Xiaomi Portable Photo Printer Pro FAQ
Overview
1. Q: What software and version are required to use the Xiaomi Portable Photo Printer Pro?
A: To use the Xiaomi Portable Photo Printer Pro, you need to download the Xiaomi Home App. Please search for "Xiaomi Home" in your APP store, download and install it, and make sure to update the APP to version 10.5 or above to connect to the printer and use its functions properly.
2. Q: Why can't family or friends add the Xiaomi Portable Photo Printer Pro directly?
A: By default, only the owner of the Xiaomi Portable Photo Printer Pro is allowed to add and manage the device. To allow family or friends to use the printer, the Share device feature in the Xiaomi Home App can be used to invite them. This feature supports up to three people to use the device at the same time. However, invited people must have Xiaomi accounts in order to accept the sharing invitation and use the printing functions properly.
3. Q: Why are live photos not visible on the Xiaomi Portable Photo Printer Pro's Xiaomi Home interface?
A: Live photos for the Xiaomi Portable Photo Printer Pro are available on Android phones through the Xiaomi Home App, version 10.6 or later.
The feature is currently supported on the following devices:
1. Xiaomi models that support live photos capture, as well as Huawei Mate 70 and Mate X6;
2. iPhone 6S and later models support live photos, with future updates required for full compatibility;
3. Other devices do not currently support the live photo (Dynamic shots) feature.
4. Q: What kind of product is the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro is a device that allows you to easily print high-quality, multi-size photos with features such as water resistance, fingerprint resistance, and oxidation resistance. By installing the Xiaomi Home App on a smartphone, tablet, or other compatible devices, you can connect via Bluetooth and print photos in both online and offline environments.
5. Q: What printing technology does the Xiaomi Portable Photo Printer Pro use?
A: The Xiaomi Portable Photo Printer Pro uses three-color dye-sublimation printing technology.
6. Q: Does the Xiaomi Portable Photo Printer Pro come with consumables?
A: The product package of the Xiaomi Portable Photo Printer Pro includes one ribbon cartridge (sufficient for printing 10 sheets) and 10 sheets of photo paper (standard photo paper, non-sticky). The ribbon and photo paper are used together.
7. Q: What image file types does the Xiaomi Portable Photo Printer Pro support?
A: The supported photo file types of the Xiaomi Portable Photo Printer Pro are JPG (JPEG) and PNG.
8. Q: Does the Xiaomi Portable Photo Printer Pro have a built-in battery, and does it support battery usage?
A: Yes, the Xiaomi Portable Photo Printer Pro has a built-in battery and can be used directly after fully charging.
9. Q: Are there any system requirements for using the Xiaomi Portable Photo Printer Pro with a smartphone?
A: Yes, the Xiaomi Portable Photo Printer Pro requires Android 8.0 or above, or iOS 13.0 or above.
10. Q: Can photo paper from other brands be used with the Xiaomi Portable Photo Printer Pro?
A: To ensure optimal print quality, it is recommended to use photo paper specifically designed for the Xiaomi Portable Photo Printer Pro.
11. Q: How to properly load the photo paper for the Xiaomi Portable Photo Printer Pro?
A: Place the entire pack of photo paper into the paper tray of the Xiaomi Portable Photo Printer Pro at once (10 sheets for standard photo paper or 5 sheets for self-adhesive photo paper). Avoid touching the surface of the paper with your hands. The correct placement is: glossy side facing down, the side with text facing up, and the perforated edge of the paper should be aligned toward the printer's paper outlet. Improper placement can result in blank prints or images printed outside the intended area. You can also scan the QR code on the printer body or watch the help video in the Xiaomi Home App for detailed instructions.
12. Q: Can the Xiaomi Portable Photo Printer Pro be taken on a plane or high-speed train?
A: The Xiaomi Portable Photo Printer Pro has a battery capacity of approximately 880mAh, which is well within the current limit of 20,000mAh, so it can be taken on planes and high-speed trains.
However, specific regulations can vary depending on the airline or railway authority. It is recommended to check with the relevant airline or railway provider in advance to avoid any travel disruptions.
13. Q: Can the Xiaomi Portable Photo Printer Pro copy or scan documents?
A: No, the Xiaomi Portable Photo Printer Pro does not have copy or scan functions. It is designed specifically for photo printing.
14. Q: Does the Xiaomi Portable Photo Printer Pro support printing from an SD card?
A: No, the Xiaomi Portable Photo Printer Pro does not support SD card printing.
15. Q: Can the Xiaomi Portable Photo Printer Pro be connected directly to a phone using a cable?
A: The Xiaomi Portable Photo Printer Pro only supports wireless Bluetooth connection with phones and does not support wired connections.
16. Q: What type of charging port does the Xiaomi Portable Photo Printer Pro use?
A: The Xiaomi Portable Photo Printer Pro uses a Type-C port for power supply.
17. Q: How many photos can one ribbon print with the Xiaomi Portable Photo Printer Pro?
A: One ribbon for the Xiaomi Portable Photo Printer Pro can print 10 photos and is used with 10 sheets of photo paper. Standard photo paper comes in packs of 10 sheets, while self-adhesive photo paper comes in packs of 5 sheets.
18. Q: Does the Xiaomi Portable Photo Printer Pro have a screen?
A: No, the Xiaomi Portable Photo Printer Pro does not have a screen.
19. Q: Is the Xiaomi Portable Photo Printer Pro noisy during operation?
A: The Xiaomi Portable Photo Printer Pro features a portable and compact design with a complex mechanical transmission system. Some mechanical noise during printing is normal. The operating noise level is below 60dB, which is quieter than normal conversation levels of 60–70dB. Therefore, the noise produced during operation is within an acceptable range for most usage environments.
