What to do if the Xiaomi Home App shows that the Xiaomi Robot Vacuum 5 Pro is offline?

The possible causes for the offline of the Xiaomi Robot Vacuum 5 Pro are as follows:
  1. When the robot vacuum is powered off, the Xiaomi Home App cannot connect to it.
  2. The robot vacuum’s online/offline status depends on the strength and stability of the network signal where the robot vacuum is located. If the signal is weak or unstable, the robot vacuum will go offline.
  3. The home Wi-Fi has no internet connection.
To resolve this issue, please refer to the following information:
  1. Check whether the robot vacuum is powered off. If it is, press and hold the power button to turn it on.
  2. If the robot vacuum goes offline while cleaning, it will continue to work properly. Once the network signal improves, it will automatically come back online.
  3. You can add or reset the network for the robot vacuum, selecting a router network that is close to the robot vacuum for pairing.
  4. Check whether your home Wi-Fi is working properly.

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