Why is there no sound on the Xiaomi TV Stick 4K?

Question

Accepted Answer

If there is no sound on the Xiaomi TV Stick 4K, please refer to the following steps to troubleshoot:
1. Audio format settings or HDMI compatibility issues can result in the TV stick having no sound. It is recommended to first adjust the audio format to "PCM" within the TV stick's source settings, and then verify in your TV's settings that the audio output is set to TV Speakers.
2. You can test the device on a TV of a different brand to check whether the issue is a compatibility problem.
3. Additionally, you can try connecting the TV stick to a different HDMI port to see if the issue is resolved.
4. If the HDMI port has a poor connection or is loose, it can result in the TV stick having no sound. You can try unplugging and replugging the device, or replacing the HDMI cable.
5. You can try restarting the TV or streaming stick to clear temporary system issues.
6. If the issue persists, please contact the local official after-sales service center for further assistance.