Mijia Top Load Washer 13kg FAQ

Question

Accepted Answer

Product Specification
Q1: What are the selling points of the Mijia Top Load Washer 13kg?
A: The selling points of the Mijia Top Load Washer 13kg are as follows:
1. The washer features a minimalist and stylish design with a premium appearance.
2. With its large 13 kg washing capacity, it can handle the whole family’s laundry in a single wash, making daily laundry more convenient and efficient.
3. It features a four-dimensional water flow system that delivers stronger washing power and more efficient stain removal, enabling faster and cleaner laundry performance.
4. It supports automatic fabric softener dispensing, making the operation more convenient and improving overall garment care.
5. The washer supports connection with the Xiaomi Home App and is compatible with Google Assistant and Alexa.
6. It supports OTA (Over-the-Air) updates, ensuring continuous system optimization and feature upgrades.
7. The washer supports a Child lock for enhanced protection, features a damping lid design for smoother and safer operation, and supports Hold for Smart Wash as well as Hygiene for improved cleaning performance.
 
Q2: What color is the cabinet of the Mijia Top Load Washer 13kg?
A: The cabinet of the Mijia Top Load Washer 13kg is white.
 
Q3: What are the dimensions of the Mijia Top Load Washer 13kg body?
A: The dimensions of the Mijia Top Load Washer 13kg body are 580 mm × 596 mm × 925 mm (W × D × H).
 
Q4: What are the package dimensions of the Mijia Top Load Washer 13kg?
A: The package dimensions of the Mijia Top Load Washer 13kg are 645 mm × 675 mm × 1010 mm (W × D × H).
 
Q5: What is the net weight of the Mijia Top Load Washer 13kg?
A: The net weight of the Mijia Top Load Washer 13kg is 39 kg.
 
Q6: What is the gross weight of the Mijia Top Load Washer 13kg?
A: The gross weight of the Mijia Top Load Washer 13kg is 44 kg.
 
Q7: What is the material of the Mijia Top Load Washer 13kg body?
A: The material of the Mijia Top Load Washer 13kg body is PCM sheet metal.
 
Q8: What is the material of the inner drum on the Mijia Top Load Washer 13kg?
A: The material of the inner drum on the Mijia Top Load Washer 13kg is stainless steel.
 
Q9: What is the material of the top lid on the Mijia Top Load Washer 13kg?
A: The material of the top lid on the Mijia Top Load Washer 13kg is plastic.
 
Q10: What are the environmental requirements for using the Mijia Top Load Washer 13kg?
A: The operating temperature range for the Mijia Top Load Washer 13kg is 0 °C to 40 °C.
 
Q11: What is the IP rating of the Mijia Top Load Washer 13kg?
A: The IP rating of the Mijia Top Load Washer 13kg is IPX4.
 
Q12: What is the energy efficiency rating of the Mijia Top Load Washer 13kg?
A: In Bangladesh, there is no mandatory energy efficiency requirement for this product category.
In Vietnam, the energy efficiency rating is 5-star.
In Malaysia, the energy efficiency rating is 4-star.
In Thailand, the energy efficiency rating is 5-star.
In Indonesia, there is no mandatory energy efficiency requirement.
In the Philippines, there is no energy efficiency classification system.
 
Q13: What is the noise level of the Mijia Top Load Washer 13kg?
A: The noise level of the Mijia Top Load Washer 13kg during the spin cycle is less than 72 dB, and the noise level during the wash cycle is less than 62 dB.
 
Q14: What is the water pressure of the Mijia Top Load Washer 13kg?
A: The water pressure of the Mijia Top Load Washer 13kg is 0.05 MPa-0.8 MPa.
 
Q15: Which App is used to connect to and manage the Mijia Top Load Washer 13kg?
A: The App used to connect to and manage the Mijia Top Load Washer 13kg is the Xiaomi Home App.
 
Q16: What is the rated voltage of the Mijia Top Load Washer 13kg? 
A: The rated voltage of the Mijia Top Load Washer 13kg is 220 V–240 V.
 
Q17: What is the maximum current of the Mijia Top Load Washer 13kg?
A: The maximum current of the Mijia Top Load Washer 13kg is 10 A.
 
Q18: What is the washing power of the Mijia Top Load Washer 13kg?
A: The washing power of the Mijia Top Load Washer 13kg is 650 W.
 
Q19: What is the standby power of the Mijia Top Load Washer 13kg?
A: The standby power of the Mijia Top Load Washer 13kg is ≤4 W.
 
Q20: What is the power cord length of the Mijia Top Load Washer 13kg?
A: The power cord length of the Mijia Top Load Washer 13kg is 2.0 m.
 
Q21: What is the water inlet hose length of the Mijia Top Load Washer 13kg?
A: The water inlet hose length of the Mijia Top Load Washer 13kg is 1.2 m.
 
Q22: What are the water inlet hose specifications of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg utilizes a Webster quick-connect coupling.

Q23: What are the drain hose specifications of the Mijia Top Load Washer 13kg?
A: The drain hose length of the Mijia Top Load Washer 13kg is 0.85 m, and the diameter of the drain hose outlet is 30 mm.
 
Q24: Is there a protective film on the cabinet of the new Mijia Top Load Washer 13kg?
A: A new Mijia Top Load Washer 13kg has protective film covering certain areas, and it is not fully covered.
 
Q25: What is the drainage method of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg utilizes a bottom drainage system.
 
Q26: Does the Mijia Top Load Washer 13kg support remote control?
A: The Mijia Top Load Washer 13kg supports remote control.
 
Q27: What are the power plug specifications for the Mijia Top Load Washer 13kg?
A: In Bangladesh, the product uses a British 3-pin plug (Type G).
In Vietnam, the product uses a European 2-pin plug (Type C).
In Malaysia, the product uses a British 3-pin plug (Type G).
In Thailand, the product uses a Thai 3-pin plug (Type O).
In Indonesia, the product uses a European 2-pin plug (Type C).
In the Philippines, the product uses a US 2-pin plug (Type A).

Note:
The power plug pictures above are for reference only.
 
Q28: What buttons does the Mijia Top Load Washer 13kg come with?
A: The Mijia Top Load Washer 13kg comes with 4 buttons, including the Power button, Start/Pause button, Program button, and Water level button.
Power button:
You can press this button to turn the washer on or off.
Start/Pause button:
When the washer is on, press this button to start or pause the washing cycle.
When the washer is off, press and hold this button to activate the Hold for Smart Wash.
Program button:
When the washer is on, press this button to select a washing program.
When the washer is running, press and hold this button to enable or disable the Child lock function.
Water level button:
When the washer is on, press this button to adjust the water level setting.
When the washer is on, press and hold this button to set a delayed start (scheduled wash).
You can press the button once to check the current water level, and press again to make adjustments. If no adjustments are made within 3 seconds, the display will revert to showing the remaining time or the delay time.
Press and hold the Program button and the Water level button simultaneously until AP appears on the display to enable the remote control function.
 
Q29: What is the door lock structure of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg utilizes a magnetic door sensor mechanism and does not have a mechanical door lock.
 
Q30: Does the Mijia Top Load Washer 13kg support a mute function?
A: The Mijia Top Load Washer 13kg supports a mute function.
 
Q31: What type of motor does the Mijia Top Load Washer 13kg use? 
A: The Mijia Top Load Washer 13kg is equipped with a Nanyang fixed-frequency motor.
 
Functions
Q1: What are the precautions when using the Mijia Top Load Washer 13kg?
A: The precautions when using the Mijia Top Load Washer 13kg are as follows:
First-time use:
1. Make sure the appliance is not damaged during transportation.
2. Remove all packaging and keep it out of children's reach.
3. The appliance is very heavy. It is recommended that at least two people carry it together.
Note:
The appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by a utility.
Daily use:
1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2. Children should be supervised to ensure that they do not play with the appliance.
3. Children of less than 3 years should be kept away unless continuously supervised.
4. Fabric softeners, or similar products, should be used as specified by the fabric softener instructions.
5. Do not let children or pets come close to the appliance when the lid is open.
6. Keep all washing detergents, softener and bleach away from children.
7. Remove all objects from pockets such as lighters and matches.
8. Before loading laundry into the washing machine, ensure the zippers are fastened and drawstrings secured, and take care with small clothing parts to prevent entanglement or damage during the wash cycle. Use a laundry bag if needed.
9. Do not operate the machine barefoot, and keep your hands and feet dry.
10. Do not cover or encase the appliance during operation or afterwards to allow any moisture or dampness to evaporate.
11. Do not place heavy objects or electromagnetic heating appliances or damp items such as microwave ovens, induction cookers, electric hair dryers, electric irons, and ovens on the machine.
12. Do not use any flammable sprays in close vicinity to the appliance.
13. Do not wash any garments treated with solvents in the appliance without having dried them previously in the air.
14. When plugging or unplugging, make sure there are no flammable materials in the surrounding area.
15. Do not use hot water to wash foam rubber or spongy materials.
16. Do not reach into the drum while the machine is running to avoid arm injuries.
17. Do not touch or remove the power plug with wet hands to prevent electric shock. Never unplug the appliance by pulling on the power cord. Always grip the power plug firmly and pull it straight from the socket.
Note:
1. Do not connect to the hot water supply.
2. Do not install the washing machine in an outdoor or damp environment to avoid risks of electric shock or fire.
3. Do not wash clothes soiled with gasoline, petroleum, benzene, thinner, alcohol, or other chemicals.
4. After each wash cycle ends, turn off the water tap and unplug the appliance to ensure the washing machine is disconnected from water and electricity.
5. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
6. This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments, farm houses, by clients in hotels, motels and other residential type environments, or bed and breakfast type environments.
7. Add an appropriate amount of low-suds detergent based on the load size and selected water level to ensure effective washing and prevent foam overflow.
8. For large loads, please moderate detergent use, and dissolve and dilute detergent in warm water beforehand to prevent detergent residue from damaging fabrics.
9. When delay is set, dissolve and dilute detergent in warm water before adding it to the drum to prevent fabric damage from prolonged detergent contact.
Installation:
1. For appliances with ventilation openings in the base, a carpet must not obstruct the openings.
2. Place the appliance in a well-ventilated area, and make sure there is enough space to open its lid.
3. Do not install the appliance in a damp outdoor environment or areas that may be prone to water leakage, such as under or near a sink. If water leakage occurs, turn off the power supply and allow the washer machine to dry naturally.
4. Do not place the appliance directly on a carpet, or close to a wall or furniture.
5. Do not install the appliance in direct sunlight or near heat sources (such as stoves and heaters).
6. Make sure the power supply matches the electrical information on the nameplate.
7. Do not use an extension cord or double adapter.
8. Make sure only the power cord and the water inlet hose provided with the appliance are used.
9. Make sure the power cord and plug are not damaged.
10. The appliance must be grounded before use. Make sure the appliance is plugged into a dedicated, grounded outlet.
Safety precautions:
1. If cleaning and maintaining are performed by children, make sure they are supervised by a guardian.
2. Before any daily maintenance, unplug the appliance.
3. Leave the lid open when the machine is not in use to prevent unpleasant odors.
4. Do not use water spray or steam to clean the appliance.
5. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
6. Do not disassemble, repair, or modify the washing machine yourself. Contact the after-sales service team for repairs, and use only the original parts.
7. Keep the machine away from metal objects, chemicals, fragile items, and ignition sources such as lit candles and lit cigarettes.
8. Connect the water tap with the provided new inlet hose and regularly check for swelling, twisting, cracks, wear, or leaks. Replace if necessary. Do not reuse old hose components.
9. If there is dirt on the power plug, wipe it clean before use. Regularly clean the plug to prevent poor contact.
10. Clean the machine's housing and rubber parts with a soft cloth and a non-corrosive, solvent-free liquid.
 
