How to solve the common carpet problems of the Xiaomi Robot Vacuum 5?

For common carpet-related problems with the Xiaomi Robot Vacuum 5, start by checking whether ultrasonic carpet recognition is functioning properly. Open the Xiaomi Home App and confirm that both carpet recognition and carpet avoidance options are enabled in the cleaning settings.
If the mop pad fails to lift or the vacuum does not avoid the carpet as expected, review the map configuration in the [Map list] to ensure that carpet areas are correctly defined. You can also verify map positioning and carpet identification directly in the App.
If the features are enabled but the issue continues, restart the vacuum to reset its recognition system. When abnormal recognition still persists after these steps, it is recommended to contact the official after-sales support for further diagnosis and repair. These troubleshooting actions help maintain accurate carpet detection and ensure consistent cleaning performance across different floor types.