Why are the audio and image in the surveillance footage of the Xiaomi Outdoor Camera CW100 Dual out of sync?

Question

Accepted Answer

If the audio and video in your Xiaomi Outdoor Camera CW100 Dual surveillance footage are not synchronized, it is usually related to network conditions, video quality settings, or temporary device glitches.
If the image and sound are not synced in the Xiaomi Outdoor Camera CW100 Dual surveillance footage, please refer to the following methods:
1. Adjust the video resolution or quality in the Xiaomi Home App. Sometimes high-definition streaming can create a delay between audio and video, especially if the network bandwidth is limited. Reducing the video quality can help realign the audio with the image.
2. Ensure your Wi-Fi connection is stable and has sufficient speed. Weak or unstable network signals can cause delays, resulting in audio lag or video stuttering.
3. Power off the device and turn it on again. Restarting the device can clear temporary software glitches and improve the overall synchronization between audio and video.
4. Remove the device from the Xiaomi Home App and add it again. Re-pairing the camera can refresh the connection parameters and resolve audio-video desync issues caused by configuration errors.
5. Check for the latest firmware version in the Xiaomi Home App. Firmware updates often include performance improvements and bug fixes that can enhance audio-video synchronization.
6. If none of the above methods resolve the issue, submit feedback via the Xiaomi Home App.