Q2: How to add laundry detergent to the Mijia Top Load Washer 13kg?
A: Unlike front load washers, the Mijia Top Load Washer 13kg does not have a separate detergent compartment. Please add the laundry detergent directly into the drum together with the clothes before starting the wash cycle.
 
Q3: How to add fabric softener to the Mijia Top Load Washer 13kg?
A: To add fabric softener to the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Open the fabric softener dispenser lid with your finger.
2. Add fabric softener. The washing machine will dispense the fabric softener into the drum during the second rinse cycle. If additional rinse cycles are added, the fabric softener will still be dispensed during the second rinse cycle.
3. Close the dispenser lid. Leaving it open during a cycle may cause water to enter and lead to softener overflow.

Note: 
1. Dilute fabric softener with water. Undiluted fabric softener may result in spots that look like oil stain.
2. Do not overfill. The dispenser holds a maximum of 30 mL. Never add more than 30 mL. Overfilling can cause early dispensing of the fabric softener which could result in stained clothes. A cup with a pouring spout will help you avoid spilling.
3. Do not mix with detergent or bleach.
4. Never pour fabric softener directly on clothes. It may stain them.
5. If the dispenser opening is difficult to access, manually rotate the drum clockwise. Turning it counterclockwise may feel difficult, while turning it clockwise will allow for easier adjustment.

6. Do not add fabric softener after the washing cycle has started. Delayed addition will reduce its effectiveness.
7. After adding fabric softener, do not leave it in the dispenser for more than 12 hours, as it may cause the softener to solidify.
8. The fabric softener function does not work with the following programs: Quick, Rinse & Spin, Spin Only, and Tub Clean.
 
Q4: How to use laundry pods in the Mijia Top Load Washer 13kg?
A: Unlike front load washers, the Mijia Top Load Washer 13kg does not have a separate detergent compartment for laundry pods. Please place the laundry pod directly into the drum together with the clothes, then select the desired program and start the washing machine normally. There is no dedicated wash program required for laundry pods.
 
Q5: How to use laundry powder in the Mijia Top Load Washer 13kg?
A: Unlike front load washers, the Mijia Top Load Washer 13kg does not have a separate detergent compartment for laundry powder. Please add the laundry powder directly into the drum together with the clothes before starting the wash cycle.
 
Q6: How to use the Rinse function on the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg supports adjusting the rinse times through the Xiaomi Home App. However, the rinse times cannot be adjusted from the control panel of the Mijia Top Load Washer 13kg.
Note:
1. Only the Spin Only program does not support adjusting rinse times.
2. After the Add fragrance function is enabled, rinse times can no longer be adjusted.
 
Q7: How to set the water level function on the Mijia Top Load Washer 13kg?
A: To adjust the water level on the Mijia Top Load Washer 13kg, press and hold the Power button for 1 second to turn on the washer. Then press the Water Level button on the control panel to adjust the water level.

Q8: How to use the Child Lock function on the Mijia Top Load Washer 13kg?
A: To use the Child Lock function on the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Turn on the washer and select the desired washing program.
2. Press the Start/Pause button to begin operation, then press and hold the Program button until “CL” and the remaining time flash alternately on the display. The Child Lock function will then be enabled.
3. When Child Lock is enabled, pressing the Start/Pause button will produce a beep sound, but the control panel cannot be operated.
4. If the top lid is opened during operation, the washer will stop working, force drain the water, and display the E5 alarm flashing.
5. When the E5 alarm is displayed, closing the lid will place the washer in a paused state. Press the Start/Pause button again to resume the previous washing program.
6. If the washer is connected to the Xiaomi Home App, the washer still cannot be controlled through the App during the E5 alarm state. The program can only be resumed using the Start/Pause button.
 
Q9: Does the Mijia Top Load Washer 13kg support adding clothes during the wash cycle?
A: The Mijia Top Load Washer 13kg does not have a fixed lid lock during normal washing operation. If you need to add clothes during the wash cycle, simply open the top lid and add the garments directly. After adding the clothes, close the lid and press the Start/Pause button again to resume operation.
Note:If the lid is opened while Child Lock is enabled, the washer will display the E5 and begin draining water automatically. After the lid is closed, draining will stop. Press the Start/Pause button again and the washer will refill with water and continue operation.
 
Q10: How to use the Smart Wash function on the Mijia Top Load Washer 13kg?
A: When the Mijia Top Load Washer 13kg is powered off, press and hold the Start/Pause button to directly activate the Smart Wash function.
 
Q11: How to use Silent mode on the Mijia Top Load Washer 13kg?
A: Silent mode cannot be configured directly from the control panel of the Mijia Top Load Washer 13kg.
Please follow the steps below through the Xiaomi Home App:
1. Open the Xiaomi Home App and select the washer.
2. Close the washer lid.
3. Press and hold the Water Level and Program buttons simultaneously until “AP” appears on the display to enable remote control mode.
4. Tap the three-dot icon in the upper-right corner.
5. Locate the [Notification sound] and turn it off. After disabling the prompt sound, Silent mode will be enabled.
 
Q12: How to use the Auto-Dispensing on the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg does not support the Auto-Dispensing function.
 
Q13: How to change the language on the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg does not support language settings.
 
Q14: Can water be added manually to the Mijia Top Load Washer 13kg?
A: Manual water filling is not recommended for the Mijia Top Load Washer 13kg for the following reasons:
1. Manual water filling cannot accurately reach the target water level required by the selected program, which can affect washing performance.
2. If the clothes become unbalanced during spinning, the washer will automatically add water again to correct the imbalance. Manual water filling during this process can become inconvenient and cannot properly match the washer’s automatic balancing logic.
 
Q15: How to adjust the Wash Time on the Mijia Top Load Washer 13kg?
A: The Wash Time on the Mijia Top Load Washer 13kg cannot be adjusted manually. However, you can adjust the water level or increase the number of rinse cycles. You can also set the soaking time after choosing a washing program through the Xiaomi Home App.

Q16: How to use the Normal program on the Mijia Top Load Washer 13kg?
A: The Normal program on the Mijia Top Load Washer 13kg is suitable for washing mixed loads of cotton, linen, and synthetic fabrics for daily wear.
Control panel:Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “01” appears on the display, then press the Start/Pause button to start washing.
Xiaomi Home App:
1. After pairing the Mijia Top Load Washer 13kg with the Xiaomi Home App, open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Normal program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q17: What is the maximum washing capacity of the Normal program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Normal program on the Mijia Top Load Washer 13kg is 13 kg.
 
Q18: How to use the Quick program on the Mijia Top Load Washer 13kg?
A: The Quick program on the Mijia Top Load Washer 13kg is suitable for thin and lightly soiled fabrics.
Control panel:Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “02” appears on the display, then press the Start/Pause button to start washing.
Xiaomi Home App:
1. After pairing the Mijia Top Load Washer 13kg with the Xiaomi Home App, open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Quick program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q19: What is the maximum washing capacity of the Quick program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Quick program on the Mijia Top Load Washer 13kg is 4 kg.
 
Q20: How to use the Intensive program on the Mijia Top Load Washer 13kg?
A: The Intensive program on the Mijia Top Load Washer 13kg is suitable for thick and heavily soiled fabrics.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “03” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Intensive program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q21: What is the maximum washing capacity of the Intensive program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Intensive program on the Mijia Top Load Washer 13kg is 7 kg.
 
Q22: How to use the Spin Only program on the Mijia Top Load Washer 13kg?
A: The Spin Only program on the Mijia Top Load Washer 13kg is used to remove excess water from clothes.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “09” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Spin Only program on your phone and configure the desired functions.
4. Tap Start to begin operation.
 
Q23: What is the maximum washing capacity of the Spin Only program on the Mijia Top Load Washer 13kg?
A: The Spin Only program on the Mijia Top Load Washer 13kg does not perform washing. The maximum spin capacity is 13 kg.
 
Q24: How to use the Wool program on the Mijia Top Load Washer 13kg?
A: The Wool program on the Mijia Top Load Washer 13kg is suitable for machine-washable wool fabrics.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “06” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Wool program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q25: What is the maximum washing capacity of the Wool program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Wool program on the Mijia Top Load Washer 13kg is 1 kg.
 
Q26: How to use the Delicate program on the Mijia Top Load Washer 13kg?
A: The Delicate program on the Mijia Top Load Washer 13kg is suitable for lightly soiled and delicate synthetic fabrics, such as undergarments, silk, and knitwear.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “04” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Delicate program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q27: What is the maximum washing capacity of the Delicate program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Delicate program on the Mijia Top Load Washer 13kg is 5 kg.
 
