such as wool and silk.4. Do not dry high-end clothes such as suits, woolen coats, fur coats, leather garments, cheongsams, and formal dresses.5. Do not dry clothes, bedding, or other items that contain latex.6. Do not dry clothes stained with flammable substances such as gasoline, petroleum, benzene, and alcohol.7. Do not dry clothes contaminated with chemicals.8. If you have used chlorine bleach in the washing or drying program, do not use the drying function, as it can cause discoloration or damage the fabrics.9. Before drying, check the care label on the clothes for drying, and select an appropriate drying method:10. When using the drying function, do not exceed the rated Max. drying capacity. Otherwise, the drying effect will be affected.11. For better drying performance, it is recommended to dry large items such as towels, blankets, and quilt covers separately.12. Keep the water inlet tap turned on during the drying cycle. Insufficient water intake or low water pressure will affect the drying performance.13. The remaining time displayed during the drying cycle is an estimate. The actual drying time can vary slightly as the washing machine automatically adjusts it according to the fabric type and the drying cycle selected.14. Heating will stop (cooling process) before the drying cycle ends to prevent heat damage to the laundry.15. Do not touch the inside of the drum during the drying cycle, as this can cause burns.16. The drying effect can vary depending on the selected drying cycle, the fabric type, and the load size.17. When the Wash & Care program is selected, the spin speed automatically increases. Do not load delicate items during this cycle to prevent damage.18. The door will remain locked immediately after the drying cycle ends. You can open it after the temperature of the drum and laundry has dropped to a safe level.19. Do not allow lint to build up around the washing machine.20. Ensure that the area around the washing machine is well-ventilated to prevent the accumulation of exhaust gases, which could lead to a fire.21. Do not connect to power during reset to avoid danger due to a reset error of the thermal circuit breaker.22. If the drying cycle is manually interrupted, the temperature inside the drum can be too high. Do not attempt to open the door to avoid burns. The door will automatically unlock after the temperature inside the drum has decreased to a safe level.23. In case of emergency, pull the emergency door release ring to open the door. After opening, reset the ring.Note:The emergency ring is located at the bottom right of the washing machine. Do not use it during normal operation. Make sure that all water has been drained before opening the door. Be careful of burns from high-temperature water.24. It is normal for the buttons and zippers of clothes to collide with the inner wall of the drum and the door glass and make some noise during drying.25. Before washing shoes, check the care label to see if they are machine-washable. Remove large stains, especially on the soles, before washing.Please refer to the following information before using the Mijia Front Load Washer Dryer Pro 12.5kg:1. Do not wash clothes with any of the following symbols in the washing machine; otherwise, clothes can be damaged.2. Do not wash clothes stained with flammable substances such as gasoline, petroleum, benzene, and alcohol.3. Do not wash clothes contaminated with chemicals.4. Do not wash heavy and highly absorbent items such as carpets, as this can cause imbalance and excessive vibration in the machine.5. Do not wash clothes prone to staining or cracking, such as those with prints and multicolored seams.6. Do not wash clothes with lace, silk, or other materials that can easily snag or unravel.7. Do not wash suits, woolen coats, fur coats, leather garments, cheongsams, formal dresses, etc.8. Do not wash bras with metal underwires.9. Do not wash clothes with irremovable metal or plastic ornaments.10. Do not wash fabrics containing metal wires.11. Do not wash raincoats, car covers, or other waterproof items that are not machine washable.12. Check the care label on the clothes before washing, and select an appropriate washing method:13. Wash colored items separately to avoid staining.14. When washing large items, add two or three smaller items to avoid a spin error during the spin cycle due to weight imbalance.15. Check all pockets before washing to prevent items such as hairpins, coins, and keys from damaging theclothing.16. For heavily stained laundry, apply a small amount of detergent directly to the heavy stains and rub gently before putting it in the washing machine.17. Before starting a wash cycle, make sure that no item is trapped in the door seal of the washing machine to prevent damage to the laundry and the seal.18. Before loading laundry into the washing machine, tie up the straps, fasten the buttons, and zip up the zippers. Remove metal ornaments. Use a brush to remove debris like sand from clothes and the hems. Turn clothes prone to pilling inside out.19. Before washing curtains, remove accessories such as curtain hooks and rings.20. Place small items (such as handkerchiefs, gloves, socks, and bras) and easily tangled or worn items in a laundry bag before washing.21. Do not exceed the Max. washing capacity when washing clothes (Max. washing capacity varies based on the cycle). Otherwise, the washing performance will be affected.22. The appliance automatically redistributes the load throughout the cycle to ensure a balanced load beforespinning. Therefore, there could be a difference of up to 30 minutes between the actual wash duration and the displayed time. Q2: How to add laundry detergent to the Mijia Front Load Washer Dryer Pro 12.5kg?A: With auto-dispensing, the machine automatically dispenses detergent during the water intake phase. Programs without a wash phase won't activate detergent dispensing. Pour liquid detergent or fabric softener into the corresponding compartments of the dispenser drawer. Do not fill above the MAX line. Do not put powder detergent in the drawer.To add laundry detergent to the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Pull open the detergent dispenser drawer.2. Add the detergent into the detergent compartment. Refer to the instructions for use of the detergent and add it as appropriate.3. Close the detergent dispenser drawer.4. If laundry detergent is spilled, wipe it up with a rag as soon as possible.Note:1. Do not add powder detergent into the dispenser drawer.2. Do not add detergent (powder or liquid) into the fabric softener compartment.3. Do not open the dispenser drawer when the machine is in operation.4. When the washer dryer remains unused for extended periods, residual detergent may solidify. Dilute it with water before next use.5. When using viscous detergents, dilute them with a small amount of water to reduce viscosity before adding to the detergent compartment.6. If a false low-liquid alert occurs, check whether the detergent has solidified inside the dispenser drawer.7. Promptly wipe off any detergent spilled on the machine body to prevent corrosive damage to its exterior. Q3: How to add fabric softener to the Mijia Front Load Washer Dryer Pro 12.5kg?A: To add fabric softener to the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Pull open the detergent dispenser drawer.2. Add the fabric softener into the fabric softener compartment.3. It is recommended to dilute the fabric softener with water before pouring it into the compartment to prevent the softener from sticking in the compartment and being unable to be flushed out.4. Close the detergent dispenser drawer.5. If the softener is spilled, wipe it up with a rag as soon as possible.Note:1. Do not exceed the MAX line when pouring fabric softener into the fabric softener compartment.2. If concentrated fabric softener is used, evenly dilute it with water in the appropriate proportion.3. Do not add detergent (powder or liquid) into the fabric softener compartment.4. Do not open the dispenser drawer when the machine is in operation.5. If a false low-liquid alert occurs, check whether the detergent has solidified inside the dispenser drawer. Q4: How to use laundry powder with the Mijia Front Load Washer Dryer Pro 12.5kg?A: If you need to use laundry powder, please turn off the auto-dispensing function and place the powder directly into the drum of the Mijia Front Load Washer Dryer Pro 12.5kg with the clothes (do not put laundry powder in the dispenser drawer, as this can easily cause clogging). Q5: How to use the auto-dispensing function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: With auto-dispensing, the Mijia Front Load Washer Dryer Pro 12.5kg automatically dispenses detergent during the water intake phase. Programs without a wash phase won't activate detergent dispensing. Pour liquid detergent or fabric softener into the corresponding compartments of the dispenser drawer. Do not fill above the MAX line. Do not put powder detergent in the drawer. Q6: Can laundry powder be added to the Mijia Front Load Washer Dryer Pro 12.5kg's automatic dispenser?A: Laundry powder cannot be added to the Mijia Front Load Washer Dryer Pro 12.5kg's automatic dispenser. Q7: How to use the Delay function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: The delay function on the Mijia Front Load Washer Dryer Pro 12.5kg allows you to set the completion time of the program, with a maximum delay time of 24 hours.To use the Delay function, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] and [Scroll down/Confirm] buttons to select the desired wash program.3. Press the [Select/Switch] button to access the program settings.4. Use the [Scroll up/Confirm] and [Scroll down/Confirm] buttons to navigate to the Delay option, then press the [Select/Switch] button to choose the desired delay time.5. Press the [Start/Pause] button to start the program. The display will first show the remaining waiting time until washing completion and then switch to the remaining program duration once the program begins.Note:1. The Delay function sets the program completion time, not the start time.2. For example, if you set the Delay time to 6 hours, the selected program will finish 6 hours later. The maximum Delay setting is 24 hours. Q8: How to use the Temp. function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Temp. function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to Temp.5. Then press the [Select/Switch] button to select the desired water temperature.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the washing program, then choose [Temperature] in the Xiaomi Home App. Q9: How to use the Rinse function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Rinse function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Rinse option.5. Press the [Select/Switch] button and choose the desired number of rinse cycles.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program and then choose [Rinse] in the Xiaomi Home App. Q10: How to use the spin speed on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the spin speed on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the spin speed option.5. Press the [Select/Switch] button and choose the desired spin speed.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program and then choose [Spin speed (RPM)] in the Xiaomi Home App. Q11: How to use the Dry function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Dry function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Dry option.5. Press the [Start/Pause] button to start the program.Method 2:You can also select the program, then set [Drying duration] in the Xiaomi Home App. Q12: How to set the Refresh & Loosen function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Refresh & Loosen function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Refresh & Loosen option.5. Press the [Select/Switch] button and select the desired anti-wrinkle time. The time can be set to up to 24 hours.6. Press the [Start/Pause] button to start the program. Q13: How to set the High water level function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the High water level function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the High water level option.5. Press the [Select/Switch] button and select the High water level.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program, then tap [High water level] in the Xiaomi Home App. Q14: How to set the Soak function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Soak function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Soak option.5. Press the [Select/Switch] button and select the soaking time.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program, then tap [Soaking time] in the Xiaomi Home App. Q15: How to set the Night wash function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To set the Night wash function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Night wash option.5. Press the [Select/Switch] button and turn on [Night wash].6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program, then tap [Night wash] in the Xiaomi Home App. Q16: How to set the Dry level function on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To set the Dry level function on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following methods:Method 1:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Dry level option.5. Press the [Select/Switch] button and choose the drying level.6. Press the [Start/Pause] button to start the program.Method 2:You can also select the program, then tap [Dry level] in the Xiaomi Home App. Q17: How to set the detergent dosage on the Mijia Front Load Washer Dryer Pro 12.5kg?A: On the Mijia Front Load Washer Dryer Pro 12.5kg, select a program and access the detergent option. Press the [Select/Switch] button repeatedly to adjust the dispense ratio (0.7x, 1.0x, 1.2x, or 1.3x), and the machine will automatically adjust the detergent dispensing amount based on your selection (unavailable for programs that do not support automatic detergent dispensing).Note:It has a memory function, and the setting will apply to all programs that support automatic detergent dispensing. Q18: How to set the fabric softener dosage on the Mijia Front Load Washer Dryer Pro 12.5kg?A: On the Mijia Front Load Washer Dryer Pro 12.5kg, select a program and access the detergent option. Press the [Select/Switch] button repeatedly to adjust the dispense ratio (0.7x, 1.0x, 1.2x, or 1.3x), and the machine will automatically adjust the fabric softener dispensing amount based on your selection (unavailable for programs that do not support automatic fabric softener dispensing).Note:It has a memory function, and the setting will apply to all programs that support automatic fabric softener dispensing. Q19: How to use the Auto child lock function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Auto child lock function of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Auto child lock] to turn on this function.Once this function is enabled, the washing machine will automatically activate the child lock one minute after starting. The lock can be manually disengaged during operation and will automatically deactivate after the program