Xiaomi Oscillation Electric Toothbrush FAQ

Overview

Q1: Who is the Xiaomi Oscillation Electric Toothbrush suitable for, and how should it be used?

A: The Xiaomi Oscillation Electric Toothbrush is suitable for individuals aged 8 and above.
To use the Xiaomi Oscillation Electric Toothbrush, please refer to the following steps:
  1. Insert the brush head into the rotating shaft, leaving a small gap. This is necessary for proper oscillation;
  2. Apply a small amount of toothpaste to the brush head;
  3. Wet the brush head, place it in your mouth, and then turn on the toothbrush;
  4. Hold the bristles at a 45-degree angle to the gums and gently move the brush slowly;
  5. A 30-second vibration reminder will prompt you to switch to a different brushing zone;
  6. After brushing, rinse your mouth with clean water.
To maintain the Xiaomi Oscillation Electric Toothbrush, please rinse the toothbrush under running water after brushing and let it air-dry in a well-ventilated place.
 

Q2: What is the appearance of the Xiaomi Oscillation Electric Toothbrush?

A: The product overview of the Xiaomi Oscillation Electric Toothbrush is as follows:
  1. Shaft;
  2. Brushing Area Indicator;
  3. Mode/Battery Level Indicator:
(1) Gentle Cleaning Mode;
(2) Standard Cleaning Mode;
(3) Deep Oscillation Mode;
  1. Power Button;
  2. Toothbrush Handle;
  3. Charging Port;
  4. Charging Port Cover;
  5. Toothbrush Head.
It also includes a Type-C charging cable, a user manual, a quick start guide, and a warranty notice to support a smooth and reliable using experience.
 

Q3: What is the warranty period for the Xiaomi Oscillation Electric Toothbrush?

A: The warranty period of the Xiaomi Oscillation Electric Toothbrush is subject to the regulations of the local region/country.
The warranty covers the toothbrush handle and key components, but not the brush head.
During the warranty period, if the product experiences any non-human-caused quality issues, and such issues are confirmed by a Xiaomi after-sales service center, free repair services will be provided.
 

Q4: Can the Xiaomi Oscillation Electric Toothbrush cause bleeding or itching during use?

A: When you use the Xiaomi Oscillation Electric Toothbrush for the first time, you will have itching or slight gum bleeding, because the gums are not used to this efficient cleaning.
This phenomenon usually stops within 1 to 2 weeks. If it persists for more than 2 weeks, it can indicate an issue with your gums. It is recommended that you stop using it and consult your dentist.
 

Q5: Is the Xiaomi Oscillation Electric Toothbrush noisy?

A: Please rest assured that the sound comes from the vibration of the Xiaomi Oscillation Electric Toothbrush’s motor. The sound level is below 62 dB(A), which does not affect normal use.
 

Q6: Is the Xiaomi Oscillation Electric Toothbrush waterproof?

A: The Xiaomi Oscillation Electric Toothbrush has an IPX8 waterproof rating, the highest level in the internationally recognized IPX0–IPX8 scale. A higher rating indicates better water resistance.
The IPX8 waterproof rating allows the toothbrush to be submerged in water up to 2 meters deep for 60 minutes. It is safe for full-body rinsing. However, please avoid using the toothbrush during a shower, as high temperatures and humidity can affect the internal motor components and battery life.
 

Q7: How does the charging indicator behave on the Xiaomi Oscillation Electric Toothbrush?

A: While charging the Xiaomi Oscillation Electric Toothbrush, the mode/battery level indicator displays a white breathing light from 0% to 100% and stays white when fully charged.
 

Q8: Is the Xiaomi Oscillation Electric Toothbrush compatible with universal voltage?

A: The Xiaomi Oscillation Electric Toothbrush uses a USB charging port. As long as the power adapter matches the local voltage, it can be used anywhere in the world.
 

Q9: What type of battery does the Xiaomi Oscillation Electric Toothbrush use, and what is its capacity?

A: The Xiaomi Oscillation Electric Toothbrush is equipped with a 2000 mAh lithium battery.
 

Q10: Does the Xiaomi Oscillation Electric Toothbrush have a mode memory function?

A: The Xiaomi Oscillation Electric Toothbrush features a mode memory function. When powered on next time, it will automatically return to the last-used brushing mode.
 

Q11: Does the Xiaomi Oscillation Electric Toothbrush have a zone change reminder?

A: The Xiaomi Oscillation Electric Toothbrush operates on a default 2-minute brushing cycle, with a brief pause every 30 seconds to remind you to switch brushing zones.
 