Q28: How to use the Bedding program on the Mijia Top Load Washer 13kg?
A: The Bedding program on the Mijia Top Load Washer 13kg is suitable for bedding items made of cotton, linen, and blended fabrics.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “05” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Bedding program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q29: What is the maximum washing capacity of the Bedding program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Bedding program on the Mijia Top Load Washer 13kg is 6 kg.
 
Q30: How to use the Hygiene program on the Mijia Top Load Washer 13kg?
A: The Hygiene program on the Mijia Top Load Washer 13kg uses extended washing and multiple rinses to help remove dust mites from fabrics. Please use caution when washing synthetic or colored fabrics.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “07” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Hygiene program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q31: What is the maximum washing capacity of the Hygiene program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Hygiene program on the Mijia Top Load Washer 13kg is 7 kg.
 
Q32: How to use the Tub Clean program on the Mijia Top Load Washer 13kg?
A: The Tub Clean program on the Mijia Top Load Washer 13kg is a dedicated cycle for cleaning the drum. Do not load any laundry during this program. It is recommended to use bleach or drum cleaner for better cleaning results. Run this program regularly.
Control panel:
Press and hold the Power button for 1 second to turn on the washer. Press the Program button until “10” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Tub Clean program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q33: Is detergent required when using the Tub Clean program on the Mijia Top Load Washer 13kg?
A: No detergent or fabric softener is required when using the Tub Clean program on the Mijia Top Load Washer 13kg.
 
Q34: How to use the Heavy Wash program on the Mijia Top Load Washer 13kg?
A: The Heavy Wash program on the Mijia Top Load Washer 13kg is suitable for large household textiles.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Heavy Wash program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q35: What is the maximum washing capacity of the Heavy Wash program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Heavy Wash program on the Mijia Top Load Washer 13kg is 8 kg.
 
Q36: How to use the Rinse & Spin program on the Mijia Top Load Washer 13kg?
A: The Rinse & Spin program on the Mijia Top Load Washer 13kg performs an additional rinse and spin cycle to help further clean the laundry.
Control panel:
Press and hold the Power button for 1 second to turn on the Mijia Top Load Washer 13kg. Press the Program button until “08” appears on the display, then press the Start/Pause button.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Rinse & Spin program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q37: What is the maximum washing capacity of the Rinse & Spin program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Rinse & Spin program on the Mijia Top Load Washer 13kg is 7/13 kg.
 
Q38: How to use the Sofa Covers program on the Mijia Top Load Washer 13kg?
A: The Sofa Covers program on the Mijia Top Load Washer 13kg is suitable for machine-washable sofa covers. Please turn the covers inside out and remove all decorations before washing.
Xiaomi Home App:
1. Pair the washer with the Xiaomi Home App and open the washer lid.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Sofa Covers program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q39: What is the maximum washing capacity of the Sofa Covers program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Sofa Covers program on the Mijia Top Load Washer 13kg is 6 kg.
 
Q40: How to use the Cool Quilt program on the Mijia Top Load Washer 13kg?
A: Xiaomi Home App:
1. After pairing the washer with the Xiaomi Home App, open the top lid of the washer.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Cool Quilt program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q41: What is the maximum washing capacity of the Cool Quilt program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Cool Quilt program on the Mijia Top Load Washer 13kg is 3 kg.
 
Q42: How to use the Curtain program on the Mijia Top Load Washer 13kg?
A: Xiaomi Home App:
1. After pairing the washer with the Xiaomi Home App, open the top lid of the washer.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Curtain program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q43: What is the maximum washing capacity of the Curtain program on the Mijia Top Load Washer 13kg?
A: The maximum washing capacity of the Curtain program on the Mijia Top Load Washer 13kg is 6 kg.
 
Q44: How to use the Turban program on the Mijia Top Load Washer 13kg?
A: Xiaomi Home App:
1. After pairing the washer with the Xiaomi Home App, open the top lid of the washer.
2. Press and hold the Water Level and Program buttons simultaneously until the washer beeps and “AP” appears on the display.
3. Select the Turban program on your phone and configure the desired functions.
4. Tap Start to begin washing.
 
Q45: Which programs on the Mijia Top Load Washer 13kg support the Soaking time function?
A: The following programs on the Mijia Top Load Washer 13kg support the Soaking time function: Normal (App and control panel), Intensive (App and control panel), Heavy Wash (App), Sofa Covers (App), Bedding (App and control panel), and Turban (App).
 
Q46: Which programs on the Mijia Top Load Washer 13kg support the Add fragrance function?
A: The following programs on the Mijia Top Load Washer 13kg support the Add fragrance function: Normal (App and control panel), Quick (App and control panel), Intensive (App and control panel), Delicate (App and control panel), Bedding (App and control panel), and Turban (App).
 
Q47: How to add clothes during washing on the Mijia Top Load Washer 13kg?
A: To add clothes during operation on the Mijia Top Load Washer 13kg, please follow the steps below:
1. Press the Start/Pause button to stop the washer.
2. Open the top lid and add the clothes.
3. Close the lid and press the Start/Pause button again to resume operation.
Note:
If the lid is opened while Child Lock is enabled, the washer will display the E5. After closing the lid, press the Start/Pause button again to restart the washer.
 
Q48: Can the water intake volume be adjusted on the Mijia Top Load Washer 13kg?
A: Yes. The Mijia Top Load Washer 13kg supports water intake adjustment. Adjusting the water level is equivalent to adjusting the water intake volume, which can be controlled using the Water Level button on the control panel.
 
Q49: Can laundry bags be used in the Mijia Top Load Washer 13kg?
A: For the Mijia Top Load Washer 13kg, it is not recommended to use laundry bags for large items. Small garments can be placed in laundry bags and washed together with larger items.
 
Q50: How to choose detergent for the Mijia Top Load Washer 13kg?
A: When selecting detergent for the Mijia Top Load Washer 13kg, please use low-foam detergent and follow the detergent manufacturer's instructions.
 
Q51: Does the capacity of the Mijia Top Load Washer 13kg refer to dry clothes or wet clothes?
A: The capacity of the Mijia Top Load Washer 13kg refers to the weight of dry clothes.
 
Q52: How to open the lid during washing on the Mijia Top Load Washer 13kg?
A: To open the lid during operation on the Mijia Top Load Washer 13kg, please follow the steps below:
1. Press the Start/Pause button to stop the washer. If the lid is opened without pressing the Start/Pause button first, the washer will trigger E2. After closing the lid again, press the Start/Pause button to continue operation.
2. Open the top lid.
3. To resume washing, close the lid and press the Start/Pause button again.
 
Q53: What do the icons on the panel of the Mijia Top Load Washer 13kg mean?
A: The control panel of the Mijia Top Load Washer 13kg includes the following sections:

On the left side are the wash programs, including: Normal, Quick, Intensive, Delicate, Bedding, Wool, Hygiene, Rinse & Spin, Spin Only, and Tub Clean.
In the center is the screen, which can display program information and error codes.
On the right side are the function buttons:
1. Water Level button: Use this button to adjust the water level setting. Press the button once and the display will show the current water level. Press it again to adjust the level. If no adjustment is made within 3 seconds, the display will switch back to the remaining time or delay time.2. Program button: While the washer is powered on, press this button to select a wash program.
3. Start/Pause button: Press this button to start or pause a wash program.
4. Power button: Press this button to turn the washer on or off.
 
Q54: Where is the water inlet located on the Mijia Top Load Washer 13kg?
A: The water inlet of the Mijia Top Load Washer 13kg is located at the upper rear side of the washer when facing the machine.
 
Q55: How to connect the Mijia Top Load Washer 13kg to the Xiaomi Home App?
A: To connect the Mijia Top Load Washer 13kg with Xiaomi Home App, please refer to the following steps:
1. Scan the QR code on the instruction manual to download and install the Xiaomi Home App.

2. If the App is already installed, you will be directed to the connection settings interface. Alternatively, search for "Xiaomi Home" in the App store to download and install it.
3. Open the Xiaomi Home App, tap [+] in the upper right corner, and follow the instructions to add your device.
Note:
The version of the App might have been updated. Please follow the instructions based on the current App version.
Remote Control Instructions
1. Make sure the washer is connected to a wireless network (the Wi-Fi icon on the control panel should remain on).
2. Place the clothes into the drum, close the top lid, and press the Power button to turn on the washer.
3. Press and hold the Water Level and Program buttons simultaneously until “AP” appears on the display. Remote control will then be enabled, and the washer can be controlled through the App.
Note:
1. The remote control function can be enabled or disabled during operation by pressing the corresponding button on the washer.
2. After remote control is enabled, if no operation is performed in the App within 10 minutes, the washer will enter low-power mode. Remote control can remain enabled for up to 24 hours before automatically turning off. During this period, pressing any button on the washer or sending a command from the App will wake the washer from low-power mode.
3. Remote control will automatically turn off after the wash program is completed. It will also turn off automatically if the washer is powered off or disconnected from power.
 
Q56: How to change the device name of the Mijia Top Load Washer 13kg?
A: The device name of the Mijia Top Load Washer 13kg can be changed either during the initial setup process in the Xiaomi Home App or after the device has been successfully added. Please refer to the steps below:
1. During the initial process of adding the washer to the Xiaomi Home App, you can set the device name after selecting the room location for the device.
2. After the device has been successfully added, open the device card in the Xiaomi Home App, tap the three-dot icon in the upper-right corner, tap [More device info], then select [Custom name] to modify the device name.
 
Q57: How to manage the location of the Mijia Top Load Washer 13kg in the Xiaomi Home App?
A: The location of the Mijia Top Load Washer 13kg can be managed by setting or changing the room assignment in the Xiaomi Home App.
 
Q58: How to share the Mijia Top Load Washer 13kg with others?
A: After binding the Mijia Top Load Washer 13kg with the Xiaomi Home App, you can share the device with others referring to the following steps:
1. Open the Xiaomi Home App.
2. Tap the [Mijia Top Load Washer 13kg].
3. Tap the three dots icon in the upper right corner.
4. Tap [Share device].
5. You can select a previously shared Xiaomi account or enter the Xiaomi account manually.
6. Wait for the invite to be accepted to complete the device sharing.
Note:
Sharing the main account device too many times has risk to affect the function. It is recommended to set the sharing permissions reasonably according to the actual usage scenario.
 