finishes. Q20: How to use Silent mode of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use Silent mode of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Silent mode] to turn on this function. When this function is enabled, the washing machine will mute all button sounds. Q21: How to use the Auto-dispense off function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To use the Auto-dispense off function of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Auto-dispense (low liquid)] to turn on this function.Once this function is enabled, the washing machine will automatically turn off the auto-dispensing function if it detects low detergent levels six times. Q22: How to use the Wireless network function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg only supports 2.4 GHz wireless networks.Connecting to a wireless network: When the wireless network is not connected, press the [Scroll down/Confirm] button to select "Connect" and then confirm with "Restart". The display will briefly turn off for 1 second as the wireless network activates. Complete device pairing and wireless network connection via the Xiaomi Home app.Resetting wireless network: When the wireless network is connected, press the [Scroll down/Confirm] button to select "Reconnect" and then confirm with "Restart". The display will briefly turn off for 1 second while clearing the current network configuration. Re-pair the device and configure the wireless network via the Xiaomi Home App.You can disable the wireless network by selecting "Reset" in the settings. Q23: How to set the Language of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To set the Language of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Language] to turn on this function.5. Press the [Select/Switch] button to choose your desired language. Q24: How to check the Instructions for the Mijia Front Load Washer Dryer Pro 12.5kg?A: To check the Instructions for the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Instructions] and press the [Select/Switch] button to view all the functions of the buttons. Q25: How to check the system information (About) for the Mijia Front Load Washer Dryer Pro 12.5kg?A: To check the system information (About) for the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [About] and press the [Select/Switch] button to view the system information. Q26: How to reset the Mijia Front Load Washer Dryer Pro 12.5kg?A: To reset the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the device.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Select [Reset] and press the [Select/Switch] button to restore the washing machine to factory settings. Q27: Can water be added to the Mijia Front Load Washer Dryer Pro 12.5kg manually?A: No, you cannot add water to the Mijia Front Load Washer Dryer Pro 12.5kg manually. Q28: Can the Notification sound of the Mijia Front Load Washer Dryer Pro 12.5kg be customized?A: The Notification sound of the Mijia Front Load Washer Dryer Pro 12.5kg can not be customized. Q29: How to set the washing time on the Mijia Front Load Washer Dryer Pro 12.5kg?A: You cannot set the washing time on the Mijia Front Load Washer Dryer Pro 12.5kg. You can adjust the water temperature or select a longer program. Q30: How to add clothes when the Mijia Front Load Washer Dryer Pro 12.5kg is washing?A: To add clothes when the Mijia Front Load Washer Dryer Pro 12.5kg is washing, please refer to the following requirements:1. The washing machine has reached a safe water level.2. The temperature inside the washing machine has reached a safe temperature.Here are the steps to add clothes when the Mijia Front Load Washer Dryer Pro 12.5kg is washing for your reference:1. Press the [Start/Pause] button to stop the washing machine.2. Open the door and put in the clothes you need to add.If the door cannot be opened, please follow the steps below:(1). Select the Spin Only program, and drain the water inside the washing machine.(2). Press the [Start/Pause] button again and open the door.(3). If the internal temperature is high, wait until the temperature drops before opening the door.3. Finally, close the door and restart.Note:Make sure the remote control is off when adding clothes. Q31: Does the water tap need to be turned on when running the Hygiene program of the Mijia Front Load Washer Dryer Pro 12.5kg?A: When the Mijia Front Load Washer Dryer Pro 12.5kg uses the Hygiene program, the water tap needs to be turned on throughout the process. Q32: How to use the Spray function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Some programs of the Mijia Front Load Washer Dryer Pro 12.5kg have a built-in spray function, which cannot be selected separately. Q33: How to use the Drum light function of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Drum light will automatically turn on when the Mijia Front Load Washer Dryer Pro 12.5kg is running. Q34: Is there a time limit for the Drum light of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Drum light of the Mijia Front Load Washer Dryer Pro 12.5kg will automatically turn off after a period of time during operation. It switches off automatically two minutes after activation. Q35: Can the water intake volume be adjusted on the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg does not allow for manual adjustment of the water intake volume. However, for certain programs, the high water level setting can be selected. Q36: Can the drying temperature of the Mijia Front Load Washer Dryer Pro 12.5kg be adjusted?A: The Mijia Front Load Washer Dryer Pro 12.5kg cannot adjust the drying temperature. Q37: What drying method does the Mijia Front Load Washer Dryer Pro 12.5kg use for the drying function?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses the condensation drying method. Q38: Does the Mijia Front Load Washer Dryer Pro 12.5kg have an anti-wrinkle function? How to achieve it?A: The Mijia Front Load Washer Dryer Pro 12.5kg has an anti-wrinkle function.To use the anti-wrinkle function on the washing machine, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select the desired wash program.3. Press the [Select/Switch] button to enter the program settings.4. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to navigate to the Refresh & Loosen option.5. Press the [Select/Switch] button and choose the anti-wrinkle time (up to 24 hours).6. Press the [Start/Pause] button to start the program.This function prevents odors and wrinkles caused by clothes sitting stationary for extended periods by utilizing drum rotation and air circulation. Q39: Can a laundry bag be used in the Mijia Front Load Washer Dryer Pro 12.5kg?A: It is not recommended to use laundry bags in the Mijia Front Load Washer Dryer Pro 12.5kg. However, small items can be placed in a laundry bag and washed together with larger garments. Q40: How to choose the Mijia Front Load Washer Dryer Pro 12.5kg detergent?A: When choosing detergent for the Mijia Front Load Washer Dryer Pro 12.5kg, please choose a low-foaming detergent and use it according to the instructions on the detergent. Q41: Does the capacity of the Mijia Front Load Washer Dryer Pro 12.5kg refer to dry clothes or wet clothes?A: The capacity of the Mijia Front Load Washer Dryer Pro 12.5kg refers to the dry clothes capacity. Q42: Can other items be placed on the Mijia Front Load Washer Dryer Pro 12.5kg?A: It is not recommended to place other items on the Mijia Front Load Washer Dryer Pro 12.5kg, especially electrical appliances, as the magnetic field will cause the device to malfunction, and the vibration of the device can cause items to fall off. Q43: How to open the door of the Mijia Front Load Washer Dryer Pro 12.5kg during washing?A: To open the door when the Mijia Front Load Washer Dryer Pro 12.5kg is running, the following conditions are required:1. The washing machine has reached a safe water level.2. The temperature inside the washing machine has reached a safe temperature.Here are the steps to open the door when the Mijia Front Load Washer Dryer Pro 12.5kg is running for your reference:1. Press the [Start/Pause] button to stop the washing machine.2. Open the door.If the door cannot be opened, please follow the steps below:(1). Select the Spin Only program, and drain the water inside the washing machine. Then press the [Start/Pause] button again and open the door.(2). If the internal temperature is high, wait until the temperature drops before opening the door.(3). If you cannot wait long enough, open the drain filter cover and unplug the emergency drain hose to drain the water.(4). In case of emergency, you can open the door by pulling down the emergency release cord with a tool.Note:The emergency pull ring is for use in emergencies. Please do not use it in non-emergency situations. Q44: What do the icons on the Mijia Front Load Washer Dryer Pro 12.5kg panel mean?A: The meanings of the program icons on the Mijia Front Load Washer Dryer Pro 12.5kg panel are as follows:Wireless Network:A lit wireless network icon indicates that the washer dryer is successfully connected to the Internet, enabling remote control and status check via the Xiaomi Home app. A slowly blinking wireless network icon indicates that the washer dryer is waiting for network configuration. A quickly blinking wireless network icon indicates a network configuration error, and a reset is necessary.Steam:A lit steam icon indicates that the steam function is active, adding 30 minutes to the cycle duration.Door Lock:A lit door lock icon means the door is locked and cannot be opened. When the icon goes out, it means the door is unlocked.Remote Control:A lit remote control icon indicates that remote control is enabled. When the icon goes out, it means remote control is disabled. You can set "Remote control" to On/Off on the program selection page, or press the [Scroll up/Confirm] button to enable/disable remote control while a program is running.Dry:A lit dry icon indicates that the drying function is active.Child Lock:Press and hold the [Scroll down/Confirm] button for 3 seconds during program operation to enable/disable child lock. The child lock icon will light up/turn off accordingly. When the child lock is on, all buttons except the [On/Off] button will be disabled.Refresh & Loosen:When the Refresh & Loosen function is enabled, this icon will remain lit. If you don’t open the door to remove the clothes within 30 minutes after a program ends (except for Tub Clean, Wool, and ECO 40–60), the machine will automatically run Refresh & Loosen.Fabric Softener:A blinking icon indicates low fabric softener. Refill the fabric softener compartment to the proper level, and the icon will stop blinking and remain lit. If the selected program does not use fabric softener, the icon will turn off.Detergent:A blinking icon indicates low detergent. Refill the detergent compartment to the proper level, and the icon will stop blinking and remain lit. If the selected program does not use detergent, the icon will turn off.Delay:Enable the delay function and press the [Start/Pause] button, and the icon will remain lit during the delay period and turn off when the washing program begins. Q45: Where is the water inlet of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The water inlet of the Mijia Front Load Washer Dryer Pro 12.5kg is located at the rear left of the washing machine when facing the machine. Q46: How to connect the Mijia Front Load Washer Dryer Pro 12.5kg with the Xiaomi Home App?A: To connect the Mijia Front Load Washer Dryer Pro 12.5kg with the Xiaomi Home App, please refer to the following steps:1. Scan the QR code on the instruction manual to download and install the Xiaomi Home App.2. If the app is already installed, you will be directed to the connection settings page. Alternatively, search for "Xiaomi Home" in the App Store to download and install it.3. Open the Xiaomi Home App, tap [+] in the upper right corner, and follow the instructions to add your device.Note:1. The version of the app could have been updated. Please follow the instructions based on the current App version.2. If there are any structural or data changes to this product, we reserve the right to make changes without prior notice.Remote control instructions1. Make sure the washing machine is connected to a wireless network (the wireless network icon on the display will remain lit).2. Load the laundry into the drum and close the door.3. Enable “Remote control” on the washing machine. The door will lock automatically, and you can then control the machine from your phone.Note:1. After enabling remote control, if there is no operation for 10 minutes, the washing machine will enter energy-saving mode. The remote control function will remain active for up to 24 hours before automatically turning off. During this time, pressing any button on the machine or operating it from the app will exit energy-saving mode.2. Once the wash cycle is complete, remote control will automatically turn off, and the door will unlock. If the washing machine is powered off or disconnected from the power. The remote control will also automatically turn off. Q47: How to modify the device name of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To modify the device name of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Open the Xiaomi Home App.2. Tap [Mijia Front Load Washer Dryer Pro 12.5kg].3. Tap the three dots icon in the upper right corner.4. Tap [More device info].5. Tap [Custom name].6. Fill in the name and tap [OK] to change the device name. Q48: How to manage the location of the Mijia Front Load Washer Dryer Pro 12.5kg on the Xiaomi Home App?A: To manage the location of the Mijia Front Load Washer Dryer Pro 12.5kg on the Xiaomi Home App, please refer to the following steps:1. Open the Xiaomi Home App.2. Tap [Mijia Front Load Washer Dryer Pro 12.5kg].3. Tap the three dots icon in the upper right corner.4. Tap [More device info].5. Tap [Room].6. Select a room you want to set up.7. Tap the [√] icon to confirm. Q49: How to share the Mijia Front Load Washer Dryer Pro 12.5kg with others?A: After binding the Mijia Front Load Washer Dryer Pro 12.5kg with the Xiaomi Home App, you can share the device with others by referring to the following methods:Method 1:1. Open the Xiaomi Home App and select [Profile].2. Tap the plus icon under the profile.3. Choose [Member] and tap [Next].4. Set a family nickname.5. Select an invitation method: you can choose to invite via QR code scan or by manually entering the Xiaomi Account.6. Wait for the invitee to accept the sharing request via the bell notification icon in the Xiaomi Home App to complete the device sharing process.Method 2:1. Open the Xiaomi Home App.2. Tap [Mijia Front Load Washer Dryer Pro 12.5kg].3. Tap the three dots icon in the upper right corner.4. Tap [Share device].5. You can select a previously shared Xiaomi account or enter the Xiaomi account manually.6. Wait for the invitee to accept the sharing and complete the device sharing.Note:Sharing the main account device too many times can affect the function. It is recommended to set the sharing permissions reasonably according to the actual usage scenario. Q50: How to update the firmware version of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To