20. Q: Can the Xiaomi Portable Photo Printer Pro’s data cable be used with other products?
A: To ensure proper printing performance, please use the original charging cable of the Xiaomi Portable Photo Printer Pro. Using third-party or uncertified cables can cause unknown issues.
21. Q: What is the difference between dye-sublimation printing technology and Zink printing technology?
A: Zink printing does not require ribbons or ink and uses special photo paper for instant imaging.
Dye-sublimation printing is a patented technology that heats the ribbon with the printer head, turning the dye into gas which evenly disperses onto the photo. It also applies an automatic protective layer that effectively safeguards the photo against water splashes, oxidation, and fingerprints.
Dye-sublimation printing produces higher-quality images compared to Zink printing. For better photo quality, dye-sublimation printing is recommended.
Photos printed using dye-sublimation technology can last up to 70 years when stored in a cool, dry environment, though longevity depends on storage conditions.
22. Q: What is the printing resolution of the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro has a printing resolution of 313 × 313 DPI and supports 256 levels of color gradation.
23. Q: Does the Xiaomi Portable Photo Printer Pro use the self-adhesive photo paper?
A: The Xiaomi Portable Photo Printer Pro supports both self-adhesive photo paper and standard photo paper. It comes with 10 sheets of standard photo paper by default. Self-adhesive photo paper must be purchased separately.
24. Q: What is the printing speed of the Xiaomi Portable Photo Printer Pro?
A: The printing speed of the Xiaomi Portable Photo Printer Pro is approximately 1 minute per photo. Variations in speed due to the printing environment and content are normal.
25. Q: What is the capacity of the Xiaomi Portable Photo Printer Pro’s paper tray?
A: The paper tray of the Xiaomi Portable Photo Printer Pro can hold up to 10 sheets of standard photo paper or 5 sheets of self-adhesive photo paper.
26. Q: What connection methods does the Xiaomi Portable Photo Printer Pro support?
A: The Xiaomi Portable Photo Printer Pro supports connection via the Xiaomi Home App and prints through Bluetooth.
27. Q: What are the dimensions of the Xiaomi Portable Photo Printer Pro’s main unit?
A: The main unit of the Xiaomi Portable Photo Printer Pro measures 142.5 × 86.8 × 26.8 mm.
28. Q: What is the net weight of the Xiaomi Portable Photo Printer Pro?
A: The net weight of the Xiaomi Portable Photo Printer Pro is about 308 grams.
Function Introduction
1. What functions does the Xiaomi Portable Photo Printer Pro have?
A: The Xiaomi Portable Photo Printer Pro offers three main functions, which are Photo collage, Grid split, and Headshot photo.
Below is a brief overview of each feature:
1. Photo collage can collage multiple photos together;
2. Grid split can split any large photo into a grid design;
3. The Headshot photo feature is used to paste fun portrait photos anywhere you want.
1. Q: How to add the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App?
A: Press and hold the power button on the Xiaomi Portable Photo Printer Pro to turn it on. When the Status Indicator turns on, the printer’s Bluetooth will automatically enter pairing mode. Open the Xiaomi Home App and tap the [+] icon in the upper right corner, then tap [Add device]. Wait for the device to appear or add it manually. After the device appears, select the [Xiaomi Portable Photo Printer Pro], then briefly press the printer’s power button to complete the network setup. Once connected, the printer is ready to use.
Troubleshooting
1. Q: Why doesn’t the Xiaomi Portable Photo Printer Pro turn on when pressing the power button?
A: To turn on the Xiaomi Portable Photo Printer Pro, first ensure the power button is being pressed and held correctly. If the printer still does not turn on, try connecting it to a power source and check whether the power connection is normal. If there is an issue with the power connection, inspect the adapter port for any foreign objects and check if the charging port is damaged or deformed.
2. Q: Why can’t the desired photo be found in the Xiaomi Home App for printing with the Xiaomi Portable Photo Printer Pro?
A: To locate the photos you want to print using the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App, please follow these guidelines:
1. The printer only supports JPG (JPEG) and PNG image formats. Photos in other formats will not appear in the Xiaomi Home App;
2. Check whether the Xiaomi Home App has the necessary photo access permissions;
3. Alternatively, find the photo directly in the Gallery, tap the share button at the bottom, and select the Xiaomi Home App to open the photo printing interface.
3. Q: Why are the photos printed by the Xiaomi Portable Photo Printer Pro very faint, as if they are not colored?
A: To ensure proper photo printing with the Xiaomi Portable Photo Printer Pro, check if the photo paper is loaded incorrectly. The side with text should face up. If loaded upside down, the printer will not print colors properly, causing this issue.
4. Q: What to do if the Xiaomi Portable Photo Printer Pro suddenly jams or prints blank photos?
A: If a paper jam occurs for the Xiaomi Portable Photo Printer Pro, do not forcibly pull out the photo paper. Please power off the printer and restart it, then the photo paper will be ejected automatically.
5. Q: Can the photo paper be reused with the Xiaomi Portable Photo Printer Pro?
A: No, reusing photo paper with the Xiaomi Portable Photo Printer Pro is not allowed as it can cause the ribbon to break.
6. Q: Why does the Xiaomi Portable Photo Printer Pro prompt to replace the ribbon before the photo paper is used up?
A: One ribbon can print up to ten photos on the Xiaomi Portable Photo Printer Pro. If the ribbon is brand new, the replacement prompt can be a false alarm caused by a ribbon fault. If the ribbon has been used before, it means printing was canceled during use, causing the ribbon to advance without printing, which results in the ribbon being used up before the photo paper.
