What to do if the door of the Mijia Front Load Washer Dryer 10.5kg cannot be closed?

If the door of the Mijia Front Load Washer Dryer 10.5kg cannot be closed, please refer to the following steps to troubleshoot:
1. Check if there is any clothing caught in the door. Clothes caught in the door will prevent it from closing;
2. Whether the Start button is pressed, the door can be opened at any time when the washing machine is not started;
3. Check whether the door is completely closed. You can use a little more force when closing the door.
If the above methods still cannot solve the problem, please contact the after-sales service center.