Q59: How to upgrade the firmware version of the Mijia Top Load Washer 13kg?
A: To upgrade the firmware of the Mijia Top Load Washer 13kg, please follow the steps below:
1. Open the Xiaomi Home App.
2. Tap the [Mijia Top Load Washer 13kg].
3. Tap the three dots icon in the upper right corner.
4. Tap [Firmware update].
5. Tap [Update]. The App will display a message after the update is successfully completed.
 
Q60: Can the Mijia Top Load Washer 13kg be controlled through the Xiaomi Home App when Child Lock is enabled?
A: No. When Child Lock is enabled on the Mijia Top Load Washer 13kg, the washer cannot be controlled through the Xiaomi Home App for safety reasons.
 
Q61: How to check the SN of the Mijia Top Load Washer 13kg?
A: The SN of the Mijia Top Load Washer 13kg is located on the back and right side of the washer.
 
Q62: How to check the washing status of the Mijia Top Load Washer 13kg?
A: The washing status of the Mijia Top Load Washer 13kg can be checked through the remaining washing time displayed on the washer screen or through the Xiaomi Home App.
 
Q63: How should clothes be prepared before using the Mijia Top Load Washer 13kg?
A: Before using the Mijia Top Load Washer 13kg, please prepare the clothes as follows:
1. Wash clothes of different colors separately to avoid color transfer.
2. Check all pockets before washing to avoid damage caused by items such as hairpins, coins, and keys.
3. For heavily stained areas, apply a small amount of detergent and gently scrub before placing the clothes into the washer.
4. Tie straps, fasten buttons, and close zippers before washing.
5. Remove metal decorations from clothing and brush away sand or debris from the fabric surface and folded edges.
6. Turn easily pilled garments inside out before washing.
7. Remove curtain hooks, rings, and other accessories before washing curtains.
8. Small items such as handkerchiefs, gloves, socks, and bras, as well as easily tangled or delicate garments, should be placed in laundry bags before washing.
9. Do not exceed the maximum washing capacity of each program, as different programs support different load capacities and overloading may affect washing performance.
 
Q64: How to change the program while the Mijia Top Load Washer 13kg is running?
A: If you need to change the program while the Mijia Top Load Washer 13kg is operating, press the Start/Pause button first, then select the Spin Only program to drain the water. After the water has been drained, select the new desired program.
 
Q65: Can the Mijia Top Load Washer 13kg remember the last selected program?
A: After the wash program on the Mijia Top Load Washer 13kg is completed, the washer will default to the Smart Wash program the next time it is powered on. If there is a power interruption during operation, the washer will resume with the program that was running before the power outage.
 
Q66: Will the Mijia Top Load Washer 13kg automatically power off after completing a program?
A: After the wash program is completed on the Mijia Top Load Washer 13kg, “End” will appear on the display and then turn off automatically.
 
Q67: How to reset the Wi-Fi on the Mijia Top Load Washer 13kg?
A: To reset the Wi-Fi on the Mijia Top Load Washer 13kg, turn on the washer and press and hold the Start/Pause button until you hear a beep and the Wi-Fi icon starts flashing on the display. The Wi-Fi will then be reset, and the washer can be paired again through the Xiaomi Home App.
 
Q68: Does remote control need to be re-enabled after opening the lid of the Mijia Top Load Washer 13kg during remote control mode?
A: Yes. Unlike front load washers, the lid of the Mijia Top Load Washer 13kg can be opened during remote control mode.
Current logic:
After the lid is opened, remote control will automatically become invalid. After closing the lid, the washer must be restarted by pressing the Start/Pause button. The washer can no longer be controlled from the phone unless remote control authorization is enabled again.
 
Q69: What is the detergent dispensing mode of the Mijia Top Load Washer 13kg?
A: Currently, only fabric softener has a dedicated dispenser compartment on the balance ring of the Mijia Top Load Washer 13kg.
As some brands of fabric softener are relatively thick, it is recommended to dilute the fabric softener with water at a 1:1 ratio before pouring it into the softener compartment for better performance. Please follow the fabric softener manufacturer’s instructions for the recommended amount. Excessive use of fabric softener may damage synthetic fibers.
The fabric softener will be dispensed into the drum during the final rinse cycle.

Installation
Q1: What are the installation requirements for the Mijia Top Load Washer 13kg?
A: The installation requirements for the Mijia Top Load Washer 13kg are as follows:
1. All electrical wiring and grounding need to comply with local and national electrical standards. Please protect the power cord and do not place it randomly, as it can be stepped on, compressed, or pinched by other objects. Pay special attention to the power plug, socket, and all connection points of the power cord. Additionally, please do not cut off the washer's plug to connect it directly to the outlet.
2. The operating water pressure of the washer is 0.05 MPa–0.8 MPa. If the water pressure is lower than 0.05 MPa, the inlet valve can not function properly, or the water intake time can exceed the program setting, and the display can show an “inlet water abnormality” warning. The washer should be installed as close to the water tap as possible. Before use, please check all connections of the inlet valve and water tap to prevent leakage.
3. A dedicated drainage area is required, and the floor drain should not be higher than 10 cm above the base of the washer.
4. The installation surface needs to be a solid, flat, clean, and level floor free from water and grease. Avoid direct sunlight, ensure good ventilation, and keep the washer away from heat sources such as coal fires or gas stoves. The operating ambient temperature is 0 °C-40 °C. Do not place the washer in environments below 0 °C, as residual water in the valves, drain pump, and hoses can freeze and affect normal operation.
5. If installed in a recess or cabinet, the minimum clearance requirements are: 15 mm on the sides, 30 mm at the rear, and a height greater than 1399 mm.
 
Q2: How to adjust the balance of the Mijia Top Load Washer 13kg?
A: To adjust the balance of the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Adjust the washer feet by hand.
2. Rotate the leveling feet to the desired height. Turn the feet to the left to raise them, and to the right to lower them.
3. Tighten the feet bolts using the accessory tool provided with the washer.
4. For top-load washers, only the two front feet need adjustment. The tilt angle of the feet should not exceed 1°. Do not place wooden blocks or any other objects under the feet, as this can cause abnormal vibration or noise during operation.
After positioning the washer, check whether it is stable. Press down diagonally on two opposite corners of the top cover with both hands to see if the washer shakes. Repeat the same check on the other diagonal corners. If the washer wobbles, readjust the leveling feet until the washer remains stable.

Q3: How to determine whether the Mijia Top Load Washer 13kg is properly balanced?
A: After placing the Mijia Top Load Washer 13kg in position, check whether the spacing between the inner drum and both sides of the outer drum cover is even, and whether the front and rear spacing are also consistent.
 
Q4: Does the Mijia Top Load Washer 13kg support embedded installation?
A: The Mijia Top Load Washer 13kg supports embedded installation, but sufficient installation space needs to be reserved. A minimum height clearance of 1399 mm is required for opening the lid. At least 15 mm of space should be reserved on both sides, and at least 30 mm of space should be reserved at the rear.
 
Q5: How to install the water inlet hose of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg uses a quick-connect inlet hose. Please follow the steps below for installation:
1. Loosen the screws on the quick connector and remove the white clip inside the connector.
2. Hold the quick connector upward and keep it tightly attached to the faucet outlet in a parallel position.
3. Use a screwdriver to secure the outermost screw first, then tighten the second screw by rotating inward, and continue in the same manner for the remaining screws.
4. Turn on the water tap and check whether there is any leakage at the connection points. If leakage occurs, repeat the above steps and tighten the leaking connection. If the faucet is leaking, replace the faucet promptly.
Note:
After connecting the water inlet hose to the water tap, turn on the water tap to flush out foreign substances, such as dirt, sand, and sawdust, in the water lines. Let the water drain into a bucket, and check the water temperature.

Q6: How to position the drain hose of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg uses a bottom drain system. The drain hose should be laid flat and positioned no higher than 10 cm above the floor.
 
Q7: Can the Mijia Top Load Washer 13kg water inlet hose be extended?
A: The Mijia Top Load Washer 13kg comes with a 1.2 m water inlet hose. If a longer hose is required, you can request one from the installation technician.
 
Q8: What is the maximum for the extended water inlet hose of the Mijia Top Load Washer 13kg?
A: There is no specific limit for the length of the water inlet hose of the Mijia Top Load Washer 13kg, as long as the water pressure remains within the required range of 0.05 MPa-0.8 MPa.
 
Q9: Can the Mijia Top Load Washer 13kg drain hose be extended?
A: The Mijia Top Load Washer 13kg drain hose can be extended.
 
Q10: What is the maximum length for the extended drain hose of the Mijia Top Load Washer 13kg?
A: The maximum length for the extended drain hose of the Mijia Top Load Washer 13kg should not exceed 2.5 m. An excessively long drain hose can affect drainage time and cause the washing machine to display the error code E1. If this occurs, please shorten the drain hose to an appropriate length.
 
Q11: How to replace the drain hose of the Mijia Top Load Washer 13kg?
A: The drain hose of the Mijia Top Load Washer 13kg cannot be replaced by yourself. If replacement is required, please contact the local official after-sales service center for assistance.
 
Q12: Can the Mijia Top Load Washer 13kg be installed on a base?
A: Installing the Mijia Top Load Washer 13kg on a base is not recommended, as it can cause excessive vibration or noise during operation.
 
Q13: What precautions should be taken when transporting the Mijia Top Load Washer 13kg?
A: Please refer to the following precautions when transporting the Mijia Top Load Washer 13kg:
1. During transport, keep the washer upright with the feet touching the ground. Do not transport it upside down or lay flat.
2. After moving the washer, readjust the leveling feet to ensure stability and prevent excessive vibration or movement during operation.
 
Q14: How to install the Mijia Top Load Washer 13kg?
A: To install the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Install the rat guard. The washing machine comes with a rat guard as a standard accessory. Before installation, carefully lay the washing machine down and use the supplied screws to secure the rat guard to the bottom of the machine.

