What to do if the Xiaomi Electric Scooter 6 Max cannot be charged?

If the Xiaomi Electric Scooter 6 Max cannot be charged, please refer to the following steps:
1. The scooter cannot be charged while it is powered on. If plugging in the charger produces no response, turn off the scooter and try charging again.
2. Ensure the scooter is in normal working condition, then verify that the charger port is securely connected to the scooter’s internal interface. A loose connection can cause poor contact. Reconnect the charger and try again.
3. Plug the charger into a power outlet without connecting it to the scooter. Observe the charger’s indicator. Normally, it should be green. If it does not light up or shows red, it indicates that the charger is faulty.
4. Check the charging port for short-circuit issues. Normally, when the charger is disconnected from the power supply and connected to the scooter, the charger indicator should remain off.
5. If both the charger and charging port appear normal but charging still fails, use another charger of the same model to confirm whether the issue is with the charger itself.
6. If the scooter has not been ridden or charged for a long period, the battery can be over-discharged, preventing it from charging immediately.
7. The scooter supports charging between 8 °C and 40 °C. If the scooter has been left outdoors in temperatures below 8 °C for a long time, charging can fail. Move the scooter indoors and allow the battery to warm up before charging.
8. If the battery is abnormal, charging can fail. You can open the Xiaomi Home App to check the current battery status and review the battery health information.
9. If the problem persists after completing all the above steps, please stop using the scooter and contact the after-sales service center for further assistance.