What to do if the softener in the Mijia Front Load Washer Dryer 10.5kg cannot be rinsed into the machine?

If the softener in the Mijia Front Load Washer Dryer 10.5kg cannot be rinsed into the machine, please refer to the following steps to troubleshoot:
1. Check whether the softener adding position is correct;
2. Make sure the softener is diluted with water. The softener is a concentrated liquid. Please dilute it with clean water before putting it in. If it is not diluted, it will easily cause the softener to stick to the water inlet compartment and cannot be flushed in.
If the above methods still cannot solve the problem, please contact the after-sales service center.