update the firmware version of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Open the Xiaomi Home App.2. Tap [Mijia Front Load Washer Dryer Pro 12.5kg].3. Tap the three-dots icon in the upper right corner.4. Tap [Firmware update].5. Tap [Update]. Q51: Can the Mijia Front Load Washer Dryer Pro 12.5kg be controlled through the Xiaomi Home App when Child Lock is enabled?A: When the Child Lock is turned on, the Xiaomi Home App cannot be used to control the Mijia Front Load Washer Dryer Pro 12.5kg to ensure safety. Q52: How to view the electronic manual of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To view the electronic manual of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Open the Xiaomi official website mi.com in your country/region.2. Select [Support].3. Select [User Guide].4. Choose your country/region.5. Select [Major Appliances].6. Choose the Mijia Front Load Washer Dryer Pro 12.5kg. Q53: How to check the SN of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The SN of the Mijia Front Load Washer Dryer Pro 12.5kg is on the back of the door (the door needs to be opened), or you can check it on the back of the washing machine. Q54: How to check the running status of the Mijia Front Load Washer Dryer Pro 12.5kg?A: You can check it on the panel of the Mijia Front Load Washer Dryer Pro 12.5kg, or you can also check it on the Xiaomi Home App. Q55: How should clothes be treated before using the Mijia Front Load Washer Dryer Pro 12.5kg?A: Before using the Mijia Front Load Washer Dryer Pro 12.5kg, please do the following to the clothes:1. For clothes of different colors, please wash them separately to avoid staining.2. When washing large items, put two or three small items in the washing machine.3. Avoid abnormal dehydration and drying caused by weight imbalance.4. Please check all pockets before washing to avoid damage to clothes by hairpins, coins, keys, etc.5. When there are many stains, first use a small amount of detergent to scrub the areas with more stains, and then put them in the washing machine for washing.6. Before starting the washing process, make sure that the sealing ring of the door is not caught by the clothes to prevent damage to the clothes and the sealing ring of the door.7. Before putting clothes in for washing, please fasten the belts, buttons, and zip up the clothes.8. Remove metal decorations from clothing. Use a brush to remove sand from clothing and inside the hems.9. Clothes that are prone to pilling should be washed inside out.10. When cleaning curtains, you need to remove curtain hooks, rings, and other accessories.11. Small items (such as handkerchiefs, gloves, socks, bras, etc.) and clothes that are easily tangled or worn should be placed in a laundry bag for washing.12. Do not exceed the maximum washing capacity when washing clothes (the maximum washing capacity of each program is different). Otherwise, it will affect the washing effect. Q56: How to change the program while the Mijia Front Load Washer Dryer Pro 12.5kg is running?A: If you need to change the program while the Mijia Front Load Washer Dryer Pro 12.5kg is running, please press the [Start/Pause] button or the [On/Off] button to change the program. Q57: Can the Mijia Front Load Washer Dryer Pro 12.5kg remember the last program set?A: After the Mijia Front Load Washer Dryer Pro 12.5kg has finished running, it will default to the Smart program when it is turned on again. If the device loses power during operation, it will resume the program when power is restored. Q58: Can the Mijia Front Load Washer Dryer Pro 12.5kg be connected to the hot water hose?A: The Mijia Front Load Washer Dryer Pro 12.5kg cannot be connected to the hot water hose. Q59: Will the Mijia Front Load Washer Dryer Pro 12.5kg automatically shut off after completing the program?A: After the Mijia Front Load Washer Dryer Pro 12.5kg program is completed, the display will prompt "End" and then turn off. Q60: How to reset the Wi-Fi of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To reset the Wi-Fi of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Press and hold the [On/Off] button for 1 second to turn on the washing machine.2. Press the [Scroll up/Confirm] or [Scroll down/Confirm] button to select [Settings].3. Then press the [Select/Switch] button to enter the settings.4. Press the [Select/Switch] button to select [Wireless network].5. Press the [Select/Switch] button. When prompted to [Connected], press the [Scroll down/Confirm] button to confirm.6. When the prompt "Restart to connect to wireless network?" appears, select [Restart] and press the [Scroll down/Confirm] button to reset the Wi-Fi. Q61: What are the detergent compartment and the Detergent functions on the Mijia Front Load Washer Dryer Pro 12.5kg?A: Removing the detergent compartment of the Mijia Front Load Washer Dryer Pro 12.5kg:Pull the detergent compartment out. Press the release latch downward while pulling the compartment outward to remove it.Adding detergent and fabric softener:Pour liquid detergent and fabric softener into their corresponding compartments. Make sure the liquid level does not exceed the "MAX" mark.Note:1. Do not add powdered detergent or any other solid detergent directly into the smart auto-dispensing compartment, as this can cause clogging and prevent the washing machine from operating properly.2. When the detergent or fabric softener level is low, the Detergent or Fabric Softener indicator will flash to remind you to refill. Once the liquid level is sufficient, the corresponding indicator will remain steadily lit.Auto-dispensing:The auto-dispensing function automatically dispenses the optimal amount of detergent and fabric softener based on the selected wash program, helping to prevent waste and overuse.Simply fill the detergent and fabric softener compartments in advance. After a wash program is selected and started, the washing machine will automatically dispense the required amount of detergent and fabric softener. You do not need to refill them before every wash, allowing one refill to be used for multiple wash cycles.Using Detergent:1. Use a low-foaming or non-foaming liquid detergent designed for front-load washing machines.2. Follow the detergent manufacturer's instructions for the recommended dosage.3. Excessive detergent can produce too much foam, which can overflow and reduce rinsing performance.4. For wool, silk, and down garments, use a detergent specifically designed for these fabrics and follow the manufacturer's dosage recommendations.Using Fabric Softener:1. Some brands of fabric softener are highly concentrated. For optimal performance, it is recommended to dilute the fabric softener with water at a 1:1 ratio before pouring it into the fabric softener compartment.2. Follow the fabric softener manufacturer's instructions for the recommended dosage.3. Excessive use of fabric softener could damage synthetic fibers.If the selected wash program does not support automatic detergent or fabric softener dispensing, the corresponding Detergent or Fabric Softener indicator will remain off, and the dispensing level cannot be adjusted.Setting the auto-dispensing level:1. Setting the Detergent Dispensing Level: In standby mode, press the Detergent button. The dispensing level will be displayed in the time display area. The default setting is 1.0. Press the Detergent button again within 2 seconds to cycle through the dispensing levels in the following order: 1.0, 1.2, 1.3, 0.7, 1.0.2. Setting the Fabric Softener Dispensing Level: In standby mode, press the Fabric Softener button. The dispensing level will be displayed in the time display area. The default setting is 1.0. Press the Fabric Softener button again within 2 seconds to cycle through the dispensing levels in the following order: 1.0, 1.2, 1.3, 0.7, 1.0. InstallationQ1: What are the installation requirements for the Mijia Front Load Washer Dryer Pro 12.5kg?A: The installation requirements for the Mijia Front Load Washer Dryer Pro 12.5kg are as follows:1. All electrical wiring and grounding need to comply with local and national electrical standards. Please protect the power cord and do not place it randomly, as it can be stepped on, compressed, or pinched by other objects. Pay special attention to the power plug, socket, and all connection points of the power cord.2. The operating water pressure of the washing machine is 0.05 MPa–0.8 MPa. If the water pressure is lower than 0.05 MPa, the inlet valve can not function properly, or the water intake time can exceed the program setting, and the display can show an “inlet water abnormality” warning. The washing machine should be installed as close to the water tap as possible. Before use, please check all connections of the inlet valve and water tap to prevent leakage.3. The installation surface needs to be a solid, flat, clean, and level floor free from water and grease. Avoid direct sunlight, ensure good ventilation, and keep the washing machine away from heat sources such as coal fires or gas stoves. The operating ambient temperature is 0 °C-40 °C. Do not place the washing machine in environments below 0 °C, as residual water in the valves, drain pump, and hoses can freeze and affect normal operation.4. If installed in a recess or cabinet, the minimum clearance requirements are: 15 mm on the sides, 30 mm at the rear, 20 mm at the top, and 550 mm at the front. Q2: How to adjust the balance of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Once the Mijia Front Load Washer Dryer Pro 12.5kg is in place, check whether it is stable. Press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.To adjust the balance of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Use the Feet Adjusting Wrench to turn a foot bolt counterclockwise to loosen it.2. Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.3. Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.4. After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.Note:Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation. Q3: How to determine whether the Mijia Front Load Washer Dryer Pro 12.5kg is properly balanced?A: After placing the Mijia Front Load Washer Dryer Pro 12.5kg in position, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable. Q4: Does the Mijia Front Load Washer Dryer Pro 12.5kg support embedded installation?A: The Mijia Front Load Washer Dryer Pro 12.5kg supports embedded installation. If the washing machine is placed in an alcove or closet, the minimum required clearances are at least 20 mm at the top, at least 15 mm on each side, and at least 30 mm at the rear. Q5: How to install the water inlet hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg uses a quick-connect inlet hose. Please follow the steps below for installation:1. Based on the installation environment, determine whether it is necessary to replace the quick connector (A) with a 6-point connector (B).2. Clean the filter (A) regularly according to its contamination level.3. Use a screwdriver to loosen 4 screws on the quick connector/6-point connector.4. Hold the quick connector/6-point connector and rotate part (C) in the direction of the arrow to loosen it by approximately 5 mm.5. Insert the quick connector/6-point connector upward into the water outlet of the tap and tighten the screws at the same time. Rotate part (C) in the direction as illustrated to secure the connection. Q6: How to position the drain hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: There are three methods for positioning the drain hose of the Mijia Front Load Washer Dryer Pro 12.5kg:1. Secured to the edge of a sink:The drain hose should be positioned at a height of 60 cm to 90 cm above the ground; secure it to the sink's edge with a string, ensuring the flow of water is not obstructed.2. Inserting the Drain Hose directly into the floor drain:To prevent siphoning, ensure the vertical pipe above the floor drain is between 60 cm and 90 cm high (65 cm is recommended). Ensure the drain hose connects to the vertical pipe at an angle.3. Connecting to a branch of the downpipe:Connect the end of the Drain Hose to a branch of the sink downpipe, ensuring the height from the connection point to the ground does not exceed 90 cm. Q7: Can the Mijia Front Load Washer Dryer Pro 12.5kg water inlet hose be extended?A: The Mijia Front Load Washer Dryer Pro 12.5kg comes with a 1.2 m water inlet hose. If a longer hose is required, you can request one from the installation technician. Q8: What is the maximum length for the extended water inlet hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: There is no specific limit for the length of the water inlet hose of the Mijia Front Load Washer Dryer Pro 12.5kg, as long as the water pressure remains within the required range of 0.05 MPa-0.8 MPa. Q9: Can the Mijia Front Load Washer Dryer Pro 12.5kg drain hose be extended?A: The Mijia Front Load Washer Dryer Pro 12.5kg drain hose can be extended. Q10: What is the maximum extension length for the Mijia Front Load Washer Dryer Pro 12.5kg drain hose?A: The drain hose of the Mijia Front Load Washer Dryer Pro 12.5kg can be extended by up to 2.5 m. Extending it beyond this length could affect the drainage performance, resulting in longer drain times and potentially causing the washing machine to display the "E1" error code. If this occurs, shorten the drain hose to the recommended length. Q11: How to replace the drain hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The drain hose of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be replaced by yourself. If replacement is required, please contact the local official after-sales service center for assistance. Q12: Can the Mijia Front Load Washer Dryer Pro 12.5kg be installed on a base?A: Installing the Mijia Front Load Washer Dryer Pro 12.5kg on a base is not recommended, as it can cause excessive vibration or noise during operation. Q13: How many Transit Bolts are in the Mijia Front Load Washer Dryer Pro 12.5kg? How to remove them?A: There are 4 Transit Bolts in the Mijia Front Load Washer Dryer Pro 12.5kg.To remove the Transit Bolts in the washing machine, please refer to the following steps:1. Use the wrench to unscrew all the Transit Bolts on the back of the washing machine.2. Hold the bolt caps and pull the bolts out of the bolt holes. Keep the Transit Bolts in a safe place for future use when needed.3. Seal the 4 bolt holes with the Transit Bolt hole covers provided in the accessory bag to prevent dust from entering. Q14: Do the Transit Bolts of the Mijia Front Load Washer Dryer Pro 12.5kg need to be removed?A: The Transit Bolts of the Mijia Front Load Washer Dryer Pro 12.5kg must be removed before it can be used properly. Q15: What will happen if the Transit Bolts of the Mijia Front Load Washer Dryer Pro 12.5kg are not removed?A: All transit bolts should be removed before using the Mijia Front Load Washer Dryer Pro 12.5kg. Operating the machine without removing them will cause excessive vibration or shifting, rendering it unusable. Q16: Is there any impact if the Transit Bolt Hole Covers of the Mijia Front Load Washer Dryer Pro 12.5kg are not installed?A: The Transit Bolt Hole Covers of the Mijia Front Load Washer Dryer Pro 12.5kg are used to prevent dust from entering. Not installing them will not affect use, but it will cause dust to enter. Q17: How to adjust the feet of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Here are the steps to adjust the feet of the Mijia Front Load Washer Dryer Pro 12.5kg for your reference:1. Use the Feet Adjusting Wrench to turn a foot bolt counterclockwise to loosen it.2. Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.3. Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.4. After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands, respectively, to see whether it wobbles. Check the two ends on the other diagonal line using the same method.Note:Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation. Q18: What precautions should be taken when transporting the Mijia Front Load Washer Dryer Pro 12.5kg?A: Please refer to the following precautions when transporting the Mijia Front Load Washer Dryer Pro 12.5kg:1. Always keep the washing machine upright with its feet on the ground during transportation. Do not transport it upside down or on its side.2. For any long-distance transportation, install the Transit Bolts before moving the washing machine to protect the drum from damage.3. After moving the washing machine, readjust the leveling feet to ensure the appliance is stable. Improper leveling can cause excessive vibration or movement during operation. Q19: Do the Transit Bolts need to be reinstalled when transporting the Mijia Front Load Washer Dryer Pro 12.5kg?A: For short-distance moving (a few meters), it is not necessary to reinstall the Transit Bolts. If the Mijia Front Load Washer Dryer Pro 12.5kg needs to be transported over long distances, the Transit Bolts need to be reinstalled to prevent damage to the washing machine caused by excessive shaking during transportation. Q20: How to install the Mijia Front Load Washer Dryer Pro 12.5kg?A: To install the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following information:Installing the Base Plate:Tilt the washer dryer and lay it down on a soft fabric to prevent scratches. Adjust the position of the base plate and tighten the 8 screws with a cross screwdriver. Lift the washer dryer and put it back to its upright position.Remove the Transit Bolts:1. Use the wrench to unscrew all the Transit Bolts on the back of the washing machine.2. Hold the bolt caps and pull the bolts out of the bolt holes. Keep the Transit Bolts in a safe place for future use when needed.3. Seal the 4 bolt holes with the Transit Bolt hole covers provided in the accessory bag to prevent dust from entering.Once the washing machine is in place, check whether it is stable:Press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.Note:Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.Adjust the Leveling Feet:1. Use the Feet Adjusting Wrench to turn a foot bolt counterclockwise to loosen it.2. Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.3. Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.4. After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.Connect the Water Inlet Hose:1. Based on the installation environment, determine whether it is necessary to replace the quick connector (A) with a 6-point connector (B).2. Clean the filter (A) regularly according to its contamination level.3. Use a screwdriver to loosen 4 screws on the quick connector/6-point connector.4. Hold the quick connector/6-point connector and rotate part (C) in the direction of the arrow to loosen it by approximately 5 mm.5. Insert the quick connector/6-point connector upward into the water outlet of the tap and tighten the screws at the same time. Rotate part (C) in the direction as illustrated to secure the connection.Note:1. Connect the quick connector of the inlet hose (found in the accessory bag) to the water supply faucet, ensuring a secure and watertight seal.2. Connect the other end of the inlet hose to the water inlet valve located on the back of the washing machine. Tighten the hose by turning it in a clockwise direction.3. Turn on the water faucet and check all connection points for leaks. If a leak is detected, refer to the steps above to tighten the specific connection point where the leak is occurring. If the faucet itself is leaking, replace the faucet immediately.4. Keep the inlet hose in a natural position. Do not bend, kink, or pull it taut.Three methods to connect the Drain Hose for your reference:1. Fixed at the edge of the sink: The Drain Hose should be placed at a height of 60 cm to 90 cm from the ground. Use a thin rope to fix it at the edge of the sink for drainage without affecting the water flow.2. Connecting to a branch of the downpipe: To prevent siphoning, please ensure that the vertical pipe situated above the floor drain measures between 60 and 90 centimeters in height. A vertical pipe height of 65 centimeters is recommended. Ensure that the drain pipe connects to the vertical pipe at an incline.3. Connecting to a branch of the downpipe: Connect the end of the Drain Hose to a branch of the sink downpipe, ensuring the height from the connection point to the ground does not exceed 90 cm.After you have completed installing your washing machine, run the Quick program to ensure it is installed correctly. Q21: Does the power supply of the Mijia Front Load Washer Dryer Pro 12.5kg need to be connected to a ground wire?A: The power supply of the Mijia Front Load Washer Dryer Pro 12.5kg needs to be connected to a ground wire to help prevent electrical leakage or induced current. Q22: How to install the base plate on the Mijia Front Load Washer Dryer Pro 12.5kg?A: To install the Base Plate on the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Tilt the washing machine and lay it down on a soft fabric to prevent scratches.2. Adjust the position of the bottom plate and tighten the 8 screws with a cross screwdriver.3. Lift the washing machine and put it back to its upright position. Q23: Can the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg be replaced?A: The door seal of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be replaced by yourself. If the door seal is damaged, please contact the after-sales service center. Q24: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg doesn't turn on when connected to power for the first time?A: When the Mijia Front Load Washer Dryer Pro 12.5kg is powered on for the first time, a delay in responding to the [On/Off] button is normal. After connecting the power supply, please wait for 5-10 seconds before pressing the [On/Off] button to turn on the washing machine. TrouleshootingQ1: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot be turned on?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot be turned on, please follow the steps below to check:1. Check whether the power supply is working properly. Plug another electrical appliance into the same power outlet used for the washing machine to verify if the outlet works. If the other appliance also does not work, please check the power supply.2. When turning on the washing machine, press and hold the [On/Off] button for 1 second to start the machine.3. When the washing machine is powered on for the first time, a delay in responding to the [On/Off] button is normal. After connecting the power supply, please wait 5-10 seconds before pressing the [On/Off] button to turn on the washing machine.4. If the issue persists after trying the above methods, please contact the after-sales service center for further assistance. Q2: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not work?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not work, please refer to the following steps to troubleshoot:1. Check whether there is power in the power supply. Use other electrical appliances to plug into the washing machine's power supply and confirm whether they can be used. If it cannot be used, please check the power supply at home.2. Make sure that the operating procedure is correct:(1). Turn on the water tap and ensure that there is water flowing.(2). Ensure that the door is securely closed.(3). After selecting a program, press the [Start/Pause] button to start the washing machine.3. Check to ensure that the Child Lock function is disabled.4. It is normal for the machine to emit a series of clicking sounds and perform a quick drain cycle just before filling with water. This serves to verify that the door is securely locked.5. Verify that no clothing items are caught in the door, preventing it from closing properly.6. If the above methods still cannot solve the problem, please contact the after-sales service center. Q3: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg stops during operation?A: If the Mijia Front Load Washer Dryer Pro 12.5kg stops during operation, please refer to the following steps to troubleshoot:1. Check whether there is power in the power supply. Use other electrical appliances to plug into the washing machine's power supply and confirm whether they can be used. If it cannot be used, please check the power supply at home.2. There will be pauses or soaking periods during a cycle. Wait a moment, and the washing machine will resume automatically.3. Make sure the water inlet valve filter is not clogged. A clogged filter screen will impede water flow, so please clean the filter by referring to the following steps:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0 °C.4. Check whether the Drain Pump Filter Cover is clogged. If the Drain Pump Filter Cover is clogged, it will cause poor drainage. Please clean it as follows:(1). Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.(2). After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.(3). Check and make sure the inside of the drain pump is not blocked.(4). Clean any residues and stains from the drain pump filter cover.
(5). Put the drain pump filter cover back to its original position.(6). Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.5. If the above methods still cannot solve the problem, please contact the after-sales service center. Q4: What to do if there is no water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there is no water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Turn the tap on fully and make sure the cold water tap and the hot water tap are connected correctly.2. Ensure the water pressure is 0.05-0.8 MPa. If the water pressure is too low, it will cause water failure. Or use it during off-peak hours to avoid concentrated water use.3. Before the washing machine begins taking in water, ensure that the water inlet valve filter is not clogged. Clean the water inlet valve filter as follows:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0 °C.4. Ensure that the Delay program has not been selected.5. Before water intake begins, the washing machine will emit a series of clicking sounds and briefly drain water to verify that the door is securely locked.6. Press the [Start/Pause] button to start.7. If the above methods still cannot solve the problem, please contact the after-sales service center. Q5: What to do if there is a slow water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there is a slow water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check if the water inlet valve filter is clogged. A clogged filter restricts water flow. Please clean it as follows:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0 °C.2. Please check if the water inlet hose is kinked, obstructing the water flow.3. Ensure the water pressure is 0.05-0.8 MPa. If the water pressure is too low, it will cause water failure. Or use it during off-peak hours to avoid concentrated water use.4. If the above methods still cannot solve the problem, it is recommended to purchase a booster pump, but the water pressure should not exceed 0.8 MPa. Q6: What to do if there is insufficient water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg?A: The Mijia Front Load Washer Dryer Pro 12.5kg is designed to save water. It is normal to have less water intake. The water intake will not exceed the bottom edge of the door. If the washing machine is operating properly, please feel free to use it.If there is insufficient water supply when using the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check if the water inlet valve filter is clogged. A clogged filter restricts water flow. Please clean it as follows:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0 °C.2. Ensure the water pressure is 0.05 MPa -0.8 MPa. If the water pressure is too low, it will cause water failure. Or use it during off-peak hours to avoid concentrated water use.Note:If the above methods still cannot solve the problem, it is recommended to purchase a booster pump, but the water pressure should not exceed 0.8 MPa. Q7: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg doesn’t stop filling water?A: If the Mijia Front Load Washer Dryer Pro 12.5kg doesn’t stop filling water, please refer to the following steps to troubleshoot:1. Check whether the water intake of the washing machine has exceeded the door. If it has, please apply for after-sales inspection.2. Check if the water inlet valve filter is not clogged. A clogged filter restricts water flow, resulting in an extended water-filling time. Clean the water inlet valve filter as follows:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0 °C.3. Check that the water pressure is between 0.05 and 0.8 MPa. Excessively low pressure can prevent water intake. Alternatively, try using the appliance during off-peak hours to avoid periods of high water demand. If the issue persists, installing a booster pump is recommended, but ensure the adjusted pressure does not exceed 0.8 MPa.4. Please check whether the Drain Hose of the washing machine is draining water at the same time as the water is entering. If this happens, it means that the Drain Hose of the washing machine is too low. Because the washing machine is designed with upper drainage, please lift the Drain Hose to the bracket on the back of the washing machine. Q8: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg is filled with water and draining out at the same time?A: If the Mijia Front Load Washer Dryer Pro 12.5kg is filling with water and draining out at the same time, it means that the Drain Hose of the washing machine is too low. Because the washing machine is designed with upper drainage, please lift the Drain Hose to the bracket on the back of the washing machine. Q9: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not drain?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not drain, please refer to the following steps to troubleshoot:1. Check the positioning of the drain hose and ensure the hose between the Drain Hose and the drainage outlet is not bent.2. Check whether the Drain Pump Filter Cover is clogged. If the Drain Pump Filter Cover is clogged, it will cause poor drainage. Please clean the drainage filter as follows:(1). Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.(2). After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.(3). Check and make sure the inside of the drain pump is not blocked.(4). Clean any residues and stains from the drain pump filter cover.