7. Q: Why do photos printed by the Xiaomi Portable Photo Printer Pro have discolored spots or lines?
A: Dust or lint in the environment can get onto the photo paper and ribbon during loading, causing abnormal print images when using the Xiaomi Portable Photo Printer Pro. Ensure the printing environment is clean. Usually, after printing a few photos, the dust will be cleared and printing will return to normal. If the issue persists, after-sales service will be required.
Additionally, color blotches can occur if the glossy side of the photo paper is touched by hand during loading. Oils from fingers can stain the paper surface, and during the high-temperature printing process, this results in yellow marks that affect printing. This does not affect printing on other sheets of photo paper.
8. Q: Why does the Xiaomi Portable Photo Printer Pro become warm during use?
A: The Xiaomi Portable Photo Printer Pro heats the print head during operation to process photo imaging. The heat is transferred through the device’s exterior, so it is normal for the printer’s outer casing to feel warm during use.
9. Q: Why does the Xiaomi Portable Photo Printer Pro stop printing after printing several photos continuously?
A: Printing in high-temperature environments, printing multiple photos continuously, or printing while charging can increase the internal temperature of the Xiaomi Portable Photo Printer Pro. This will cause the print head to overheat, resulting in a temporary pause in printing. Printing will automatically resume once the printer cools down.
To prevent this issue, please refer to the following methods:
1. Use the printer in a cool, well-ventilated environment;
2. Avoid printing too many photos continuously;
3. Fully charge the printer and disconnect the adapter before printing.
10. Q: Why does the Xiaomi Portable Photo Printer Pro turn off automatically?
A: To protect the Xiaomi Portable Photo Printer Pro’s battery and performance, it is set to automatically power off after 10 minutes of inactivity. Please turn it back on when needed.
11. Q: Why does the Xiaomi Portable Photo Printer Pro not respond to print commands or fail to wake up?
A: When the Xiaomi Portable Photo Printer Pro is offline, it cannot respond to print commands. It is necessary to reconnect to the printer via Bluetooth.
12. Q: Why can’t the ribbon be inserted into the Xiaomi Portable Photo Printer Pro?
A: To insert the ribbon into the Xiaomi Portable Photo Printer Pro, please follow these steps:
1. Check if there are any foreign objects inside the Xiaomi Portable Photo Printer Pro. Remove them from the ribbon slot to restore normal use;
2. Check whether the ribbon is intact and confirm that it is inserted in the correct direction;
3. If the ribbon is intact and correctly oriented but still cannot be inserted, power off the printer, then restart it and try installing the ribbon again. (Ensure that the paper tray is properly installed, as the printer cannot perform automatic reset or self-check without it.)
13. Q: Why can’t the ribbon be removed from the Xiaomi Portable Photo Printer Pro?
A: To remove the ribbon from the Xiaomi Portable Photo Printer Pro, first try lifting the orange clip on the ribbon, then press the clip down to see if the ribbon can be pushed out.
If this doesn’t work, try the following:
1. Place the printer on a flat surface. After opening the ribbon compartment door, ensure the orange clip is facing downward. Under normal conditions, the ribbon will eject automatically;
2. Sometimes the ribbon won’t eject if the compartment door isn’t fully opened;
3. If the ribbon cannot be removed due to an abnormal power outage during the last use, power on the printer before attempting to remove the ribbon.
14. Q: Why does the Xiaomi Portable Photo Printer Pro fail to pick up the photo paper?
A: Please check if the photo paper is loaded correctly in the Xiaomi Portable Photo Printer Pro. Incorrect placement can cause paper pickup failure, such as loading the paper upside down, improper positioning, or exceeding the maximum capacity of 10 sheets for standard photo paper or 5 sheets for self-adhesive photo paper.
15. Q: Why can’t the Paper Tray Cover be opened or closed on the Xiaomi Portable Photo Printer Pro?
A: The Paper Tray Cover of the Xiaomi Portable Photo Printer Pro can fail to be opened or closed properly if foreign objects are lodged in its gap, obstructing movement. Alternatively, the Paper Tray Cover can be deformed from external force, making it difficult to open or close.
16. Q: Why won’t the ribbon compartment on the Xiaomi Portable Photo Printer Pro open or close properly?
A: Foreign objects lodged in the gap of the Xiaomi Portable Photo Printer Pro’s ribbon compartment can obstruct its movement. Alternatively, the door can be deformed due to external force, causing difficulty in opening or closing.
17. Q: What to do if an unexpected power outage occurs while using the Xiaomi Portable Photo Printer Pro?
A: If a power outage occurs during printing, the Xiaomi Portable Photo Printer Pro will automatically resume normal operation after being powered back on. Do not forcibly remove the photo paper, as this can damage the printer. After restarting, the printer will automatically eject the paper.
If a power outage occurs during a firmware update, the printer will return to normal operation after being powered back on. Simply restart the firmware update.
For other abnormal situations, restarting the printer can restore normal functionality.
18. Q: What to do if photo paper gets jammed inside the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro will automatically clear jammed photo paper during power on and off. If the paper is not cleared after one attempt, try multiple times. Do not forcibly pull the photo paper, as this can cause damage to the printer.
19. Q: What to do if the Xiaomi Portable Photo Printer Pro fails to update the firmware?
A: An unstable network can cause firmware update failures on the Xiaomi Portable Photo Printer Pro. Please check and resolve any network issues first, then restart the printer and attempt the firmware update again.
20. Q: Why is there a color difference between the printed photo and the screen on the Xiaomi Portable Photo Printer Pro?
A: Due to the differing principles of active light sources (screens) and passive light sources (printed photos), a color difference naturally exists between images displayed on electronic devices and those printed by the Xiaomi Portable Photo Printer Pro. The technical reason lies in the conversion between RGB and CMY color spaces through algorithms, and the differing color gamut ranges make it impossible for the two to perfectly match. Reducing the screen brightness of your phone to the lowest level can make the color reproduction closer, while higher screen brightness increases the color discrepancy.