2. Adjust the washing machine balance. After positioning the washing machine, check whether it is stable. Press down diagonally on two opposite corners of the top cover with both hands to check for wobbling. Repeat the same check on the other diagonal corners. If the washing machine shakes, adjust the leveling feet until the machine remains stable.
3. Connect the inlet hose.
4. Install the drain hose.
5. After completing the installation, run the Quick program to ensure the washing machine has been installed correctly.
 
Q15: Does the power supply of the Mijia Top Load Washer 13kg need to be connected to a ground wire?
A: The power supply of the Mijia Top Load Washer 13kg needs to be connected to a ground wire to help prevent electrical leakage or induced current.
 
Q16: How to install the rat guard of the Mijia Top Load Washer 13kg?
A: The Mijia Top Load Washer 13kg comes with a rat guard as a standard accessory. Before installation, carefully lay the washing machine down and use the supplied screws to secure the rat guard to the bottom of the machine.
 
Q17: Can the top lid of the Mijia Top Load Washer 13kg be replaced?
A: The top lid of the Mijia Top Load Washer 13kg can be replaced.
 
Q18: Why can’t the Mijia Top Load Washer 13kg be turned on?
A: When the Mijia Top Load Washer 13kg is turned on for the first time, a short delay before the Power button responds is normal. After plugging in the power cord, please wait 5–10 seconds before pressing the Power button to turn on the washer.
 
Troubleshooting
Q1: What to do if the Mijia Top Load Washer 13kg can’t be turned on?
A: If the Mijia Top Load Washer 13kg cannot be turned on, please refer to the following steps to troubleshoot:
1. Check whether the power supply is working. Test the washing machine outlet by plugging in another appliance to see if it works properly. If the other appliance also does not work, please check the power supply.
2. When turning on the washing machine, press and hold the Power button for 1 second.
3. When the washing machine is connected to power for the first time, there can be a delay before the Power button responds, which is normal. After plugging in the power cord, wait 5–10 seconds, then press the Power button to turn it on.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q2: What to do if the Mijia Top Load Washer 13kg does not work?
A: If the Mijia Top Load Washer 13kg does not work, please refer to the following steps to troubleshoot:
1. Check whether there is power in the power supply. Use other electrical appliances to plug into the washing machine's power supply and confirm whether it can be used. If it cannot be used, please check the power supply at home.
2. Please confirm that the operation method is correct:
(1) Turn on the water tap and make sure water is available.
(2) Ensure the lid is completely closed.
(3) After selecting a program, press and hold the Start/Pause button to start the washing machine.
3. Check whether the child lock function is enabled. If it is enabled, please disable the child lock function.
4. Before starting to fill with water, the washing machine can rotate the empty drum briefly to perform fuzzy weight sensing and determine the appropriate water level. This is a normal phenomenon.
5. Check whether the voltage is too low when using the washing machine. Low voltage can prevent the washing machine from starting. Please wait until the voltage is stable before using it again.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q3: What to do if the Mijia Top Load Washer 13kg stops during operation?
A: If the Mijia Top Load Washer 13kg stops during operation, please refer to the following steps to troubleshoot:
1. Check whether there is power in the power supply. Use other electrical appliances to plug into the washing machine's power supply and confirm whether it can be used. If it cannot be used, please check the power supply at home.
2. There will be pauses or soaking periods during a cycle. Wait a moment, and the washing machine will resume automatically.
3. Check whether the water inlet filter is clogged. A clogged filter can cause poor water flow. Please clean the filters.
(1). Turn off the water tap and connect the power. Start the machine and run for 5 seconds (to allow water in the inlet hose to flow into the drum), then disconnect the power.
(2). Loosen and remove the inlet hose from the back of the washing machine. Cover the opening with a cloth to prevent spraying.
(3). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.
(4). Clean the inside and outside of the threaded connector with a brush. Reinstall the water inlet filter cap. Turn on the water tap and check for leaks at the connections.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q4: What to do if there is no water supply when using the Mijia Top Load Washer 13kg?
A: If there is no water supply when using the Mijia Top Load Washer 13kg, please refer to the following steps to troubleshoot:
1. Turn on the water tap and make sure the water supply is normal.
2. Ensure the water pressure is 0.05-0.8 MPa. If the water pressure is too low, it will cause water failure. Or use it at off-peak hours to avoid concentrated water use.
3. When the washing machine is first started, it needs to perform a weight detection process. The drum can rotate empty for a short period before water intake begins. This is normal.
4. Check whether the water inlet filter is clogged. A clogged filter can cause poor water flow. Please clean the filters.
(1). Turn off the water tap and connect the power. Start the machine and run for 5 seconds (to allow water in the inlet hose to flow into the drum), then disconnect the power.
(2). Loosen and remove the inlet hose from the back of the washing machine. Cover the opening with a cloth to prevent spraying.
(3). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.
(4). Clean the inside and outside of the threaded connector with a brush. Reinstall the water inlet filter cap. Turn on the water tap and check for leaks at the connections.
5. Make sure the Delay program has not been selected.
6. Before the water starts to flow in, there will be a series of clicking sounds and rapid drainage to confirm whether the washing machine door is locked. This is a normal phenomenon.
7. Press the Start/Pause button to start the washing machine.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q5: What to do if there is a slow water supply when using the Mijia Top Load Washer 13kg?
A: If there is a slow water supply when using the Mijia Top Load Washer 13kg, please refer to the following steps to troubleshoot:
1. Check whether the water pressure is within 0.05–0.8 MPa. If the water pressure is too low, the washing machine can continue filling because it cannot reach the required water level for washing. It is recommended to use the machine during off-peak hours to avoid periods of heavy water usage. If the problem cannot be resolved, consider installing a booster pump, but make sure the water pressure does not exceed 0.8 MPa.
2. Please check whether the water inlet hose is kinked or twisted, which can cause poor water flow.
3. Check whether the water inlet filter is clogged. A blocked inlet filter can restrict water flow. Please clean the water inlet filter.
(1). Turn off the water tap and connect the power. Start the machine and run for 5 seconds (to allow water in the inlet hose to flow into the drum), then disconnect the power.
(2). Loosen and remove the inlet hose from the back of the washing machine. Cover the opening with a cloth to prevent spraying.
(3). Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.
(4). Clean the inside and outside of the threaded connector with a brush. Reinstall the water inlet filter cap. Turn on the water tap and check for leaks at the connections.
 
Q6: What to do if the Mijia Top Load Washer 13kg doesn’t stop filling water?
A: If the Mijia Top Load Washer 13kg doesn’t stop filling water, please refer to the following steps to troubleshoot:
1. Check whether the water pressure is within 0.05–0.8 MPa. If the water pressure is too low, the washing machine can continue filling because it cannot reach the required water level for washing. It is recommended to use the machine during off-peak hours to avoid periods of heavy water usage. If the problem cannot be resolved, consider installing a booster pump, but make sure the water pressure does not exceed 0.8 MPa.
2. Check whether the machine is draining water while filling. If water is entering and draining at the same time, the drain actuator can not close properly. Please contact the after-sales service center for assistance.
3. The Top-load washing machines require a relatively large amount of water. If the set water level has not been reached, the machine will continue filling until the target level is achieved. As long as water is not overflowing from the drum, this is considered normal.
4. If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q7: What to do if the water level in the Mijia Top Load Washer 13kg is too high?
A: The Mijia Top Load Washer 13kg requires a relatively large amount of water. If the set water level has not been reached, the machine will continue filling until it reaches the preset level. As long as water does not overflow from the drum, this is considered normal.
If the water level is too high, please observe whether the water has reached the outer tub cover during filling. If it has exceeded the balance ring, please contact the after-sales service center for inspection.
 
Q8: What to do if the Mijia Top Load Washer 13kg is filling with water and draining out at the same time?
A: If the Mijia Top Load Washer 13kg is both filling and draining at the same time, it can be caused by a malfunction of the drain actuator. Please contact the after-sales service center for assistance.
 
Q9: What to do if the Mijia Top Load Washer 13kg does not drain?
A: If the Mijia Top Load Washer 13kg does not drain, please refer to the following steps to troubleshoot:
1. Check the placement of the drain hose to ensure it is laid flat on the floor, the height does not exceed 10 cm, and contains no water traps.
2. Check whether the drain hose is clogged.
3. Check whether the washing machine drain hose is frozen. If it is frozen, wait until the ice melts before using the machine again.
4. Check whether the drain hose is inserted too deeply into the sewer. Please remove the drain hose from the sewer and observe again.
5. Check whether the sewer is blocked. If it is clogged, it needs to be cleared.
6. If using the Spin Only program, please ensure the washing machine lid is completely closed, then press and hold the Start/Pause button to start the machine.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q10: What to do if there is water in the new Mijia Top Load Washer 13kg?
A: During the manufacturing process of the Mijia Top Load Washer 13kg, salt water is filled inside the balance ring of the inner tub to help stabilize the machine and reduce vibration during the spin cycle. This is normal. The salt water is sealed under normal conditions and will not leak.
 