Q12: Are the bristles of the Xiaomi Oscillation Electric Toothbrush copper-free planted?

A: The Xiaomi Oscillation Electric Toothbrush adopts an advanced copper-free bristle planting technology. Compared to conventional copper-implanted bristles, it does not have issues of copper rusting or grooves harboring dirt, making it more environmentally friendly and healthier.
 

Q13: What is the operating status of the Xiaomi Oscillation Electric Toothbrush?

A: The Xiaomi Oscillation Electric Toothbrush operates in the following states:
  1. Pick up to wake: The motor remains off, the corresponding mode LED indicator stays on and the brushing area indicator lights up once;
  2. Power on: The motor begins oscillating, the corresponding mode LED indicator stays on and the brushing area indicator breathes white;
  3. Pause: The motor stops, the corresponding mode LED indicator stays on and the brushing area indicator stays in white/breathes orange;
  4. Power off: The motor stops, the corresponding mode LED indicator and the brushing area indicator is off;
  5. Low battery: The motor stops, the corresponding mode LED indicator flashes orange and the brushing area indicator is off, reminding you to recharge.
 

Q14: How to use the power button on the Xiaomi Oscillation Electric Toothbrush?

A: To use the power button of the Xiaomi Oscillation Electric Toothbrush, please refer to the following information:
  1. In the power-off state, press the power button to turn on the toothbrush;
  2. In the power-on state, press the power button to pause;
  3. In the paused state, if there is no operation for 12 seconds, the device will automatically power off;
  4. Within ten seconds of turning on the toothbrush, press the power button to cycle through the modes of gentle, standard, deep oscillation and pause. This means that after switching to deep oscillation mode, the next press will enter pause. The next time the device starts, it will begin from gentle mode;
  5. If powered on for less than or equal to 10 seconds, pressing to switch modes will reset the 2-minute timer. If powered on for more than 10 seconds, pressing the power button will enter pause.
 

Q15: Why is there a gap between the handle and the brush head of the Xiaomi Oscillation Electric Toothbrush?

A: The Xiaomi Oscillation Electric Toothbrush is designed with a 0.4-1mm gap between the handle and the brush head. This gap allows the motor’s power to be effectively transmitted to the brush head for optimal performance.
 

Q16: Does the Xiaomi Oscillation Electric Toothbrush have a charge-disable function?

A: The Xiaomi Oscillation Electric Toothbrush features a charge-disable function. When the toothbrush is turned on and connected to the charging cable, it will automatically power off and switch to charging mode.
 

Q17: Can the Xiaomi Oscillation Electric Toothbrush be taken on an airplane?

A: The Xiaomi Oscillation Electric Toothbrush can be brought on an airplane.
 

Q18: How to buy the replacement brush head for the Xiaomi Oscillation Electric Toothbrush?

A: Replacement brush heads for the Xiaomi Oscillation Electric Toothbrush can be searched and purchased through the official Xiaomi website.
 

Q19: How to reset the Xiaomi Oscillation Electric Toothbrush?

A: The Xiaomi Oscillation Electric Toothbrush doesn't have the reset function.
 

Q20: What are the packing contents of the Xiaomi Oscillation Electric Toothbrush?

A: The packing contents of the Xiaomi Oscillation Electric Toothbrush are as follows:
  1. Global/Thailand version:
Toothbrush handle × 1
Toothbrush head × 1
Charging cable × 1
User manual × 1
Quick start guide × 1
Warranty card × 1
  1. EU version:
Toothbrush handle × 1
Toothbrush head × 1
Charging cable × 1
User manual × 1
Quick start guide × 1
Warranty card × 1
Adapter (EU standard) × 1
  1. Korean version:
Toothbrush handle × 1
Toothbrush head × 1
Charging cable × 1
User manual × 1
Quick start guide × 1
Warranty card × 1
Adapter (Korean standard) × 1
 

Q21: What are the weight and dimensions of the Xiaomi Oscillation Electric Toothbrush?

A: The weight and dimensions of the Xiaomi Oscillation Electric Toothbrush are as follows:
Net weight:
Brush head (with brush head cover): Approximately 4.1±2 g (Single)
Brush handle: Approximately 125g±10 g
Gross weight:
Global version: 234 g
EU version: 310.2 g
Korean version: 288.2 g
Weight with package: 241 g
Body dimensions: 251 mm × 27.8 mm × 27.2 mm (With brush head)
188 mm × 27.8 mm × 27.2 mm (Without brush head)
Package dimensions: 216 mm x 133.5 mm x 38 mm
 

Q22: What are the selling points of the Xiaomi Oscillation Electric Toothbrush?