21. Q: How does ambient temperature affect the performance of the Xiaomi Portable Photo Printer Pro?
A: Environmental conditions can affect the performance of the Xiaomi Portable Photo Printer Pro in the following ways:
1. The printing speed can become slower, or the printer can fail to print entirely;
2. The printer can also shut down automatically;
3. Additionally, the printed images can appear either too light or too dark.
If any of these issues occur, it is recommended to operate the printer in a suitable environment. An indoor temperature range of 10 to 35°C is ideal for optimal performance.
22. Q: How does dust affect the Xiaomi Portable Photo Printer Pro?
A: A dusty environment can affect photo output quality, resulting in abnormal color spots or lines on printed images for the Xiaomi Portable Photo Printer Pro. In severe cases, it can also impact the lifespan of the printer.
23. Q: How does the quality of the original image affect the printing quality of the Xiaomi Portable Photo Printer Pro?
A: The quality of the original image directly affects the final photo output on the Xiaomi Portable Photo Printer Pro. To ensure a satisfying print, it is recommended to edit the image before printing by adjusting brightness, contrast, sharpness, and other settings. For optimal results, use images with a resolution of at least 1040 × 1560 pixels.
24. Q: Why is the Xiaomi Portable Photo Printer Pro not responding when charging?
A: To ensure safe and efficient charging of the Xiaomi Portable Photo Printer Pro, please follow these guidelines:
1. It is recommended to charge the printer regularly to maintain sufficient battery power;
2. Use a compatible charging cable and power adapter;
3. After continuous printing, the battery can overheat, and stop charging. In this case, allow the printer to cool down completely before attempting to charge again.
25. Q: Does the photo paper used in the Xiaomi Portable Photo Printer Pro contain BPA?
A: The paper used in the Xiaomi Portable Photo Printer Pro does not contain any BPA (Bisphenol A).
26. Q: Why does the background of photos printed with the Xiaomi Portable Photo Printer Pro appear different from how they look on an iPhone?
A: The Xiaomi Portable Photo Printer Pro can produce photos with a different background effect than what appears on an iPhone. This can occur if the photo was originally taken without the portrait mode enabled. In such cases, the printed photo will display a clear background. If portrait mode is applied to photos after they are taken, the background will appear blurred on the phone, causing a noticeable difference between the printed photo and the on-screen display.
27. Q: Why can’t the Xiaomi Portable Photo Printer Pro connect to the Xiaomi Home App?
A: To resume the connection between the Xiaomi Portable Photo Printer Pro and the Xiaomi Home App, please follow these steps:
1. Confirm that all necessary permissions in the Xiaomi Home App, such as location and Bluetooth, are enabled;
2. If all permissions are enabled but the device still cannot connect, with the printer powered on, press and hold the power button for 7 seconds to reset the printer. After the device resets, delete the device card from the Xiaomi Home App home interface, then add the device again.
28. Q: Why does the video appear upside down when scanning an AR photo using the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App?
A: If you films or records the video while holding the phone upside down, the video will look correct when viewed on the phone because the phone’s built-in player automatically adjusts the orientation. However, the actual video file remains inverted. Since the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App currently does not recognize this angle, it processes the video as if it were upside down.
29. Q: Why do photos printed with the Xiaomi Portable Photo Printer Pro have horizontal lines?
A: To address the issue of horizontal lines on prints from the Xiaomi Portable Photo Printer Pro, please try the following methods:
1. Cutting line: When the photo paper moves forward, it passes over the cutting line. If the cutting line is not perfectly smooth, it can cause a faint horizontal line to appear on the print. This is a normal phenomenon and is common among portable photo printers that use cutting lines;
2. Full-page horizontal lines: The 3-inch portable dye-sublimation photo printer is designed to be compact and lightweight. Due to paper feeding fluctuations and varying photo content, slight horizontal lines of different shades can appear on prints from home dye-sublimation printers. This is normal and common for most portable photo printers. When not viewed closely, these lines can mostly be ignored.
30. Q: Why do the photos printed with the Xiaomi Portable Photo Printer Pro have vertical lines?
A: The Xiaomi Portable Photo Printer Pro can produce vertical lines on prints for the following reasons:
1. If the vertical lines are light scratches visible only when reflected by light, this can sometimes occur with home dye-sublimation photo printers and does not affect overall image quality;
2. If the lines are obvious colored stripes running through the entire photo paper, it can be caused by dust or foreign particles trapped between the photo paper and ribbon during loading, which get stuck inside the print head. It is recommended to print several more sheets, as the particles will usually be cleared after a few prints.
Note:
1. The suitable printing temperature for the printer is between 5°C and 35°C. Printing quality can be affected if the ambient temperature is too high;
2. Please do not use third-party ribbons or photo paper to ensure printing quality;
3. When printing, please make sure the side with text on the photo paper is facing up and lay it flat inside the paper tray. Also, close the paper tray properly;
4. The printer uses thermal sublimation printing technology. During printing, the print head heats up and will remain hot for some time after printing is complete. Do not touch the print head to avoid burns;
5. During printing, the photo paper moves back and forth inside the printer four times. After printing is finished, the photo paper will be automatically ejected. Please wait patiently and do not pull the photo paper out forcibly to avoid damaging the printer;
6. Avoid touching the glossy side of the photo paper and the plastic film of the ribbon to prevent fingerprints that could affect print quality;
7. To ensure normal use of the printer, please use the original cable.
1. Q: What software and version are required to use the Xiaomi Portable Photo Printer Pro?
A: To use the Xiaomi Portable Photo Printer Pro, you need to download the Xiaomi Home App. Please search for "Xiaomi Home" in your APP store, download and install it, and make sure to update the APP to version 10.5 or above to connect to the printer and use its functions properly.
