Xiaomi Smart Camera C500 FAQ

1. The Xiaomi Smart Camera C500 comes with a built-in MJA1 security chipset, effectively ensuring the security of communication and storage, and the whole process of data transmission encryption. The cloud data uses AES128-bit encryption, which can ensure that security and privacy are not disclosed.
2. The Xiaomi Smart Camera C500 offers enhanced privacy protection with its physical lens blocking feature. Through the Xiaomi Home App, you can retract the camera lens upward into the body of the device when the camera is not in use.

1. The Xiaomi Smart Camera C500 × 1.
2. Power Adapter × 1.
3. Charging Cable × 1.
4. User Manual × 1.
5. Mounting Template Sticker × 1.
6. Wall Mounting Kit (Base, Wall plug × 2, Screw × 2).
7. Warranty Notice × 1.

1. Indicator.
2. Lens.
3. Microphone.
4. microSD Card Slot (It is visible when the lens is facing upwards).

5. Loudspeaker.
6. Reset Button.
7. Type-C Power Port.

1. The camera supports the physical lens blocking feature to enhance privacy protection.
2. The product’s nameplate information is on the bottom and side of the product.

1. Stick the mounting template sticker in a proper position on the wall. Drill holes in the wall that align with the holes on the sticker, with a diameter of about 6 mm and a depth of about 30 mm.
2. Insert the plastic wall plugs into the drilled holes.

3. Place the side of the base with arrows facing forward, and then align the holes. Insert the screws and then tighten them into the wall plugs with a Phillips screwdriver.

4. Align the grooves on the bottom of the camera with the protruding part on the base, and then turn the camera clockwise until it locks into place.

1. The wall should be able to support at least three times the total weight of the camera.
2. The camera should be securely fixed to the ceiling or wall according to the installation instructions to prevent possible injury.
3. If you choose to invert the camera, you need to rotate the image 180° in the Xiaomi Home App's screen settings.

1. An 8 GB memory card is expected to store videos for about 12 hours.
2. A 16 GB memory card is expected to store videos for about 1 day.
3. A 32 GB memory card is expected to store videos for about 2 days.
4. A 64 GB memory card is expected to store videos for about 5 days.
5. A 128 GB memory card is expected to store videos for about 10 days.
6. A 256 GB memory card is expected to store videos for about 20 days.

1. The resolution of the video recorded onto the memory card is 3.5K UHD.
2. All data is sourced from internal laboratories. Storage time will vary depending on the actual image colors and scenes, and is subject to actual usage.

1. There will be an SN barcode on the back of the product packaging. You can check the SN number:

2. There is an SN barcode on the label at the bottom of the camera body. You can check the SN number:

1. The operating temperature range for this camera is -10 °C to 45 °C. Do not use this camera in environments with temperatures above or below the specified operating range.
2. This camera is a precision electronic product. To ensure normal use, do not use the camera in extremely humid environments or locations that can cause water ingress.
3. To improve the camera's performance, do not place it where its lens faces or is next to a reflective surface, such as glass windows or white walls, as this will cause the image to appear overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images.
4. Please ensure that this product is installed within a coverage area with a good Wi-Fi signal. Try to install it as far away from microwave ovens and other places that can affect the signal.
5. When the night vision function is turned on or off, the camera will switch the infrared cut filter, which will be accompanied by a slight "click" sound. This is normal.
6. If the power cable gets damaged, please contact the after-sales service for replacement.
7. Please use a compatible and qualified power adapter to power this product.

1. Physical lens blocking:
     Tap this button, the camera will enter the physical shielding state. After the camera enters the physical shielding state, it can not do any work of monitoring and video recording.
    
2. Mute:
     When entering the camera, the video sound is turned off by default and is in mute state. Tap the button to turn on the video sound if you need.
    
3. Definition:
     Video resolution can be adjusted independently with four options: [Auto], [480p], and [1080p HD]. The option of Auto indicates that the camera will automatically adjust the picture definition according to the network environment.
    
4. Full-screen:
     Tap the Full screen button, and the camera monitoring screen will enter the landscape screen.
    
5. Call:
     After tapping the button, you can make a remote call with the camera through the mobile phone Xiaomi Home App.
    
6. Photography:
     You can take a screenshot of the current monitoring screen, and a picture will be generated and saved to the local photo album and Xiaomi Home App.
    
7. Picture recording:
     Tap the recording button to record the current monitoring interface and save the video to the local photo album and Xiaomi Home App.
    
8. PTZ:
     Tapping this button, a gimbal control interface will pop up, allowing you to control the camera's movement.
    

1. Monitoring time:
     You can set up 24-hour care/daytime care/nighttime care, or customize the time period for care.
    
2. Alarm interval:
     There are four options: [3 min], [5 min], [10 min], and [30 min] (You can choose the preset time interval, which cannot be customized).
    
3. Event notification type
     It includes [Push when movement detected], [Motion detected], and [Pet detection notification]. If you turn off this push event, you will no longer receive related push messages.
    

1. Play/pause button:
     You can pause and continue to play the videos on the memory card. The button will appear only when you tap the screen.
    
2. Screenshot:
     You can take a screenshot of the current monitoring screen, and a picture will be generated and saved to the local photo album and Xiaomi Home App.
    
3. Video recording:
     Tap the screen recording button to record the current monitoring interface and save the video to the local photo album and Xiaomi Home App.
    
4. Double speed playback:
     The videos in the memory card support 1 time, 4 times and 16 times speed playback in the camera. Select the default silent play at double speed.
    