Q11: What to do if the Mijia Top Load Washer 13kg does not spin?
A: If the Mijia Top Load Washer 13kg does not spin, please refer to the following steps to troubleshoot:
1. If using the Spin Only program, please check whether the operation is correct. Make sure the lid is completely closed, then press the Start/Pause button to start the washing machine.
2. Check the placement of the drain hose to ensure there are no bends or kinks in the pipe between the hose and the drain outlet.
3. Check whether the washing machine drain hose is frozen. If it is frozen, wait until the ice melts before using the machine again.
4. Check whether the sewer is blocked. If it is clogged, it needs to be cleared.
5. Check whether the Drain Hose is inserted too deeply into the sewer. If the drain hose is inserted too deeply into the sewer, the washing machine will not drain. In severe cases, it will cause siphoning. Please remove the drain hose from the sewer and place it next to the sewer.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q12: What to do if the Mijia Top Load Washer 13kg stops automatically during the spin cycle and then starts filling with water?
A: If the Mijia Top Load Washer 13kg stops automatically during the spin cycle and then starts filling with water, please refer to the following steps to troubleshoot:
1. Check whether the machine is placed level. If the drum shakes severely during spinning or the machine is tilted, the safety switch could be triggered. The control board will detect an imbalance, stop the machine automatically, and refill water to rebalance it. Please re-level the machine.
2. Redistribute the laundry evenly. Large items such as bed sheets, towels, or jeans can easily shift to one side, causing an unbalanced load. The machine can stop and refill water as a result. Please redistribute the load evenly and try again.
3. Check whether drainage is smooth. The water inside the drum should be fully drained before spinning. If drainage is poor and the water level cannot drop, the control board could misjudge the situation and initiate water intake again.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q13: What to do if the Mijia Top Load Washer 13kg spins dry insufficiently?
A: If the Mijia Top Load Washer 13kg spins insufficiently, please refer to the following steps to troubleshoot:
1. The maximum spin speed of a top-load washing machine is 650 RPM. Clothes with strong water absorption can not be fully dried in one cycle and can require multiple spin cycles.
2. Check whether the drain hose is clogged. A blocked drain hose can cause poor drainage or no drainage at all. Please clean the drain hose.
3. Check the placement of the drain hose to ensure there are no bends or kinks in the pipe between the washing machine and the drain outlet.
4. Check whether the drain hose is frozen. Freezing can cause improper or incomplete drainage.
5. Check the type and load of laundry. If the load is too small, too light, or consists of a single large item, the load can become unbalanced and prevent proper spin drying. Please follow the recommendations below:
(1) Load the washing machine with a mix of large and small clothing items. Do not spin dry a single small item alone.
(2) Distribute clothes evenly in the drum. If clothes are placed in a tangled or uneven manner, they can become unbalanced and affect spinning performance.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q14: What to do if the Mijia Top Load Washer 13kg displays a different time than the actual time?
A: The running time of the Mijia Top Load Washer 13kg is from the time the washing machine is turned on to the end of the program, but the overall time will deviate due to some special reasons.
Here are the reasons why the washing machine displays a different time than the actual time:
1. If the water pressure is insufficient, the time will be exceeded due to slow water inflow. It is recommended that the water pressure be between 0.05 MPa and 0.8 MPa.
2. Unbalanced clothes will cause the automatic adjustment mode to exceed the time limit. It is recommended to wash multiple pieces of clothing at the same time, and not wash a single piece of heavy and absorbent clothing separately.
 
Q15: What to do if the Mijia Top Load Washer 13kg does not stop running? 
A: Here are reasons why the Mijia Top Load Washer 13kg does not stop running:
During the Spin Only program of the washing machine, the clothes inside turn over. When the clothes inside are unbalanced, the washing machine will enter the process of automatic balancing. At this time, time will not run, and it cannot rotate at high speed. When the clothes are balanced and then enter high-speed operation, the time will continue to decrease. If it is not balanced for a long time, you can try to pause the washing machine, take out the clothes, shake them loose, and then put them into the drum to continue drying.
To reduce the occurrence of unbalanced clothes, please place the clothes according to the following steps:
1. Put clothes of different sizes together, and do not put small items to spin alone.
2. The clothes are placed in a scattered manner. If the clothes are placed in a disorderly manner, they have a risk of becoming tangled and causing an imbalance.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q16: What to do if there are water stains and white marks in the new Mijia Top Load Washer 13kg?
A: If there are watermarks on a newly delivered Mijia Top Load Washer 13kg, please wipe them clean with a towel and then run the Tub Clean program before normal use. During production, the washing machine undergoes a water-filling test, so some water stains are normal.
 
Q17: What to do if the fabric softener in the Mijia Top Load Washer 13kg cannot be rinsed into the machine?
A: If the fabric softener in the Mijia Top Load Washer 13kg cannot be rinsed into the machine, please refer to the following steps to troubleshoot:
1. Check whether a concentrated fabric softener is being used. If so, please dilute it with water before adding it.
2. Check whether the fabric softener has been added to the correct compartment.
3. Check whether the washing machine has not been used for a long time, which can cause the fabric softener to solidify. Please pour water to rinse the automatic dispenser compartment, then refill the fabric softener.
4. Check whether the fabric softener has expired or deteriorated.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q18: What to do if the Mijia Top Load Washer 13kg does not clean properly?
A: If the Mijia Top Load Washer 13kg does not clean properly, please refer to the following steps to troubleshoot:
1. Do not add detergent and fabric softener directly to the drum.
2. For dirty laundry, please select a longer program.
3. Please check whether the filter has been gone for a long time without being cleaned. If so, please clean it.
4. It is recommended to pre-wash or soak your clothes to deal with stubborn stains on collars, cuffs, and other areas before putting them into the drum for washing.
 
Q19: What to do if clothes are stained after washing in the Mijia Top Load Washer 13kg? 
A: It is recommended to wash clothes of different colors separately when placing them in the Mijia Top Load Washer 13kg. Washing dark and light-colored clothes at the same time is prone to staining.
 
Q20: What to do if the Mijia Top Load Washer 13kg does not clean parts thoroughly?
A: If the Mijia Top Load Washer 13kg does not clean parts thoroughly, please refer to the following steps to troubleshoot:
1. For dirty laundry, please select a longer program.
2. It is recommended to pre-wash or soak your clothes to deal with stubborn stains on collars, cuffs, and other areas before putting them into the drum for washing.
 
Q21: What to do if the clothes are damaged by the Mijia Top Load Washer 13kg?
A: If the clothes are damaged by the Mijia Top Load Washer 13kg, please check the following:
1. Check whether the fabric type of the laundry matches the selected washing program. Please choose the appropriate program for the garment material.
2. Check whether there are any sharp objects inside the drum, or whether damage is caused by friction from items such as zippers.
If the above methods still do not solve the problem, please contact the after-sales service center.
 
Q22: What to do if the Mijia Top Load Washer 13kg does not rinse thoroughly?
A: If the Mijia Top Load Washer 13kg does not rinse thoroughly, please refer to the following steps to troubleshoot:
1. Check the type of detergent. Please choose a low-foam detergent.
2. When setting the program, you can increase the number of rinses to ensure that it can be rinsed cleanly.
 
Q23: What to do if there is a loud noise when the Mijia Top Load Washer 13kg is washing?
A: If there is a loud noise when the Mijia Top Load Washer 13kg is washing, please refer to the following steps to troubleshoot:
1. Check whether the floor is level. The washing machine should be placed on a firm, flat, and dry surface.
2. Check whether the washing machine is placed stably and level. Improper leveling can cause excessive noise. You can adjust the leveling feet to balance the machine.
Here are the steps to adjust the balance of the washing machine for your reference:
(1). Press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles and whether it needs to adjust the foot.
(2). Use a wrench to turn a foot bolt counterclockwise to loosen it.
(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet and clockwise to lower them.
(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles. Continue adjusting until the machine is completely stable.
(5). Use a wrench to tighten the leveling foot bolts, thereby securing the leveling feet in place.
Note:
Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.
3. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.
4. Check if there are any foreign objects on the clothes, such as zipper buttons, etc. These objects will rub against the drum when the washing machine is running, causing noise.
If the above methods still cannot solve the problem, please contact the after-sales service center.
 
Q24: What to do if there is a loud noise when the Mijia Top Load Washer 13kg is spinning?
A: If there is a loud noise when the Mijia Top Load Washer 13kg is spinning, please refer to the following steps to troubleshoot:
1. Check whether the floor is level. The washing machine should be placed on a firm, flat, and dry surface.
2. Check whether the washing machine is placed stably and level. Improper leveling can cause excessive noise. You can adjust the leveling feet to balance the machine.
Here are the steps to adjust the balance of the washing machine for your reference:
(1). Press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles and whether it needs to adjust the foot.
(2). Use a wrench to turn a foot bolt counterclockwise to loosen it.
(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet and clockwise to lower them.
(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles. Continue adjusting until the machine is completely stable.
(5). Use a wrench to tighten the leveling foot bolts, thereby securing the leveling feet in place.
Note:
Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.
3. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.
4. Check if there are any foreign objects on the clothes, such as zipper buttons, etc. These objects will rub against the drum when the washing machine is running, causing noise.
If the above methods still cannot solve the problem, please contact the after-sales service center.
 
Q25: What to do if there is a loud noise when the Mijia Top Load Washer 13kg is filling water?
A: When the Mijia Top Load Washer 13kg is filling water, the water inlet valve works, and there will be a certain sound, which is a normal phenomenon.
If the noise is too loud or abnormal, please refer to the following steps to troubleshoot:
1. Check the water pressure. The recommended water pressure is 0.05–0.8 MPa. If the water pressure is too low, the water inlet noise could become louder. Please avoid peak usage hours or consider installing a booster pump.
2. Check whether the water inlet filter is clogged. A blocked inlet filter can cause increased water inlet noise.
To clean the water inlet filter, please refer to the following steps:
1. Turn off the water tap and connect the power. Start the machine and run for 5 seconds (to allow water in the inlet hose to flow into the drum), then disconnect the power.
2. Loosen and remove the inlet hose from the back of the washing machine. Cover the opening with a cloth to prevent spraying.
3. Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.
4. Clean the inside and outside of the threaded connector with a brush. Reinstall the water inlet filter cap. Turn on the water tap and check for leaks at the connections.
If the above methods still cannot solve the problem, please contact the after-sales service center.
 
Q26: What to do if the Mijia Top Load Washer 13kg vibrates and shifts during washing?
A: If the Mijia Top Load Washer 13kg vibrates and shifts during washing, please refer to the following steps to troubleshoot:
1. Check whether the floor is level. The washing machine should be placed on a firm, flat, and dry surface.
2. Check whether the laundry is balanced. If the load is unbalanced, the washing machine can produce a loud noise during spinning and then automatically refill water to rebalance the load. You can manually redistribute the clothes evenly and then put them back into the washing machine for spinning.
3. Check whether the washing machine is placed stably and level. Improper leveling can cause excessive noise. You can adjust the leveling feet to balance the machine.
Here are the steps to adjust the balance of the washing machine for your reference:
(1). Press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles and whether it needs to adjust the foot.
(2). Use a wrench to turn a foot bolt counterclockwise to loosen it.
(3). Turn the leveling foot and adjust it to the desired height. Turn counterclockwise to raise the feet and clockwise to lower them.
(4). After adjustment, press the two ends of a diagonal line on the top of the washing machine with both hands respectively to see whether it wobbles. Continue adjusting until the machine is completely stable.
(5). Use a wrench to tighten the leveling foot bolts, thereby securing the leveling feet in place.
Note:
Do not place wooden pieces or any other items under the feet, as this can cause excessive vibration or noise during operation.
4. Check if there are too many clothes in the washing machine. Too many clothes will cause the washing machine to make too much noise. Please put in the clothes according to the maximum capacity of different programs, and do not exceed the limit.
5. Check whether the clothes inside the drum are severely tangled. If so, pause the machine, take out the laundry, untangle it, then place it back into the drum and continue the previous program.
If the above methods still cannot solve the problem, please contact the after-sales service center.
 