2. Q: Why can't family or friends add the Xiaomi Portable Photo Printer Pro directly?
A: By default, only the owner of the Xiaomi Portable Photo Printer Pro is allowed to add and manage the device. To allow family or friends to use the printer, the Share device feature in the Xiaomi Home App can be used to invite them. This feature supports up to three people to use the device at the same time. However, invited people must have Xiaomi accounts in order to accept the sharing invitation and use the printing functions properly.
3. Q: Why are live photos not visible on the Xiaomi Portable Photo Printer Pro's Xiaomi Home interface?
A: Live photos for the Xiaomi Portable Photo Printer Pro are available on Android phones through the Xiaomi Home App, version 10.6 or later.
The feature is currently supported on the following devices:
1. Xiaomi models that support live photos capture, as well as Huawei Mate 70 and Mate X6;
2. iPhone 6S and later models support live photos, with future updates required for full compatibility;
3. Other devices do not currently support the live photo (Dynamic shots) feature.
4. Q: What kind of product is the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro is a device that allows you to easily print high-quality, multi-size photos with features such as water resistance, fingerprint resistance, and oxidation resistance. By installing the Xiaomi Home App on a smartphone, tablet, or other compatible devices, you can connect via Bluetooth and print photos in both online and offline environments.
5. Q: What printing technology does the Xiaomi Portable Photo Printer Pro use?
A: The Xiaomi Portable Photo Printer Pro uses three-color dye-sublimation printing technology.
6. Q: Does the Xiaomi Portable Photo Printer Pro come with consumables?
A: The product package of the Xiaomi Portable Photo Printer Pro includes one ribbon cartridge (sufficient for printing 10 sheets) and 10 sheets of photo paper (standard photo paper, non-sticky). The ribbon and photo paper are used together.
7. Q: What image file types does the Xiaomi Portable Photo Printer Pro support?
A: The supported photo file types of the Xiaomi Portable Photo Printer Pro are JPG (JPEG) and PNG.
8. Q: Does the Xiaomi Portable Photo Printer Pro have a built-in battery, and does it support battery usage?
A: Yes, the Xiaomi Portable Photo Printer Pro has a built-in battery and can be used directly after fully charging.
9. Q: Are there any system requirements for using the Xiaomi Portable Photo Printer Pro with a smartphone?
A: Yes, the Xiaomi Portable Photo Printer Pro requires Android 8.0 or above, or iOS 13.0 or above.
10. Q: Can photo paper from other brands be used with the Xiaomi Portable Photo Printer Pro?
A: To ensure optimal print quality, it is recommended to use photo paper specifically designed for the Xiaomi Portable Photo Printer Pro.
11. Q: How to properly load the photo paper for the Xiaomi Portable Photo Printer Pro?
A: Place the entire pack of photo paper into the paper tray of the Xiaomi Portable Photo Printer Pro at once (10 sheets for standard photo paper or 5 sheets for self-adhesive photo paper). Avoid touching the surface of the paper with your hands. The correct placement is: glossy side facing down, the side with text facing up, and the perforated edge of the paper should be aligned toward the printer's paper outlet. Improper placement can result in blank prints or images printed outside the intended area. You can also scan the QR code on the printer body or watch the help video in the Xiaomi Home App for detailed instructions.
12. Q: Can the Xiaomi Portable Photo Printer Pro be taken on a plane or high-speed train?
A: The Xiaomi Portable Photo Printer Pro has a battery capacity of approximately 880mAh, which is well within the current limit of 20,000mAh, so it can be taken on planes and high-speed trains.
However, specific regulations can vary depending on the airline or railway authority. It is recommended to check with the relevant airline or railway provider in advance to avoid any travel disruptions.
13. Q: Can the Xiaomi Portable Photo Printer Pro copy or scan documents?
A: No, the Xiaomi Portable Photo Printer Pro does not have copy or scan functions. It is designed specifically for photo printing.
14. Q: Does the Xiaomi Portable Photo Printer Pro support printing from an SD card?
A: No, the Xiaomi Portable Photo Printer Pro does not support SD card printing.
15. Q: Can the Xiaomi Portable Photo Printer Pro be connected directly to a phone using a cable?
A: The Xiaomi Portable Photo Printer Pro only supports wireless Bluetooth connection with phones and does not support wired connections.
16. Q: What type of charging port does the Xiaomi Portable Photo Printer Pro use?
A: The Xiaomi Portable Photo Printer Pro uses a Type-C port for power supply.
17. Q: How many photos can one ribbon print with the Xiaomi Portable Photo Printer Pro?
A: One ribbon for the Xiaomi Portable Photo Printer Pro can print 10 photos and is used with 10 sheets of photo paper. Standard photo paper comes in packs of 10 sheets, while self-adhesive photo paper comes in packs of 5 sheets.
18. Q: Does the Xiaomi Portable Photo Printer Pro have a screen?
A: No, the Xiaomi Portable Photo Printer Pro does not have a screen.
19. Q: Is the Xiaomi Portable Photo Printer Pro noisy during operation?
A: The Xiaomi Portable Photo Printer Pro features a portable and compact design with a complex mechanical transmission system. Some mechanical noise during printing is normal. The operating noise level is below 60dB, which is quieter than normal conversation levels of 60–70dB. Therefore, the noise produced during operation is within an acceptable range for most usage environments.
