What to do if the videos recorded on the Xiaomi Outdoor Camera CW100 Dual's memory card are out of sync with the audio?
If the videos stored on the Xiaomi Outdoor Camera CW100 Dual’s memory card are not synchronized with the audio, the issue is often related to memory card performance, improper card handling, or temporary device errors.
If the videos stored on the Xiaomi Outdoor Camera CW100 Dual’s memory card are not synchronized with the audio, please refer to the following steps:
1. Reboot the device to see if it will return to normal.
2. Properly handle the memory card. Frequently inserting and removing the memory card while the camera is powered on can degrade the performance of the memory card and cause abnormal video recording issues. It is recommended to insert or remove the memory card only when the camera is powered off.
3. Check the memory card speed. A low read/write speed of the memory card can lead to recording problems and audio-video desync.
4. Replace the memory card. Use a high-quality, branded memory card that meets the camera’s specifications. Using an unqualified or low-quality card can cause various issues during use, such as incomplete video recordings or frequent memory error messages.
5. Check for the latest firmware version in the Xiaomi Home App. Firmware updates often include performance improvements and bug fixes that can enhance audio-video synchronization.
6. If none of the above methods resolve the issue, submit feedback via the Xiaomi Home App.
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