(5). Put the drain pump filter cover back to its original position.(6). Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.3. Check whether the Drain Hose is inserted too deeply into the sewer. If the Drain Hose is inserted too deeply into the sewer, the washing machine will not drain. In severe cases, it will cause siphoning. Please remove the Drain Hose from the sewer and place it next to the sewer.4. If you are using the Spin Only program, please make sure the washing machine door is completely closed and press and hold the [Start/Pause] button to start the washing machine.5. If the above methods still cannot solve the problem, please contact the after-sales service center. Q10: What to do if there is drainage residue in the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there is drainage residue in the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. For the washing machine, which is designed for upper drainage, it is normal for a small amount of water to remain in the drum after each use. Please feel free to use it.2. Check whether the Drain Pump Filter Cover is clogged. If the Drain Pump Filter Cover is clogged, it will cause poor drainage. Please clean the drainage filter as follows:(1). Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.(2). After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.(3). Check and make sure the inside of the drain pump is not blocked.(4). Clean any residues and stains from the drain pump filter cover.
(5). Put the drain pump filter cover back to its original position.(6). Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.3. Check whether the Drain Hose is inserted too deeply into the sewer. If the Drain Hose is inserted too deeply into the sewer, the washing machine will not drain. In severe cases, it will cause siphoning. Please remove the Drain Hose from the sewer and place it next to the sewer.4. If the above methods still cannot solve the problem, please contact the after-sales service center. Q11: What to do if there is water in the new Mijia Front Load Washer Dryer Pro 12.5kg?A: During the production process of the Mijia Front Load Washer Dryer Pro 12.5kg, water is added for inspection. It is normal for a new machine to have a small amount of water inside when it is shaken. Please feel free to use it. Q12: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not spin?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not spin, please refer to the following steps to troubleshoot:1. Make sure the door is closed when running the Spin Only program and press the [Start/Pause] button to start the device.2. Make sure the hose between the Drain Hose and the drainage outlet is not bent.3. Check whether the Drain Pump Filter Cover is clogged. If the Drain Pump Filter Cover is clogged, it will cause poor drainage. Please clean the drainage filter as follows:(1). Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.(2). After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.(3). Check and make sure the inside of the drain pump is not blocked.(4). Clean any residues and stains from the drain pump filter cover.
(5). Put the drain pump filter cover back to its original position.(6). Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.4. Check whether the Drain Hose is inserted too deeply into the sewer. If the Drain Hose is inserted too deeply into the sewer, the washing machine will not drain. In severe cases, it will cause siphoning. Please remove the Drain Hose from the sewer and place it next to the sewer.5. If the above methods still cannot solve the problem, please contact the after-sales service center. Q13: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg spins insufficiently?A: If the Mijia Front Load Washer Dryer Pro 12.5kg spins insufficiently, please refer to the following steps to troubleshoot:1. Check the type of detergent used. For drum washing machines, it is recommended to use low-foaming detergent. If you use high-foaming detergent, please reduce the amount.2. Check the spin speed. If the clothes are not completely dry, please select a higher spin speed to spin again.3. Check whether the Drain Pump Filter Cover is clogged. If the Drain Pump Filter Cover is clogged, it will cause poor drainage. Please clean the drainage filter as follows:(1). Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.(2). After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.(3). Check and make sure the inside of the drain pump is not blocked.(4). Clean any residues and stains from the drain pump filter cover.
(5). Put the drain pump filter cover back to its original position.(6). Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.4. Check the placement of the drain hose to ensure that there are no bends in the hose from the drain hose to the drain outlet.5. The load is too small. Small loads (one or two items) will lead to imbalance and poorer spinning performance. It is recommended to wash multiple items together.To correctly place clothes, please refer to the following steps:(1). Put clothes of different sizes together. Do not put small items to spin alone.(2). Check whether the clothes are placed in a scattered manner. If the clothes are placed in a disorderly manner, they can become tangled and cause an imbalance.If the above methods still cannot solve the problem, please contact the after-sales service center. Q14: What to do if the timer does not run while the Mijia Front Load Washer Dryer Pro 12.5kg is running?A: If the timer does not run while the Mijia Front Load Washer Dryer Pro 12.5kg is running, please refer to the following steps to troubleshoot:1. When you select a high-temperature program, such as the Hygiene or High Temp program, and the water temperature exceeds 60 °C, the water will enter the drainage cooling process when draining. At this time, the displayed time will not run, and it will continue to run after the cooling process is completed.2. When there is too much foam inside, to prevent the foam from overflowing, the washing machine will perform a defoaming process. At this time, the timer will stop and will continue to run after the defoaming process is completed.3. When the Dry program is selected, the internal temperature is high after the drying process ends, and the cooling process begins. At this time, time does not pass, and you can wait until the internal temperature drops.4. During the Spin program of the washing machine, the clothes inside turn over. When the clothes inside are unbalanced, the washing machine will enter the process of automatic balancing. At this time, the time will not run, and it cannot rotate at high speed. When the clothes are balanced and then enter high-speed operation, the time will continue to decrease. If it is not balanced for a long time, you can try to pause the washing machine, take out the clothes, shake them loose, and then put them into the drum to continue drying.To reduce the occurrence of unbalanced clothes, please place the clothes according to the following steps:1. Put clothes of different sizes together, and do not put small items to spin alone.2. Place the clothes in a scattered manner. If the clothes are placed in a disorderly manner, they can become tangled and cause an imbalance.If the above methods still cannot solve the problem, please contact the after-sales service center. Q15: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg displays a different time than the actual time?A: The running time of the Mijia Front Load Washer Dryer Pro 12.5kg is from the time the washing machine is turned on to the end of the program, but the overall time will deviate due to some special reasons.Here are the reasons why the washing machine displays a different time than the actual time:1. If the water pressure is insufficient, the time will be exceeded due to slow water inflow. It is recommended that the water pressure be between 0.05 MPa and 0.8 MPa.2. Unbalanced clothes will cause the automatic adjustment mode to exceed the time limit. It is recommended to wash multiple pieces of clothing at the same time, and not to wash a single piece of heavy and absorbent clothing separately. Q16: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg keeps running for a long time and cannot be stopped?A: If the Mijia Front Load Washer Dryer Pro 12.5kg continues operating for an extended period and does not stop, it is due to one of the following reasons:1. If excessive foam accumulates inside the washing machine, it will initiate a de-foaming cycle to prevent overflow. The washing machine will resume its normal operation once this de-foaming process is complete.2. During the Spin program of the washing machine, the clothes inside turn over. When the clothes inside are unbalanced, the washing machine will enter the process of automatic balancing. At this time, the time will not run, and it cannot rotate at high speed. When the clothes are balanced and then enter high-speed operation, the time will continue to decrease. If it is not balanced for a long time, you can try to pause the washing machine, take out the clothes, shake them loose, and then put them into the drum to continue drying.To reduce the occurrence of unbalanced clothes, please place the clothes according to the following steps:1. Put clothes of different sizes together, and do not put small items to spin alone.2. Do not place the clothes in a scattered manner. If the clothes are placed in a disorderly manner, they can become tangled and cause an imbalance.If the above methods still cannot solve the problem, please contact the after-sales service center. Q17: What to do if the door of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be opened?A: To open the door of the Mijia Front Load Washer Dryer Pro 12.5kg, two conditions are required as follows:1. The washing machine reaches a safe water level.2. The temperature inside the washing machine reaches a safe temperature.When the Mijia Front Load Washer Dryer Pro 12.5kg completes the program, if the internal temperature is too high, please wait for the temperature to drop before opening the door.If the door still cannot be opened, please follow the steps below:(1). Select the Spin Only program, drain the water inside the washing machine, press the [Start/Pause] button again, and open the door.(2). If the internal temperature is high, please wait for the temperature to drop before opening the door.(3). If you cannot wait long enough, open the Drain Pump Filter Cover and unplug the emergency Drain Hose to drain the water.3. In case of emergency, you can open the door by pulling down the emergency release cord with a tool.Note:The emergency release cord is for use in emergencies. Please do not use it in non-emergency situations.4. If the above methods still cannot solve the problem, please contact the after-sales service center. Q18: What to do if the door of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be closed?A: If the door of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be closed, please refer to the following steps to troubleshoot:1. Check if there is any clothing caught in the door. Clothes caught in the door will prevent it from closing.2. Check whether the [Start/Pause] button is pressed; the door can be opened at any time when the washing machine is not started.3. Check whether the door is completely closed. You can use a little more force when closing the door.4. If the above methods still cannot solve the problem, please contact the after-sales service center. Q19: What to do if there are water stains, white marks, and oil stains in the new Mijia Front Load Washer Dryer Pro 12.5kg?A: If a new Mijia Front Load Washer Dryer Pro 12.5kg has water stains:Clean them with a towel and run the drum Tub Clean mode before using it normally. Washing machines are tested with water during production, so some water stains are normal.If a new Mijia Front Load Washer Dryer Pro 12.5kg has oil on its door seal:The oil on the door seal prevents sticking and is normal and will not affect normal use. Wipe the door seal clean with a towel before running the Tub Clean.If the door seal is white:This is caused by the high temperature and humidity inside the machine during transportation. This is normal and does not affect the machine's performance. To fix it, apply Vaseline (or other oil-based cleaner) to the door seal to dissolve the white residue. Then wipe it clean with a damp towel. Q20: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not dry?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not dry, please check whether you have selected the correct drying program and have turned on the faucet.If the operation is correct and the faucet is turned on, but it still cannot dry, please contact the after-sales service center. ??Q21: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not dry well?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not dry well, please refer to the following steps to troubleshoot:1. Check whether the program and the amount of clothes placed are reasonable. When different programs are selected, the maximum drying capacity is different. If the maximum capacity is exceeded, the drying effect will be poor.2. Check if the drying time is too short. Adjust the drying time in the Xiaomi Home App.3. Because the washing machine uses condensation drying, the clothes will feel slightly damp when touched after drying. Please dry them for a short time.4. If the above methods still cannot solve the problem, please contact the after-sales service center. Q22: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg can’t dry evenly?A: If the Mijia Front Load Washer Dryer Pro 12.5kg can’t dry evenly, it means that the clothes inside are tangled. Please shake the clothes out and continue to dry. When using it later, please put the clothes in separately and not at the same time. Q23: What to do if the detergent in the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be rinsed into the machine?A: If the detergent in the Mijia Front Load Washer Dryer Pro 12.5kg cannot be rinsed into the machine, please refer to the following steps to troubleshoot:1. Check whether the detergent has been used up. If so, please refill the detergent.2. Check whether you are using a high-viscosity detergent. If so, dilute it with water before adding it.3. Check whether powdered detergent has been added to the automatic dispensing compartment. The automatic dispensing compartment is designed for liquid detergent only.4. Check whether the detergent has been added to the correct compartment.5. Check whether the auto dispensing function is enabled.6. Check whether the washing machine has not been used for an extended period, causing the detergent to solidify. If so, clean the automatic dispensing compartment before refilling it with detergent.7. Check whether the detergent has expired or deteriorated.If the above methods still cannot solve the problem, please contact the after-sales service center. Q24: What to do if the softener in the Mijia Front Load Washer Dryer Pro 12.5kg cannot be rinsed out of the machine?A: If the softener in the Mijia Front Load Washer Dryer Pro 12.5kg cannot be rinsed into the machine, please refer to the following steps to troubleshoot:1. Check whether the fabric softener has been used up. If so, please refill the fabric softener.2. Check whether you are using concentrated fabric softener. If so, dilute it with water before adding it.3. Check whether the fabric softener has been added to the correct compartment.4. Check whether the washing machine has not been used for a long time, causing the fabric softener to solidify. If so, clean the automatic dispensing compartment before adding the fabric softener again.5. Check whether the fabric softener has expired or deteriorated.6. If the above methods still cannot solve the problem, please contact the after-sales service center. Q25: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not clean properly?