20. Q: Can the Xiaomi Portable Photo Printer Pro’s data cable be used with other products?
A: To ensure proper printing performance, please use the original charging cable of the Xiaomi Portable Photo Printer Pro. Using third-party or uncertified cables can cause unknown issues.
21. Q: What is the difference between dye-sublimation printing technology and Zink printing technology?
A: Zink printing does not require ribbons or ink and uses special photo paper for instant imaging.
Dye-sublimation printing is a patented technology that heats the ribbon with the printer head, turning the dye into gas which evenly disperses onto the photo. It also applies an automatic protective layer that effectively safeguards the photo against water splashes, oxidation, and fingerprints.
Dye-sublimation printing produces higher-quality images compared to Zink printing. For better photo quality, dye-sublimation printing is recommended.
Photos printed using dye-sublimation technology can last up to 70 years when stored in a cool, dry environment, though longevity depends on storage conditions.
22. Q: What is the printing resolution of the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro has a printing resolution of 313 × 313 DPI and supports 256 levels of color gradation.
23. Q: Does the Xiaomi Portable Photo Printer Pro use the self-adhesive photo paper?
A: The Xiaomi Portable Photo Printer Pro supports both self-adhesive photo paper and standard photo paper. It comes with 10 sheets of standard photo paper by default. Self-adhesive photo paper must be purchased separately.
24. Q: What is the printing speed of the Xiaomi Portable Photo Printer Pro?
A: The printing speed of the Xiaomi Portable Photo Printer Pro is approximately 1 minute per photo. Variations in speed due to the printing environment and content are normal.
25. Q: What is the capacity of the Xiaomi Portable Photo Printer Pro’s paper tray?
A: The paper tray of the Xiaomi Portable Photo Printer Pro can hold up to 10 sheets of standard photo paper or 5 sheets of self-adhesive photo paper.
26. Q: What connection methods does the Xiaomi Portable Photo Printer Pro support?
A: The Xiaomi Portable Photo Printer Pro supports connection via the Xiaomi Home App and prints through Bluetooth.
27. Q: What are the dimensions of the Xiaomi Portable Photo Printer Pro’s main unit?
A: The main unit of the Xiaomi Portable Photo Printer Pro measures 142.5 × 86.8 × 26.8 mm.
28. Q: What is the net weight of the Xiaomi Portable Photo Printer Pro?
A: The net weight of the Xiaomi Portable Photo Printer Pro is about 308 grams.
Function Introduction
1. What functions does the Xiaomi Portable Photo Printer Pro have?
A: The Xiaomi Portable Photo Printer Pro offers three main functions, which are Photo collage, Grid split, and Headshot photo.
Below is a brief overview of each feature:
1. Photo collage can collage multiple photos together;
2. Grid split can split any large photo into a grid design;
3. The Headshot photo feature is used to paste fun portrait photos anywhere you want.
1. Q: How to add the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App?
A: Press and hold the power button on the Xiaomi Portable Photo Printer Pro to turn it on. When the Status Indicator turns on, the printer’s Bluetooth will automatically enter pairing mode. Open the Xiaomi Home App and tap the [+] icon in the upper right corner, then tap [Add device]. Wait for the device to appear or add it manually. After the device appears, select the [Xiaomi Portable Photo Printer Pro], then briefly press the printer’s power button to complete the network setup. Once connected, the printer is ready to use.
Troubleshooting
1. Q: Why doesn’t the Xiaomi Portable Photo Printer Pro turn on when pressing the power button?
A: To turn on the Xiaomi Portable Photo Printer Pro, first ensure the power button is being pressed and held correctly. If the printer still does not turn on, try connecting it to a power source and check whether the power connection is normal. If there is an issue with the power connection, inspect the adapter port for any foreign objects and check if the charging port is damaged or deformed.
2. Q: Why can’t the desired photo be found in the Xiaomi Home App for printing with the Xiaomi Portable Photo Printer Pro?
A: To locate the photos you want to print using the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App, please follow these guidelines:
1. The printer only supports JPG (JPEG) and PNG image formats. Photos in other formats will not appear in the Xiaomi Home App;
2. Check whether the Xiaomi Home App has the necessary photo access permissions;
3. Alternatively, find the photo directly in the Gallery, tap the share button at the bottom, and select the Xiaomi Home App to open the photo printing interface.
3. Q: Why are the photos printed by the Xiaomi Portable Photo Printer Pro very faint, as if they are not colored?
A: To ensure proper photo printing with the Xiaomi Portable Photo Printer Pro, check if the photo paper is loaded incorrectly. The side with text should face up. If loaded upside down, the printer will not print colors properly, causing this issue.
4. Q: What to do if the Xiaomi Portable Photo Printer Pro suddenly jams or prints blank photos?
A: If a paper jam occurs for the Xiaomi Portable Photo Printer Pro, do not forcibly pull out the photo paper. Please power off the printer and restart it, then the photo paper will be ejected automatically.
5. Q: Can the photo paper be reused with the Xiaomi Portable Photo Printer Pro?
A: No, reusing photo paper with the Xiaomi Portable Photo Printer Pro is not allowed as it can cause the ribbon to break.
6. Q: Why does the Xiaomi Portable Photo Printer Pro prompt to replace the ribbon before the photo paper is used up?
A: One ribbon can print up to ten photos on the Xiaomi Portable Photo Printer Pro. If the ribbon is brand new, the replacement prompt can be a false alarm caused by a ribbon fault. If the ribbon has been used before, it means printing was canceled during use, causing the ribbon to advance without printing, which results in the ribbon being used up before the photo paper.
7. Q: Why do photos printed by the Xiaomi Portable Photo Printer Pro have discolored spots or lines?
A: Dust or lint in the environment can get onto the photo paper and ribbon during loading, causing abnormal print images when using the Xiaomi Portable Photo Printer Pro. Ensure the printing environment is clean. Usually, after printing a few photos, the dust will be cleared and printing will return to normal. If the issue persists, after-sales service will be required.
