What to do if there is no sound when using the Xiaomi OpenWear Stereo Pro for music?
If your Xiaomi OpenWear Stereo Pro produces no sound during music playback, please refer to the following troubleshooting steps:
1. Go to your phone’s Bluetooth settings and ensure the media audio option is enabled. After enabling, try playing music again.
2. Make sure the earphones’ volume is not too low. Increase the volume and verify if the sound is normal.
3. Confirm that the earphones are properly connected to your phone. If the earphones are connected to two devices simultaneously, the current device can fail to output audio. Try resetting the earphones and pairing them again to ensure proper sound output.
4. Outdated firmware can cause abnormal audio output. Make sure the earphones are updated to the latest version.
5. Use another music player to rule out compatibility issues between the device and the current player.
6. If the issue persists after following the above steps, please contact the customer support for assistance.
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