A: The selling points of the Xiaomi Oscillation Electric Toothbrush are as follows:
  1. Deep vibration cleaning and double oscillation angle;
  2. Smart reminders for missed spots;
  3. 180-day-long battery life with universal Type-C interface;
  4. With the shock-absorbing, copper-free cleaning brush head, no tooth collisions for comfortable brushing.
 

Q23: What is the battery endurance of the Xiaomi Oscillation Electric Toothbrush after being fully charged?

A: The Xiaomi Oscillation Electric Toothbrush takes approximately 6 hours to fully charge. When used twice a day for 2 minutes per session, it can last about 100 days in standard mode and 180 days in gentle mode.
 

Q24: Where is the charging port of the Xiaomi Oscillation Electric Toothbrush?

A: The charging port of the Xiaomi Oscillation Electric Toothbrush is located at the bottom of the toothbrush. Simply open the charging port cover to charge. The toothbrush uses a universal Type-C interface, allowing it to be charged with a standard adapter or a power bank.
 

Q25: What brushing modes does the Xiaomi Oscillation Electric Toothbrush offer?

A: The Xiaomi Oscillation Electric Toothbrush offers three brushing modes:
  1. Gentle mode: Suitable for those who are first beginning to use it or individuals with sensitive gums;
  2. Standard mode: Suitable for daily oral hygiene;
  3. Deep oscillation mode: Designed for intensive cleaning of hard-to-reach areas between teeth.
If this is your first time using the toothbrush, it is recommended to start with gentle mode, which features the softest vibration and helps you get used to the brushing experience comfortably.
 

Q26: What is the length of the charging cable for the Xiaomi Oscillation Electric Toothbrush?

A: The charging cable for the Xiaomi Oscillation Electric Toothbrush is 0.5 meters.
 

Q27: What is the battery type, model, and the charging/discharging temperature range of the Xiaomi Oscillation Electric Toothbrush?

A: The Xiaomi Oscillation Electric Toothbrush uses the 18650 lithium rechargeable battery. The charging temperature range is 0°C to 45°C, and the discharging temperature range is -20°C to 60°C.
 

Q28: What material is used for the handle of the Xiaomi Oscillation Electric Toothbrush?

A: The handle of the Xiaomi Oscillation Electric Toothbrush is made of ABS plastic.
 

Troubleshooting

Q1: Why does the Xiaomi Oscillation Electric Toothbrush mode indicator keep flashing in orange?

A: When the battery level of the Xiaomi Oscillation Electric Toothbrush is low, it is normal for the mode indicator to flash orange after pressing the button. This serves as a reminder to recharge.
A full charge takes approximately 6 hours. Once fully charged, the white indicator will stay on. If the orange light is still flashing after 4 hours of charging, please contact the purchase platform or Xiaomi official after-sales support for assistance.
 

Q2: Why is there no response from the Xiaomi Oscillation Electric Toothbrush button or during charging?

A: Try charging the Xiaomi Oscillation Electric Toothbrush and check if the mode indicator lights up. A full charge takes about 6 hours and the battery level indicator stays in white after being fully charged. Then press the power button to see if it turns on normally.
If there is still no response, please contact the purchase platform or Xiaomi official after-sales support for assistance.
Note:
The toothbrush cannot be used while charging. If charging it while powered on, it will automatically shut off.
 

Q3: Why can the Xiaomi Oscillation Electric Toothbrush not be used after being fully charged?

A: The Xiaomi Oscillation Electric Toothbrush cannot be turned on while charging. The battery level indicator stays in white after being fully charged. You can press the power button to see if it turns on normally. If there is still no response, please contact the purchase platform or Xiaomi official after-sales support for assistance.
 

Q4: Why can the Xiaomi Oscillation Electric Toothbrush only be used for a few days after charging?

A: If the Xiaomi Oscillation Electric Toothbrush is only used for a few days after charging, please refer to the following information:
  1. Please confirm whether the toothbrush has been fully charged for 6 hours. When fully charged, the white battery indicator is on;
  2. Under normal conditions, with use twice a day for 2 minutes each time (until the toothbrush automatically shuts off), a full charge in standard mode can last about 100 days;
  3. Battery life will vary depending on the usage mode and environment, so actual performance can differ;
  4. If the issue persists, please contact the purchase platform or Xiaomi official after-sales support for assistance.
 

Q5: Why are the bristles of the Xiaomi Oscillation Electric Toothbrush slightly splayed?