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not clean properly, please refer to the following steps to troubleshoot:1. Add detergent and fabric softener to the correct compartments of the detergent dispenser drawer. Do not add them directly to the drum.2. For dirty laundry, please select a program with a longer duration.3. It is recommended to pre-wash or soak your clothes to deal with stubborn stains on collars, cuffs, and other areas before putting them into the drum for washing. Q26: What to do if clothes are stained after washing in the Mijia Front Load Washer Dryer Pro 12.5kg?A: It is recommended to wash clothes of different colors separately when placing them in the Mijia Front Load Washer Dryer Pro 12.5kg. Washing dark and light-colored clothes at the same time is prone to staining. Q27: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not clean parts thoroughly?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not clean parts thoroughly, please refer to the following steps to troubleshoot:1. For dirty laundry, please select a program with a longer duration.2. It is recommended to pre-wash or soak your clothes to deal with stubborn stains on collars, cuffs, and other areas before putting them into the drum for washing. Q28: What to do if the clothes are damaged by the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the clothes are damaged by the Mijia Front Load Washer Dryer Pro 12.5kg, please follow the steps below to check:1. Check whether the fabric type of the garments matches the selected washing program. Please choose a program that is suitable for the fabric.2. Check whether there are other sharp objects inside the inner drum or whether it is caused by zipper-like objects.3. If the issue persists after trying the above methods, please contact the after-sales service center for further assistance. Q29: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not rinse thoroughly?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not rinse thoroughly, please refer to the following steps to troubleshoot:1. Check the type of detergent. Please choose a low-foam detergent.2. Check the amount of detergent. Please add detergent according to the instructions. Adding too much detergent will cause the rinse to be less clean.3. When setting the program, you can increase the number of rinses to ensure that it can be rinsed cleanly.4. It is normal to have a little foam on the door after washing. Just wipe it dry. Q30: What to do if there is a loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is washing?A: If there is a loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is washing, please refer to the following steps to troubleshoot:1. For new machines that have not been installed, please check whether the Transit Bolts have been removed:(1). Use the wrench to unscrew all the transit bolts on the back of the appliance.(2). Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use when needed.(3). Seal the 4 bolt holes with the transit bolt hole covers provided in the accessory bag to prevent dust from entering.2. Check that the floor is level. The washing machine needs to be installed on a hard, flat, clean, and dry surface.3. Once the washing machine is in place, check whether it is stable. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.Here are the steps to adjust the balance of the washing machine for your reference:(1). Press the two ends of a diagonal line on the top of the washing machine with both hands, respectively, to see whether it wobbles and whether it needs to be adjusted.(2). Use the wrench to turn a foot bolt counterclockwise to loosen it.(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.(5). Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.Note: Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.4. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.5. Check if there are any foreign objects on the clothes, such as zippers, buttons, etc. These objects will rub against the drum when the washing machine is running, causing noise.6. If the above methods still cannot solve the problem, please contact the after-sales service center. Q31: What to do if there is a loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is spinning?A: To solve the loud noise of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. For new machines that have not been installed, please check whether the Transit Bolts have been removed:(1). Use the wrench to unscrew all the transit bolts on the back of the appliance.(2). Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use when needed.(3). Seal the 4 bolt holes with the transit bolt hole covers provided in the accessory bag to prevent dust from entering.2. Check that the floor is level. The washing machine needs to be installed on a hard, flat, clean, and dry surface.3. Once the washing machine is in place, check whether it is stable. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.Here are the steps to adjust the balance of the washing machine for your reference:(1). Press the two ends of a diagonal line on the top of the washing machine with both hands, respectively, to see whether it wobbles and whether it needs to be adjusted.(2). Use the wrench to turn a foot bolt counterclockwise to loosen it.(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.(5). Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.Note: Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.4. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.5. Check if there are any foreign objects on the clothes, such as zippers, buttons, etc. These objects will rub against the drum when the washing machine is running, causing noise.If the above methods still cannot solve the problem, please contact the after-sales service center. Q32: What to do if there is loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is draining?A: When the Mijia Front Load Washer Dryer Pro 12.5kg is draining, the drain pump will work, and there will be some noise, which is normal.If the noise is too loud, please clean the Drain Pump Filter Cover as follows:1. Open the filter cover at the bottom of the washing machine, pull out the emergency drain hose, and remove the plug to let water drain.2. After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.3. Check and make sure the inside of the drain pump is not blocked.4. Clean any residues and stains from the drain pump filter cover.5. Put the drain pump filter cover back to its original position.6. Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.If the above methods still cannot solve the problem, please contact the after-sales service center. Q33: What to do if there is loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is filling with water?A: When the Mijia Front Load Washer Dryer Pro 12.5kg is filling with water, the water inlet valve works, and there will be a certain sound, which is a normal phenomenon.If the washing machine is excessively noisy or produces abnormal sounds, please refer to the following steps to troubleshoot:1. It is recommended that the water pressure be 0.05 MPa-0.8 MPa. If the water pressure is too low, the sound of water inflow will be too loud. Please avoid peak hours or add more pumps.2. Please check whether the Water Inlet Valve Filter is blocked. A blocked Water Inlet Valve Filter will cause a loud sound from the water inlet.To clean the Water Inlet Valve Filter, please refer to the following steps:(1). Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.(2). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.(3). Use a brush to clean the inside and the outside of the threaded connector.(4). Reinstall the Water Inlet Valve Filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This washing machine needs to be used in environments with an ambient temperature above 0 °C.If the above methods still cannot solve the problem, please contact the after-sales service center. Q34: What to do if there is loud noise when the Mijia Front Load Washer Dryer Pro 12.5kg is drying?A: The Mijia Front Load Washer Dryer Pro 12.5kg makes a lot of noise when drying. Please check whether any hard objects, such as zippers, are colliding with the inner drum. If not, please contact the after-sales service center. Q35: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg vibrates?A: To solve the vibration of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. For new machines that have not been installed, please check whether the transit bolts have been removed.(1). Use the wrench to unscrew all the transit bolts on the back of the appliance.(2). Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use when needed.(3). Seal the 4 bolt holes with the transit bolt hole covers provided in the accessory bag to prevent dust from entering.2. Check that the floor is level. The washing machine needs to be installed on a hard, flat, clean, and dry surface.3. Once the washing machine is in place, check whether it is stable. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.Here are the steps to adjust the balance of the washing machine for your reference:(1). Press the two ends of a diagonal line on the top of the washing machine with both hands, respectively, to see whether it wobbles and whether it needs to be adjusted.(2). Use the wrench to turn a foot bolt counterclockwise to loosen it.(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.(5). Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.Note: Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.4. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.5. Please check if the clothes inside are seriously entangled. Please take out the clothes after pausing, put them back in after they are all tangled, and continue the previous procedure.If the above methods still cannot solve the problem, please contact the after-sales service center. Q36: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg shifts during operation?A: To solve the shifting of the Mijia Front Load Washer Dryer Pro 12.5kg during operation, please refer to the following steps:1. For new machines that have not been installed, please check whether the Transit Bolts have been removed.(1). Use the wrench to unscrew all the transit bolts on the back of the appliance.(2). Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use when needed.(3). Seal the 4 bolt holes with the transit bolt hole covers provided in the accessory bag to prevent dust from entering.2. Check that the floor is level. The washing machine needs to be installed on a hard, flat, clean, and dry surface.3. Once the washing machine is in place, check whether it is stable. If the washing machine wobbles, adjust the leveling feet to make sure it remains stable.Here are the steps to adjust the balance of the washing machine for your reference:(1). Press the two ends of a diagonal line on the top of the washing machine with both hands, respectively, to see whether it wobbles and whether it needs to be adjusted.(2). Use the wrench to turn a foot bolt counterclockwise to loosen it.(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet, and turn clockwise to lower the feet.(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands to see whether it wobbles. Check the two ends on the other diagonal line using the same method.(5). Use the wrench to tighten the foot bolt. Adjust the other leveling feet by the same method to ensure the washing machine is level and stable.Note: Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.4. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.5. Please check if the clothes inside are seriously entangled. Please take out the clothes after pausing, put them back in after they are all tangled, and continue the previous procedure.If the above methods still cannot solve the problem, please contact the after-sales service center. Q37: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not heat up during operation?A: If the Mijia Front Load Washer Dryer Pro 12.5kg does not heat up during operation, please refer to the following steps to troubleshoot:1. Check whether the selected program has a heating function. If not, please switch to a program with heating.2. The washing machine will only heat up during the washing process, and there is no heating during the rinsing process. Therefore, it is normal for the water in the rinsing drain to be cold.If the problem is still not solved, please contact the after-sales service center. Q38: What to do if there is foam on the door of the Mijia Front Load Washer Dryer Pro 12.5kg after finishing washing?A: If foam is left on the door after a program of the Mijia Front Load Washer Dryer Pro 12.5kg completes, please check as follows:1. Confirm the amount of detergent added. Please set the amount in the settings according to the washing machine's instructions.To set the amount:Select a program and access the detergent option. Press [>] repeatedly to adjust the dispense ratio (0.7x, 1.0x, 1.2x, or 1.3x), and the machine will automatically adjust the detergent dispensing amount based on your selection (unavailable for programs that do not support automatic detergent dispensing).Note:This feature has a memory function, and the setting applies to all programs that support automatic detergent dispensing.2. Slight foam on the door after a program completes is normal. Please increase the number of rinses in the program selection to ensure a more thorough rinse.If the above methods still do not solve the problem, please apply for local after-sales service center inspection. Q39: What to do if the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg is dirty?A: If the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg is dirty, please check as follows:1. Dirty washing machine door seal:Every time a washing machine is used, the door seal accumulates impurities. Prolonged cleaning can cause mold and odors. Therefore, it is recommended to regularly clean the door seal with a towel.2. Whitening of the washing machine door seal:Whitening of the door seal is caused by the high temperature and humidity experienced during transportation. This is normal and does not affect the performance of the washing machine. To treat: Apply petroleum jelly (or other oil-based detergent) to the door seal to dissolve the white material, then wipe it clean with a damp towel.3. Lint after drying:During the drying process, clothing fibers (especially natural fibers like cotton, linen, and wool) can form lint due to friction and high temperatures. Some lint may adhere to the door seal. This is a common drying phenomenon and does not indicate a malfunction. After drying, wipe the door seal with a dry cloth