What should to do if there's no audio during voice calls on the Xiaomi Smart Camera C300 Dual?
If there's no audio during voice calls on the Xiaomi Smart Camera C300 Dual, please try the following troubleshooting steps:
1. Please check if the camera's volume setting is too low, and try increasing the camera's output volume.
2. Please check if the speaker is damaged or blocked, causing you to not hear any sound.
3. Check that voice permissions are enabled on the calling phone. If not, the monitoring device can also be unable to hear the audio.
4. Voice calls require high network stability. Insufficient network bandwidth, high latency, or frequent disconnections can prevent voice data from transmitting properly. Try restarting your router to improve the network environment and reduce bandwidth usage by other devices.
5. Outdated device firmware or malfunctioning Xiaomi Home App on your phone can cause the voice function to malfunction. You can log in to the Xiaomi Home App device management interface to check for firmware upgrade to the latest version immediately. You can also try closing and reopening the Xiaomi Home App, or uninstalling and reinstalling it, to fix the issue.
6. If none of the above steps resolve the problem, please contact after-sales support for further assistance.
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