A: The bristles of the Xiaomi Oscillation Electric Toothbrush are made using copper-free planting technology. During manufacturing, the bristles are first polished and then embedded.
Due to pressure during the planting process, slight splaying can occur. This is normal and does not affect cleaning performance. It is safe to continue using the toothbrush.
 

Q6: Why is there abnormal vibration or sound when starting the Xiaomi Oscillation Electric Toothbrush?

A: The motor of the Xiaomi Oscillation Electric Toothbrush will generate noise when it is working. The noise remains under 62 decibels.
If the sound becomes abnormal, please contact the purchase platform or Xiaomi official after-sales support for assistance.
 

Q7: Why does the Xiaomi Oscillation Electric Toothbrush switch modes abnormally or stop unexpectedly during switching?

A: Press the power button to turn on the Xiaomi Oscillation Electric Toothbrush. Within 10 seconds after turning on the toothbrush, press the button to cycle through modes.
If powered on for more than 10 seconds, pressing the power button will enter pause. After pausing or brushing, the toothbrush will turn off after 12 seconds of inactivity.
A lack of battery can cause the toothbrush to stop suddenly. Please fully charge the toothbrush and try again. If the issue persists, please contact the local after-sales service center for further assistance.
 

Q8: Why does the battery level indicator show charging even when the Xiaomi Oscillation Electric Toothbrush is not being charged?

A: When the Xiaomi Oscillation Electric Toothbrush is charging, all mode indicators will breathe white. When the battery is low, all mode indicators will flash orange three times. If the battery is low, this is normal. Please recharge the toothbrush in time.
After charging is complete and the power is disconnected, if all three indicators remain lit or continue breathing, please contact the local after-sales service center for further assistance.
 

Q9: Why does the Xiaomi Oscillation Electric Toothbrush have weak oscillation and poor cleaning performance?

A: To address weak oscillation and poor cleaning performance with the Xiaomi Oscillation Electric Toothbrush, please consider the following:
  1. Do not apply excessive pressure while brushing. If the pressure is too strong, the vibration of the toothbrush will weaken. The toothbrush has three modes, so you can choose the one that suits you best;
  2. Cleaning effectiveness can vary depending on usage habits, selected mode, and brushing duration. Choose a mode that fits your routine;
  3. Remember to hold the bristles at a 45-degree angle to your gums and move the brush slowly to cover each tooth, including the inner surfaces and gaps;
  4. Follow the 30-second zone change reminder to ensure every tooth is thoroughly cleaned;
  5. If the brush head has been used for more than 3 months, the bristles can become worn or deformed, reducing cleaning effectiveness. It is recommended to replace the brush head in time.
 

Q10: Why do the bristles of the Xiaomi Oscillation Electric Toothbrush feel a bit hard?

A: There’s no need to apply too much pressure while brushing. The Xiaomi Oscillation Electric Toothbrush has three modes, and you can start with the gentle cleaning mode.
When using a new brush head for the first time, you will need some time to get used to it. Try brushing gently at first, or soak the brush head in warm water before use to make it more comfortable.
 

Q11: What are the differences between each brushing mode on the Xiaomi Oscillation Electric Toothbrush?

A: The motor frequencies of the Xiaomi Oscillation Electric Toothbrush in the three modes are different:
  1. Gentle mode: Low power, suitable for those who are first beginning to use it or individuals with sensitive gums;
  2. Standard mode: Moderate power, suitable for daily oral hygiene;
  3. Deep oscillation mode: Strong power, designed for intensive cleaning of hard-to-reach areas between teeth.
 

Q12: Why does the Xiaomi Oscillation Electric Toothbrush vibrate too strongly?

A: It is recommended to start with the gentle mode of the Xiaomi Oscillation Electric Toothbrush to help you gradually adapt to the vibration. Once you're more comfortable, you can switch to other modes.
 

Q13: Why does the function of reminders for missed sections detect inaccuracies on the Xiaomi Oscillation Electric Toothbrush?

A: The reminders for missed sections on the Xiaomi Oscillation Electric Toothbrush work by analyzing factors such as the angle of the handle and the brushing duration. Its accuracy can vary depending on your brushing habits.
To improve detection accuracy, please refer to the following information:
  1. Follow the Bass technique by angling the bristles at 45° to the gum line and moving the brush slowly;
  2. Switch brushing areas every 30 seconds as prompted to ensure each section is brushed for at least 30 seconds;
  3. To achieve relatively accurate brushing results, it is recommended to maintain a stable head position and keep your gaze fixed straight ahead during the brushing process.

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