or paper towel to prevent lint from accumulating. Q40: What to do if there's an odor in the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the Mijia Front Load Washer Dryer Pro 12.5kg has an odor, please refer to the following steps to troubleshoot:New machine:1. If there is a smell of baked plastic, it is due to the smell of the door seal rubber under high temperatures. This is normal and will not affect your health. As the number of high-temperature washes increases, this phenomenon will decrease. Please feel free to use it.2. The washing machine will be inspected by adding water during production. Due to transportation and other reasons, there will be some odor, which is normal. When using a new machine, please run a program with an empty drum first.Old machine:1. Please do not insert the Drain Hose of the washing machine too deeply into the sewer. Inserting it too deeply will cause siphoning, backflow, or odor. Please place the drain pipe next to the sewer.2. Check whether the door seal is moldy. Every time the washing machine is used, there will be some impurities in the door seal. If it is not cleaned for a long time, it will cause mold or an odor. Therefore, it is recommended to clean the door seal regularly with a towel.3. If the Tub Clean cleaning program has not been used for a long time, impurities could accumulate inside the drum. Failure to clean it over an extended period can lead to unpleasant odors. It is recommended to use the Tub Clean function to clean the drum once every three months. If the washing machine is used frequently, the use cycle of the drum cleaning function can be shortened.If the problem is still not solved, please contact the after-sales service center. Q41: What to do if the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg has an odor?A: If the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg has an odor, please check as follows:1. The new door seal has an odor:If a new washing machine door seal emits a rubbery odor, this is normal. Before first use, run the Tub Clean and allow the door to open to allow the odor to dissipate. This odor should subside after a while.2. The old door seal has an odor:Washing machines have a drainage groove in the door seal, which may contain impurities. If left uncleaned for a long time, it could cause mold and produce odors. Simply clean the door seal drainage groove with a rag. Q42: What to do if there's a burning smell in the Mijia Front Load Washer Dryer Pro 12.5kg?A: If a newly purchased Mijia Front Load Washer Dryer Pro 12.5kg has a burnt smell (similar to the smell of roasted plastic), it is due to the rubber of the door seal under high temperatures. This is normal and will not affect your health. As the number of high-temperature washes increases, this phenomenon will also decrease. Please feel free to use it.If a burning smell appears after using it for a period of time, please immediately turn off the power, stop using it, and contact the after-sales service center. Q43: What to do if there's water leakage from the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To solve the water leakage from the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check whether the position where the faucet is connected to the Water Inlet Hose is loose. Please reconnect it and use a reliable faucet.To connect the Water Inlet Hose, please refer to the following steps:(1). Based on the installation environment, determine whether it is necessary to replace the quick connector (A) with the 6-point connector (B).(2). Clean the filter (A) regularly according to its contamination level.(3). Use a screwdriver to loosen 4 screws on the quick connector.(4). Hold the quick connector and rotate part (C) in the direction of the arrow to loosen it by approximately 5 mm.(5). Insert the quick connector upward into the water outlet of the tap and tighten the screws at the same time. Rotate part (C) in the direction illustrated to secure the connection.2. If the Water Inlet Hose joint is leaking, please contact the after-sales service center to provide a new Water Inlet Hose. Q44: What to do if there's a water leakage of the Drain Hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: When the Drain Hose of the Mijia Front Load Washer Dryer Pro 12.5kg leaks water, please check the placement of the Drain Hose. It needs to be connected to the sewer or drainage system. Do not insert the floor drain too deeply into the sewer, which will cause backflow.If the Drain Hose is broken, please contact the after-sales service center. Q45: What to do if there's water leakage from the bottom of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there's water leakage from the bottom of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check whether the Drain Hose of the washing machine is broken. If so, please contact the after-sales service center.2. Check if the drain filter is loose or misaligned. Unscrew the drain filter cover and tighten it again.3. Check if there is any clothing or foreign objects stuck in the door. Please remove the clothing and clean the door seal (especially if something like hair is stuck, it will cause water leakage).If the problem is still not solved, please contact the after-sales service center. Q46: What to do if there's water leakage from the door of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there's water leakage from the door of the Mijia Front Load Washer Dryer Pro 12.5kg, please check if there are clothes or foreign objects stuck in the door. Please remove the clothes and clean the door seal (especially if something like hair is stuck; it will cause water leakage).If the problem cannot be solved, please contact the after-sales service center. Q47: What to do if there's water leakage from the detergent dispenser drawer of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there's water leakage from the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check if the automatic dispenser drawer is clogged. Clean it and reinsert it.2. Check if the detergent dispenser drawer is not installed properly; take it out and reinstall it.If the problem cannot be solved, please contact the after-sales service center. Q48: What to do if there's water leakage from the Drain Pump Filter of the Mijia Front Load Washer Dryer Pro 12.5kg?A: The water leakage from the Drain Pump Filter of the Mijia Front Load Washer Dryer Pro 12.5kg is caused by the filter cover not being installed properly. Please remove the Drain Pump Filter, reinstall it, and tighten it. If it still does not solve the problem, please contact the after-sales service center. Q49: What should I do if the Mijia Front Load Washer Dryer Pro 12.5kg is not dispensing automatically?A: If the Mijia Front Load Washer Dryer Pro 12.5kg is not dispensing automatically, please check the following:1. Check that there is a sufficient amount of detergent and fabric softener in the automatic dispenser compartments. If levels are low, replenish them before use.2. Check the program settings and ensure the auto-dispensing function is enabled.If the issue persists, please contact the after-sales service center for assistance. Q50: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg has a poor sterilization effect?A: If the Mijia Front Load Washer Dryer Pro 12.5kg has a poor sterilization effect, please make sure you have selected the correct program. You can also increase the temperature to enhance the sterilization effect. Q51: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg is spinning idle without water input?A: The Mijia Front Load Washer Dryer Pro 12.5kg will run idle to measure the weight of the clothes before operation to determine the amount of water intake. This is normal, so please feel free to use it. Q52: What to do if the panel of the Mijia Front Load Washer Dryer Pro 12.5kg does not display?A: If the panel of the Mijia Front Load Washer Dryer Pro 12.5kg does not display, please check whether the power supply at home is normal. Use other household appliances to plug into the socket of the washing machine to confirm whether it can be used normally. If it still cannot be used, please check the circuit at home. If other household appliances can be used, please contact the after-sales service center. Q53: What to do if the panel of the Mijia Front Load Washer Dryer Pro 12.5kg does not show complete information?A: If the panel of the Mijia Front Load Washer Dryer Pro 12.5kg does not show complete information, please turn off the washing machine and restart it. If the problem is still not solved, please contact the after-sales service center. Q54: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg has no power?A: When the Mijia Front Load Washer Dryer Pro 12.5kg has no power, please check whether the power supply at home is normal. Use other household appliances to plug into the socket of the washing machine to confirm whether it can be used normally. If it still cannot be used, please check the circuit at home. If other household appliances can be used, please contact the after-sales service center. Q55: What to do if the circuit breaker trips when the Mijia Front Load Washer Dryer Pro 12.5kg is powered on?A: If the circuit breaker trips when the Mijia Front Load Washer Dryer Pro 12.5kg is powered on, please check the following:1. Make sure the washing machine is placed in a dry location and prevent water from splashing onto the power outlet or the machine.2. Ensure the power plug is fully inserted and securely connected.3. Check whether other high-power appliances are connected to the same electrical circuit. It is recommended to use a dedicated circuit for the washing machine. Also, confirm that the power supply is properly grounded. If there is no grounding, please contact a qualified electrician to install a grounding wire.If the issue persists after completing the above checks, please contact the after-sales service center for further assistance. Q56: What to do if there's an electricity leakage in the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the Mijia Front Load Washer Dryer Pro 12.5kg has an electricity leakage, please check whether there is a ground wire in your home. If not, please contact an electrician to add a ground wire. If the ground wire is normal, please contact the after-sales service center. Q57: What to do if the buttons of the Mijia Front Load Washer Dryer Pro 12.5kg fail to work?A: If the buttons of the Mijia Front Load Washer Dryer Pro 12.5kg fail to work, please refer to the following steps to troubleshoot:1. Check if there is any water on your hands or buttons; wipe them dry, and try again.2. Check whether the Child Lock is turned on. If the Child Lock is turned on, the buttons cannot be operated. Please remove the Child Lock before operating. Q58: What to do if the Wi-Fi indicator on the Mijia Front Load Washer Dryer Pro 12.5kg is abnormal/off?A: The Wi-Fi of the Mijia Front Load Washer Dryer Pro 12.5kg is enabled by default. If the Wi-Fi indicator is not on, please reset the Wi-Fi and reconnect. Q59: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot connect with the Xiaomi Home App?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot connect with the Xiaomi Home App, please refer to the following steps to troubleshoot:1. The device should be connected to a 2.4 GHz network. It cannot be connected to a 5 GHz network or a dual-band (2.4 GHz/5 GHz) network.2. Check whether the router is working properly to ensure smooth network operation.3. Check whether the Wi-Fi name or password has been changed. You can try resetting the device to reset Wi-Fi. It is recommended to use standard English letters and numbers for the Wi-Fi name to avoid recognition issues caused by special characters.4. Check whether [Hubs & gateways] in the Xiaomi Home App is enabled. (Xiaomi Home App >> [Profile] >> [Hubs & gateways]. This option needs to be turned off).5. Check whether too many devices are connected to the router and ensure the Mijia Front Load Washer Dryer Pro 12.5kg has a stable Wi-Fi signal.6. Check if the device has been reset and reconnected by someone else.7. To reset Wi-Fi, press and hold the [On/Off] button for one second to turn on the device. Select [Settings], tap [>], select [Wireless network], tap [>]. When prompted to [Connect], press the arrow key to confirm. When prompted to "Restart to connect to wireless network?", select [Restart] and press the arrow key to reset Wi-Fi.If the above methods still do not solve the problem, please apply for local after-sales service center inspection. Q60: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot upgrade the firmware?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot upgrade the firmware, please check whether the network is normal and whether the router can work properly to ensure that the network is unobstructed. Q61: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot switch the washing modes in the Xiaomi Home App?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot switch the washing modes in the Xiaomi Home App, please refer to the following steps to troubleshoot:1. Make sure Remote Control is enabled. You can turn Remote Control on or off from the Program Selection screen, or press the [Scroll up/Confirm] button during a wash cycle to enable or disable Remote Control.2. Turn off the washing machine, switch to the desired mode, and then turn it back on. Q62: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot switch the washing mode on the control panel?