Additionally, color blotches can occur if the glossy side of the photo paper is touched by hand during loading. Oils from fingers can stain the paper surface, and during the high-temperature printing process, this results in yellow marks that affect printing. This does not affect printing on other sheets of photo paper.
8. Q: Why does the Xiaomi Portable Photo Printer Pro become warm during use?
A: The Xiaomi Portable Photo Printer Pro heats the print head during operation to process photo imaging. The heat is transferred through the device’s exterior, so it is normal for the printer’s outer casing to feel warm during use.
9. Q: Why does the Xiaomi Portable Photo Printer Pro stop printing after printing several photos continuously?
A: Printing in high-temperature environments, printing multiple photos continuously, or printing while charging can increase the internal temperature of the Xiaomi Portable Photo Printer Pro. This will cause the print head to overheat, resulting in a temporary pause in printing. Printing will automatically resume once the printer cools down.
To prevent this issue, please refer to the following methods:
1. Use the printer in a cool, well-ventilated environment;
2. Avoid printing too many photos continuously;
3. Fully charge the printer and disconnect the adapter before printing.
10. Q: Why does the Xiaomi Portable Photo Printer Pro turn off automatically?
A: To protect the Xiaomi Portable Photo Printer Pro’s battery and performance, it is set to automatically power off after 10 minutes of inactivity. Please turn it back on when needed.
11. Q: Why does the Xiaomi Portable Photo Printer Pro not respond to print commands or fail to wake up?
A: When the Xiaomi Portable Photo Printer Pro is offline, it cannot respond to print commands. It is necessary to reconnect to the printer via Bluetooth.
12. Q: Why can’t the ribbon be inserted into the Xiaomi Portable Photo Printer Pro?
A: To insert the ribbon into the Xiaomi Portable Photo Printer Pro, please follow these steps:
1. Check if there are any foreign objects inside the Xiaomi Portable Photo Printer Pro. Remove them from the ribbon slot to restore normal use;
2. Check whether the ribbon is intact and confirm that it is inserted in the correct direction;
3. If the ribbon is intact and correctly oriented but still cannot be inserted, power off the printer, then restart it and try installing the ribbon again. (Ensure that the paper tray is properly installed, as the printer cannot perform automatic reset or self-check without it.)
13. Q: Why can’t the ribbon be removed from the Xiaomi Portable Photo Printer Pro?
A: To remove the ribbon from the Xiaomi Portable Photo Printer Pro, first try lifting the orange clip on the ribbon, then press the clip down to see if the ribbon can be pushed out.
If this doesn’t work, try the following:
1. Place the printer on a flat surface. After opening the ribbon compartment door, ensure the orange clip is facing downward. Under normal conditions, the ribbon will eject automatically;
2. Sometimes the ribbon won’t eject if the compartment door isn’t fully opened;
3. If the ribbon cannot be removed due to an abnormal power outage during the last use, power on the printer before attempting to remove the ribbon.
14. Q: Why does the Xiaomi Portable Photo Printer Pro fail to pick up the photo paper?
A: Please check if the photo paper is loaded correctly in the Xiaomi Portable Photo Printer Pro. Incorrect placement can cause paper pickup failure, such as loading the paper upside down, improper positioning, or exceeding the maximum capacity of 10 sheets for standard photo paper or 5 sheets for self-adhesive photo paper.
15. Q: Why can’t the Paper Tray Cover be opened or closed on the Xiaomi Portable Photo Printer Pro?
A: The Paper Tray Cover of the Xiaomi Portable Photo Printer Pro can fail to be opened or closed properly if foreign objects are lodged in its gap, obstructing movement. Alternatively, the Paper Tray Cover can be deformed from external force, making it difficult to open or close.
16. Q: Why won’t the ribbon compartment on the Xiaomi Portable Photo Printer Pro open or close properly?
A: Foreign objects lodged in the gap of the Xiaomi Portable Photo Printer Pro’s ribbon compartment can obstruct its movement. Alternatively, the door can be deformed due to external force, causing difficulty in opening or closing.
17. Q: What to do if an unexpected power outage occurs while using the Xiaomi Portable Photo Printer Pro?
A: If a power outage occurs during printing, the Xiaomi Portable Photo Printer Pro will automatically resume normal operation after being powered back on. Do not forcibly remove the photo paper, as this can damage the printer. After restarting, the printer will automatically eject the paper.
If a power outage occurs during a firmware update, the printer will return to normal operation after being powered back on. Simply restart the firmware update.
For other abnormal situations, restarting the printer can restore normal functionality.
18. Q: What to do if photo paper gets jammed inside the Xiaomi Portable Photo Printer Pro?
A: The Xiaomi Portable Photo Printer Pro will automatically clear jammed photo paper during power on and off. If the paper is not cleared after one attempt, try multiple times. Do not forcibly pull the photo paper, as this can cause damage to the printer.
19. Q: What to do if the Xiaomi Portable Photo Printer Pro fails to update the firmware?
A: An unstable network can cause firmware update failures on the Xiaomi Portable Photo Printer Pro. Please check and resolve any network issues first, then restart the printer and attempt the firmware update again.
20. Q: Why is there a color difference between the printed photo and the screen on the Xiaomi Portable Photo Printer Pro?
A: Due to the differing principles of active light sources (screens) and passive light sources (printed photos), a color difference naturally exists between images displayed on electronic devices and those printed by the Xiaomi Portable Photo Printer Pro. The technical reason lies in the conversion between RGB and CMY color spaces through algorithms, and the differing color gamut ranges make it impossible for the two to perfectly match. Reducing the screen brightness of your phone to the lowest level can make the color reproduction closer, while higher screen brightness increases the color discrepancy.