5. Mute:
     When entering the camera, the video sound is turned off by default and is in mute state. Tap the button to turn on the video sound.
    
6. Full-screen:
     Tap the Full-screen button, and the camera monitoring screen will enter the landscape screen.
    

1. Please go to [Settings] on your phone >> access [App notifications] >> open the notification permission of the Xiaomi Home App.
2. In the Xiaomi Home App, navigate to [Profile] >> [Additional settings] >> [Notification settings] >> to keep the switch of the [Device notification] settings open.

1. Go to Xiaomi Home App >> tap [More] >> select [Share] >> follow the prompts to share with others.

2. Open the Xiaomi Home App >> select the device >> tap the three dots icon at the upper right corner >> navigate to [Share device] and follow the prompts to share with others.

1. The Xiaomi Home App turns off the volume of real-time video by default. You can enable the volume in the Xiaomi Home App's video window by tapping the [Mute] icon. If the volume is low, adjust it higher on your phone.
2. If there is noise in the real-time video, please keep your phone away from the camera and avoid placing the camera near refrigerators, microwave ovens, or other electronic devices.
3. If the camera is placed at a high position or the lens is facing downward, it causes the microphone to be buried and pick up echoes from surrounding surfaces. In this case, the device's microphone should be removed from the cavity.

1. If the video freezes or buffers frequently, switch the video quality to automatic or smooth mode.
2. If there's a synchronization issue between the video and audio, check the camera's network connection. If the delay is significant, try exiting the video and re-entering.

1. Check whether the sound on the mobile phone is adjusted too low, resulting in silence.
2. Check whether the Xiaomi Home App has obtained permission to use the phone's microphone (recording). If it has not obtained permission, please turn on the relevant permissions in the phone settings.

1. If the video stored on the microSD card is not continuous, it is due to the record motion only feature being enabled, which limits recording to when motion is detected. For cloud storage, it is normal for videos to be non-continuous, as they only record when motion is detected and cannot record continuously for 24 hours.
2. If the video is lagging, it can be a network issue. Check if too many devices are connected to the same network as the camera, or if other devices are streaming video at the same time.

1. Please use a high-speed memory card formatted in FAT32, produced by the regular manufacturer for the camera.
2. Ensure that the required memory card is installed in the camera. Without a memory card, the camera cannot store or playback recorded videos.
3. If the memory card fails to record videos or does not automatically delete files, format the memory card using the camera's storage settings within the Xiaomi Home App.
4. If the memory card cannot be formatted in the Xiaomi Home App, it can be formatted on the computer through the card reader. After formatting, power off the camera and reinsert the memory card.

1. Please check if the camera is powered off and ensure that you are using an 5 V 2 A adapter.
2. Please try to restart the router.
3. If the power supply of the device and the network are normal, please check the device indicator:

4. Confirm whether the SD card is inserted into the camera, pull it out and observe. Some SD cards with poor quality can cause offline problems with the camera.

1. If the indicator is blinking in blue while connecting to the Xiaomi Home App, it means the camera cannot connect to the network or bind to the account. Please check if the account password is correct and whether the network meets the camera’s requirements.
2. If the camera was successfully connected to the App, but the indicator suddenly starts blinking in blue and is not functioning, please verify if the network is working properly.

1. During a call, keep the phone and the device in separate spaces and maintain a distance of at least 10 meters. Echo and howling caused by close-range communication are normal occurrences.
2. If there are many electronic devices nearby, they can cause electromagnetic interference, potentially leading to howling or noise during voice calls.

1. Ensure that the lens of the device is clean and free of dust.
2. Check if the lens is obstructed by any objects. If so, adjust the camera's position or tilt the gimbal within the Xiaomi Home App to move the lens out of the obstructed area.

1. Restart the device to see if it can return to normal.
2. Please check whether you frequently remove the MicroSD card when powered on. The MicroSD card can only be removed when the camera is powered off. Frequently removing the MicroSD card will cause the MicroSD card to perform poorly and cause abnormal problems in the recorded video.
3. Please check whether the reading rate of the MicroSD card is slow.
4. Replace the MicroSD card. (It is recommended that you use a MicroSD card that meets the requirements, otherwise, there will be many abnormal problems during use, such as discontinuous recording, and memory abnormalities.)

1. Restart the device.
2. Check if the camera firmware version and Xiaomi Home App version need to be updated.
3. Clear the data of the Xiaomi Home App (clearing data will erase the downloaded videos in the Cloud).
4. Replace the MicroSD card.

1. Power off and restart the device.
2. You can restart the device in the camera settings in the Xiaomi Home App. Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Reboot device].

1. Check whether the Xiaomi Smart Camera C500 firmware and the Xiaomi Home App need updates.
2. Check whether the storage switch is turned off or that the recording mode is set to record only moving images.
3. Format the microSD card within the Xiaomi Home App. Formatting the microSD card will clear the videos. You can back up the videos before formatting.
4. If the Xiaomi Home App cannot format the microSD card, use a card reader to format it on a computer. After formatting, power off the camera and reinsert the microSD card.
5. If the microSD card cannot record videos, the issue can be related to the card itself. Try replacing it to see if the problem persists.

1. Exit the App connection page, reset the camera, and reconnect.
2. Restart your router and place the camera close to it.
3. Check your phone's Wi-Fi network. You can use your phone's hotspot to test the connection. If the hotspot works, there could be a Wi-Fi issue. Contact your Wi-Fi network operator to resolve the issue.