What to do if the surveillance of the Xiaomi Smart Camera C500 freezes?

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If the surveillance of the Xiaomi Smart Camera C500 freezes, please refer to the following troubleshooting methods:
1. Check whether the camera is receiving stable power. Ensure that the charging cable and power adapter are properly connected, and try using a different outlet or cable to rule out any issues with the power supply.
2. Keep the camera away from smartphones and other electronic devices that can cause wireless interference. Electronic signals from nearby devices can sometimes disrupt the camera’s Wi-Fi connection, resulting in frozen or delayed video playback.
3. Ensure the camera's firmware and the Xiaomi Home App are both updated to the latest versions to avoid any software-related issues.
4. Power off the device and turn it on again. Restarting the device can clear temporary software glitches.
5. If the problem persists, consider resetting the camera to factory settings by pressing and holding on the reset button for about 7 seconds until you hear a prompt.
6. If the issue still cannot be resolved, please contact the after-sales service center for further assistance.