Q27: What to do if there's an odor in the Mijia Top Load Washer 13kg?
A: If the Mijia Top Load Washer 13kg has an odor, please refer to the following steps to troubleshoot:
New machine:
1. If there is a smell of baked plastic, please immediately disconnect the washing machine from the power supply and cease use. Please contact the after-sales service center for assistance.
2. The washing machine undergoes water testing during the manufacturing process. Due to factors such as transportation, some residual odors can be present. This is considered normal. When using a new unit, please run an empty cycle before washing any laundry.
Old machine:
Check whether the Tub Clean program has not been used for a long time. Some residue and impurities can accumulate inside the drum, and if it is not cleaned regularly, odors can develop. It is recommended to use the Tub Clean function once every three months to clean the inner drum. If the washing machine is used frequently, the cleaning interval should be shortened accordingly.
If the problem is still not solved, please contact the after-sales service center.
 
Q28: What to do if there's a burning smell in the Mijia Top Load Washer 13kg?
A: If a burning smell appears after using the Mijia Top Load Washer 13kg for a period of time, please immediately turn off the power, stop using it, and contact the after-sales service center.
 
Q29: What to do if there's water leakage from the water inlet hose of the Mijia Top Load Washer 13kg?
A: If there is water leakage from the water inlet hose of the Mijia Top Load Washer 13kg, please refer to the following steps to troubleshoot:
1. Check whether the position where the faucet is connected to the Water Inlet Hose is loose. Please reconnect it and use a reliable faucet.
To connect the water inlet hose to the water tap, please refer to the following steps:
(1). Unscrew the adapter ring plate and loosen the 4 fixing screws.
(2). Remove the guide plate if the tap is too large to fit the adapter.
(3). Push the adapter onto the end of the tap so that the rubber seal is connected to be watertight. Tighten the 4 fixing screws and the adapter ring plate.
(4). Pull the connector latch plate down, push the inlet hose onto the adapter, and release the connector latch plate. Make sure the adapter locks into place.
Note:
After connecting the water inlet hose to the tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, etc.) in the water lines. Let the water drain into a bucket, and check the water temperature.
2. If the water inlet hose joint is leaking, please contact the after-sales to provide a new Water Inlet Hose.
 
Q30: What to do if there's a water leakage from the drain hose of the Mijia Top Load Washer 13kg?
A: When the drain hose of the Mijia Top Load Washer 13kg leaks water, please check the placement of the drain hose. It needs to be connected to the sewer or drainage pool. Do not insert the floor drain too deeply into the sewer, which will cause backflow.
If the drain hose is broken, please contact the after-sales service center.
 
Q31: What to do if there's water leakage from the bottom of the Mijia Top Load Washer 13kg?
A: If the Mijia Top Load Washer 13kg is leaking water from the bottom, please refer to the following steps to troubleshoot:
1. Check whether the drain hose of the washing machine is broken. If so, please contact the after-sales service center.
2. Check whether the drain hose connection is loose or not properly secured.
3. Check whether a high-water-level intensive wash program is being used. If so, it is recommended to reduce the water level setting or lower the washing intensity.
 
Q32: What to do if there's freezing of the Mijia Top Load Washer 13kg?
A: It is not recommended to use the Mijia Top Load Washer 13kg below 0 °C. If it freezes, please cut off the water and electricity, stop using it, and wait until the ice melts before using it again.
 
Q33: What to do if the Mijia Top Load Washer 13kg is spinning idle without water input?
A: The Mijia Top Load Washer 13kg will run idle to measure the weight of the clothes before operation to determine the amount of water intake. This is normal, so please feel free to use it.
 
Q34: What to do if the panel of the Mijia Top Load Washer 13kg does not display?
A: If the panel of the Mijia Top Load Washer 13kg does not display, please check whether the power supply at home is normal. Use other household appliances to plug into the socket of the washing machine to confirm whether it can be used properly. If it still cannot be used, please check the circuit at home. If other household appliances can be used, please contact the after-sales service center.
 
Q35: What to do if the panel of the Mijia Top Load Washer 13kg does not show complete information?
A: If the panel of the Mijia Top Load Washer 13kg does not show complete information, please turn off the washing machine and restart it. If the problem is still not solved, please contact the after-sales service center.
 
Q36: What to do if the Mijia Top Load Washer 13kg has no power?
A: When the Mijia Top Load Washer 13kg has no power, please check whether the power supply at home is normal. Use other household appliances to plug into the socket of the washing machine to confirm whether it can be used properly. If it still cannot be used, please check the circuit at home. If other household appliances can be used, please contact the after-sales service center.
 
Q37: What to do if the Mijia Top Load Washer 13kg trips when it is powered on?
A: If the Mijia Top Load Washer 13kg trips when it is powered on, please refer to the following steps to troubleshoot:
1. Make sure the washing machine is placed in a dry location and avoid water splashing onto the power socket or the machine body.
2. Ensure the power plug is fully inserted, and there is no looseness.
3. Check whether other high-power appliances are connected to the same electrical circuit. It is recommended that the washing machine use a dedicated circuit. Also, confirm whether the power supply has proper grounding. If there is no ground wire, please contact a qualified electrician to install one.
If the problem is still not solved, please contact the after-sales service center.
 
Q38: What to do if there's the electricity leakage of the Mijia Top Load Washer 13kg? 
A: If the Mijia Top Load Washer 13kg has an electricity leakage, please check whether there is a ground wire in your home. If not, please contact an electrician to add a ground wire. If the ground wire is normal, please contact the after-sales service center.
 
Q39: What to do if the buttons of the Mijia Top Load Washer 13kg fail to work?
A: If the buttons of the Mijia Top Load Washer 13kg fail to work, please refer to the following steps to troubleshoot:
1. Check whether the other buttons are functioning properly to determine if the child lock is enabled. If a single button is not working properly, please contact the after-sales service center for assistance.
2. Check whether the child lock function is enabled. When the child lock is activated, the buttons will not respond. Please disable the child lock before operating the machine.
 
Q40: What to do if the Wi-Fi indicator on the Mijia Top Load Washer 13kg is abnormal/off?
A: The Wi-Fi of the Mijia Top Load Washer 13kg is enabled by default. If the Wi-Fi indicator is not on, please reset the Wi-Fi and reconnect the device.
 
Q41: What to do if the Mijia Top Load Washer 13kg cannot connect with the Xiaomi Home App?
A: If the Mijia Top Load Washer 13kg cannot connect with the Xiaomi Home App, please refer to the following steps to troubleshoot:
1. Check whether the Wi-Fi is 2.4 GHz. The device should be connected to a 2.4 GHz Wi-Fi network. It cannot connect to a 5 GHz network or a combined 2.4 GHz/5 GHz network.
2. Check whether the router is working properly to ensure smooth network operation.
3. Confirm whether the Wi-Fi name or password has been changed. If so, you can try resetting the device to reconfigure the working Wi-Fi. It is recommended to use only common English letters and numbers for the Wi-Fi name, and to avoid special characters that can cause recognition issues.
4. Check whether the [Hubs & gateways] in Xiaomi Home App is enabled. (Xiaomi Home App >> [Profile] >> [Hubs & gateways]. This option needs to be turned off.)
5. Check whether the router is connected to too many devices, which can result in a weak signal to the washing machine. (Xiaomi Home App >> three-dots icon on the upper right corner >> [More device info] >> [Device network]) If the RSSI is lower than 60, it indicates the signal is weak.
6. Check whether the device has been reset or reconnected by someone else.
7. To reset Wi-Fi. In standby mode, press and hold the Start/Pause button for 7 seconds until the wireless network icon starts flashing. This indicates the reset is complete.
If the problem is still not solved, please contact the after-sales service center.
 
Q42: What to do if the Mijia Top Load Washer 13kg cannot upgrade the firmware?
A: If the Mijia Top Load Washer 13kg cannot upgrade the firmware, please check whether the network is normal and whether the router can work properly to ensure that the network is unobstructed.
 
Q43: What to do if the Mijia Top Load Washer 13kg cannot switch washing modes in the Xiaomi Home App?
A: If the Mijia Top Load Washer 13kg cannot switch washing modes in the Xiaomi Home App, please refer to the following steps to troubleshoot:
1. Confirm whether the remote control has been activated. Check whether the washing machine’s remote control indicator (AP) is on. If it is on, the remote control is enabled and can be used properly. If the indicator is off, it means the remote control has been disabled.
2. Turn off the washing machine, then select the desired mode again and restart the machine.
3. Check whether the child lock function is enabled. Disable the child lock function and then try switching the washing mode again.
 
Q44: What to do if the Mijia Top Load Washer 13kg does not automatically shut down after the program is completed?
A: The Mijia Top Load Washer 13kg will automatically shut down after the program is completed. If it does not automatically shut down, please observe whether there is a fault code on the display screen. Please follow the fault code prompts in the manual. If there is no fault code and the power does not automatically shut down for a long time, please unplug the washing machine and contact the after-sales service center.
 
Q45: What are the meanings of the sounds of the Mijia Top Load Washer 13kg? 
A: Here are the meanings of the sounds of the Mijia Top Load Washer 13kg when it is running:
1. When water is filling: When the washing machine is filling with water, the water inlet valve works and makes a "buzzing" sound, which is normal.
2. During operation: The motor of the washing machine will make a "buzzing" sound during operation, which is normal.
3. When draining: When the washing machine is draining, the drain pump works and makes a "gulp gulp" sound.
4. When spinning: The inner drum rotates at high speed, which can produce a wind-like noise.
 