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot switch to the washing mode on the control panel, please turn off the washing machine, switch the mode, and restart it. Q63: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg does not automatically shut down after the program is completed?A: The Mijia Front Load Washer Dryer Pro 12.5kg will automatically shut down after the program is completed. If it does not automatically shut down, please observe whether there is a fault code on the display screen. Please follow the fault code prompts in the manual. If there is no fault code and the power does not automatically shut down for a long time, please unplug the washing machine and contact the after-sales service center. Q64: What are the meanings of the sounds of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Here are the meanings of the sounds of the Mijia Front Load Washer Dryer Pro 12.5kg when it is running:1. When water is filling: When the washing machine is filling with water, the water inlet valve works and makes a "buzzing" sound, which is normal.2. During operation: The motor of the washing machine will make a "buzzing" sound during operation, which is normal.3. When draining: When the washing machine is draining, the drain pump works and makes a "gulp gulp" sound.4. When starting: When the washing machine starts, the door lock closes and makes a "click" sound. Q65: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg backflows water?A: If water flows back into the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps to troubleshoot:1. Check whether the floor drain is clogged.2. Check whether the drain hose has been inserted too deeply into the drain pipe. If the drain hose is inserted too far, it may create a siphoning effect that causes water to flow back into the washing machine. Simply pull the drain hose out slightly to eliminate the siphoning effect.If the issue persists after trying the above methods, please contact the after-sales service center for further assistance. Q66: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot be turned on or off?A: If the Mijia Front Load Washer Dryer Pro 12.5kg cannot be turned on or off, please check the power supply first. Use other household appliances to plug into the socket of the washing machine to confirm whether the power supply is on. If other household appliances cannot be used, please check the power supply. If the power supply is normal, please make sure that there is no water on your hands during operation. If the problem is still not solved, please contact the after-sales service center. Q67: What to do if the automatic detergent dispenser drawer of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be opened?A: If the automatic detergent dispenser drawer of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be opened, please contact the after-sales service center for assistance. Q68: What to do if the automatic detergent dispensing amount of the Mijia Front Load Washer Dryer Pro 12.5kg is too low or too high?A: Select a program and access the detergent option. Press the [Select/Switch] button repeatedly to adjust the dispense ratio (0.7x, 1.0x, 1.2x, or 1.3x), and the Mijia Front Load Washer Dryer Pro 12.5kg will automatically adjust the detergent dispensing amount based on your selection (unavailable for programs that do not support automatic detergent dispensing).Note:This feature has a memory function, and the setting will apply to all programs that support automatic detergent dispensing. Q69: What to do if there is residual water in the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If there is residual water in the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg, please check if the detergent dispenser drawer is clogged. Clean it before use. Q70: What to do if there's appearance damage to the Mijia Front Load Washer Dryer Pro 12.5kg?A: To solve the appearance damage of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. If the exterior is dirty, please wipe it with a damp cloth.2. If there are scratches on the surface, please check whether it is a scratch on the protective film. Please tear off the protective film and observe it again.If the problem is still not solved or the appearance is deformed, please contact the after-sales service center. Q71: What to do if there's panel damage on the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the panel of the Mijia Front Load Washer Dryer Pro 12.5kg is damaged, please unplug the power cord and do not use the device to avoid potential hazards. Then contact the after-sales service center for assistance. Q72: What to do if there's damage to the door of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the door of the Mijia Front Load Washer Dryer Pro 12.5kg is damaged, please unplug the power cord and do not use the device to avoid potential hazards. Then contact the after-sales service center for assistance. Q73: What to do if there's damage to the drum of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the drum of the Mijia Front Load Washer Dryer Pro 12.5kg is damaged, please unplug the power plug and do not use it to avoid danger. Then contact the after-sales service center for assistance. Q74: What to do if there's damage to the accessories of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the accessories of the Mijia Front Load Washer Dryer Pro 12.5kg are damaged, please contact the after-sales service center. Q75: What to do if there's the Drain Hose damage of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the Drain Hose of the Mijia Front Load Washer Dryer Pro 12.5kg is damaged, please unplug the power plug and do not use it to avoid danger. Then contact the after-sales service center for assistance. Q76: What to do if there's damage to the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the Water Inlet Hose of the Mijia Front Load Washer Dryer Pro 12.5kg is damaged, please unplug the power plug and do not use it to avoid danger. Then contact the after-sales service center for assistance. Q77: What to do if the accessory of the Mijia Front Load Washer Dryer Pro 12.5kg is lost?A: If any of the accessories included with the Mijia Front Load Washer Dryer Pro 12.5kg, such as the User Manual, Water Inlet Hose, Transit Bolt Hole Cover, Base Plate, Screws, Feet Adjusting Wrench, or Drain Hose Fixing Bracket are missing, please contact the after-sales service center for assistance.Note:The accessories included with the product can vary by region and country. Q78: What to do if there's damage to the feet of the Mijia Front Load Washer Dryer Pro 12.5kg?A: If the feet of the Mijia Front Load Washer Dryer Pro 12.5kg are damaged, please unplug the power plug and do not use it to avoid danger. Then contact the after-sales service center for assistance. Q79: What to do if the Drain Pump Filter Cover of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be closed?A: If the Drain Pump Filter Cover of the Mijia Front Load Washer Dryer Pro 12.5kg cannot be closed, please check whether it is caused by the emergency drain hose plug blocking the door. Please turn the emergency drain hose plug to a vertical position to solve the problem.If the problem is still not solved, please request repair. Q80: What are the meanings of the error codes of the Mijia Front Load Washer Dryer Pro 12.5kg? How to troubleshoot them?A: Here are the meanings of the error codes of the Mijia Front Load Washer Dryer Pro 12.5kg for your reference:The error code [E1] means drainage timeout.To solve the error code [E1], please refer to the following steps:1. Check whether the drain hose is blocked.2. Clean the drain pump filter cover.3. Check whether the drain hose is installed correctly.4. Contact the after-sales service team.The error code [E2] means the door is not closed.To solve the error code [E2], please refer to the following steps:1. Check whether the washing machine door is not closed. Make sure it is closed properly.2. Contact the after-sales service team.The error code [E3] means unbalanced load.To solve the error code [E3], please refer to the following steps:1. The laundry is heavily unbalanced or tangled. Rearrange the laundry and try again.2. If the load is one heavy item, it is recommended to add more items and wash again.The error code [E4] means water fill timeout.To solve the error code [E4], please refer to the following steps:1. Check whether the water tap is turned on.2. Clean the water inlet valve filter cover.3. Check whether the water pressure is too low, or use the machine outside of peak water usage hours.4. Check whether the drain hose holder is removed or whether the drain hose is positioned incorrectly, causing siphoning.5. Contact the after-sales service team.The error code [E6] means the water level is too high.To solve the error code [E6], please close the tap and contact the after-sales service team.The error code [E8] means a water temperature error.To solve the error code [E8], please contact the after-sales service team.The error code [F1] means a water level error.To solve the error code [F1], please refer to the following steps:1. Wait for the interference to disappear, turn off the machine, and restart it. Wait a few minutes, then plug it back in and unplug the machine.2. Contact the after-sales service team.The error code [F2] means a dryer heating element error.To solve the error code [F2], please contact the after-sales service team.The error code [F3] means a dryer fan error.To solve the error code [F3], please contact the after-sales service team.The error code [F4] means a dryer air inlet temperature error.To solve the error code [F4], please contact the after-sales service team.The error code [F5] means a dryer air outlet temperature error.To solve the error code [F5], please contact the after-sales service team.The error code [FC1] means a communication error.To solve the error code [FC1], please contact the after-sales service team.The error code [FC2] means a computer board communication error.To solve the error code [FC2], please refer to the following steps:1. Wait for the interference to disappear, turn off the machine, and restart it. Wait a few minutes, then plug it back in and unplug the machine.2. If the washing machine fails to complete the OTA upgrade due to a power outage or loss of network connection, resulting in an FC2 fault code, please attempt the upgrade again.Scenario 1: Wi-Fi icon flashes after unplugging for one minute and powering back onThis indicates the machine is automatically re-attempting the upgrade. Please wait approximately 5 minutes. Once the upgrade is complete, the machine will function normally. Do not unplug the power during this period.Scenario 2: Wi-Fi icon does not flash / unable to power on after unplugging for one minute and powering back onPlease open the Xiaomi Home App >> tap the [...] icon in the upper right corner >> [Firmware update], and tap the [Update] button to manually trigger the update. Once the update is complete, the machine will power on normally.Note:Please do not disconnect power or the network during the upgrade process to avoid another upgrade failure.3. If the problem is still not solved, please contact the local official after-sales service center for further assistance.The error code [ C * * ] means a motor stall error.To solve the error code [ C * * ], please refer to the following step:Remove the power plug and restart the machine. If the issue persists, contact the after-sales service team. Cleaning and MaintenanceQ1: How to clean the cabinet of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To clean the cabinet of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Before cleaning the washing machine, unplug the power cord.2. Use a soft cloth and household detergent that does not contain abrasive or corrosive ingredients to wipe the cabinet and control panel.Note:
Do not rinse the washing machine cabinet directly with water, as this can damage the machine. Q2: How to clean the inner drum of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To clean the inner drum of the Mijia Front Load Washer Dryer Pro 12.5kg, please use a soft cloth or soft brush to remove dirt and residue, then run the complete Tub Clean program. Q3: How to clean the Water Inlet Valve Filter of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To clean the Water Inlet Valve Filter of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.2. Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.3. Use a brush to clean the inside and the outside of the threaded connector.4. Reinstall the Water Inlet Valve Filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This washing machine needs to be used in environments with an ambient temperature above 0 °C. Q4: How to clean the Drain Pump Filter Cover of the Mijia Front Load Washer Dryer Pro 12.5kg?A: To clean the Drain Pump Filter Cover of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Open the filter cover at the bottom of the washing machine, pull out the emergency drain hose, and remove the plug to let water drain.2. After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.3. Check and make sure the inside of the drain pump is not blocked.4. Clean any residue and stains from the drain pump filter cover.5. Put the drain pump filter cover back to its original position.6. Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover. Q5: How to maintain the Mijia Front Load Washer Dryer Pro 12.5kg?A: Regular maintenance is recommended after long-term use. Keeping the Mijia Front Load Washer Dryer Pro 12.5kg clean can improve performance and help avoid unnecessary repairs.To clean the cabinet of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Before cleaning the washing machine, unplug the power cord.2. Use a soft cloth and household detergent that does not contain abrasive or corrosive ingredients to wipe the cabinet and control panel.To clean the Water Inlet Valve Filter of the Mijia Front Load Washer Dryer Pro 12.5kg, please refer to the following steps:1. Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.2. Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.3. Use a brush to clean the inside and the outside of the threaded connector.4. Reinstall the Water Inlet Valve Filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This washing machine needs to be used in environments with an ambient temperature above 0 °C.To clean the Drain Pump Filter Cover of the washing machine, please refer to the following steps:1. Open the filter cover at the bottom of the washing machine, pull out the emergency drain hose, and remove the plug to let water drain.2. After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.3. Check and make sure the inside of the drain pump is not blocked.4. Clean any residues and stains from the drain pump filter cover.5. Put the drain pump filter cover back to its original position.6. Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.To clean the drum of the washing machine, please refer to the following steps:1. Please use a soft cloth or brush to clean the drum of the washing machine.2. Clean the drum with the Tub Clean program every 3 months. Q6: How to clean the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg?A: When cleaning the Detergent Dispenser Drawer of the Mijia Front Load Washer Dryer Pro 12.5kg, pull the compartment out to the outermost end, press the left side with your fingers, and then pull out the box. When taking it out, pay attention to whether there is liquid, such as detergent/softener, in the compartment to prevent the liquid from spilling. Use a soft cloth or brush to clean. Q7: How to clean the door seal of the Mijia Front Load Washer Dryer Pro 12.5kg?A: Please use a soft cloth or brush to clean the white lint that is attached to the inside of the Mijia Front Load Washer Dryer Pro 12.5kg door. Do not remove the door seal when cleaning. Please clean the door seal regularly. After washing, please open the door for ventilation to prevent odor. Q8: What to do if the Mijia Front Load Washer Dryer Pro 12.5kg is not used for a long time?A: If the Mijia Front Load Washer Dryer Pro 12.5kg is not used for a long time, please refer to the following details:1. Run a Spin Only program to drain any residual water from the appliance.2. Turn off the tap and disconnect the water inlet hose.3. Unplug the appliance and leave its door open to allow for air circulation and prevent mildew. Q9: Can detergent be used when cleaning the inner drum of the Mijia Front Load Washer Dryer Pro 12.5kg?A: It is not recommended to use a drum cleaner when opening the Tub Clean program to clean the Mijia Front Load Washer Dryer Pro 12.5kg. Q10: How often should the Tub Clean program of the Mijia Front Load Washer Dryer Pro 12.5kg be used?A: It is recommended to use the Tub Clean program of the Mijia Front Load Washer Dryer Pro 12.5kg once every three months, or adjust the frequency according to actual usage conditions.