21. Q: How does ambient temperature affect the performance of the Xiaomi Portable Photo Printer Pro?
A: Environmental conditions can affect the performance of the Xiaomi Portable Photo Printer Pro in the following ways:
1. The printing speed can become slower, or the printer can fail to print entirely;
2. The printer can also shut down automatically;
3. Additionally, the printed images can appear either too light or too dark.
If any of these issues occur, it is recommended to operate the printer in a suitable environment. An indoor temperature range of 10 to 35°C is ideal for optimal performance.
22. Q: How does dust affect the Xiaomi Portable Photo Printer Pro?
A: A dusty environment can affect photo output quality, resulting in abnormal color spots or lines on printed images for the Xiaomi Portable Photo Printer Pro. In severe cases, it can also impact the lifespan of the printer.
23. Q: How does the quality of the original image affect the printing quality of the Xiaomi Portable Photo Printer Pro?
A: The quality of the original image directly affects the final photo output on the Xiaomi Portable Photo Printer Pro. To ensure a satisfying print, it is recommended to edit the image before printing by adjusting brightness, contrast, sharpness, and other settings. For optimal results, use images with a resolution of at least 1040 × 1560 pixels.
24. Q: Why is the Xiaomi Portable Photo Printer Pro not responding when charging?
A: To ensure safe and efficient charging of the Xiaomi Portable Photo Printer Pro, please follow these guidelines:
1. It is recommended to charge the printer regularly to maintain sufficient battery power;
2. Use a compatible charging cable and power adapter;
3. After continuous printing, the battery can overheat, and stop charging. In this case, allow the printer to cool down completely before attempting to charge again.
25. Q: Does the photo paper used in the Xiaomi Portable Photo Printer Pro contain BPA?
A: The paper used in the Xiaomi Portable Photo Printer Pro does not contain any BPA (Bisphenol A).
26. Q: Why does the background of photos printed with the Xiaomi Portable Photo Printer Pro appear different from how they look on an iPhone?
A: The Xiaomi Portable Photo Printer Pro can produce photos with a different background effect than what appears on an iPhone. This can occur if the photo was originally taken without the portrait mode enabled. In such cases, the printed photo will display a clear background. If portrait mode is applied to photos after they are taken, the background will appear blurred on the phone, causing a noticeable difference between the printed photo and the on-screen display.
27. Q: Why can’t the Xiaomi Portable Photo Printer Pro connect to the Xiaomi Home App?
A: To resume the connection between the Xiaomi Portable Photo Printer Pro and the Xiaomi Home App, please follow these steps:
1. Confirm that all necessary permissions in the Xiaomi Home App, such as location and Bluetooth, are enabled;
2. If all permissions are enabled but the device still cannot connect, with the printer powered on, press and hold the power button for 7 seconds to reset the printer. After the device resets, delete the device card from the Xiaomi Home App home interface, then add the device again.
28. Q: Why does the video appear upside down when scanning an AR photo using the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App?
A: If you films or records the video while holding the phone upside down, the video will look correct when viewed on the phone because the phone’s built-in player automatically adjusts the orientation. However, the actual video file remains inverted. Since the Xiaomi Portable Photo Printer Pro in the Xiaomi Home App currently does not recognize this angle, it processes the video as if it were upside down.
29. Q: Why do photos printed with the Xiaomi Portable Photo Printer Pro have horizontal lines?
A: To address the issue of horizontal lines on prints from the Xiaomi Portable Photo Printer Pro, please try the following methods:
1. Cutting line: When the photo paper moves forward, it passes over the cutting line. If the cutting line is not perfectly smooth, it can cause a faint horizontal line to appear on the print. This is a normal phenomenon and is common among portable photo printers that use cutting lines;
2. Full-page horizontal lines: The 3-inch portable dye-sublimation photo printer is designed to be compact and lightweight. Due to paper feeding fluctuations and varying photo content, slight horizontal lines of different shades can appear on prints from home dye-sublimation printers. This is normal and common for most portable photo printers. When not viewed closely, these lines can mostly be ignored.
30. Q: Why do the photos printed with the Xiaomi Portable Photo Printer Pro have vertical lines?
A: The Xiaomi Portable Photo Printer Pro can produce vertical lines on prints for the following reasons:
1. If the vertical lines are light scratches visible only when reflected by light, this can sometimes occur with home dye-sublimation photo printers and does not affect overall image quality;
2. If the lines are obvious colored stripes running through the entire photo paper, it can be caused by dust or foreign particles trapped between the photo paper and ribbon during loading, which get stuck inside the print head. It is recommended to print several more sheets, as the particles will usually be cleared after a few prints.
Note:
1. The suitable printing temperature for the printer is between 5°C and 35°C. Printing quality can be affected if the ambient temperature is too high;
2. Please do not use third-party ribbons or photo paper to ensure printing quality;
3. When printing, please make sure the side with text on the photo paper is facing up and lay it flat inside the paper tray. Also, close the paper tray properly;
4. The printer uses thermal sublimation printing technology. During printing, the print head heats up and will remain hot for some time after printing is complete. Do not touch the print head to avoid burns;
5. During printing, the photo paper moves back and forth inside the printer four times. After printing is finished, the photo paper will be automatically ejected. Please wait patiently and do not pull the photo paper out forcibly to avoid damaging the printer;
6. Avoid touching the glossy side of the photo paper and the plastic film of the ribbon to prevent fingerprints that could affect print quality;
7. To ensure normal use of the printer, please use the original cable.
Does it help?
Yes
No