What to do if there is movement, but Home Surveillance of the Xiaomi Smart Camera C302 does not record, send notifications, or show home monitoring videos?

Question

Accepted Answer

.lf-progress { width: 100%; height: 4px; border-radius: 3px; cursor: pointer }
.lf-progress:focus { outline: none; border: none }
.lf-progress::-moz-range-track { cursor: pointer; background: none; border: none; outline: none }
.lf-progress::-webkit-slider-thumb { height: 13px; width: 13px; border: 0; border-radius: 50%; background: rgba(15, 204, 206, 1); cursor: pointer }
.lf-progress::-moz-range-thumb { height: 13px; width: 13px; border: 0; border-radius: 50%; background: rgba(15, 204, 206, 1); cursor: pointer }
.lf-progress::-ms-track { width: 100%; height: 3px; cursor: pointer; background: rgba(0, 0, 0, 0); border-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 0) }
.lf-progress::-ms-fill-lower { background: rgba(204, 204, 204, 1); border-radius: 3px }
.lf-progress::-ms-fill-upper { background: rgba(204, 204, 204, 1); border-radius: 3px }
.lf-progress::-ms-thumb { border: 0; height: 15px; width: 15px; border-radius: 50%; background: rgba(15, 204, 206, 1); cursor: pointer }
.lf-progress:focus::-ms-fill-lower { background: rgba(204, 204, 204, 1) }
.lf-progress:focus::-ms-fill-upper { background: rgba(204, 204, 204, 1) }
.lf-player-container :focus { outline: 0 }
.lf-popover { position: relative }
.lf-popover-content { display: inline-block; position: absolute; opacity: 1; visibility: visible; transform: translate(0, -10px); box-shadow: 0 2px 5px rgba(0, 0, 0, 0.26); transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97) }
.lf-popover-content.hidden { opacity: 0; visibility: hidden; transform: translate(0, 0) }
.lf-player-btn-container { display: flex; align-items: center }
.lf-player-btn { cursor: pointer; width: 14px }
.lf-player-btn.active { }
.lf-popover { position: relative }
.lf-popover-content { display: inline-block; position: absolute; background-color: rgba(255, 255, 255, 1); opacity: 1; transform: translate(0, -10px); box-shadow: 0 2px 5px rgba(0, 0, 0, 0.26); transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97); padding: 10px }
.lf-popover-content.hidden { opacity: 0; visibility: hidden; transform: translate(0, 0) }
.lf-arrow { position: absolute; z-index: -1; content: ""; bottom: -9px; border-style: solid; border-width: 10px 10px 0 }
.lf-left-align, .lf-left-align .lfarrow { left: 0; right: unset }
.lf-right-align, .lf-right-align .lf-arrow { right: 0; left: unset }
.lf-text-input { border: 1px solid rgba(204, 204, 204, 1); border-radius: 5px; padding: 3px; width: 60px; margin: 0 }
.lf-color-picker { display: flex; flex-direction: row; justify-content: space-between; height: 90px }
.lf-color-selectors { display: flex; flex-direction: column; justify-content: space-between }
.lf-color-component { display: flex; flex-direction: row; font-size: 12px; align-items: center; justify-content: center }
.lf-color-component strong { width: 40px }
.lf-color-component input[type="range"] { margin: 0 0 0 10px }
.lf-color-component input[type="number"] { width: 50px; margin: 0 0 0 10px }
.lf-color-preview { font-size: 12px; display: flex; flex-direction: column; align-items: center; justify-content: space-between; padding-left: 5px }
.lf-preview { height: 60px; width: 60px }
.lf-popover-snapshot { width: 150px }
.lf-popover-snapshot h5 { margin: 5px 0 10px; font-size: 0.75rem }
.lf-popover-snapshot a { display: block; text-decoration: none }
.lf-popover-snapshot a:before { content: "⥼"; margin-right: 5px }
.lf-popover-snapshot .lf-note { display: block; margin-top: 10px; color: rgba(153, 153, 153, 1) }
div { margin-right: 5px; margin-left: 5px }
div:first-child { margin-left: 0 }
div:last-child { margin-right: 0 }If the Xiaomi Smart Camera C302 fails to record or send alerts even when there is movement detected, please follow the steps to troubleshoot:
1. Check whether video upload is disabled in the Home Surveillance settings.

Note:Cloud storage services can not be available in some countries. If there are no cloud storage settings, proceed to the next step.
2. Ensure that the corresponding AI features are enabled; otherwise, the camera will not record.