Q46: What to do if the Mijia Top Load Washer 13kg backflows water?
A: If the Mijia Top Load Washer 13kg backflows water, please refer to the following steps to troubleshoot:
1. Check if the floor drain is clogged.
2. Check if the drain hose is inserted too deeply into the sewer. If a siphoning effect is occurring because the hose is inserted too far, simply remove the drain hose from the sewer.
 
Q47: What to do if the Mijia Top Load Washer 13kg cannot be turned on or off?
A: If the Mijia Top Load Washer 13kg cannot be turned on or off, please refer to the following steps to troubleshoot:
1. Check whether the Power button on the washing machine is malfunctioning. If the button is not responding properly, please contact the after-sales service center.
2. Check whether the child lock function is enabled. Disable the child lock and try again.
3. If the washing machine cannot be turned on or off, first check the power supply. Plug another appliance into the washing machine outlet to confirm whether the outlet has power. If the other appliance also does not work, please check the power supply. If the power supply is normal, make sure your hands are dry and free of water when operating the machine.
If the problem still cannot be resolved, please contact the after-sales service center.
 
Q48: What to do if there's damage to the appearance of the Mijia Top Load Washer 13kg?
A: If the panel of the Mijia Top Load Washer 13kg is damaged, please follow the methods below to check:
1. If the exterior is dirty, please wipe it with a damp cloth.
2. If there are scratches on the surface, please check whether there is a scratch on the protective film. Please tear off the protective film and observe it again.
If the problem is still not solved or the appearance is deformed, please contact after-sales service.
Note:
Please disconnect the washing machine from the power supply before cleaning.
 
Q49: What to do if there's panel damage on the Mijia Top Load Washer 13kg?
A: If the panel of the Mijia Top Load Washer 13kg is damaged, please unplug the power cord and discontinue use to prevent potential hazards. Then, contact the after-sales service center for assistance.
 
Q50: What to do if there's damage to the lid of the Mijia Top Load Washer 13kg?
A: If the lid of the Mijia Top Load Washer 13kg is damaged, please unplug the power cord and discontinue use to prevent potential hazards. Then, contact the after-sales service center for assistance.
 
Q51: What to do if there's drum damage to the Mijia Top Load Washer 13kg?
A: If the drum of the Mijia Top Load Washer 13kg is damaged, please unplug the power cord and discontinue use to prevent potential hazards. Then, contact the after-sales service center for assistance.
 
Q52: What to do if there's damage to the accessories of the Mijia Top Load Washer 13kg?
A: If the accessories of the Mijia Top Load Washer 13kg are damaged, please contact the after-sales service center.
 
Q53: What to do if there's damage to the drain hose of the Mijia Top Load Washer 13kg?
A: If the water drain hose of the Mijia Top Load Washer 13kg is damaged, please unplug the power cord and discontinue use to prevent potential hazards. Then, contact the after-sales service center for assistance.
 
Q54: What to do if there's damage to the water inlet hose of the Mijia Top Load Washer 13kg?
A: If the water inlet hose of the Mijia Top Load Washer 13kg is damaged, please unplug the power cord and discontinue use to prevent potential hazards. Then, contact the after-sales service center for assistance.
 
Q55: What to do if the Mijia Top Load Washer 13kg is missing accessories? 
A: The accessories of the Mijia Top Load Washer 13kg include a User Manual, a Water Inlet Hose, a Base Plate, and 2 Screws.
If accessories are missing, please contact the after-sales service center.
 
Q56: What to do if there's damage to the feet of the Mijia Top Load Washer 13kg?
A: If the feet of the Mijia Top Load Washer 13kg are damaged, please unplug the power cord and stop using the machine to prevent potential danger, and contact the after-sales service center.
 
Q57: What are the meanings of the error codes of the Mijia Top Load Washer 13kg? How to troubleshoot them?
A: Here are the meanings of the error codes of the Mijia Top Load Washer 13kg for your reference:
The error code [E1] means drainage timeout.
To solve the error code [E1], please refer to the following steps:
1. Open the lid. Check the placement of the drain hose to ensure it is laid flat on the floor, the height does not exceed 10 cm, and it contains no water traps.
2. Check whether the drain hose is clogged.
3. Check whether the washing machine drain hose is frozen. If it is frozen, wait until the ice melts before using the machine again.
4. Check whether the drain hose is inserted too deeply into the sewer. Please remove the drain hose from the sewer and observe again.
5. Check whether the sewer is blocked. If it is clogged, it needs to be cleared.
6. If using the Spin Only program, please ensure the washing machine lid is completely closed, then press and hold the Start/Pause button to start the machine.
If the above methods still do not solve the problem, please contact the after-sales service center.
The error code [E2] means the lid opened during operation.
Please close the lid and press the Start/Pause button to clear the alarm and resume operation.
The error code [E3] means spin imbalance.
Open the lid, redistribute the load evenly, then close the lid to clear the alarm and resume spinning.
The error code [E4] means water fill timeout.
1. Check whether the water pressure is within 0.05–0.8 MPa. If the water pressure is too low, the washing machine can continue filling because it cannot reach the required water level for washing. It is recommended to use the machine during off-peak hours to avoid periods of heavy water usage. If the problem cannot be resolved, consider installing a booster pump, but make sure the water pressure does not exceed 0.8 MPa.
2. Check whether the machine is draining water while filling. If water is entering and draining at the same time, the drain actuator can not close properly. Please contact the after-sales service center for assistance.
3. The top-load washing machines require a relatively large amount of water. If the set water level has not been reached, the machine will continue filling until the target level is achieved. As long as water is not overflowing from the drum, this is considered normal.
4. Then close the lid to clear the alarm and resume spinning.
5. If the above methods still do not solve the problem, please contact the after-sales service center.
The error code [E5] means the lid opened during operation with the child lock activated.
Close the lid to clear the alarm, and press the Start/Pause button to resume operation.
The error code [F1] means the water level error.
Power was manually cut off. Contact the after-sales service center.
Note:
1. If the issue persists after checking all the above, disconnect the power and contact the after-sales service center.
2. Unbalanced adjustment: Unevenly placed laundry can cause vibration during spin. The machine is equipped with an operational unbalance adjustment system, which monitors the machine's status during operation using a displacement amplitude detection system. If excessive vibration is detected, the machine will automatically initiate a rebalancing process to redistribute the laundry, which can increase cycle time and the number of rinse cycles.
3. Auto power-off: The machine will automatically shut off if no program is started within 10 minutes of powering on.
4. If a power failure occurs during operation, the machine will remain in off state after power is restored.
 
Cleaning and Maintenance
Q1: How to clean the cabinet of the Mijia Top Load Washer 13kg?
A: To clean the cabinet of the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Before cleaning the washer, unplug the power cord.
2. Use a soft cloth and household detergent that does not contain abrasive or corrosive ingredients to wipe the cabinet and control panel.
Note:Do not rinse the washer cabinet directly with water, as this can damage the machine.
 
Q2: How to clean the inner drum of the Mijia Top Load Washer 13kg?
A: To clean the inner drum of the Mijia Top Load Washer 13kg, please use a soft cloth or soft brush to remove dirt and residue, then run the complete Tub Clean program.
 
Q3: How to clean the inlet filter of the Mijia Top Load Washer 13kg?
A: To clean the inlet filter of the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Turn off the water tap and unplug the power cord. Unscrew the water inlet hose connected to the back of the washer.
2. Use needle-nose pliers to grip and remove the filter from the water inlet.
3. Use a brush to clean both the water inlet and the inlet filter.
4. Reconnect the water inlet hose to the water inlet on the back of the washing machine and ensure there is no leakage after installation.

Q4: How to maintain the Mijia Top Load Washer 13kg?
A: Regular maintenance is recommended after long-term use. Keeping the Mijia Top Load Washer 13kg clean can improve performance and help avoid unnecessary repairs.
To maintain the Mijia Top Load Washer 13kg, please refer to the following steps:
1. Unplug the power cord before cleaning the washer.
2. Use a soft cloth and a non-abrasive, non-corrosive household detergent to clean the cabinet and control panel. Do not rinse the machine cabinet directly with water.
3. Clean the inlet filter regularly.
4. Clean the lint collector regularly.

5. Use a soft cloth or soft brush to clean the inner drum. It is recommended to run the Tub Clean program once every three months.
 
Q5: What to do if the Mijia Top Load Washer 13kg is not used for a long time?
A: If the Mijia Top Load Washer 13kg is not used for a long time, please refer to the following details:
1. Please remove any laundry detergent and fabric softener inside.
2. Run a Spin Only program to drain any residual water from the appliance.
3. Turn off the tap and disconnect the water inlet hose.
4. Unplug the appliance and leave its door open to allow for air circulation and prevent mildew.
 
Q6: Can detergent be used when cleaning the inner drum of the Mijia Top Load Washer 13kg?
A: It is not recommended to add detergent when using the Tub Clean program of the Mijia Top Load Washer 13kg.
 
Q7: How often should the Tub Clean program of the Mijia Top Load Washer 13kg be used?
A: It is recommended to use the Tub Clean program of the Mijia Top Load Washer 13kg once every three months, or adjust the frequency according to actual usage conditions.
 
Q8: How to remove and clean the filter of the Mijia Top Load Washer 13kg?
A: Please refer to the following steps to remove and clean the lint collector of the Mijia Top Load Washer 13kg:
1. Press the latch downward and pull out the lint collector.
2. Open the lint collector, flip out the filter, remove debris, and rinse with water.
3. Flip the filter back to its original position. If there is lint on the inner drum wall, clean it along with the filter to avoid staining future loads.
4. When reinstalling the lint collector, make sure not to pinch the filter and ensure the lint collector is properly installed.
Note: 
It is recommended to clean the lint collector after each use.

Q9: How often should the Mijia Top Load Washer 13kg filter be cleaned?
A: It is recommended to remove and clean the filter once every two weeks. If the Mijia Top Load Washer 13kg is used frequently (for example, twice a day), it is recommended to clean the filter once a week.